Leapfrog: Transforming Public Service Consultation by Design
Lead Research Organisation:
Lancaster University
Department Name: Lancaster Inst for the Contemporary Arts
Abstract
This project will be a collaboration with community partners to co-design and evaluate new approaches to consultation. Consultation, the engagement of communities in public service decision making becoming an increasingly important part of local and regional life, with moves to help communities be more active and connected to their wider environment. This encouragement of ground up activity reflects a groundswell of new community, friends and special interests groups forming across the UK. It is also recognised by national government with legislation such as the Localism Bill (2011) laying out a sweeping agenda for empowering communities, e.g. giving residents the power to instigate local referendums on any local issue.
Public bodies have always been involved in consultation with their communities and there is a strong desire for this to increase in the future and to support communities in playing a larger, more active role in society. This need (and desire) for more consultation coincides in dramatic reductions of Council funding. In the last 3 months one of the public sector partner departments we work with has been reduced from 22 to 4 people. Clearly new consultation practices are needed to accommodate both the opportunity presented by the demand for more consultation and a quite different funding landscape. Leapfrog will help create and evaluate these new models, working initially with test beds in Lancashire and the Highlands and Islands of Scotland and then more broadly across the UK. Lancashire has closely packed overlapping communities that are hard to engage, e.g. with low rates of English literacy. The Highlands and Islands communities are very geographically dispersed and isolated and are strongly motivated to innovate by the hardships they face in terms of communications and access. Working across these two test-beds will stress test our new consultation approaches and help make them more robust when applied in other parts of the UK.
We will develop these new approaches through a process of co-design. This involves collaboration with communities and public sector partners where all parties play an active role in the creative process (Cruickshank et al 2013). Communities will engage in a co-design process that results in a range of new consultation tools that specifically meet their local needs. For us a tool is something that, with skill, can be used to make wonderful, diverse, creative things (just like a real physical tool). In this proposal we are developing tools to help all people create their own amazing consultation processes.
Our consultation tools will be used by communities directly, they will also be exchanged with other communities who will be encouraged to appropriate and adapt these tools to fit their own needs. Tools could be physical, digitally downloaded and printed or entirely digital in nature. We will use these tools to develop toolboxes containing a themed set of tools (e.g. consultation without writing, for groups with low levels of English literacy). We will produce at least 50 of each of the 5 toolboxes we produce. We will seed these toolboxes in at least 80 communities and public sector bodies across the UK.
Underpinning all our actions, from co-design to innovation in local consultation to widely distributed toolboxes will be a series of new evaluation frameworks. These will be used to understand the real value and impact of the new tools. With strong guidance from Gareth Williams, our applied ethicist, these evaluation frameworks will be designed to be unobtrusive but also to examine activities in terms that make sense and are seen as valuable to communities. Rather than evaluation being something that is 'done to' communities this will also be a collaborative, mutually beneficial shared process.
Cruickshank, Coupe and Hennessy, 'Co-Design: Fundamental Issues And Guidelines For Designers: Beyond the Castle Case Study', Swedish Design Research Journal no 2, 2013. page 4
Public bodies have always been involved in consultation with their communities and there is a strong desire for this to increase in the future and to support communities in playing a larger, more active role in society. This need (and desire) for more consultation coincides in dramatic reductions of Council funding. In the last 3 months one of the public sector partner departments we work with has been reduced from 22 to 4 people. Clearly new consultation practices are needed to accommodate both the opportunity presented by the demand for more consultation and a quite different funding landscape. Leapfrog will help create and evaluate these new models, working initially with test beds in Lancashire and the Highlands and Islands of Scotland and then more broadly across the UK. Lancashire has closely packed overlapping communities that are hard to engage, e.g. with low rates of English literacy. The Highlands and Islands communities are very geographically dispersed and isolated and are strongly motivated to innovate by the hardships they face in terms of communications and access. Working across these two test-beds will stress test our new consultation approaches and help make them more robust when applied in other parts of the UK.
We will develop these new approaches through a process of co-design. This involves collaboration with communities and public sector partners where all parties play an active role in the creative process (Cruickshank et al 2013). Communities will engage in a co-design process that results in a range of new consultation tools that specifically meet their local needs. For us a tool is something that, with skill, can be used to make wonderful, diverse, creative things (just like a real physical tool). In this proposal we are developing tools to help all people create their own amazing consultation processes.
Our consultation tools will be used by communities directly, they will also be exchanged with other communities who will be encouraged to appropriate and adapt these tools to fit their own needs. Tools could be physical, digitally downloaded and printed or entirely digital in nature. We will use these tools to develop toolboxes containing a themed set of tools (e.g. consultation without writing, for groups with low levels of English literacy). We will produce at least 50 of each of the 5 toolboxes we produce. We will seed these toolboxes in at least 80 communities and public sector bodies across the UK.
Underpinning all our actions, from co-design to innovation in local consultation to widely distributed toolboxes will be a series of new evaluation frameworks. These will be used to understand the real value and impact of the new tools. With strong guidance from Gareth Williams, our applied ethicist, these evaluation frameworks will be designed to be unobtrusive but also to examine activities in terms that make sense and are seen as valuable to communities. Rather than evaluation being something that is 'done to' communities this will also be a collaborative, mutually beneficial shared process.
Cruickshank, Coupe and Hennessy, 'Co-Design: Fundamental Issues And Guidelines For Designers: Beyond the Castle Case Study', Swedish Design Research Journal no 2, 2013. page 4
Planned Impact
In the Pathways to Impact document we identify 5 key types of impact and how the actions within the project will achieve these impacts. Here we expand on the definition and explanation of these impacts.
i1) To transform our public sector partners` ability to co-design, consult and engage with communities. This will be manifest in new tools, approaches and practices but will be driven by a change in culture of how these institutions think about engagement: Public services need to do more and more effective consultation with diminishing resources. We will help our partners to transform their consultation and engagement practices. We will do this through the collaborative creation of new tools with a focus on hard to reach groups such as teenagers and the socially disengaged. The use of these tools will be complimented by helping partners develop the skills to use the tools in their own, creative ways. These skills and successful new consultation activities will start to build a culture of innovation and peer-to-peer exchange within the council and other public sector partners.
i2) To have a material economic benefit for public sector participants by making consultation more effective and reducing the need to employ external consultants: Public services often use external consultants to undertake activity with communities. Inevitably these consultants are costly and somewhat dislocated from the communities they are working with. The aim of the tools and toolboxes designed as part of Leapfrog is to give public sector workers a greater capacity to do more and better consultation themselves and that communities can be much more self sufficient in undertaking their own consultation (see i3). An important result of these new tools is that our public sector partners will have to employ external consultants less often, offering a significant cost saving. On reviewing our plans for Leapfrog, our public sector partners predict that this will result in a saving of over £500,000 over the duration of the project.
i3) To transform the ability of local community partners to organise, form effective groups, to productively 'self consult' and engage more actively and productively with the issues most relevant to them': Our tools will help local communities have a more effective voice. This will help community groups at all stages of maturity. For emerging groups it could be to help a loose collection of people to form into a coherent group with the tools and experience to back up their aspirations with evidence of the strength of feeling in the community (self consultation). For more developed community groups our tools could provide the key to unlocking lottery and heritage funding. Successful applications to these funding sources depends on evidence of a real groundswell of community feeling. Our tools will give community groups the ability to understand and evidence their communities` feelings more effectively and reliably.
