📣 Help Shape the Future of UKRI's Gateway to Research (GtR)

We're improving UKRI's Gateway to Research and are seeking your input! If you would be interested in being interviewed about the improvements we're making and to have your say about how we can make GtR more user-friendly, impactful, and effective for the Research and Innovation community, please email gateway@ukri.org.

Job Quality in the 21st Century

Lead Research Organisation: UNIVERSITY COLLEGE LONDON
Department Name: Education, Practice & Society

Abstract

Research on job quality dates back hundreds of years, but by the start of this century the idea of aspiring for 'more and better jobs' had gained currency, not just among social science scholars but in the highest circles of some national governments and international organisations. The International Labour Organisation put forth its objective of 'Decent Work', while the European Union and then the Organisation for Economic Cooperation and Development (OECD) initiated programmes to measure job quality, with the eventual aim of persuading policy-makers to include it in their aspirations. In 2015 'decent work' entered, at least nominally, into the foreground of the United Nation's priorities, built into its Sustainable Development Goal 8 for 2030. In 2017 the UK government published its report, 'The Taylor review of modern working practices'.

'Job quality' refers to much more than just the wages paid, including several domains that research has found to contribute to satisfying people's needs from paid work. These include security and future prospects, the quality of the working time, and several intrinsic aspects of the work itself and the workplace environment. However, despite progress over the last two decades, there remain conceptual confusions and huge gaps and inconsistencies in our understanding of job quality, both in Britain and across the world. There is confusion, for example, about whether to treat job quality as an objective or subjective concept, and whether it should include the ability for workers to participate in influencing the work that they are required to do Despite its empirically-established importance for our well-being, we know very much less about whether job quality is improving or declining than we do about economic growth or trends in the Human Development Index.

This project is premised on the observation that there is, nevertheless, considerable if incomplete information about job quality in many existing data series around the world. The research, which is to be based on secondary data analysis, will produce new knowledge about trends in job quality, and I will use it to provide vital input to a major new book on job quality. Its provisional subtitle is The Nascent Science of Job Quality, and it is conceived as a sequel to my earlier book from 2006 (Demanding Work, Princeton University Press). This book will be an important outcome of the project and, it is hoped, influence and enhance the study of job quality for some years to come.

The specific objectives of the research are: a) to produce clarity and consistency in the discussion of job quality, both among scholars of diverse disciplines and among policy-makers; b) to describe and account where possible for trends in available indicators of job quality in various domains; c) to devise and operationalise a consistent definition of 'bad jobs' across countries, and undertake an analysis of the determinants of bad jobs in different countries; d) to estimate how important job quality is for workers' life satisfaction; and d) to compare changes across countries, and consider whether trends conform to expected patterns given the institutional similarities and differences between countries. The reservoir of data series to be analysed covers approximately 50 countries, the majority from the developed world.

The outcomes and findings of this research will feed into the book, as well as into scientific papers. I will also communicate the findings to policy-makers and the policy research community. I will engage with relevant UK bodies, including government departments, the TUC, CBI and especially the CIPD which has a special interest in job quality in this country; and with my contacts from the International Labour Organisation, the European Union and the OECD employment department.
 
Description Key Findings.
1. Policy-makers are increasingly being urged to base policies on their effects on wellbeing. It is well-known that being in work considerably improves people's psychological wellbeing compared with being unemployed. We have gone beyond to investigate the relative importance of the quality of jobs, as compared to other parts of our lives, for our general wellbeing. Our finding -- based on much evidence from across Europe, the United States, Australia and South Korea -- is that among those employed job quality matters a great deal. Its importance for wellbeing is similar to the importance of health, and considerably greater than the importance of other conventional factors, including marriage, child-rearing, age and household income. We conclude that social science research, and policy-makers, should devote relatively more resources than at present into understanding and improving job quality.

2. Many commentators have expressed fears or hopes about the future of employment as digitalised technologies become more pervasive, especially those driven by Artificial Intelligence. This project has been looking, not at the quantity of jobs but on their quality. With colleagues I have investigated the risks of digital technologies for job quality both in recent years and years to come. We find that for every domain of job quality -- earnings, working time quality, autonomy and skill, work intensity, the social environment and the physical environment -- the implications are ambiguous. Whether digitalisation of work processes improves or worsens job quality is likely to be affected by the extent to which employees are involved, either with the design or with the implementation of innovative technologies and practices. In this light, we look at some embryonic trends towards regulation of digital technologies in the European Union, concluding that the development of efficient regulation is going to be important in coming years.

