Tuning in: Diasporic Contact Zones at the BBC World Service

Lead Research Organisation: The Open University
Department Name: Faculty of Arts and Social Sci (FASS)

Abstract

"Since 1934, BBC World Service radio (BBCWS) has provided a ""home from home"" for the worldwide British diaspora. Audiences for its 33 other ""vernacular language"" services (radio, internet; Arabic TV planned) also include vast diaspora populations. Increasingly available in the UK as well as abroad, along with BBC World TV (in English only), all the services are interconnected through translation activity and sharing of personnel and programmes, and held together as components of the web of BBC enterprises and charities (Fig. I). After its Empire and Cold War phases, BBCWS is in transition towards becoming a less centralised, more visible global institution. Globally devolved production raises issues over the fit between local and diasporic values and the key BBC brand value: ""impartiality"". These issues often hinge on the politics of translation. BBCWS has long been a key employer of expatriate and exile artists, writers and intellectuals, providing them with creative as well as political opportunities. Analyses of imports and exports of cultural capital provide an optic on the diasporic experience that is rarely explored.
Arguably the world's largest cross-diasporic cultural contact zone, BBCWS retains global respect to a remarkable degree. In some regions which are served by a growing diversity of local and transnational media, BBCWS market share is shrinking. But, especially at moments of political crisis, many audiences as well as journalists, turn to BBCWS as a benchmark.
BBCWS fulfils key functions of civil society in countries where freedom of speech and human rights are curtailed. Listener-driven discussion programmes, and a growing range of on-line fora for audience feedback and debate, connect in-country and diasporic voices in political, social and cultural commentary. BBCWS is an important site of home-diaspora interactions, negotiation of identities, and conflicts over politics, religion and rights.
Surprisingly little research exists on BBCWS, past or present. Its authoritative reach, across national and diasporic boundaries, needs explaining. If it is a historical legacy, what keeps renewing it? What challenges does it face? This study asks how BBCWS producers and audiences handle shifting concepts and conflicts of ^entity across linguistic and cultural boundaries.
This OU/SOAS project brings together six scholars whose research bridges the arts and humanities and social sciences divide, and combines proven theoretical and methodological innovation with specialist regional and linguistic knowledge (S.Asia, Middle East, S.Africa, Caribbean). Contrasting historical and contemporary case studies will be defined and investigated collaboratively, chiefly through comparative analyses of texts, genres and their contexts of production and reception. The analyses will be strengthened by interviews with producers (and the artists, writers, performers, intellectuals and translators with whom they work and who appear in programmes), and audiences (Figs 2-4). Humanities methods (historical narrative, genre and text analysis) will be complemented by Social Sciences methods (participant observation and focus groups).
This combination shifts the emphasis of most diaspora studies from racialised groups in the ""White West"" by examining how BBCWS genres create and or sustain multiple interpretative communities across diasporic boundaries. Drama, comedy, sport and music programming, in particular, may evoke identifications which cut across established ethnic, religious and national boundaries, allowing for more subtle understandings of diaspora identities. Producers themselves are aware that the formats exported via BBCWS are adapted by local producers and, indeed, are often re-sold to diaspora audiences, thus reframing identities and mutual identifications. Even The Archers, has been adapted to diverse countries (like many other formats through the BBCWS Trust), to inform discussions on rights and development issues. Life and institutional histories of producers, past and present, will explore how creative diaspora lives entwine with political and intellectual histories.
Summary: this project aims to understand the historical and contemporary role of the BBCWS as a global cultural broker and arbiter of cultural identities and differences, and to explain its function as a global forum for diasporic imaginations and sensibilities. It is only through such interdisciplinary enquiry that we can get at the essence of BBCWS's ""aura"" and understand its pivotal role at a time of momentous technological, sociocultural and political change.
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Publications

10 25 50
 
Title Diasporic Nationhood: Al Jazeera: The Listening Post (Moonbeam Film for AJE), 19 Jun 09. http://youtube.com/watch?v=kYRu9CGJJaI&eurl=http%3A%2F%%2F2009%2F06%2F200961911498182826.html&feature=player_embedded 
Type Of Art Film/Video/Animation 
URL http://youtube.com/watch?v=kYRu9CGJJaI&eurl=http%3A%2F%%2F2009%2F06%2F200961911498182826.html&featur...
 