i4) Provide a strong impetus for the improvement of consultation, engagement practices and approaches nationally (and internationally): We will enable this through the creation of numerous tools (digital, physical and hybrid) and 5 distinct toolboxes. These will be promoted and freely distributed across the UK to community groups, local authorities and other public services, with active seeding of tools in over 80 groups and an open platform for the free distribution of tools.
i5) To help any group or institution that undertakes consultation activities to understand, evaluate and improve their engagement activities: Good evaluation of engagement and consultation in the private sector is both critically important and rare. The innovative, unobtrusive, creative evaluation frameworks we develop and share will enable any public consultation process to be evaluated more effectively.
i1) To transform our public sector partners` ability to co-design, consult and engage with communities. This will be manifest in new tools, approaches and practices but will be driven by a change in culture of how these institutions think about engagement: Public services need to do more and more effective consultation with diminishing resources. We will help our partners to transform their consultation and engagement practices. We will do this through the collaborative creation of new tools with a focus on hard to reach groups such as teenagers and the socially disengaged. The use of these tools will be complimented by helping partners develop the skills to use the tools in their own, creative ways. These skills and successful new consultation activities will start to build a culture of innovation and peer-to-peer exchange within the council and other public sector partners.
i2) To have a material economic benefit for public sector participants by making consultation more effective and reducing the need to employ external consultants: Public services often use external consultants to undertake activity with communities. Inevitably these consultants are costly and somewhat dislocated from the communities they are working with. The aim of the tools and toolboxes designed as part of Leapfrog is to give public sector workers a greater capacity to do more and better consultation themselves and that communities can be much more self sufficient in undertaking their own consultation (see i3). An important result of these new tools is that our public sector partners will have to employ external consultants less often, offering a significant cost saving. On reviewing our plans for Leapfrog, our public sector partners predict that this will result in a saving of over £500,000 over the duration of the project.
i3) To transform the ability of local community partners to organise, form effective groups, to productively 'self consult' and engage more actively and productively with the issues most relevant to them': Our tools will help local communities have a more effective voice. This will help community groups at all stages of maturity. For emerging groups it could be to help a loose collection of people to form into a coherent group with the tools and experience to back up their aspirations with evidence of the strength of feeling in the community (self consultation). For more developed community groups our tools could provide the key to unlocking lottery and heritage funding. Successful applications to these funding sources depends on evidence of a real groundswell of community feeling. Our tools will give community groups the ability to understand and evidence their communities` feelings more effectively and reliably.
i4) Provide a strong impetus for the improvement of consultation, engagement practices and approaches nationally (and internationally): We will enable this through the creation of numerous tools (digital, physical and hybrid) and 5 distinct toolboxes. These will be promoted and freely distributed across the UK to community groups, local authorities and other public services, with active seeding of tools in over 80 groups and an open platform for the free distribution of tools.
i5) To help any group or institution that undertakes consultation activities to understand, evaluate and improve their engagement activities: Good evaluation of engagement and consultation in the private sector is both critically important and rare. The innovative, unobtrusive, creative evaluation frameworks we develop and share will enable any public consultation process to be evaluated more effectively.
Organisations
- Lancaster University (Lead Research Organisation)
- Bridgewater Community Healthcare NHS Trust (Collaboration)
- Blackpool Teaching Hospitals NHS Foundation Trust (Collaboration)
- Victoria and Albert Museum (Collaboration)
- Lancaster City Council (Collaboration)
- NHS GRAMPIAN (Collaboration)
- Golder Associates (Collaboration)
- Police Scotland (Collaboration)
- Institute for Research and Innovation in Social Services (Collaboration)
- Lancashire Care NHS Foundation Trust (Collaboration)
- UNIVERSITY OF WESTMINSTER (Collaboration)
- Child Action Northwest (Collaboration)
- Moray Art Center Findhorn (Collaboration)
- Colintraive and Glendaruel Development Trust (Collaboration)
- Government of Scotland (Collaboration)
- Healthwatch (Collaboration)
- Third Sector Interface Moray (Collaboration)
- LANCASHIRE COUNTY COUNCIL (Collaboration)
- DERBYSHIRE COUNTY COUNCIL (Collaboration)
- The Gloucestershire Care Services National Health Service Trust (Collaboration)
- MARIE CURIE (Collaboration)
- BLACKBURN WITH DARWEN COUNCIL (Collaboration)
- Moray council (Collaboration)
- Moray Wellbeing Hub (Collaboration)
- Eden Court - CREATIVE (Collaboration)
- Findhorn Bay Arts (Collaboration)
- Newbold Trust (Collaboration)
- Mull & Iona Community Trust (Collaboration)
- Health & Social Care Moray (Collaboration)
- St Helens Council (Collaboration)
- Capital D (Collaboration)
- Scottish Government (Project Partner)
- LESS (Lancaster District) CIC (Project Partner)
- Lancashire County Council (Project Partner)
- Eden Court Theatre (Project Partner)
- City of Eindhoven (Project Partner)
- Lancaster District CVS (Project Partner)
- Unique Kidz and Co (Project Partner)
- Glasgow Centre for Population Health (Project Partner)
- Highlands and Islands Enterprise (Project Partner)
- Ionad Hiort (The Kilda Centre) (Project Partner)
- Moray Community Health & Social Care (Project Partner)
- They Eat Culture (Project Partner)
- Friends of the Storey Gardens (Project Partner)
- Biomatrix Water (Project Partner)
- Blackburn with Darwen Borough Council (Project Partner)
- Moray Economic Partnership (MEP) (Project Partner)
Publications
Cruickshank, L
(2015)
Leapfrog and Other Actions Moving Between Design Theory and Practice
Manohar, A
(2015)
Evaluation Credence (GSA SP1)
Cruickshank, L
(2015)
Closing in on Open Design
in The Design Journal Vol 17 -Issue 3
Manohar A
(2015)
Co-Designing Creative Evaluation Approaches (GSA SP2)
Sims, T
(2015)
Report: Tools for Non-Written Consultation (LU SP1)
Manohar A
(2015)
Owls of Creative Evaluation
Manohar A
(2016)
Gathering Stories through Evaluation Tools (GSA SP2)
Cruickshank, L
(2016)
Understanding high-impact research through mode 1 and mode 2 research approaches
in InImpact: The Journal of Innovation Impact
Cruickshank, L
(2016)
Understanding high-impact research through mode 1 and mode 2 research approaches
in The Journal of Innovation Impact (2016) (V: 6, #: 2, Pg: 165)
Manohar A
(2016)
Co-Designing Creative Evaluation Approaches
Cruickshank, L
(2016)
Open design and innovation: facilitating creativity in everyone
Morris L
(2016)
The Inspirer Newspaper (LU MP1)
Manohar A
(2016)
Engaging with Young Families - (GSA SP3)
Smith P C
(2017)
Peer to Peer Engagement interim report
Smith P C
(2017)
Peer to Peer Engagement final report
L Wareing
(2017)
The Derbyshire Matrix Short Project Full Report
Calvo M
(2017)
Design for social sustainability. A reflection on the role of the physical realm in facilitating community co-design.