3. The understanding of the concept of job quality -- and how it can improve people's lives -- has moved some way since 1999 when the International Labour Office resolved to put 'decent work' for all at the centre of its mission. By 2015 decent work had become embedded in the UN's sustainable development goals. This project has applied the concept of 'capability' to enhance understanding of how job quality contributes to the wellbeing of workers, through emphasising the objective character of jobs quality, the social and personal and institutional factors that 'convert' job quality to wellbeing, and through emphasising the importance for workers to be able to exercise agency through their jobs.

4. This project has investigated the trends in job quality across the developed world, in seven dimensions: Earnings, Working Time Quality, Prospects, Autonomy & Skill, Work Intensity, the Social Environment, and the Physical Environment. These dimensions were adopted following earlier work in collaboration with the European Foundation for Living and Working Conditions in 2012, and following their broader adoption within much of the literature.
The main findings of the project are going to be presented in the following book, .., for which the Abstract is:
More than three billion people are hard at work across the globe, and everywhere it takes up a large chunk of their time on this planet. The contrast between good and bad jobs has huge implications for general wellbeing and health. Are the good ones expanding or are bad jobs taking over? What if any are the signs of social progress in this part of our lives? Despite advancement over recent decades, there remain huge gaps in our understanding of trends in job quality across the world. This book first develops a framework for understanding the relationship between job quality and wellbeing, based on the capability approach. It considers the evidence for this relationship across seven dimensions of job quality: earnings, job prospects, working time quality, autonomy and skill, the social environment, work intensity and the physical environment. It is explicitly multidisciplinary, drawing on economics, industrial relations, sociology, psychology and related areas. After reviewing the drivers of change, the book presents detailed new findings about country-level trends in job quality in much of the developed world. It examines both the average trends and changes in inequality and gender gaps. It finds that, with the exception of earnings, trends in job quality have little or no association with economic growth. The book supports the need for more attention to data collection on the quality of jobs. It considers the future of jobs in the light of the pandemic and of the AI revolution, and reviews how far corporations, workers and governments could make a difference.

Key findings are summarised in Chapter 3 of this book, which considers the factors that may impinge on the trend in job quality and, using heuristic methods, then summarises the book's detailed evidence of job quality trends.
Affluence theory is the expectation that, along with economic growth, there will be broadly rising job quality. This expectation is counter-balanced by the possibility of a redistribution of economic rents between labour and capital. A third consideration is the presence of ongoing technological and organisational changes. Effort-biased organisational changes, for example, engender work intensification. Institutional moderation in country clusters is also considered.

As for the evidence, there is a predominant improvement across countries in wages and the physical environment, a smaller balance of improvement in working time quality, prospects and skills, no change in the social environment, and a predominant deterioration of job quality through work intensification. In many countries some dimensions of job quality remained unaltered for long periods. Thus, the picture of change in average job quality is mixed, and no single, universal driver or theory can be expected to determine this pattern on its own. There is also little or no within-country coherence among dimensions in how job quality changed. It follows that job quality could not validly be tracked by studying only one dimension. While earnings are associated with a country's GDP per capita, the trajectories of intrinsic dimensions of job quality are not aligned with economic growth.

The absence of generalised improvement can be seen as a failure of modern capitalism to deliver progress in this important respect, despite economic growth and increases in the Human Development Index.
Exploitation Route General social science surveys, including panels and cohorts, should devote more survey time and resources to measuring job quality
Sectors Aerospace

Defence and Marine

Agriculture

Food and Drink

Chemicals

Communities and Social Services/Policy

Construction

Creative Economy

Digital/Communication/Information Technologies (including Software)

