Reframing Resolution - Managing Conflict and Resolving Individual Employment Disputes in the Contemporary Workplace

Lead Research Organisation: University of Central Lancashire
Department Name: Lancashire Business School

Abstract

The resolution of individual employment disputes has become a crucial issue for policy-makers and practitioners in the UK. Accordingly, this seminar series brings together, for the first time, the leading centres of academic research in this area to provide a forum in which cutting-edge research from both the UK and the USA will be presented and explored.



The series will develop new conceptual approaches to the understanding the nature of individual workplace conflict and the pattern of individual employment disputes. It will also examine the way in which organisations manage conflict and how this is shaped by HR strategies and structures of employee representation. Furthermore, the potential of alternative dispute resolution processes such as mediation will be assessed. In this way the seminar series will provide key insights into ongoing policy debates over the legal regulation of employment and workplace dispute resolution, define a future research agenda and lay the foundations for the development of increased research capacity.

The series, which is sponsored by Acas, CMP Resolutions, Consensio Partners, and TCM Group will also draw on the experiences of leading practitioners and policy-makers to share knowledge and identify innovative approaches to conflict management and resolution.
Overall Programme






  • Understanding individual employment disputes, University of Strathclyde - 11 October 2012


  • Resolving workplace disputes - employee voice, engagement and representation, University of Central Lancashire -12 December 2012


  • Mediation and alternative dispute resolution - outcomes and impacts -Swansea University, 14 February 2013


  • The management of workplace conflict - structures, systems and strategies, Queen's University Belfast -18 April 2013


  • The changing face of legal regulation - rights, resolution and efficiency, The University of Warwick - 5 June 2013


  • Managing conflict and resolving disputes - synthesising research, practice and policy, University of Westminster - 6 September 2013




Please see the series website.  

 


Planned Impact

Encouraging the early resolution of workplace disputes and enhancing the ability of organisations to manage conflict more effectively is a major priority for the UK government (BIS, 2011). Similarly, the costs of individual employment disputes and their associated negative impact on organisational performance are a central concern for employers in both the private and public sectors. Furthermore, the consequences of legislative reform for fairness, equity and diversity within UK workplaces is a particular concern for trade unions and the TUC. This seminar series will deepen understanding of workplace dispute resolution and provide the basis for more effective policy and practice. Its relevance for key users is clearly illustrated by the attached correspondence from Dept of BIS, Acas, CIPD, BCC, CBI, TUC, CMP Resolutions, Consensio Partners, and TCM Group.

The seminar series will assist Acas in three main ways. Firstly, it will provide insights in respect of policy for which Acas has a key responsibility in advising government. Secondly, it will inform the provision of advice services to employers and employees. Thirdly, it will help Acas to maximise the effectiveness of training in dispute resolution and mediation. For BIS, the seminar series will explore the implications of current proposals under the government dispute resolution consultation and employment law review. In particular it will provide vital evidence in respect of the potential of workplace mediation, a question posed within the current consultations. At a broader level it will provide a substantial evidence base on which future policy deliberations can be based and identify possible innovations in this area. This will also be of significant interest to legal practitioners.

The research presented during the seminar series will inform the advice that organisations such as the CBI, CIPD, BCC and the FSB provide to their members. It will shape their attitudes to public policy and also assist them in making representations to government. The series will provide evidence as to the roles played by HR professionals and managers within dispute resolution and so will assist the development of more effective practice. It will extend the evidence base in respect of areas identified as priorities by the CIPD such as workplace mediation. Moreover, seminar four will explicitly examine the role of employee voice and employee representation. This will help the TUC, trade unions and organisations such as Citizens Advice to develop effective policy but will also provide vital data regarding the roles played by representatives and hence help to improve the training of representatives in disciplinary and grievance matters.

Given the policy relevance of the seminar series, it will be firmly grounded within the user community. Leading figures within Dept. of BIS, Acas, CIPD, CBI, TUC, BCC and a number of private mediation providers (CMP Resolution TCM Group and Consensio Partners) have agreed to participate within and contribute to the seminar series. Each seminar will therefore provide opportunites for users to share their experiences with each other and leading academic researchers. Furthermore the final seminar will bring together academics, HR professionals, managers, trade union representatives and policy makers to discuss the issues raised by the series.

We will also seek to disseminate the lessons learnt from the seminar series throughout the wider user community. A report outlining the policy implications of our research will be published and we will seek to disseminate key research from the series within practitioner journals such as People Management and Personnel Today, as well as presenting findings at practitioner conferences such as the CIPD Annual Conference. Finally, we will broaden the impact of the findings through the seminar series' web-pages that will become a key resource for practitioners with an interest in dispute resolution.
 