in The Design Journal
McAra M
(2017)
Be Included final report
Cruickshank, L
(2017)
Beyond Human Centred Design: supporting a new materiality in the Internet of Things, or how to design when a toaster is one of your users.
in The Design Journal
Johnson M P
(2017)
Ripple final report
Broadley C B
(2017)
Leapfrog Summer School 2017 report
Calvo M
(2017)
Reflective Drawing as a Tool for Reflection in Design Research
in International Journal of Art & Design Education
Calvo M
(2017)
Tools for renewal final report
Coupe G
(2017)
Providing Fast Flowing Calm Waters. The role of the Design Manager in mid-large scale Public Sector Co-Design Projects
in The Design Journal
L Wareing
(2017)
Neighbourhood Centres Major Project Report
Smith P C
(2017)
Stories of Impact final report
Cruickshank L
(2017)
Designing, Adapting and Selecting Tools for Creative Engagement: A Generative Framework
in Swedish Design Research Journal
Manohar A
(2017)
Interim Report
Smith P C
(2017)
Tackling Loneliness and Isolation final report
Cooper R
(2018)
ImaginationLancaster: Open-Ended, Anti-Disciplinary, Diverse
in She Ji - The Journal of Design, Economics and Innovation
Johnson, M
(2018)
Evaluation Report
Broadley C
(2018)
Co-design at a Distance: Context, Participation, and Ownership in Geographically Distributed Design Processes
in The Design Journal
Stubbs D
(2018)
http://leapfrog.tools/project/rigorous-stories/
Galabo R
(2019)
Redesigning Tools for Knowledge Exchange. An Improvement Framework
in The Design Journal
| Title | (LU SP2) Make It Stick |
| Description | Make It Stick is a PowerPoint template offering an easy way of creating, adapting, and re-mixing the user's own graphics for the Visual Voice tool entirely matched to their needs. This template uses the same blank printable bespoke die-cut sticker sheet designed for the Visual Voice tool (http://leapfrog.tools/tool/visual-voice/). People can receive the blank sticker sheets on request from Leapfrog. Using the Make It Stick PowerPoint template, and the help of the guidelines provided, people can then create their own artwork to print directly onto the blank sticker sheets. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2015 |
| Impact | This tool and project were designed, as an initial exploration into the kind of structures people might need in order to adapt and share their own tools to engage creatively with the communities with whom they work. Six-month evaluation interviews have just been completed with a number of the people who participated in the workshop. The data from these interviews await comprehensive analysis. However, some early indications would suggest that there is greater impact on creative engagement for individual engagement practitioners who have some technical proficiency with MS PowerPoint. For instance, one individual has reported regular use of the tool which has enabled participants to respond actively and with equal depth in focus groups for public health research, allowing participants to become more autonomous in the group while the facilitator takes a less directive role. Another individual in a different engagement team is gradually building a library of customised templates for different consultations for other members of her team to quickly grab and go at a later date. For those with less technical proficiency, while they can see the potential benefit of it, they may not have yet used the tool. This is because the opportunity has not yet arisen. For another individual, there appears to be a tendency towards using the physical components of the tool in a mode adapted from the original intended use of the tool, in combination with other techniques to get a greater depth of information quickly from a group of young people than normal. A number of partners have reported that they either have received a greater depth of information during consultation than before or that they can see that the tool has the potential for this. For the Leapfrog team, people's experience of using the tool is offering insight into where people experience technological and time barriers in order to meet the following combination of challenges: 1. conceptualising the nature of the engagement (ie what information do they want to find out from people); 2. initiating and completing the design of a tool, and; 3. technical production. Given this challenge, all partners have pointed to the need for more stories and examples of the tool being used within the Leapfrog community of engagement practitioners to give confidence, inspiration as well as more completed ready-made templates for those who have less time or inclination to make and adapt their own tools. |
| URL | http://leapfrog.tools/tool/make-it-stick/ |
| Title | Any Idea Cards |
| Description | Any Idea cards are a pack of cards to motivate library staff to think of and share their creative ideas with the rest of the team, their managers and Julie Bell, Head of Libraries at Lancashire County Council. There are nine different prompts on the cards, which are: I'd like to celebrate a creative idea we recently tried out I had a creative conversation in the corridor to share I had an idea whilst out and about that I'd like to share I tried something out and it didn't work at all Could the library make money by Today a customer told me To save time, I found a better way of I've had a brilliant idea that I'd like to share I just wanted to tell you. Each prompt card has the address of Julie Bell on the back in the style of a postcard to encourage staff to send their ideas to Julie. There is also introduction card at the top of the pack which includes a message from Julie and instructions for how to use the cards on the back. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The packs of cards have been distributed to library managers throughout Lancashire. We will be following up on any impact in the future. To date Leapfrog were told about the first Any Idea card which was posted to Julie Bell by the manager of Knott End Library. She used the 'Just to let you know, today a customer told me ' card because library staff can take a lot for granted and she wanted to prove we make a difference to people's lives by sharing the comment with the Head of Service. Julie really enjoyed receiving the card and included the story on her weekly briefing to staff. Julie reports to the county councillors to show that libraries are needed. Provide the evidence that a small library can make a big difference to people's lives. |
| URL | http://leapfrog.tools/tool/any-idea-cards/ |
| Title | BADGE (LU MP1) |
| Description | These identity BADGES carry messages written in an acrostic poem style by the Leapfrog group of young designers to help support workers think about why badges make young people feel uncomfortable. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2016 |
| Impact | We have included this tool in a our own project newspaper called 'The Inspirer', which will be printed and delivered later this month for dissemination. |
| URL | http://leapfrog.tools/tool/badge/ |
| Title | Blog Blocks and Blog Builder |
| Description | The Blog Blocks and Blog Builder tools were designed for service providers to gather more personal reflections of service users experiences, rather than responses to set questions. The idea was that by supporting service users to write a short blog it would help to uncover peopleís lived experiences about services and personal progress. Blog Blocks and Blog Builder were co-designed by The Glasgow School of Art and health care professionals who work with adults with learning difficulties across the Highlands of Scotland. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The collaboration that took place in this project brought together and formed a new network of partners from across the Scottish Highlands, with the co-design process and resultant tools making a positive impact on the participants' working practice in response to the new Be Included policy in place. |
| URL | http://leapfrog.tools/tool/blog-blocks-tool/ |
| Title | Blog Builder Tool |
| Description | The Blog Builder is an evaluation tool that gathers personal reflections from health and wellbeing service users, rather than responses to set questions. The tool is designed to uncover people's lived experiences about services in the form of a structure to follow when creating a blog, it helps makes the process easy and fun. The tool consists of the Blog Blocks and Blog Builder tools that together help adults with learning difficulties to reflect upon and write about a service they receive in the form of a blog. Blog Blocks is an interactive evaluation tool co-designed by the Glasgow School of Art and health care professionals who work with adults with learning difficulties across the Highlands of Scotland. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | No known impacts to date. |
| URL | http://leapfrog.tools/tool/blog-blocks-tool/ |
| Title | Building Success |
| Description | The Building Success tool was designed to create a process for teams to discuss and make plans for the best use of space and resources in a building they work together. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The tool was shared in an event with over 20 librarians and professionals from other services within Lancashire County Council in January 2017. Many of the group took away the tool to be piloted to feed into the next part of this project, the dissemination of toolboxes containing the tools to libraries and neighbourhood centres throughout Lancashire and across the country. We know that the tool has been piloted successfully in both Morecambe and Lancaster libraries. A librarian at Lancaster Library said it was easy to use and was particularly useful for new members of the team, visitors and volunteers. The area manager for the library was impressed with the use of the tool and took the tool to show to other library teams in the area. |
