710622Blackbox CISClosedGRD Proof of ConceptInnovate UKBlackbox CIS is a cloud-based information management and display solution that frees transport hub operators, bus and ferry terminus, railway stations, from the restrictions of traditional PC driven Customer Information System (CIS) solutions that rely on desk-based staff. It addresses the lack of flexibility of current CIS systems to enable CIS delivery to remote stations and will encompasses the capabilities of several individual application currently used Blackbox CIS primary aims are: (1) to make a customer’s journey better by making information accessible, personalised, engaging and consistent across their journey and (2) to enable operators to remote monitor and control devices that simplifies delivery of operational and mixed media information without costly infrastructure and maintenance costs, whilst reducing carbon footprint and the associated carbon cost. Blackbox CIS builds on developments and implementations in the civil airport sector. However, the railway sector presents a drastically different set of challenges and requirements. The proposed project will enable us to work closely with rail stakeholders to establish requirements and challenges, to develop a demonstrable Proof of Concept in a live station setting for the Blackbox CIS and to develop plans and business models for commercialisation and roll-out.