Description The findings are explained in the full report on the project available at
http://www.open.ac.uk/researchprojects/diasporas/
Exploitation Route Please see entries under partnerships, engagement, impact
Sectors Communities and Social Services/Policy,Creative Economy,Digital/Communication/Information Technologies (including Software),Leisure Activities, including Sports, Recreation and Tourism,Security and Diplomacy

URL http://www.open.ac.uk/researchprojects/diasporas/
 
Description The narrative impact is explained and illustrated in the website. http://www.open.ac.uk/researchprojects/diasporas/
First Year Of Impact 2007
Sector Communities and Social Services/Policy,Creative Economy,Digital/Communication/Information Technologies (including Software),Government, Democracy and Justice,Security and Diplomacy
Impact Types Cultural,Societal,Policy & public services

 
Description migration and refugee policy
Geographic Reach Europe 
Policy Influence Type Contribution to a national consultation/review
 
Description radicalisation and social media
Geographic Reach National 
Policy Influence Type Influenced training of practitioners or researchers
 
Title 4 MP3 interviews to be archived at British Library & on Open Learn (Sports Across Diasporas). 
Description  
Type Of Material Database/Collection of data 
Provided To Others? No  
 
Description BBC World Service 
Organisation British Broadcasting Corporation (BBC)
Country United Kingdom 
Sector Public 
PI Contribution I have secured a series of research grants (as below) to enable research on, by and with the BBC World Service 2013-14 PI: Understanding the Changing Cultural Value of the BBC World Service and British Council. AHRC Research Programme on Cultural Value. £48,000. AH/L006065/1. www.open.ac.uk/researchprojects/diasporas/cvp 2011-12 PI: The Art of Intercultural Dialogue. AHRC Public Policy Fellowship. AHRC Translating Cultures Programme. £89,000. www8.open.ac.uk/researchprojects/diasporas/news/public-policy-fellowship-at-the-bbc-world-service 2009-12 PI: Generation 2012. Community citizen journalism project. ESRC Festival of Social Science: three awards of £2,000, 2009-11. Support from CRESC, BBC World Service, BBC College of Journalism. £6,000. www.bbc.co.uk/news/uk-england-london-15765867 and www.esrc.ac.uk/news-and-events/events/festival/events-archive/2012-schools/social-media-olympics.aspx 2007-08 PI: Pakistan Connection: Transnational Media and Communications Networks among British Pakistanis. Research commissioned by BBC World Service, Audience Research Department. £70,000. http://www8.open.ac.uk/researchprojects/diasporas/publications/other/pakistan-connection-audience-research-report 2007-10 PI: Tuning In: Diasporic Contact Zones at the BBC World Service. AHRC Diasporas, Migration and Identities Research Programme. £496,476. Ref AH/E58693/1. http://www.open.ac.uk/socialsciences/diasporas/
Collaborator Contribution Resources - staff time; access to BBC in-house research; money; meeting venues; support for workshops and lunchtime seminar series. Knowledge, skills and ideas
Impact The outputs of this 8 year partnership and collaboration are too many to list here - see website above and other sections of my portfolio
Start Year 2006
 
Description British Council 
Organisation British Council
Country United Kingdom 
Sector Charity/Non Profit 
PI Contribution This collaboration started as part of my AHRC Cultural Value Project - see http://www.open.ac.uk/researchprojects/diasporas/cvp We have created the Cultural Value Model which is being adapted and adopted by use in the organisation as a conceptual and methodological tool for assessing cultural and digital activities and projects - see http://www.open.ac.uk/researchprojects/diasporas/cvp/cultural-value-framework
Collaborator Contribution Resources - time, skills, knowledge, ideas
Impact Please see our final report (final section) for a full list of publications and outputs http://www.open.ac.uk/researchprojects/diasporas/cvp (scroll down to end of page) In 2015 we conducted a cultural value analysis of the Uk-Iran Season of Culture and the report can be found at the link above
Start Year 2013
 