| URL | http://leapfrog.tools/tool/building-our-neighbourhood-centre-together/ |
| Title | Bunch of Impact |
| Description | The Bunch of Impact tool presents the small but valuable stories of impact as brightly coloured flowers. The aim of this tool is to provide a creative and visual alternative to compliment how impact in the voluntary sector is traditionally disseminated, and be used to supplement the typical report-base format. Bunch of Impact was co-designed by The Glasgow School of Art and volunteer coordinators from across the Moray region of Scotland. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The collaboration that took place in this project brought together and formed a new network of partners from across the Scottish Highlands, with the co-design process and resultant tools making a positive impact on the participants' working practice in their respective organisations. |
| URL | http://leapfrog.tools/tool/bunch-of-impact/ |
| Title | Common Cards |
| Description | Common Cards a set of customisable playing cards co-designed and tested with social enterprises working to tackle isolation and loneliness. This tool helps practitioners reach out and connect with their service users so to build good relationships. The aim of the tool is help people, newly brought together, to get to know each other through having a conversation to find out what they have in common. Common Cards was co-designed by The Glasgow School of Art and Moray Health and Social Care Initiative. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The collaboration that took in this project brought together and formed a new network of partners from across the Scottish region of Moray, with the co-design process and resultant tools making a positive impact on the participants' working practice in their respective organisations. |
| URL | http://leapfrog.tools/tool/common-cards/ |
| Title | Comms Stretcher & Comms Focus |
| Description | Comms Stretcher and Comms Focus encourages teams to think creatively about communication for different communities. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The tool was shared in an event with over 20 librarians and professionals from other services within Lancashire County Council in January 2017. Many of the group took away the tool to be piloted to feed into the next part of this project, the dissemination of toolboxes containing the tools to libraries and neighbourhood centres throughout Lancashire and across the country. We know that the tool has been used successfully by a team of librarians in Poulton, none of which attended the tool sharing event but were given the tool by one of the co-designers who did. They used the tool for daily challenges in the team, such as positive publicity for the library. One of the ideas they came up with was to go for a Guinness World Record for the most amount of books lent out by a library in one day. They are going to recommend this idea to a senior manager. More recently, a library frontline manager told Leapfrog in an evaluation interview that the Leapfrog Comms Stretcher chart and Comms Focus paper work was completed by a library manager with positive feedback from her and other members of staff. She decided to try it out as she'd tasked her with planning and running an event for Get Online Week. As a result of using the tool the staff member is more confident now and able to coach other members of staff to use the tool. A fontline library manager told Leapfrog that she decided to try the tools with a project that I had tasked a staff member with which was to plan and run an IT session based around Get Online Week. The staff member had just gone from working 8 hours per week (so did not really get involved with many initiatives) to 37 hours per week so I thought it was her chance to be creative, imaginative and build her confidence. She added suggestions to the chart and then completed the "Comms Focus". This made the team member think differently and she came up with three other methods of communication. As a result we had fully booked and even a waiting list for her 1 to 1 Introduction to the internet sessions. Word of mouth has spread and we are frequently asked for repeat sessions by our customers. The staff members confidence has grown and she now thinks "Outside the box" whenever she is tasked with a project. The whole team are now inspired and have even been completing Julie Bell's "Any Idea Cards" Leapfrog tool. Wigan Council have also adapted the Comms Stretcher tool for consultation with community groups. They found the tool to be very effective in engaging people about what's important to them and how they can support them further through various services. |
| URL | http://leapfrog.tools/tool/comms-stretcher/ |
| Title | Engagement Map Key |
| Description | Bring your team together to discuss how engagement information is translated, reported and actioned. Through Rigorous Stories workshops, we found that bringing together people to discuss how they translate evidence from engagement and report it to different levels of the organisation helped the people involved understand the importance of their work and how it influences decisions. It also drew attention to the importance of making sure the people who originally engaged are kept informed about the effect their ideas and feedback have on services. This tool consists of a key to prompt teams consisting of members of staff from different levels in the organisation to come together to discuss and draw out their process for translating using the symbols suggested, and to develop their own symbols to use and share with others. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | Impact not known as yet. |
| URL | http://leapfrog.tools/tool/engagement-map-key/ |
| Title | Evaluation Dashboard |
| Description | The Evaluation Dashboard tool was designed to be a quick and visual way to evaluate different aspects of a service. The tool allows service providers to co-define themes with a service user and then asks the user to think about they felt about each particular theme. The tool has four themes that can be edited to suit a service user's requirements. Evaluation Dashboard was co-designed by The Glasgow School of Art and health care professionals who work with adults with learning difficulties across the Highlands of Scotland. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The collaboration that took place in this project brought together and formed a new network of partners from across the Scottish Highlands, with the co-design process and resultant tools making a positive impact on the participants' working practice in response to the new Be Included policy in place. |
| URL | http://leapfrog.tools/tool/evaluation-dashboard/ |
| Title | Evaluation Dashboard evaluation tool |
| Description | Evaluation Dashboard is a quick and visual way to evaluate different aspects of a service. This tool allows you to co-define themes by which you will evaluate your service and then asks the user to think about they felt about each particular theme. These themes can be edited in PowerPoint to suit any particular needs or context. Evaluation Dashboard is an interactive evaluation tool co-designed by the Glasgow School of Art and health care professionals who work with adults with learning difficulties across the Highlands of Scotland. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | No known impacts to date |
| URL | http://leapfrog.tools/tool/evaluation-dashboard/ |
| Title | Evaluation Game Tool (GSA SP2) |
| Description | The Evaluation game is specifically co-designed to gather stories (qualitative data) through creative evaluation.The tool was an outcome from one of our short projects working with public sector and third sector organisations within Highlands and Islands, namely, TSI - Moray, Moray Art Center- Findhorn and Eden Court Collections - Innverness. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2015 |
| Impact | The Evaluation Game has been largely well received by organisations based in Lancaster and Highlands and Islands. Some of the notable organisations currently using the Game tool to collect and evaluate qualitative data to Evaluation Support Scotland - Edinburgh, NHS - Moray, TSI - Moray, Moray Art Centre- Findhorn, Eden Court Collections - Innverness and Blackburn with Darwen Borough Council -Blackburn . We have had successful tool delivery sessions in were people have sown interests in adapting the game tool for different contexts within their organisations. Impact update: Evaluation of the game with engagement practitioners who used it, in interviews told of the game giving depth to the engagement, as it was very interactive and participatory. People were able to discuss their thoughts and stories freely. They felt it stimulated more discussion than useful and that far more people joined the conversation and that it make participants think about things differently. They planned to adapt the game themselves in future by adding a few other elements. |
| URL | http://leapfrog.tools/blog/evaluation-game-tool-delivery/ |
| Title | Evaluation Meter |
