'Let me take care of you': how dining and surgery can improve care and illuminate each other's practices
Lead Research Organisation:
Imperial College London
Department Name: Surgery and Cancer
Abstract
This proposal explores 'care' as a central yet under-articulated aspect of human experience. It builds on previous work (led by Kneebone and Cotterrell) that generated a fruitful collaboration between academics, clinicians and the Fat Duck Team (a three Michelin starred restaurant). Through the medium of surgical simulation and observations of this high-end restaurant, similarities and differences around how patients and diners are cared for were revealed.
This follow-on proposal explores these findings further, by focusing on innovative ways on care and its centrality within human experience. The project widens the focus from providers of care to recipients of care by examining two key sites - hospitals and restaurants. It broadens the focus from the technical (and largely hidden) expertise of the operating theatre and the kitchen to sites where care is experienced directly - the clinic, the hospital ward and the restaurant table. The proposal uses simulation to explore how care in different settings is expressed through embodied interaction between professionals and publics, engaging with new audiences to explore fundamental principles of care across two different but strikingly similar sectors.
Six full-day public engagement events in selected UK venues (London (x2), Liverpool, Bristol, Edinburgh and Glasgow) will each engage between 50 and 250 people during an 8-hour day, reaching a total number of at least 300-1500 public participants (not including restaurant and clinical staff).
The use of simulation in this context is highly innovative and creative. Traditionally used as a means of training insiders (especially in the medical and surgical context), simulation is seldom used as a means of crossing disciplinary boundaries and establishing creative partnerships (between restaurant and hospital, as in this proposal) around an area of 'correspondence' (i.e. the overarching concept of care rather than the site or manner of its delivery). The primary focus of this proposal is to develop new and anticipated pathways to impact, bringing value to professionals in medicine and restaurants through immersive engagement with diverse publics to generate further insights and discussions and to extend the impact of the initial Research Networking Award
This follow-on proposal explores these findings further, by focusing on innovative ways on care and its centrality within human experience. The project widens the focus from providers of care to recipients of care by examining two key sites - hospitals and restaurants. It broadens the focus from the technical (and largely hidden) expertise of the operating theatre and the kitchen to sites where care is experienced directly - the clinic, the hospital ward and the restaurant table. The proposal uses simulation to explore how care in different settings is expressed through embodied interaction between professionals and publics, engaging with new audiences to explore fundamental principles of care across two different but strikingly similar sectors.
Six full-day public engagement events in selected UK venues (London (x2), Liverpool, Bristol, Edinburgh and Glasgow) will each engage between 50 and 250 people during an 8-hour day, reaching a total number of at least 300-1500 public participants (not including restaurant and clinical staff).
The use of simulation in this context is highly innovative and creative. Traditionally used as a means of training insiders (especially in the medical and surgical context), simulation is seldom used as a means of crossing disciplinary boundaries and establishing creative partnerships (between restaurant and hospital, as in this proposal) around an area of 'correspondence' (i.e. the overarching concept of care rather than the site or manner of its delivery). The primary focus of this proposal is to develop new and anticipated pathways to impact, bringing value to professionals in medicine and restaurants through immersive engagement with diverse publics to generate further insights and discussions and to extend the impact of the initial Research Networking Award
Planned Impact
This project will create innovative pathways to impact that follow from Kneebone & Cotterrell's existing AHRC-funded Research Networking Award. The original award provided an opportunity to explore novel and imaginative approaches to the world of healthcare, using innovative simulation to enable collaboration between clinicians and those in the creative and performing arts and the hospitality industry. This Follow on Funding award will develop unorthodox collaboration with non-academic communities (restaurants and healthcare), creating insights into the experience of care that we believe will be of societal value and use. The proposal is inherently cross-disciplinary and its novel collaboration will provide an exemplar of academic and non-academic communities (restaurant and clinicians) coming together around apparently disparate lines of enquiry to improve care. The Principal Investigator and Co-investigator are active researchers with extensive experience in cross-disciplinary collaboration and simulation techniques.