Description The seminar series brought together, for the first time in the UK, academics, policy makers and practitioners to explore workplace dispute resolution and conflict management. It consisted of six seminars held at the Universities of Strathclyde, Central Lancashire, Swansea, Queens Belfast, Warwick and Westminster. The series was sponsored by Acas and mediation providers, CMP Resolutions, Consensio Partners and the TCM Group, involved contributions from a range of employers, HR practitioners, trade union officials, employer representatives and policymakers including BIS, CBI TUC, CIPD, FSB, UNISON, EEF and IPA.
The series has extended the evidence base through the presentation of new academic research and the generation of key insights from practitioners and policymakers. Consequently, a number of critical issues and themes were identified:
i) The emergence of a 'resolution gap' in many organisations caused by the erosion of structures of employee voice and the changing functions of HR practitioners;
ii) The growing involvement of line management in conflict management often without well designed training and organizational support systems. In addition, senior managers lack confidence in the ability or competence of line managers to handle workplace conflict effectively;
iii) The critical importance of locating conflict resolution at the heart of organisational strategy;
iv) The potential of workplace mediation to transform the culture of conflict management and the barriers to its adoption;
v) The need to develop more integrated approaches to the management of conflict.
These findings were set out in a discussion paper specially commissioned by Acas and written by the organisers of the series, 'Reframing Resolution - Managing Conflict and Resolving Individual Employment Disputes in the Contemporary Workplace, Acas Policy Discussion Papers'. http://www.acas.org.uk/media/pdf/6/9/reframing_policy_paper_FINAL.pdf.
Moreover, they will be explored in greater detail in a forthcoming edited volume, 'Reframing Resolution - Innovation and Change in the Management of Workplace Conflict' to be published by Palgrave McMillan in 2016.
The series produced a range of outputs which were made available through the ESRC and also dedicated UCLAN webpages. hosted by UCLAN. These include presentation slides, videos and analytical summaries of each seminar. They form a unique resource which has been accessed and utilised by a range of practitioners, policy researchers and academics.
The series attracted approximately 300 participants and deepened on-going partnerships between researchers, practitioners and policymakers. New networks were created creating the basis for sustainable research capacity in this field. PhD students received travel bursaries to allow them to attend seminars, make poster presentations and develop valuable contacts with established researchers. A seminar featuring the work of these PhD students is planned for 2015. In addition, new links were formed between researchers based in the UK and the USA. This has led to the development of a unique research project extending research into the conflict management practices of Fortune1000 companies in the USA to FTSE500 companies in the UK. In addition, new project teams were formed to conduct Acas funded research into WERS2011 during 2014 and to collaborate over developing the themes from the seminars into potential large-scale bids for further funding.
Exploitation Route The findings from the series will be further developed and disseminated through the publication of an edited collection to be published by Palgrave McMillan in 2016. Papers presented through the series have been developed into academic journal articles and a proposal for a special issue of the Industrial Relations Journal has also been submitted.
The series has provided the basis for further research. It has helped to establish conflict management as a key issue for Acas which underpins its strategic aim to 'resolve disputes at work at the earliest stage and help avoid conflict in the future'. Researchers have received further funding from Acas and the Labour Relations Commission to deepen their enquiry into key themes identified during the series. The series has informed the development of conflict resolution practice both in the UK and overseas. Materials were used by researchers compiling a major report for the Australian Fair Work Commission into the use of mediation in bullying and harassment cases and series findings also informed work conducted by the United Nations into their internal conflict management strategies.
Findings from the series will also be taken forward by early career researchers. A symposium for the PhD students who participated in the seminar series will be held at the University of Sheffield in 2015. This will enable new researchers an opportunity to present their work in more detail, and further develop collaborative networks.
Sectors Communities and Social Services/Policy,Education,Financial Services, and Management Consultancy,Government, Democracy and Justice,Other

URL http://www.uclan.ac.uk/research/explore/groups/institute_research_organisations_work_employment_irowe.php
 