| Description | The Evaluation Meter tool is a really quick, simple, and visual way to gauge just how someone rates the service they have used, and to use as the start of a conversation. It was designed to help service providers to capture a really quick snap shot of how a service user rates a service. Evaluation Meter was co-designed by The Glasgow School of Art and health care professionals who work with adults with learning difficulties across the Highlands of Scotland. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The collaboration that took place in this project brought together and formed a new network of partners from across the Scottish Highlands, with the co-design process and resultant tools making a positive impact on the participants' working practice in response to the new Be Included policy in place. |
| URL | http://leapfrog.tools/tool/evaluation-metre/ |
| Title | Evaluation Meter tool |
| Description | Evaluation meter is quick and visual way to gauge just how someone rates the service they have used and start that conversation. Evaluation Meter is an interactive evaluation tool co-designed by the Glasgow School of Art and health care professionals who work with adults with learning difficulties across the Highlands of Scotland. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | No known impacts to date |
| URL | http://leapfrog.tools/tool/evaluation-metre/ |
| Title | Evaluation Top Tips (GSA SP1) |
| Description | Evaluation Top tips is a postcard from one of our short project "Evaluation Credence". As part of the project we conducted a series of interviews with partners in and around the Highlands and Islands who were involved in organisation and implementation for events, (Digital Media Manager, Children's Service Manager and Coordinator for Inverness Police Scotland Youth Volunteers). |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2015 |
| Impact | The postcard highlights the key points and has been handy to use as it points out the important insights around evaluation. We have distributed the cards to our partners and we use it in our tools delivery session as a way to kick start a discussion on evaluation. |
| URL | http://leapfrog.tools/blog/evaluation-top-tips/ |
| Title | Evaluation Tracker |
| Description | The Evaluation Tracker tool helps to record all of a service provider's evaluation in one place and shows change over time. The Evaluation Track tool can be used by service providers to keep and record a user's response to the evaluation tools in the Leapfrog Have Your Say evaluation kit. The tool uses customisable themes to order to record what is important about a service and how a user's experience has changed over time. Evaluation Tracker was co-designed by The Glasgow School of Art and health care professionals who work with adults with learning difficulties across the Highlands of Scotland. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The collaboration that took place in this project brought together and formed a new network of partners from across the Scottish Highlands, with the co-design process and resultant tools making a positive impact on the participants' working practice in response to the new Be Included policy in place. |
| URL | http://leapfrog.tools/tool/evaluation-tracker/ |
| Title | Evaluation Tracker tool |
| Description | The Evaluation Track tool can be used by service providers to keep and record a user's response to the evaluation tools in the Leapfrog evaluation kit. The tool uses customizable themes to order and record what is important about a service and how a user's experience has changed over time. Evaluation Tracker is an interactive evaluation tool co-designed by the Glasgow School of Art and health care professionals who work with adults with learning difficulties across the Highlands of Scotland. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | No known impact to date |
| URL | http://leapfrog.tools/tool/evaluation-tracker/ |
| Title | Evaluation leaflet |
| Description | Evaluation leaflet is a customisable engagement tool consisting of a small folding leaflet, which seeks to gather information based on the thoughts and reflections of participants. Made of paper as a triptych, the leaflet contains three questions in two of the three sheets: '1) Did the co-design process help you think differently? If so, why? 2) Were there any surprise outcomes? And 3) Please, name participants you collaborate with, new contacts you made through this process, and name contacts you wish to work with in the future. Please, explain the type of relationships'. The front part can be detached from the others and given to participants as a reminder of the event, but also as a gesture of our mutual commitment. Developed as part of GSA Major Project 1. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2016 |
| Impact | Evaluation leaflet is a tool that has been used within the Leapfrog team as a way to gather insights from our participants in the diverse events: co-design workshops, tool delivery events and in the Summer School. The tool encourages participants to reflect about the experience with us and to report their feelings. |
| URL | http://leapfrog.tools/blog/reflecting-on-an-ongoing-evaluation-tool/ |
| Title | Event Canvas |
| Description | The Event Canvas tool encourages a group to reflect and record salient insights from events as they happen, acting as an archive so that valuable knowledge is not lost or forgotten and can be used by others when planning future events. This tool was co-designed with members of community organisations on the Isles of Mull and Iona, and the Kyles of Bute. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The collaboration that took place in this project brought together and formed a new network of partners. The development of this co-designed tool, and the toolbox which this tool belongs to, positively impacted on participants' working practice. This impact has now extended more broadly to the working practices of the wide range of professionals and practitioners, from across the UK, who came into contact with the tool during and after the tool dissemination events. This has included professionals and groups from the NHS, youth clubs, community trusts, community development officers, museums, aquariums, and third sector and voluntary enterprises. |
| URL | http://leapfrog.tools/tool/event-canvas/ |
| Title | Event Jigsaw engagement tool |
| Description | The Event Jigsaw tool is used to reach out for people, skills and ideas to make events happen. This tool helps to find out community members' assets and talents and maps these out to see what and how they can contribute in the planning of an event, making this process more engaging and inclusive. This tool was co-designed with members of community organisations on the Isles of Mull and Iona, and the Kyles of Bute. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The collaboration that took place in this project brought together and formed a new network of partners. The development of this co-designed tool, and the toolbox which this tool belongs to, positively impacted on participants' working practice. This impact has now extended more broadly to the working practices of the wide range of professionals and practitioners, from across the UK, who came into contact with the tool during and after the tool dissemination events. This has included professionals and groups from the NHS, youth clubs, community trusts, community development officers, museums, aquariums, and third sector and voluntary enterprises. |
| URL | http://leapfrog.tools/tool/event-jigsaw/ |
| Title | Everybody (LU MP1) |
| Description | Everybody was developed for engagement with young people. Young people are given an envelope that asks for a name and an icon that they would like to be represented by. They are then given a pro-forma with a question or topic printed on, to which they can respond by choosing a character that they think best fits with that topic. They can then write or draw what they think about, what they need and what they think should be done in relation to that topic. The pro-forma is then placed in the envelope and kept anonymous to encourage young people to share what they really think. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2015 |
| Impact | A customised version of the Everybody tool has been used by service deliverers at Lancaster City Council at a consultation over a proposed BMX track which helped them obtain some interesting responses from the young people who took part, who really loved the sticker and creating an alias element of the tool. The council reported that they didn't have to work as hard as you would to attract and engage the young people to take part if they had used a traditional questionnaire. |
| URL | http://www.leapfrog.tools/everybody |
| Title | Feedback Cycle Request |
| Description | Get feedback from your engagement outcomes from people working at different levels of your organisation. In our co-design work we found that often information flows in only one direction, away from engagement activities (and practitioners) and into other parts of organisations. This tool offers a direct way to change this by giving you a way to personally invite a colleague, manager or decision maker to feed back on stories drawn from engagement activities. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | Major Project Project partner for Rigorous Stories Jemma Wright, Specialist Speech and Language Therapist at Bridgewater Community Healthcare NHS Foundation Trust during an evaluation interview confirmed that her department have embraced the use of the Leapfrog tools they co-designed, using the tools to feedback to parent consultation groups to show that they have made changes from the feedback they received, whereas previously this was a gap in their engagement cycle. In the example she gave, they had made changes to their web site following feedback. The Organisation Effectiveness Team at Mersey Care for the Mental Health NHS Trust also report using the Engagement Cycle tool often for good effect for their for staff engagement and leadership development. |