Education

Electronics

Energy

Environment

Financial Services

and Management Consultancy

Healthcare

Leisure Activities

including Sports

Recreation and Tourism

Government

Democracy and Justice

Manufacturing

including Industrial Biotechology

Culture

Heritage

Museums and Collections

Pharmaceu

URL https://francisgreenspersonalwebpage.com/the-quality-of-work-and-employment/
 
Description It is early days for wider impact, but already there is non-academic interest in the findings of this project. In early 2024 I presented to and participated in an All Party Parliamentary Group meeting discussing the impact of technology on job quality and wellbeing. The findings surrounding the importance of job quality have been used by a private sector consultant practitioner who advises companies on the management of team working, and writes on these issues. In May 2024 I presented my findings on trends in job quality and issues of measurement in Geneva for a group of practioner statisticians attending a conference under the auspic of the United Nations Economic Commission for Europe. And in the Autumn I made a similar presentation on conceptual and measurement issues surrounding job quality to practioner researchers at the European Foundation for Living and Working Conditions.
First Year Of Impact 2024
Sector Aerospace, Defence and Marine,Agriculture, Food and Drink,Chemicals,Communities and Social Services/Policy,Construction,Creative Economy,Digital/Communication/Information Technologies (including Software),Education,Electronics,Energy,Environment,Financial Services, and Management Consultancy,Healthcare,Leisure Activities, including Sports, Recreation and Tourism,Government, Democracy and Justice,Manufacturing, including Industrial Biotechology,Culture, Heritage, Museums and Collections,Pharmaceu
Impact Types Societal

Economic

Policy & public services

 
Description Evidence to parliamentary committee
Geographic Reach National 
Policy Influence Type Contribution to a national consultation/review
 
Description Presentation to practitioners at the European Foundation for Living and Working Conditions
Geographic Reach Europe 
Policy Influence Type Influenced training of practitioners or researchers
 
Description Speech at United Nations Economic Commission for Europe conference of statisticians
Geographic Reach Multiple continents/international 
Policy Influence Type Influenced training of practitioners or researchers
 
Description All Party Parliamentary Group 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Policymakers/politicians
Results and Impact I presented on a panel of the All Party Parliamentary Group on the Future of Work in a meeting about the impact of technology on the quality of work.
Year(s) Of Engagement Activity 2024
 
Description Discussion with the National Education Union about teachers' working conditions 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Schools
Results and Impact Meeting with the leaders of the National Education Union, to discuss teachers' working conditions and the question of how they had changed since before the pandemic.
Year(s) Of Engagement Activity 2023
 
Description ETUI group 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Policymakers/politicians
Results and Impact A working group with researchers and practitioners concerned with job quality in a turbulent world
Year(s) Of Engagement Activity 2024
 
Description Engagement with CIPD 
Form Of Engagement Activity Participation in an activity, workshop or similar
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Industry/Business
Results and Impact Presentation of talk to the Applied Research Conference of the CIPD. Talked about the importance of job quality for worker well-being.
Year(s) Of Engagement Activity 2023
 
Description Expert panel member: Future of Work project, Bruegel 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Policymakers/politicians
Results and Impact Regular meetings to discuss papers and issues surrounding the future of work in the age of the fourth industrial revolution.
Year(s) Of Engagement Activity 2022
URL https://www.bruegel.org/
 
Description ISQOLS virtual workshop for senior researchers 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Professional Practitioners
Results and Impact A talk about the meaning, measurement and distribution of 'bad jobs' across Europe.
Year(s) Of Engagement Activity 2024
 
Description IWPLMS meeting 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Professional Practitioners
Results and Impact Presentation about job quality trends.
Year(s) Of Engagement Activity 2023
 
Description Launch of Surrey University Centre for the Future of Work 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Undergraduate students
Results and Impact This was a talk delivered at the launch of Future of Work Centre at Surrey University. The topic was: The Importance of Job Quality.
Year(s) Of Engagement Activity 2022
 
Description New Statesman article 
Form Of Engagement Activity A magazine, newsletter or online publication
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Policymakers/politicians
Results and Impact I co-wrote the lead article for New Statesman, which considered the effects of the imposition of VAT on fees and the removal of relief on local business rates, and the possible next policy steps.
Year(s) Of Engagement Activity 2025
 
Description Presentation to CGHE seminar 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Professional Practitioners
Results and Impact A talk to the international seminars on higher education held by the Centre for Global Higher Education
Year(s) Of Engagement Activity 2023
 
Description Presentation to ISQOLS meeting 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Public/other audiences
Results and Impact Presentation about the importance of job quality for general wellbeing
Year(s) Of Engagement Activity 2023
 
Description Presentation to wellbeing experts and researchers 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Public/other audiences
Results and Impact A talk about the importance of job quality for general wellbeing
Year(s) Of Engagement Activity 2023
 
Description Risks to job quality 
Form Of Engagement Activity Participation in an activity, workshop or similar
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Industry/Business
Results and Impact Presentation to researchers, policy-makers and practitioners at the annual conference of Bruegel, a Brussels-based think-tank.
Year(s) Of Engagement Activity 2022