This project builds on an extensive body of work led by Kneebone, developing innovative applications of simulation. The Imperial College Centre for Engagement and Simulation Science (ICCESS, led by Kneebone), uses simulation to engage with patients, publics and professionals within healthcare, while the St Mary's Hospital Patient Experience Hub (also led by Kneebone) explores how patients across a wide range of ages and clinical conditions (from children and adolescents with asthma to frail and elderly people with cancer and heart disease) perceive and respond to the care they receive. Collaborators have included the Royal College of Music, Art Workers Guild, V&A Research Institute, University of the Arts London and the City & Guilds Art School). The work of Kneebone and his colleagues is widely recognised within the UK and internationally, and in 2016 ICCESS was awarded the Imperial College President's Medal for Excellence in Societal Engagement. This profile will provide a springboard for maximsing the impact of the current proposal. Existing networks and activities (including science and arts festivals, social media activity and extensive collaborations with academic and non-academic partners) provide rich opportunities to extend the impact of this proposal in the future.
The proposal will support the professional development of the Co-Investigator (a high-performing Early Career Researcher whose trajectory is already showing exceptional promise), maximising the impact of her work to date and allowing her to increase its traction within another academic institution.
By bringing together professionals (restaurant and clinical staff) and publics (patients and diners) in a spirit of open-minded and respectful dialogue, the proposal will create a blueprint for immersive simulation-based engagement which has the potential for wider applicability. Beneficiaries include the professionals and publics involved in the project's programme of engagement events and wider publics and audiences who observe and participate. On a wider horizon, the engagement principles developed in this project are widely applicable and could be used to compare and contrast a variety of sectors beyond the initial participants. We anticipate that the proposal will influence healthcare policy and restaurant practice at local and national levels.
This project builds on an extensive body of work led by Kneebone, developing innovative applications of simulation. The Imperial College Centre for Engagement and Simulation Science (ICCESS, led by Kneebone), uses simulation to engage with patients, publics and professionals within healthcare, while the St Mary's Hospital Patient Experience Hub (also led by Kneebone) explores how patients across a wide range of ages and clinical conditions (from children and adolescents with asthma to frail and elderly people with cancer and heart disease) perceive and respond to the care they receive. Collaborators have included the Royal College of Music, Art Workers Guild, V&A Research Institute, University of the Arts London and the City & Guilds Art School). The work of Kneebone and his colleagues is widely recognised within the UK and internationally, and in 2016 ICCESS was awarded the Imperial College President's Medal for Excellence in Societal Engagement. This profile will provide a springboard for maximsing the impact of the current proposal. Existing networks and activities (including science and arts festivals, social media activity and extensive collaborations with academic and non-academic partners) provide rich opportunities to extend the impact of this proposal in the future.
The proposal will support the professional development of the Co-Investigator (a high-performing Early Career Researcher whose trajectory is already showing exceptional promise), maximising the impact of her work to date and allowing her to increase its traction within another academic institution.
By bringing together professionals (restaurant and clinical staff) and publics (patients and diners) in a spirit of open-minded and respectful dialogue, the proposal will create a blueprint for immersive simulation-based engagement which has the potential for wider applicability. Beneficiaries include the professionals and publics involved in the project's programme of engagement events and wider publics and audiences who observe and participate. On a wider horizon, the engagement principles developed in this project are widely applicable and could be used to compare and contrast a variety of sectors beyond the initial participants. We anticipate that the proposal will influence healthcare policy and restaurant practice at local and national levels.
Publications
Kneebone R
(2017)
The individual and the system
in The Lancet
Korkiakangas T
(2021)
'Let me take care of you': what can healthcare learn from a high-end restaurant to improve the patient experience?
in Journal of Communication in Healthcare
Weldon SM
(2020)
How simulation techniques and approaches can be used to compare, contrast and improve care: an immersive simulation of a three-Michelin star restaurant and a day surgery unit.