Description Acas have used the findings from the seminar to increase awareness of key issues such as conflict management and workplace mediation. Acas's Director of Strategy has commented that the series 'has been an extremely powerful tool in unpacking the core issues associated with conflict management (embracing legal, practitioner, policy dimensions, and international comparisons) and importantly in raising the profile of this debate'. Ed Sweeney, then Chair of Acas and Richard Saundry (PI) published an invited article entitled, "Is it time to see conflict management as a strategic issue?" in leading practitioner HR journal, Personnel Today, in October 2013. This was based on their contributions to the final seminar held at Westminster. [http://www.personneltoday.com/articles/01/10/2013/59680/is-it-time-to-see-conflict-management-as-a-strategic-issue.htm]. Importantly, the series played an important role in the formulation of Acas strategy in relation to the early resolution of disputes at work and the active management of conflict. Acas have also used the findings from the series to inform the development of advice and training in relation to workplace mediation. For example, Acas and CIPD launched "Mediation: An approach to resolving workplace issues" to coincide with the Swansea seminar which focussed on mediation (http://www.acas.org.uk/media/pdf/m/f/Mediation-an-approach-to-resolving-workplace-issues.pdf) Acas commissioned and published a discussion paper, 'Managing Conflict and Resolving Individual Employment Disputes in the Contemporary Workplace' authored by the seminar organisers, which provided an overview of the key findings from the series (http://www.acas.org.uk/media/pdf/6/9/reframing_policy_paper_FINAL.pdf.) Research presented during the series also featured in a speech made by Acas Chair, Sir Brendan Barber to the Wales TUC in June 2014 - highlighting the need to support and develop managerial skills in conflict resolution. This coincided with the publication of an Acas Comment Paper 'Plugging the confidence gap? Changing perceptions of conflict at work' which featured research from the series. (http://www.acas.org.uk/media/pdf/0/1/ER-Comment-conflict-at-work.pdf) Key findings from the series were summarised by research organisers in a series of papers which have been published on the ESRC ROS. This, together with other materials from the seminars, has produced a resource which is already informing policy, practice and teaching. For example, materials have been used by researchers from Employment Research Australia who were compiling a major report for the Australian Fair Work Commission into the use of mediation in bullying and harassment cases. Similarly, these resources informed work being conducted by the United Nations into the development of their own staff conflict resolution practices. Furthermore, the series has strengthened links between practitioners in the UK and academic researchers. For example, seminar organisers have been asked by the CIPD to provide design and analysis advice on new CIPD workplace conflict research. Following the conclusion of the series, two contributors to the series were commissioned by the CIPD to revise their core Employee Relations text - 'Managing Employment Relations'. For the first time, this will include chapters on conflict management and workplace mediation - the fact that this book is a core text on the CIPD's professional syllabus extends the reach of the work developed during the seminar series. Across the 6 seminars approximately 200 practitioners either attended or requested materials related to the series. This has resulted in the establishment of informal networks which have the potential to underpin future collaborative research and maximise impact. One example of this was links forged between academics involved in the series and staff from 'Skills for Justice' who were involved in a feasibility study for the establishment of a Centre for Mediation on behalf of the Welsh Government. Their final report which argued the case for a dispute resolution 'hub' cites heavily from the seminars and subsequent outputs (http://www.sfjuk.com/wp-content/uploads/2013/03/Mediation-Phase-1-Report-January-2014.pdf). Moreover, feedback from practitioner delegates suggests that their involvement in the series has led them to change or review their approach to conflict management, presented examples of best practice and provided opportunities for reflection upon their existing behaviours. The series has provided the basis for improved research collaboration. Two successful bids for funding for 'Acas Research Partnerships' have been concluded which developed from new contacts made between academics and also between academics and practitioners. Cross-national partnerships have been formed to extend research themes developed in USA to the UK context. In addition, the seminar held in Queen's University Belfast, led to the Labour Relations Commission in Ireland commissioning two of the researchers involved in the series to complete a study of Innovative Workplace Conflict Management in Ireland. The research award was €60,000.
First Year Of Impact 2013
Sector Communities and Social Services/Policy,Education,Financial Services, and Management Consultancy,Healthcare,Government, Democracy and Justice,Retail,Security and Diplomacy,Other
Impact Types Societal,Economic,Policy & public services

 
Description Acas - Conflict Management
Geographic Reach National 
Policy Influence Type Citation in other policy documents
Impact The Acas Annual Report for 2013/14 states that 'the series, funded by the Economic and Social Research Council, brought together international academics, policy makers and practitioners to debate conflict handling strategies. A subsequent Acas policy discussion paper considered broad trends, challenges and current thinking on effective approaches. The work will have a practical impact on our thinking as we consider issues such as updating our Code of Practice and guidance on discipline and grievance. Therefore it is clear that the series will influence policy in relation to employment relations and dispute resolution.
URL http://www.acas.org.uk/media/pdf/o/r/Acas-Annual_Report-2013-14.pdf
 
Description Acas/CIPD Guide on Workplace Mediation
Geographic Reach National 
Policy Influence Type Citation in other policy documents
Impact Research that was presented in the seminar series directly underpinned the changed guidance given by the CIPD and Acas in relation to workplace mediation. this guide in turn forms the basis of Acas advice and guidance on this subject to organisations. The promotion of mediation more generally has seen an uptake in its use to respond to workplace issues.
URL http://www.acas.org.uk/media/pdf/m/f/Mediation-an-approach-to-resolving-workplace-issues.pdf
 
Description Bullying and Harassment - Australian Fair Work Commission
Geographic Reach Australia 
Policy Influence Type Citation in other policy documents
Impact Findings from the seminar series informed research commissioned by the Australian Fair Work Commission into 'Bullying jurisdiction strategies: an analysis of Acas' experience and its application in the Australian context'. This in turn informed the development of the FWCs new anti-bullying jurisdiction which was introduced in January 2014.
 