| URL | http://leapfrog.tools/tool/feedback-cycle-request/ |
| Title | Flip |
| Description | A tool to communicate the variety and contrast of the service offering in Libraries and Neighbourhood Centres |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The tool was shared in an event with over 20 librarians and professionals from other services within Lancashire County Council in January 2017. Many of the group took away the tool to be piloted to feed into the next part of this project, the dissemination of toolboxes containing the tools to libraries and neighbourhood centres throughout Lancashire and across the country. |
| URL | http://leapfrog.tools/tool/flip/ |
| Title | Flow Customer Cards and Map |
| Description | Flow is a fun tool for teams to use internally to match up their customer's needs with the services they offer. It places the focus on the needs of a user and then the services they need. There are two Flow Tools, Flow Character Cards and Flow Customer Map. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The tool was shared in an event with over 20 librarians and professionals from other services within Lancashire County Council in January 2017. Many of the group took away the tool to be piloted to feed into the next part of this project, the dissemination of toolboxes containing the tools to libraries and neighbourhood centres throughout Lancashire and across the country. We now know that the tool has been successfully in Lancaster and Fleetwood Libraries. In Lancaster, the tool helped the team, including new members, visitors and volunteers understand the big picture in terms of library customers and their needs. In Fleetwood, the tool helped the team solve a problem they had related to short staffing and they have since recruited a volunteer to help run one of their activities. In Colne library, the tool has made staff think outside the box and to examine differing ways of offering further support to the people we deliver services to and further promote the library facilities to the community. They have also used the flow map to discuss and solve problems that have arisen with differing custom needs for example we have one lady using the library who is in a care home and sufferers from dementia. She gets very confused and doesn't cope well with unfamiliar staff who don't know the support we give her. The library team discussed how we could solve the problems that arise to improve the customer experience. |
| URL | http://leapfrog.tools/tool/flow/ |
| Title | In Sight Matrix |
| Description | The In Sight Matrix is one of the tool outcomes from the Derbyshire Matrix project. It appears on the inside of a folder, which a frontline worker will give to anyone raising an adult safeguarding concern. The folder is a discreet place to keep together documents regarding the safeguarding process and the In Sight Matrix provides guidance on the person-centred communication that will happen between from that point onwards between a named representative and the person who raised the concern. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | Derbyshire Safeguarding Adults Board has printed 2000 copies of the In Sight Matrix to pilot with front line workers from multiple agencies. The tool was launched in February 2017 to 150 people. |
| URL | http://leapfrog.tools/blog/in-sight-matrix-the-design/ |
| Title | Interactive Journey (LU SP1) |
| Description | The Interactive Journey tool was developed as an outcome of Lancaster Universities first short research project (LU SP1). This tool is designed to help people enjoy exploring a space, using all their senses to pay attention to particular things there, and respond to them creatively. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2015 |
| Impact | The Participation Champion for children and young families for Lancashire County Council whose responsibilities include strategy and policy development, change management, facilitation, commissioning and managing teams encouraged other staff to use the Interactive Journey tool in a consultation with young carers to develop and commission services. The ease of use of the tool enabled the senior manager to develop a consultation methodology and send it to a colleague in the Young Carer's Service who was able to follow the plan and conduct a creative engagement successfully using the tool. |
| URL | http://leapfrog.tools/tool/interactive-journey/ |
| Title | LENS and FOCUS Prompt Postcards (Part of the In Sight Tool) |
| Description | A double sided postcard with prompts for professionals working in adult safeguarding. The prompts are: LENS: a guide for frontline staff to help them in their interactions with the people who draw a safeguarding issue to the attention of the local authority in the first instance. The aim of LENS is to support staff who may only very infrequently have a safeguarding-relevant interaction with the people they work with. FOCUS: the tool supports frontline staff in their professional handling of an initial safeguarding issue. It is a reminder of the steps that need to be enacted within their institutions to make sure concerns and handled in the proper, timely manner. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | Derbyshire Safeguarding Adults Board has printed 2000 copies of the In Sight Matrix to pilot with front line workers from multiple agencies. The tool was launched in February 2017 to 150 people. |
| URL | http://leapfrog.tools/blog/lens-and-focus-prompt-postcards-part-of-the-in-sight-tool/ |
| Title | Leapfrog Summer School 2016: Action Research, Engagement, & Co-design - Event Film |
| Description | This film provides an overview of the first Leapfrog Summer Schoo. Sharing co-design methods and tools for engagement, in July 2016 the Summer School aimed to develop Early Career Researchers' (ECRs) capabilities in carrying out Action Research with communities and to stimulate discussion and debate around the academic and societal impact of these approaches. Taking place at the Institute of Design Innovation at The Glasgow School of Art in Forres, Moray, 20 delegates from fields of design, architecture, health and social care, and community development took part in a series of paper presentations, discussions, and creative workshops to enrich their understandings and applications of Action Research in community settings. Featuring presentations from the wider Leapfrog team, the Summer School also welcomed a series of international speakers who delivered keynotes and lightning talks across the event. Areas of discussion included Action research, participation, and co- production with communities; design-led methods and tools in Action Research; relationships, power, and ethics; engaging with diverse and minority communities; moving across disciplinary boundaries; case studies of research with the public, private, and third sectors; innovative research outputs; collaborative evaluation and dissemination; and the value, impact, legacies, and sustainability of these approaches This program of activities offered an inspirational and supportive space for a network of ECRs to exchange insights on broader aspects of research and career development, including approaches to generating research questions, writing research bids, and dissemination to diverse public audiences, and to consider how they might work together in the future. |
| Type Of Art | Film/Video/Animation |
| Year Produced | 2016 |
| Impact | Aiming to provide an insight into the experience of participating in a Leapfrog Summer School, the film was launched in February 2016 to accompany and promote the current call for participation in the 2017 Summer School, taking place in July at Lancaster University under the theme of Exploring Community Engagement for Research: Power, Impact, & Collaboration. |
| URL | https://player.vimeo.com/video/204044871 |
| Title | Me Map |
| Description | The Me Map tool was designed to help service providers to understand what people value about their own lives, and what they think they want to improve. The Me Map tool is a really easy and quick way to support people to reflect on what makes them happy and also what they would like to change. Me Map was co-designed by The Glasgow School of Art and health care professionals who work with adults with learning difficulties across the Highlands of Scotland. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The collaboration that took place in this project brought together and formed a new network of partners from across the Scottish Highlands, with the co-design process and resultant tools making a positive impact on the participants' working practice in response to the new Be Included policy in place. |
| URL | http://leapfrog.tools/tool/me-map/ |
| Title | Me Map tool |
| Description | The Me Map tool is an easy way to support adults with learning difficulties in receipt of services to reflect on what makes them happy and also what they would like to change. Me Map is an interactive evaluation tool co-designed by the Glasgow School of Art and health care professionals who work with adults with learning difficulties across the Highlands of Scotland. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | No known impacts to date |
| URL | http://leapfrog.tools/tool/me-map/ |
| Title | My Goals |
