700476Earth Observation images with in situ data to improve claims management in the property insurance sectorClosedGRD Proof of MarketInnovate UKNatural catastrophes (CAT) in 2011 were responsible for the highest economic losses in history and claimed the lives of 27,000 citizens around the world. Once an insured risk has materialised, the insurer will instruct professional loss adjusters to travel to the crisis area and assess the damage. The loss adjuster’s report will be used to settle a claim with the policyholder for repayment of losses or replacement of property. This idea proposes a claim reporting service that uses location-based data, "in situ" reporting, and up-to-date High Resolution Earth Observation (EO) images to speed the collection and analysis of the event. Insurers may estimate likely losses more rapidly and settle claims quickly. Relevant EO images / maps would be forwarded to the loss adjusters, potentially using satellite communications. The loss adjuster submits the completed information from the tablet device and within seconds the insurer may view the claim report via a secure server and web service. Benefits of the proposed idea include: (a) faster claim handling and improved customer service; (b) improved knowledge of the unfolding disaster and potential losses; (c) ability to better manage responses in real-time; (d) integration with back office systems, lower operational costs; (e) detailed claim information to improve client propositions, pricing and risk models.