Description Informing the development of the internal conflict management strategies of the UN
Geographic Reach North America 
Policy Influence Type Influenced training of practitioners or researchers
 
Description Skills for Justice
Geographic Reach Local/Municipal/Regional 
Policy Influence Type Citation in other policy documents
Impact The change in policy has not yet led to any clear impacts
URL http://www.sfjuk.com/wp-content/uploads/2013/03/Mediation-Phase-1-Report-January-2014.pdf
 
Description Acas Associates Pool
Amount £5,000 (GBP)
Organisation Advisory, Conciliation and Arbitration Service 
Sector Public
Country United Kingdom of Great Britain & Northern Ireland (UK)
Start 11/2014 
End 02/2014
 
Description Acas Research Partnership
Amount £9,724 (GBP)
Organisation Advisory, Conciliation and Arbitration Service 
Sector Public
Country United Kingdom of Great Britain & Northern Ireland (UK)
Start 10/2013 
End 04/2014
 
Description Acas Research Partnership
Amount £9,912 (GBP)
Organisation Advisory, Conciliation and Arbitration Service 
Sector Public
Country United Kingdom of Great Britain & Northern Ireland (UK)
Start 10/2013 
End 05/2014
 
Description Acas Research Partnership 
Organisation Advisory, Conciliation and Arbitration Service
Country United Kingdom of Great Britain & Northern Ireland (UK) 
Sector Public 
PI Contribution A policy discussion paper was developed with Acas following the conclusion of the ESRC seminar series and members of the team embarked on two new research projects funded by Acas. Three members of the team have been appointed as Acas 'Associates' following the end of the ESRC seminar series. This was a competitive application process. Nonetheless, the series deepened pre-existing links between academic researchers and Acas. Consequently, research team members have provided advice to Acas and developed new research projects.
Collaborator Contribution Acas have provided some financial support for new research but beyond that have provided advice, guidance and expertise to researchers in successfully completing projects.
Impact Saundry, R., Latreille, P., Dickens, L., Irvine, C., Teague,P., Urwin, P. and Wibberley, G. (2014) Reframing Resolution - Managing Conflict and Resolving Individual Employment Disputes in the Contemporary Workplace , Acas Policy Discussion Papers - http://www.acas.org.uk/media/pdf/6/9/reframing_policy_paper_FINAL.pdf. Wood, S., Saundry, R. and Latreille, P. (2014) Analysis of the nature, extent and impact of grievance and disciplinary procedures and workplace mediation using WERS2011, Acas Research Papers, 10/14. http://www.acas.org.uk/media/pdf/2/d/1014-WERS2011-analysis-D-and-G-procedures-workplace-mediation.pdf
Start Year 2013
 
Description US/UK Conflict Management in Corporations 
Organisation Cornell University
Country United States of America 
Sector Academic/University 
PI Contribution This collaboration is designed to conduct research (survey) into the conflict management practices of FTSE500 companies in the UK, replicating in part a previous study into FORTUNE1000 companies in the USA. Paul Latreille (Sheffield) Richard Saundry (Plymouth) will be working on the UK project.
Collaborator Contribution Partners led by David Lipskey (Cornell) will be providing expert advice and guidance in the design and conduct of the survey.
Impact None to date
Start Year 2014
 
Description US/UK Conflict Management in Corporations 
Organisation Sheffield Hallam University
Country United Kingdom of Great Britain & Northern Ireland (UK) 
Sector Academic/University 
PI Contribution This collaboration is designed to conduct research (survey) into the conflict management practices of FTSE500 companies in the UK, replicating in part a previous study into FORTUNE1000 companies in the USA. Paul Latreille (Sheffield) Richard Saundry (Plymouth) will be working on the UK project.
Collaborator Contribution Partners led by David Lipskey (Cornell) will be providing expert advice and guidance in the design and conduct of the survey.
Impact None to date
Start Year 2014
 
Description US/UK Conflict Management in Corporations 
Organisation University of Plymouth
Country United Kingdom of Great Britain & Northern Ireland (UK) 
Sector Academic/University 
PI Contribution This collaboration is designed to conduct research (survey) into the conflict management practices of FTSE500 companies in the UK, replicating in part a previous study into FORTUNE1000 companies in the USA. Paul Latreille (Sheffield) Richard Saundry (Plymouth) will be working on the UK project.
Collaborator Contribution Partners led by David Lipskey (Cornell) will be providing expert advice and guidance in the design and conduct of the survey.
Impact None to date
Start Year 2014
 
Description "Managing Conflict in the Workplace: The Encouragement and Support of Early Dispute Resolution" [Masterclass] 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach Regional
Primary Audience Professional Practitioners
Results and Impact This was a masterclass organised by Acas (East of England) as part of a conference held at the Imperial War Museum at Cambridge on13 March 2014. the audience was composed of HR practitioners and small business managers. This involved the presentation of key research findings and discussion of delegates own problems, challenges and experiences.

The masterclass provided practitioners wit new insights knowledge and skills which they were able to apply to manage conflict in their organisations.
Year(s) Of Engagement Activity 2014
 
Description "Strange New Flesh? Beyond Workplace Mediation" [Workshop] 
Form Of Engagement Activity Participation in an activity, workshop or similar
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact The workshop was held as part of a symposium of Acas mediators and advisors held at the University of Greenwich, London, 18 June 2014. This involved the presentation of research findings and discussion with delegates.