| Description | The My Goals tool is a really quick and simple way to ask service users to think about and record their goals for the future. It was designed with the intention of setting some key personal aims for a service user that service providers can come back to and discuss with users to track their progress. My Goals was co-designed by The Glasgow School of Art and health care professionals who work with adults with learning difficulties across the Highlands of Scotland. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The collaboration that took place in this project brought together and formed a new network of partners from across the Scottish Highlands, with the co-design process and resultant tools making a positive impact on the participants' working practice in response to the new Be Included policy in place. |
| URL | http://leapfrog.tools/tool/my-goals/ |
| Title | My Goals tool |
| Description | My Goals is an evaluation tool that asks users of services for adults with learning difficulties to think about and record their own goals for the future. My Goals is an interactive evaluation tool co-designed by the Glasgow School of Art and health care professionals who work with adults with learning difficulties across the Highlands of Scotland. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | No known impacts to date |
| URL | http://leapfrog.tools/tool/my-goals/ |
| Title | Personally Important |
| Description | Individuals can record the issues that are important to them personally. When using a tool in a group, such as Target Control, some members of the group may not have the confidence or want to share their personal views and stories but they may be more comfortable recording it on the A4 Personally Important tool and folding it in half to hand to the facilitator. This tool was co-designed with Healthwatch, Blackburn with Darwen as part of LU short project Healthy Stories - Translating Creative Engagement for Health Prevention. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | Healthwatch Blackburn with Darwen did a consultation with a number of individuals with learning difficulties using Leapfrog tools. The Personally Important tool was really well received. people who were perhaps quite anxious normally to share their experiences were able to, in kind of a confidential way but at the same time it was quite participatory, but everyone got to kind of be included because nobody felt embarrassed or nobody held back. We used the personally important alongside the storyboard and target control. Using a combination of the tools allowed everybody to be included in some way. |
| URL | http://leapfrog.tools/tool/personally-important/ |
| Title | Plan B |
| Description | The Plan B tool helps a group by steering their thinking towards possible problems and the alternative if things go wrong when planning an event. It helps keep plans moving forward and supports independent working by having an already agreed contingency plan in place. This tool was co-designed with members of community organisations on the Isles of Mull and Iona, and the Kyles of Bute. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The collaboration that took place in this project brought together and formed a new network of partners. The development of this co-designed tool, and the toolbox which this tool belongs to, positively impacted on participants' working practice. This impact has now extended more broadly to the working practices of the wide range of professionals and practitioners, from across the UK, who came into contact with the tool during and after the tool dissemination events. This has included professionals and groups from the NHS, youth clubs, community trusts, community development officers, museums, aquariums, and third sector and voluntary enterprises. |
| URL | http://leapfrog.tools/tool/plan-b/ |
| Title | Prioritise Together |
| Description | Get teams working together to figure out the things that matter most in their organisation. We found that passing information from engagement activities around within an organisation (such as writing reports) almost always involves a great number of choices about what to include, exclude, summarise, combine and filter. This tool helps people open up these decisions to colleagues, managers and anyone else they work with by inviting others into a discussion about what is most important. Choose some dimensions for mapping and draw these out at scale on a large piece of paper or whiteboard, then map out stories, comments, quotes or anything else that needs to be prioritised. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The Gloucester Care Service Engagement Officer for the NHS Trust reports that they use the Prioritise Together tool to ask staff to prioritise the feedback that they are getting from patients and what they are doing about it. This helps staff understand why it's important to follow up on patient feedback, what will have the most impact and what is going to use the most resources. They are currently embedding this engagement activity by including it in the service development plan so the plan asks for evidence that staff have asked their patients for feedback. |
| URL | http://leapfrog.tools/tool/prioritise-together/ |
| Title | Quick Stick |
| Description | The Quick Stick tool was designed to help service providers find out just how service users feel about the services they use. It is an interactive way to ask questions and captures someone's experience that is more than just a tick box but also does not involve lots of note taking. Quick Stick was co-designed by The Glasgow School of Art and health care professionals who work with adults with learning difficulties across the Highlands of Scotland. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The collaboration that took place in this project brought together and formed a new network of partners from across the Scottish Highlands, with the co-design process and resultant tools making a positive impact on the participants' working practice in response to the new Be Included policy in place. |
| URL | http://leapfrog.tools/tool/quick-stick/ |
| Title | Quick Stick tool |
| Description | Quick Stick is a quick way for service providers to engage with adults with learning difficulties, to ask questions about a service, and capture a user's experience periodically. Quick Stick is an interactive evaluation tool co-designed by the Glasgow School of Art and health care professionals who work with adults with learning difficulties across the Highlands of Scotland. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | No known impacts to date |
| URL | http://leapfrog.tools/tool/quick-stick/ |
| Title | Rate and Review |
| Description | The Rate and Review tool was designed to help service providers to work with users to set their personal goals and aims, and evaluate the impact of services on these goals. The tool asks a user to think about their goals and to then rate where they feel they are progressing in achieving these. The tool is designed to be used either between a service provider and user, or between a user and a family member or carer. Rate and Review was co-designed by The Glasgow School of Art and health care professionals who work with adults with learning difficulties across the Highlands of Scotland. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The collaboration that took place in this project brought together and formed a new network of partners from across the Scottish Highlands, with the co-design process and resultant tools making a positive impact on the participants' working practice in response to the new Be Included policy in place. |
| URL | http://leapfrog.tools/tool/rate-and-review/ |
| Title | Rate and Review tool |
| Description | The Rate and Review tool allows a service provider to engage with adults with learning difficulties, to think about their own goals, and to then rate how they, the service user, feels they are in achieving them. Rate and Review is an interactive evaluation tool co-designed by the Glasgow School of Art and health care professionals who work with adults with learning difficulties across the Highlands of Scotland. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | No known impacts to date |
| URL | http://leapfrog.tools/tool/rate-and-review/ |
| Title | Right Ideas (LU MP1) |
| Description | It's difficult to find effective and appropriate ways to encourage young people to attend consultations and stay engaged throughout the process. It is also hard to make sure the right language to use with young people. The Right Ideas is a collection of tools including The Right Words, The Right Opinions and The Big Idea that can be used together or separately with young people to help them find the right words to express their opinions and help them to generate ideas that other young people can respond to. This means that the young people receive ownership of the process and therefore more likely to continue to engage. The three tools can be used separately depending on the context or together with either the same or different groups of people over the stages of consultation. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2015 |
| Impact | The tool was used at Lancaster City Council's Local Plan consultation event for future employment and housing for young people on 25th November 2015 for evaluation of the event. A qualitative evaluation interview conveyed that using the tool made for a very engaging process where feedback that the young people gave will be written into policy. The Right Ideas tool was also used at a 'Pupil Power Event on the 29th June 2015, a half day event at the Town Hall with six form pupils and district councillors, hosted by the local mayor to good effect. Other events the tool has been used at are a National Citizens Student Service full day event for 16-17 year olds. Another detailed evaluation case study showed The Right Words tool being used by Lancaster Arts with a group of young people asking them to think broadly about creating workshops. In this instance the tool allowed the young people to set the question themselves, which had a very positive effect where they felt much more enfranchised and engaged in the process. The tool helped the young people to feel that the project was about and for them, as opposed to something that they felt part of but don't have ownership over. |
