The Three Exit, Three Voice and Loyalty Framework: A Test with Survey Data on Local Services (2007)
Attributed to:
Public Services: Exit and Voice as Means of Enhancing Service Delivery Phase 2.
funded by
ESRC
Abstract
No abstract provided
Bibliographic Information
Digital Object Identifier: http://dx.doi.org/10.1111/j.1467-9248.2007.00688.x
Publication URI: http://dx.doi.org/10.1111/j.1467-9248.2007.00688.x
Type: Journal Article/Review
Parent Publication: Political Studies
Issue: 2