The workshop helped to inform practice, by providing key insights into workplace mediation.
Year(s) Of Engagement Activity 2014
 
Description Blog post, Irvine 
Form Of Engagement Activity A magazine, newsletter or online publication
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Professional Practitioners
Results and Impact a blog post on the findings of the first seminar from this series

discussion and sharing of post by online commentators
Year(s) Of Engagement Activity 2012,2014
URL http://kluwermediationblog.com/2012/10/13/entering-the-mainstream-uncomfortable-but-hard-to-avoid/
 
Description Expert Panel - Any Questions - Acas Symposium (University of Greenwich) 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact This activity was participation as part of an expert panel at a symposium of Acas conciliators, mediators and advisors held at Greenwich University on 18th June 2014. It provided an opportunity to use findings generated from the series to inform key questions related to the practice of conflict resolution professionals.

Provided key insights for delegates into the relevance of research to their practice - it also strengthened existing relationships with Acas
Year(s) Of Engagement Activity 2014
 
Description ILPC, Wibberley 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Other academic audiences (collaborators, peers etc.)
Results and Impact At ILPC (International Labour Process Conference) 2014 in April, Wibberley presented results from the workplace conflict research conducted with Saundry that had been highlighted in the series.

Several people asked for more information about the research
Year(s) Of Engagement Activity 2014
 
Description Presentation - Filling the resolution gap? Union representatives, conflict management and workplace justice in the UK 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach Regional
Primary Audience Professional Practitioners
Results and Impact This was a presentation given by Richard Saundry to an Acas Full-time (Trade Union) Ofiicers Network in Manchester on 29th June 2013. This provided an opportunity to discuss some of the key themes of the ESRC seminar series with active trade union officials.

The presentation provided insights into the potential of mediation - from the discussion and subsequent feedback it was clear that the delegates took this information back to their organisations and considered how they could engage with mediation in the future.
Year(s) Of Engagement Activity 2013
 
Description Presentation - Routes to early resolution? Exploring the management of conflict in the contemporary workplace 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach Regional
Primary Audience Professional Practitioners
Results and Impact This presentation was made to an audience of approximately 30 practitioners attending the Acas (East of England) Open Day held at Purfleet (essex) on 28th January 2014. This session was booked as a result of the ESRC seminar series and enabled the presenter (Richard Saundry) to link some of the key findings from the series to the problems and challenges faced by delegates.

Delegates took away new perspectives and approaches that could be directly applied in the workplace.
Year(s) Of Engagement Activity 2014
 
Description Seminar Presentation - The State of Employment Relations in Britain 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact The presentation was made by John Forth, National Institute for Economic and Social Research as part of the final seminar of the series - 'Managing conflict and resolving disputes - synthesising research, practice and policy' held at the University of Westminster on 6th September 2013. It provided a foundation for a series of workshop discussions which formed the main part of the seminar.

The presentation played a key part in facilitating debate and discussion between participants. In addition, the presenter developed links with other researchers taking part in the seminar which have led to the early stages of the development of a bid for fu ding for further research into the nature and extent of workplace conflict in the UK.
Year(s) Of Engagement Activity 2013
URL http://vls.uclan.ac.uk/Play/8848
 
Description Seminar presentation - Developing a meta-theoretical framework for mediation research : implications for dispute resolution in the social economy 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Other academic audiences (collaborators, peers etc.)
Results and Impact Dr Rory Ridley-Duff, Sheffield Business School, presented a theoretical framework for conceptualising workplace mediation within the context of the third sector and social enterprise. the presentation provided significant food for thought and led to a significant amount of discussion and debate among colleagues.

No specific impacts
Year(s) Of Engagement Activity 2013
URL http://mrclabsestream.swan.ac.uk/Embed.aspx?id=2408&wmode=opaque&code=af~Pi6ElYIIqSA4eARmDxQP9N
 
Description Seminar presentation - Dispute resolution and policy objectives : past, present and future 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact The presentation was given by Gill Dix, Head of Strategy, Advisory, Conciliation and Arbitration Service (Acas). It stimulated debate into the development and role of dispute resolution in the UK and particularly the potential impact of early conciliation.

The presentation deepened knowledge among the audience into the introduction of early conciliation.
Year(s) Of Engagement Activity 2012
URL http://vls.uclan.ac.uk/Play.aspx?VideoId=6866
 
Description Seminar presentation - Do you see what I'm dealing with here? : vicious cycles in workplace conflict 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Other academic audiences (collaborators, peers etc.)
Results and Impact Charlie Irvine, Visiting Professor, Strathclyde Law School, University of Strathclyde made the presentation which examined the way that conflict conflict can escalate and the role of mediation in resolving this. The presentation led to significant discussion among the audience between academics, policymakers and practitioners.

Material from this presentation was included in an Acas Policy Discussion paper, published at the end of the seminar series. In addition, material paper led to the development and publication of an article in the 'Journal of Mediation and Applied Conflict Analysis'.
Year(s) Of Engagement Activity 2012
URL http://vls.uclan.ac.uk/Play.aspx?VideoId=6864
 
Description Seminar presentation - Experiencing the mediation process from the disputant's perspective 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact Dr Tony Bennett, University of Central Lancashire, presented the findings from Acas funded research into the experiences of participants in mediation. As this was the first research of its type in the UK, the presentation provoked significant interest and debate from delegates.