Description France Medias Monde 
Organisation Government of France
Country France 
Sector Public 
PI Contribution This project tracks the media journeys of refugees during the current 'migrant crisis'. It documents the media and informational resources that refugees use from the point of departure, during their journeys across different borders and states, and upon arrival if they reach their desired destination. By identifying the news and information resources used by refugees, and where they experience gaps, we intend to make recommendations for international news organisations about what resources might they might provide to help refugees make better-informed decisions. We will also create an app that can be used to help plug some of the information and news media gaps. This is a collaborative project between The Open University, France Medias Monde (FMM), BBC Media Action, Deutsche Welle and British Telecom. We will also work with NGOs, lawyers, and refugee support groups who can help advise on the most useful and relevant information and news resources for refugees at different stages of their journeys. For example, our preliminary research suggests that most investment in media resources is channelled into refugee camps close to conflict zones (e.g. in Syria and neighbouring countries). Women, children and older people often get stuck in camps while young men move. Among the most urgent issues to address is the markedly different gendered and generational experiences of refugees in the camps and in the hands of traffickers. UNHCR reports that over one third of unaccompanied Syrian refugee children are lost without trace, many are trafficked. Social media networks provide a lifeline for refugees on their journeys to Europe. Some arrive with only a smartphone anxious to find a place to recharge it. Facebook is used to crowdsource information- refugees share, maps, contacts and advice in both public and private groups. On Twitter they exchange news from trusted sources - mainly friends and family who send links to outputs of some of the large international news agencies BBC and F24 and DW. But trust in media and information is in short supply among refugees. They also fear surveillance of their social media activities on Facebook and Twitter not just by the Syrian and Iraqi states but by Islamic State. Whatsapp is used because it affords greater privacy and they use it to recruit fellow travellers, contact smugglers, report on their journeys and highlight opportunities and dangers. It is vital to get a better grasp of the surveillance and empowerment paradox in social media networks in order to identify how best and at which points to help the most vulnerable refugees. Many suffer serious health issues and injuries and require information about where they can receive legal or medical assistance. Others need to know which cities may provide most security, food and shelter, job opportunities, appropriate language teaching. The task is immense. But we know very little about the media journeys of refugees and what their precise informational needs are, from the point of losing their home to the point of claiming asylum in a safe state, and beyond. Research questions What media, news and information resources are being provided for refugees in general / civil society initiative by international news organisations, NGOs and other relevant actors? What information and news media is being created and exchanged by refugees as citizen producers and journalists and witnesses to their own journeys and those of others? Which media and informational sources and social media do refugees trust? How do refugee communication networks operate? (e.g. What evidence is there to suggest that friends on social media are the main source of news and information - as the big news media organisations are not trusted?) How do English and Arabic news media resources compare? To what extent are multi-lingual patterns of use evident? How might Arabic and English media work better together? Research context The research builds on prior research on media for by and about refugees, knowledge of diaspora media and communication networks and practioner research and experience of providing resources for crisis communication and conflict resolution. However most this research fails to adequately take into the account the intersections between big media (international news broadcasters like FMM, BBC Media Action and Deutsche Welle) and social media (Facebook, Twitter, Whatsapp, Instagram, YouTube among other apps). Nor does it take into account the remarkable role of the smart phone in journey planning, communicating with family in the home country, fellow refugees on similar and different pathways, and connections with the diaspora. This project takes a media ecology approach in order to better understand emergent relationships between big and social media in refugee communication and information networks. Objectives We will: Undertake a literature review of academic, media and policy-related research to contextualise our mapping of refugee media journeys Report on what big media and international news media already provide in English and Arabic Carry out interviews with refugees and NGOs in countries of departure, transit and arrival on resources used and mobilised and gaps in information provision Present recommendations to media and NGOs and policymakers as to models of good practice and how best to help the most vulnerable refugees The project examines and evaluates the resources provided by: BBC Media Action, BBC Arabic, BBC World Service and BBC Monitoring. France Medias Monde (F24, Monte Carlo Douanie Arabic radio from FMM, Radio France Internationale and RFI clubs Deutsche Welle Al Hurrah Dutch media - European wide response RT and CCTV - as allies of Syria how are their news media responding to the crisis? Privately funded broadcasters Al Jazeera, Al Arabyia UNHCR, Amnesty International, Refugess Council British Council NGOs Local refugee support groups in receiving countries Platforms Radio, apps, facebook, twitter, mobile technology? Media routes When is most info provided - in the Middle East before they leave or in camps or on arrival in Europe? Follow the geographical and media journey in parallel, dominant routes, points of pressure/health and security dangers ie. where is there most a lack of info? Interview data could be useful here to elicit stories e.g. BBC and Open University Co production involves refugees filming their own journeys - 3 part documentary series; Citizen journalism and production F24's Les Observateurs Content What info is covered? Situation in Syria - go on or go back home? Info on camps - safety, movement, legal advice, citizenship, access to social and health services; info and links to back home, Situation in Lebanon and Jordan - will they face discrimination? Health, food, living conditions (key issues that need to be solved) Who can offer help to them e.g. UNHCR, Amnesty International, Red Cross? The fate of their fellow refugees on different parts of the journey - communication from those who have arrived but what of those who have dies on the way? Implications of scoping study What can we (FMM, BBC, DW and BT, OU) do? What's missing (given research on what people use and what they need) An app? Text alerts? Not to provide news and political info about security, immediate info on how to live, which places to avoid, conditions in some European camps, health. Outcomes and outputs The main outcome of the research is to launch an app to help refugees at key points their journey - from departure to arrival (in Uk, France and Germany). The app would be designed by British Telecom software engineers and French and German equivalents to provide a useful journey planning resource providing two parallel streams of information: (i) aggregator of best big/international news media information about the situation on refugees in different countries; (ii) social media resources. The main aim would be to provide independent (as far as is possible) information about the legal, social and political contexts in which refugees find themselves, where they can find relevant support. Produce a report with recommendations based on empirical work Deliver the report by December 2015 Identify what resources are needed where and when and what kind of app might be useful Liaise with other broadcasters BBCWS and DW to see how best to collaborate to fund and create the app with British telecom Project directors Marie Gillespie (CRESC/Open University) and Claire Marous Guivarch (France Medias Monde) Project researchers: Anglophone media: Margaret Cheesman and Rosa Cheesman (CReSC Research Affiliates) French and Arabic Media: Claire Marous- Guivarch and Ali Issa (Researchers at France Medias Monde)
Collaborator Contribution Researcher time, access to data, access to european commission networks for funding for this project
Impact A draft report has been produced (Jan 2016) and preliminary findings presented at France Medias Monde FMM) in Paris (Feb 2016). Currently we are finalising the report and will launch in May 2016. FMM have signed an MOU with Ou as their key research partners in their application for 5 million euros project to develop news and informational resources for refugees.
Start Year 2014
 
