Conditions of Readiness to Support Sustainability of Lean in Public Services

Lead Research Organisation: Cardiff University
Department Name: Cardiff Business School

Abstract

Abstracts are not currently available in GtR for all funded research. This is normally because the abstract was not required at the time of proposal submission, but may be because it included sensitive information such as personal details.

Publications

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Osborne S (2012) A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach in The American Review of Public Administration

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Osborne S (2014) A Sustainable Business Model for Public Service Organizations? in Public Management Review

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Radnor Z (2013) Lean: A failed theory for public services? in Public Management Review

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Radnor Z (2013) Operationalizing Co-Production in Public Services Delivery: The contribution of service blueprinting in Public Management Review

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Procter S (2014) Teamworking under Lean in UK public services: lean teams and team targets in Her Majesty's Revenue & Customs (HMRC) in The International Journal of Human Resource Management

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Osborne S (2015) The SERVICE Framework: A Public-service-dominant Approach to Sustainable Public Services in British Journal of Management