Material from this presentation was included in an Acas Policy Discussion paper, published at the end of the seminar series and also formed the basis of a submission of an article to the International Journal of Human Resource Management (in review).
Year(s) Of Engagement Activity 2013
URL http://mrclabsestream.swan.ac.uk/Embed.aspx?id=2412&wmode=opaque&code=ap~a2UnljPOShm7EiSnQcAetq
 
Description Seminar presentation - HRM, Organisational citizenship behaviour (OCB) and conflict management: the case of non-union MNC subsidiaries in Ireland 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Other academic audiences (collaborators, peers etc.)
Results and Impact The presentation provided reported on recent research into conflict management within non-union MNC subsidiaries in Ireland. The seminar stimulated significant discussion and debate particularly in relation to extent to which organisations refused to recognise conflict as an inherent.

The findings from the presentation were included in an Acas Policy Discussion Paper and also formed part of a successful proposal for an edited volume from the series.
Year(s) Of Engagement Activity 2013
URL http://vls.uclan.ac.uk/Play.aspx?VideoId=7971
 
Description Seminar presentation - How does employee voice affect individual dispute resolution? 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Other academic audiences (collaborators, peers etc.)
Results and Impact The presentation was made by Prof. Andy Charlwood, Loughborough University who set out key academic evidence regarding employee voice and dispute resolution. This provided a useful foundation and context for the rest of the seminar and helped to locate the subsequent discussion between academics, practitioners and policymakers.

Material from this presentation was included in an Acas Policy Discussion paper, published at the end of the seminar series.
Year(s) Of Engagement Activity 2012
URL http://vls.uclan.ac.uk/Play.aspx?VideoId=6960
 
Description Seminar presentation - Individual dispute resolution : insights from behavioural economics 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Other academic audiences (collaborators, peers etc.)
Results and Impact The talk was given by Rachel McCloy, Senior Lecturer, School of Psychology and Clinical Language Science, University of Reading. It provided key insights from an associated area of work and stimulated new thinking and perspectives on how this could be applied to workplace conflict.

Material from this presentation was included in an Acas Policy Discussion paper, published at the end of the seminar series.
Year(s) Of Engagement Activity 2012
URL http://vls.uclan.ac.uk/Play.aspx?VideoId=6865
 
Description Seminar presentation - Innovative Conflict Management in UK Companies: Some Examples 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact David Liddle , Founder and Director, the TCM group, gave the presentation which focused on the work of his organisation in developing innovative responses to conflict management situations. This provided some critical examples of key innovative practices.

This presentation led to further research as academics present at the seminar worked with the speaker to identify potential sites for research. In particular, this led to ACAS funding for a case study of one of the organisational examples discussed during the presentation.
Year(s) Of Engagement Activity 2013
URL http://vls.uclan.ac.uk/Play.aspx?VideoId=7967
 
Description Seminar presentation - Interest Based Bargaining 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Other academic audiences (collaborators, peers etc.)
Results and Impact John O'Dowd, University College Dublin, made the presentation which set out the experience of interest based-bargaining in the Republic of Ireland.

Not aware of any impact
Year(s) Of Engagement Activity 2013
URL http://vls.uclan.ac.uk/Play.aspx?VideoId=7968
 
Description Seminar presentation - Managing and Resolving Workplace Conflict in U.S. Corporations 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact The presentation was made by Professor David Lipsky, Cornell University as part of the final seminar of the series - 'Managing conflict and resolving disputes - synthesising research, practice and policy' held at the University of Westminster on 6th September 2013. It provided a foundation for a series of workshop discussions which formed the main part of the seminar.

This presentation provided vital insights to delegates given the advanced nature of conflict resolution practices in the USA. In particular it highlighted the potential of Integrated Conflict Management Systems. Furthermore, this presentation helped to forge links between Prof Lipsky and UK based researchers which have resulted in collaborative work on new research on conflict management practices with FTSE500 corporations.
Year(s) Of Engagement Activity 2013
URL http://vls.uclan.ac.uk/Play/8849
 
Description Seminar presentation - Mediation, Discourse and Change 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Other academic audiences (collaborators, peers etc.)
Results and Impact Louise McArdle, University of Central Lancashire, made the presentation which provided a critical analysis of the potential of workplace mediation to stimulate organisational change.

No specific impact
Year(s) Of Engagement Activity 2013
URL http://mrclabsestream.swan.ac.uk/Embed.aspx?id=2409&wmode=opaque&code=ap~a2UmlsPTSfm5E9SiQgAetr
 
Description Seminar presentation - Negotiated Capital: Conflict, its management and social capital creation 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Other academic audiences (collaborators, peers etc.)
Results and Impact Ariel C. Avgar, University of Illinois, gave the presentation which discussion the notion of 'negotiated capital' - the presentation was very well received and led to much discussion in the seminar.