Description Citizen Journalism Project: Generation 2012 
Form Of Engagement Activity Participation in an activity, workshop or similar
Part Of Official Scheme? No
Geographic Reach Local
Primary Audience Public/other audiences
Results and Impact Generation 2012: OU/BBC Citizen Journalism Training Project (Workshops and Outputs listed below)
led to the training of a group of 30 young Londoners starting in 2008 and following through to 2014. Their reportage on the London Olympics and Summer Riots in Uk in 2011 is available on BBC World Service websites and on our project website (see links below).

2012 Generation 2012: Social Media and the London Olympics. 3-10 November. http://www.esrc.ac.uk/news-and-events/events/festival/events-archive/2012-schools/social-media-olympics.aspx
2012 The London Olympics and Citizen Journalism. A CRESC Generation 2012 Workshop on Agenda Setting and Editorial issues. 15 August. The Open University, Camden
2012 The London Olympics, Twitter and the BBC World Service. Workshop held at New Broadcasting House. 28 August.
2012 Generation 2012's exploration of Olympic Promises. 10 August http://www.bbc.co.uk/news/world-radio-and-tv-19210441
2011 Olympic Promises. 3rd Annual Citizen Journalism Training Days. Bush House. BBC World Service 28 October and 4 November
2010 Citizen Journalism. 2nd Annual Training Days. Bush House. BBC World Service.
2009 Generation 2012's Responses to the Olympics. June. http://www.bbc.co.uk/worldservice/specialreports/000000_outlook_generation2012.shtml


The work we did with Generation 2012 enabled them to understand how journalism for international audiences worked and equipped them with skills to make their own reports that were listened to (Outlook - a daily news programme on BBCWS) and/or read by up to 40 million people. The report on the Summer Riots was read by MP Ian Duncan Smith and his colleague reported that it deepened their understanding the causes of the riots and the views of the youth involved - directly and indirectly.
Year(s) Of Engagement Activity 2008,2009,2010,2011,2012,2013,2014
URL http://www.open.ac.uk/researchprojects/diasporas/projects/generation-2012
 
Description The BBC World Service, Twitter and the London Olympics: The Challenges of Social Media for International Broadcasters 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact This was a presentation based on collaborative research with BBCWS researchers and academics from multiple disciplines across Social and Computer Sciences and Arts and Humanities. It led to further collaborative research on issues of social media and soft power around the Sochi Olympics involving a new partner Russia Today and BBC WS.

Co-authored with Proctor, R., O Loughlin, B., Shreim, N. Aslanyan A., Targhi, M., Aslan, B., Dennis, J and Voss, A.

It stimulated an AHRC bid for a further comparative research on international broadcasters. One of our team Prof Ben O'Loughlin (a politics and international relations specialist) was, following this research and our presentations of it, alongside his work on strategic narratives', appointed Cheif Academic Advisor to the House of Lords Committee on Soft Power in 2013.
Year(s) Of Engagement Activity 2013
 
Description What causes the radicalisation of some British born Muslims? 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Policymakers/politicians
Results and Impact talk was well received and triggered a lengthy and ongoing debate

led to continuing requests to contribuet to policy fora
Year(s) Of Engagement Activity 2013