in BMJ simulation & technology enhanced learning
| Title | 'Let Me Take Care of You' event film |
| Description | A short video of our 'Let Me Take Care of You' events across the country. |
| Type Of Art | Film/Video/Animation |
| Year Produced | 2018 |
| Impact | The video of our 'Let Me Take Care of You' events across the country was designed to increase impact of the project. Since the engagement events could be only accessible to those publics who participated, the video has enabled us to spread awareness of the project more widely - namely how we used simulation to bridge the gap between fine dining and healthcare to generate a wider discussion on what care should feel like. |
| URL | https://vimeo.com/282084536 |
| Description | 1. What were the most significant achievements from the award? Our observational research undertaken in surgical wards and waiting areas of the NHS hospitals, and in a restaurant known for their unique emphasis on diners' experience (Heston Blumenthal's The Fat Duck restaurant) has revealed parallels and transferable aspects of care. Using simulation as a method for engagement we could invite people to feel care in real time in these two apparently different, yet surprisingly similar, settings where 'care' happens. Bringing together professionals from different sectors, as well as the end users of these sectors, we could open up discussion about care in a way that is rarely possible. Key categories included the way in which information was imparted, the context in which encounters took place and the ability of professionals to convey concern and attentiveness. Techniques were identified for improving care in both domains. The engagement discussions enabled us to identify overarching themes in how care was experienced. These were collated into recommendations to improve patient experience in healthcare settings. Our participants reported that in relation to information transfer about their care, they wanted to remain 'informed, but not bombarded' with information; they wished to have interactions with clinicians that were like a 'conversation, not interrogation'; they drew attention to the fact that 'environment is part of communication' that could add or reduce their anxieties; and that overall they wanted to be 'met as a person' by attuned professionals. 2. To what extent were the award objectives met? The objectives of the award were fully met. A series of interactive engagement events took place as planned, providing data about the processes of clinical and restaurant care. The original impact objectives were exceeded, with the creation of a short project film showcasing the research and the engagement events. This enabled us to maximise the benefit of the research by raising awareness of our work beyond the events. 3. How might the findings be taken forward and by whom? This award has provided preliminary insights into the perceived value of looking across two apparently unrelated domains. We have established that healthcare and restaurant professionals can gain an understanding into one another's worlds through enactive simulation, and that participants from the general public can provide additional insights based on their experience. We will feed this into our wider engagement strategy at Imperial College London and aim to put forward applications for larger-scale project funding in the future. |
| Exploitation Route | We are hoping our findings will be used to design communication training for healthcare professionals to improve the experience of care for patients. This could include some transferrable learning aspects from care experienced in the fine dining industry. The project has demonstrated the use of simulation to foreground the lived experience of both patients and diners holds potential for enriching educational programmes for practitioners and provides support for its further development. |
| Sectors | Healthcare Leisure Activities including Sports Recreation and Tourism Other |
| URL | https://www.rcn.org.uk/news-and-events/events/let-me-take-care-of-you |
| Description | We have engaged the general public in compiling recommendations on improved 'care' in healthcare - as realised from our events where we used simulation to bridge the gap between fine dining and healthcare to generate a wider discussion on what care should feel like. We have submitted these recommendations for healthcare as part of our publication that is currently under review for BMJ Quality and Safety. Since then we have continued to develop the idea of care, in both restaurant and clinical settings. We have explored these idea in public forums (including Kneebone's Gresham Lecture, in conjunction with a leading chef). Our recent publication (10.1080/17538068.2021.1877602) presents a detailed account of this project and its background underpinnings. We aim to explore these findings in further detail in subsequent funding proposals. |
| First Year Of Impact | 2019 |
| Sector | Healthcare |
| Impact Types | Cultural Societal Policy & public services |
| Description | Public Engagement Events |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | International |
| Primary Audience | Public/other audiences |
| Results and Impact | Public engagement events were organised to experience a re-creation of care in the dining and healthcare sectors, then discuss these experiences. Whether as diners or patients, the general public seldom have opportunities to engage with other people about their experiences. Even less often do they have opportunities to engage in a 'detached' way that combines recollections of past encounters with personal experience in the present. A challenge is to separate a lived experience (e.g., eating an actual meal or experiencing care when a person is unwell) from thoughts and reflections upon the processes involved. Engagement through simulation offers a novel means of sharing experience through enactment. Four public engagement events, divided into 7 sessions, took place across the UK, aiming to gain a broad spread of geographical perspectives and immerse as many people as possible in the 'lived experience of care' through simulation. An open invitation was issued to these free events and advertised through social media and participating venues: Infirmary Medical Museum (Worcester), Glasgow Science Centre (Glasgow), Chelsea & Westminster Hospital (London), Royal College of Nursing (London). People reported new insigts into care and came up with recommendations for improvement that could be transferrable across restaurant and healthcare sectors. |
| Year(s) Of Engagement Activity | 2018 |