Material from this presentation was included in an Acas Policy Discussion paper, published at the end of the seminar series. the presentation also helped to build links between Prof Avgar and UK based researchers. They are now embarked on a joint US/UK project examining conflict management practices in large corporations.
Year(s) Of Engagement Activity 2013
URL http://vls.uclan.ac.uk/Play.aspx?VideoId=7964
 
Description Seminar presentation - New Developments in Conflict Management in Ireland 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach International
Primary Audience Policymakers/parliamentarians
Results and Impact Kieran Mulvey Chief Executive, Labour Relations Commission, Dublin and Honorary Professor, Queen's University Belfast gave the presentation. This particularly focused on reform to the system of employment adjudication in the Republic of Ireland. This was of special interest to policymakers in the audience from the UK who were considering potential reform to the UK's system of employment tribunals.

Material from this presentation was included in an Acas Policy Discussion paper, published at the end of the seminar series.
Year(s) Of Engagement Activity 2013
URL http://vls.uclan.ac.uk/Play.aspx?VideoId=7977
 
Description Seminar presentation - New conflict management evidence from the US fortune 1000 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach International
Primary Audience Other academic audiences (collaborators, peers etc.)
Results and Impact Ariel C. Avgar, University of Illinois provided cutting edge evidence on research form a survey of US Fortune 1000 corporations. This stimulated significant debate among the audience, particularly related to the tole of integrated conflict management systems and comparisons with the experience of GB and Ireland.

Material from this presentation was included in an Acas Policy Discussion paper, published at the end of the seminar series. The presentation also helped to build links between Prof Avgar and UK based researchers. They are now embarked on a joint US/UK project examining conflict management practices in large corporations.
Year(s) Of Engagement Activity 2013
URL http://vls.uclan.ac.uk/Play.aspx?VideoId=7965
 
Description Seminar presentation - One last hurrah? : or : who's crowing about trade union decline? 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact Jonny Gifford, Research Advisor, CIPD explored the role of employee voice and particularly the positive role that unions can play in dispute resolution. This resulted in a wide-ranging discussion among delegates.

The presentation created collaborative links between the speaker, CIPD and key researchers in the area. These have been used to explore new avenues of research and to help inform the CIPD's own work.
Year(s) Of Engagement Activity 2012
URL http://vls.uclan.ac.uk/Play.aspx?VideoId=6962
 
Description Seminar presentation - Performance management, lean and sickness absence - the new workplace tyranny? 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Other academic audiences (collaborators, peers etc.)
Results and Impact Phil Taylor, Professor of Work and Employment Studies, University of Strathclyde made the presentation which examined changes in the way that sickness and performance were managed. This stimulated significant debate among contributors and the audience present.

Material from this presentation was included in an Acas Policy Discussion paper, published at the end of the seminar series.
Year(s) Of Engagement Activity 2012
URL http://vls.uclan.ac.uk/Play.aspx?VideoId=6867
 
Description Seminar presentation - Plugging the Resolution Gap? Towards A New Agenda for Policy and Research 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact This presentation was given by Richard Saundry, Plymouth University, as part of the final seminar of the series - 'Managing conflict and resolving disputes - synthesising research, practice and policy' held at the University of Westminster on 6th September 2013. It provided a foundation for a series of workshop discussions which formed the main part of the seminar.

This presentation provided key insights to wide range of senior practitioners and policy-makers who were present. as such in reinforced the key messages from the series and influenced the development of the Acas's stance and work on conflict management.
Year(s) Of Engagement Activity 2013
URL http://vls.uclan.ac.uk/Play/8847
 
Description Seminar presentation - Stronger unions : better, fairer workplaces 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact Paul Nowak Head of the Organisation and Services Department, TUC, made the presentation and provided a practitioners view of the isue underlining the positive role that could be played by trade unions in conflict resolution.

The speakers presentation and presence at the seminar created links between academic researchers and the TUC.
Year(s) Of Engagement Activity 2012
URL http://vls.uclan.ac.uk/Play.aspx?VideoId=6963
 
Description Seminar presentation - The government's SME mediation network pilot 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact Nicola Cullen, Department for Business, Innovation & Skills, gave a presentation on the government's SME Mediation Network Pilot which was being undertaken at the time. This was of significant interest to delegates as the pilot was a key element of government policy.

Academics who participated in the series went on to collaborate with SMEs who had been part of the pilot to develop a bid for Knowledge Exchange funding from the ESRC. BIS also supported this funding proposal.
Year(s) Of Engagement Activity 2013
URL http://mrclabsestream.swan.ac.uk/Embed.aspx?id=2422&wmode=opaque&code=aq~BOiMWw9VpbfraRrOWKTSfq
 
Description Seminar presentation - To what extent are US firms conflict management innovators 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Public/other audiences
Results and Impact To what extent are US firms conflict management innovators, Alex Colvin, Cornell University, at the 'The management of workplace conflict - structures, systems and strategies ':ESRC Seminar Series 2012-2013 'Reframing Resolution - Managing Individual Workplace Conflict', 18th April 2013 at Queens University Belfast.

xxx
Year(s) Of Engagement Activity 2013
URL http://vls.uclan.ac.uk/Play.aspx?VideoId=7963
 
Description Seminar presentation - Trade unions and ill-treatment in the workplace : a tangled web 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Other academic audiences (collaborators, peers etc.)
Results and Impact Professor Ralph Fevre University of Cardiff discussed findings from his previous research into ill treatment and in particular the results of the Fair Treatment at Work Survey.

The presentation broadened the nature of debate and provided a particular focus on ill-treatment.
Year(s) Of Engagement Activity 2012
URL http://vls.uclan.ac.uk/Play.aspx?VideoId=6964
 
Description Seminar presentation - Transforming the culture of conflict management? : lessons from in-house mediation 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Other academic audiences (collaborators, peers etc.)
Results and Impact Richard Saundry, University of Central Lancashire, presented findings from Acas funded research into the use of mediation to stimulate broader cultural change. The presentations provided important insights for academics and also practitioners considering the introduction of internal mediation schemes.

Material from this presentation was included in an Acas Policy Discussion paper, published at the end of the seminar series. It has also informed the development of Acas guidance in relation to workplace mediation.
Year(s) Of Engagement Activity 2013
URL http://mrclabsestream.swan.ac.uk/Embed.aspx?id=2410&wmode=opaque&code=ah~RGBSHaehlNmB96RxQECQyW
 
Description Seminar presentation - Tristis physicus causidicus diaboli fit 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Other academic audiences (collaborators, peers etc.)
Results and Impact Prof Paul Latreille, University of Sheffield, provided a short critical reflection on the use and impact of workplace mediation. This examined themes introduced during the seminar and served as a basis for further discussion among delegates.

The data and issues within the presentation have informed Acas policy and guidance in relation to workplace mediation.
Year(s) Of Engagement Activity 2013
URL http://mrclabsestream.swan.ac.uk/Embed.aspx?id=2417&wmode=opaque&code=ao~zrELBkErunsTgorDJDgAHm
 
Description Seminar presentation - Understanding the drivers of individual disputes and conflicts at work 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Other academic audiences (collaborators, peers etc.)
Results and Impact The presentation led to significant interest in the audience which was made up of academics, practitioners and policymakers.

The presentation also informed the development of an Acas Policy Discussion paper, published at the end of the seminar series.
Year(s) Of Engagement Activity 2012
URL http://vls.uclan.ac.uk/Play.aspx?VideoId=6862
 
Description Seminar presentation - Unpicking conflict resolution - informal process and formal procedure 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Other academic audiences (collaborators, peers etc.)
Results and Impact Richard Saundry, Reader in International Employment Relations, Institute for Research into Organisations, Work and Employment made the presentation which examined the role of informal process and formal procedure.

This presentation was used as the basis for a journal submission to Employee Relations (forthcoming) and also material from this presentation was included in an Acas Policy Discussion paper, published at the end of the seminar series.
Year(s) Of Engagement Activity 2012
URL http://vls.uclan.ac.uk/Play.aspx?VideoId=6863
 
Description Seminar presentation - the vital role of employee voice in resolving individual conflict at work 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Other academic audiences (collaborators, peers etc.)
Results and Impact The presentation was made by Dr Gemma Wibberley University of Central Lancashire, who reported on Acas funded research on the role of employee voice in resolving workplace disputes.

Material from this presentation was included in an Acas Policy Discussion paper, published at the end of the seminar series. It has also provided Acas with key insights into conflict management which has the potential to shape policy.
Year(s) Of Engagement Activity 2012
URL http://vls.uclan.ac.uk/Play.aspx?VideoId=6961
 
Description Seminar prresentation - The challenge of evidence-based policy 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact Professor Peter Urwin, University of Westminster, examined the challenges of developing evidence to inform policy-making and argued for more detailed quantitative research on workplace mediation.

The presentation provided the basis for further collaboration between practitioners and academics - in particular, this has been developed in to an ongoing research project involving Urwin and one of the key practitioners involved in the seminar.
Year(s) Of Engagement Activity 2013
URL http://mrclabsestream.swan.ac.uk/Embed.aspx?id=2419&wmode=opaque&code=aq~BOiMWva0p8fuaOrPWGTTfr
 
Description Workshop discussion - Workplace mediation 
Form Of Engagement Activity Participation in an activity, workshop or similar
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact Chaired by Andrew Wareing, Acas, this discussion followed small group discussion into the role of mediation and how the Acas Code of Practice could be potentially revised to encourage more effective conflict resolution.

The discussion provided useful insights for policymakers from Acas present at the seminar
Year(s) Of Engagement Activity 2013
URL http://mrclabsestream.swan.ac.uk/Embed.aspx?id=2418&wmode=opaque&code=ap~a2UnlkPOSmm7EgSnQdAftk
 
Description iROWE seminar, Irvine 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach Regional
Primary Audience Professional Practitioners
Results and Impact A seminar was held at iROWE in May 2014 , to present Irvine's paper on workplace conflict and the mediation research discussed in the series by Bennett, Saundry and Wibberley. The audience were a mix of practitioners, students and academics who had not been able to attend the seminar series but were interested in the findings

There was unexpected demand to attend the event and there was a lot of debate after the presentation
Year(s) Of Engagement Activity 2014