| URL | http://leapfrog.tools/tool/the-right-ideas/ |
| Title | Role Bingo |
| Description | Briefly describe: The Role Bingo tool helps groups, when planning an event, to evenly divide up the work and what needs done. In a fun and novel approach, this tool helps a group agree on tasks through a less formal, and more game-based, process. This tool was co-designed with members of community organisations on the Isles of Mull and Iona, and the Kyles of Bute. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The collaboration that took place in this project brought together and formed a new network of partners. The development of this co-designed tool, and the toolbox which this tool belongs to, positively impacted on participants' working practice. This impact has now extended more broadly to the working practices of the wide range of professionals and practitioners, from across the UK, who came into contact with the tool during and after the tool dissemination events. This has included professionals and groups from the NHS, youth clubs, community trusts, community development officers, museums, aquariums, and third sector and voluntary enterprises. |
| URL | http://leapfrog.tools/tool/role-bingo/ |
| Title | Seeing Differently |
| Description | The Seeing Differently tool helps people to capture and share their reflections or observations during a walk. This engagement tool has been co-designed in a close-nit collaboration between Leapfrog and the Newbold Trust - a small social enterprise committed to sustainability in the beautiful North East of Scotland. They went through a process of renewal and they wanted to involve local communities in the renewal of their facilities, as well as in the re-shaping of their identity. After a series of workshops, where walking became the vehicle to engage with several communities, the tool was conceived to capture the insights of the participants of a deliberative walk. Here, a deliberative walk refers to a facilitated walk which aims to create the space for collective reflection about issues where social and physical dimensions converge. The tool comprises a set of three postcards (purpose postcards, reflective postcards and send-us-a-postcard) and an envelope that together enable practitioners to engage in different ways and in different levels of engagement during a facilitated walk to explore the physical resources aimed for renewal. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The tool from this project helped the people involved to understand their physical resources from different perspectives by making new connections with another people and understanding how they looked at the spaces. It also worked very well in unpacking personal hidden skills that people had but they were not aware of. This led to the community members to get to know each other better and to start recognising personal talents or visions and build trust. |
| URL | http://leapfrog.tools/tool/seeing-differently/ |
| Title | Seeing Things |
| Description | Seeing things is a creative tool that uses set of cards that focus on the WHO, WHAT and WHERE of a community issue. The idea emerged from the concept for an engagement tool that could represent the diversity of the members in the community. The cards provide a way to gather people's opinion about the community issues in an entertaining and easily accessible manner. The tool can also act as a storyboard to summarise narratives from the different demographics of participants in the community anonymously and the narratives which could then be used to provoke new perspectives about the same community issues. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2016 |
| Impact | The tool was co-designed with the project partner CNPA [Cairngorms National Park Authority] between March and August 2016 to co-design an engagement tool for engaging with young families of Cairngorms National Park. The tool has been shared and used by number of other organisations who work in Cairngorms such as Angus Council, Tomintoul and Glenlivet Development Trust and Marr Area Partnership. |
| URL | http://leapfrog.tools/tool/seeing-things/ |
| Title | Snapshot & Story |
| Description | Create a quick overview of engagement work to share with others in your organisation. Staff and young people at Blackpool Victoria Hospital discussed the need to improve the cycle of feedback from young people to management level and how it should be captured in a snapshot that delivers the key information. We co-designed an A4 Powerpoint template that contains information about the story and how it matches performance measures on one page and then another page that is delivered to management that contains just the key information and space for managers to respond to the work. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The 'Snapshot + Story' tool was used in Blackpool Teaching Hospitals NHS Foundation Trust communications newsletter w/c 23 Feb 2018. The tool communicated a story that 40% of patients admitted to hospital are at risk of malnutrition and how the Nutrition Collective are working with NHS improvements to support staff to identify patients needing nutritional intervention through use of the Malnutrition Universal Screening Tool. The tool communicated how this process could be improved and measured with the aim of improving outcomes and gave contact details of the Nutrition Collaborative team. The Snapshot + Story tool has also been used by Wigan Council Public Health Officer and changed way they contract manage their service by adapting the tool to obtain qualitative more meaningful information from service users. The Organisation Effectiveness Team at Mersey Care for the Mental Health NHS Trust also report using the Snapshot + Story tool often with good outcomes for their organizational development for staff engagement and leadership development. |
| URL | http://leapfrog.tools/tool/snapshot-story/ |
| Title | Sorting Out Target Control |
| Description | Involve people in the analysis and conversation around responses on Target Control. Following an engagement activity using Target Control, a group can be gathered together to analyse and discuss the results further. Responses stuck on Post-it notes can removed from the original Target Control (after it has been recorded) and placed onto three separate corresponding circles; one for each level of importance. This encourages conversation and validation of the responses. There is a prompt on the tool for the group to summarise what the responses show overall. This tool was co-designed with Healthwatch, Blackburn with Darwen as part of the LU short project Healthy Stories - Translating Creative Engagement for Health Prevention. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | This tool was used by Healthwatch Blackburn with Darwen in consultation with group of individuals who had learning difficulties and was found to be very effective in letting everybody participate in the conversation. |
| URL | http://leapfrog.tools/tool/sorting-out-target-control/ |
| Title | Sound Advice (LU MP1) |
| Description | This is an opportunity for young people to give advice to a person younger than themselves or someone going through something they have already experienced. Or even to give advice to someone who is working to support young people. They do this by recording themselves onto a voice recorder. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2016 |
| Impact | We have included this tool in our own project newspaper called 'The Inspirer', which will be printed and delivered later this month for dissemination. |
| URL | http://leapfrog.tools/tool/sound-advice/ |
| Title | Stick with It |
| Description | The Stick with It tool helps to connect elderly people with activities and groups that are right for them. It helps them to discuss with their link worker any concerns they may have about taking part in activities (such as how to get there), and then together they can come up with practical ways to overcome these concerns. The key objective is to develop a plan of action that covers the people and supports that will be in place, which can be kept and pinned up on the wall or on the fridge to refer back to. The aim of the tool is to give the person a sense of reassurance and confidence, knowing that future plans have been considered and are in place. Stick with It was co-designed by The Glasgow School of Art and Moray Health and Social Care Initiative. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The collaboration that took in this project brought together and formed a new network of partners from across the Scottish region of Moray, with the co-design process and resultant tools making a positive impact on the participants' working practice in their respective organisations. |
| URL | http://leapfrog.tools/tool/stick-with-it/ |
| Title | Storyboard Contract (LU MP1) |
| Description | Young people can use the Storyboard Contract to help communicate ideas for better meetings to their social workers. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2016 |
| Impact | One of Leapfrog's most widely used tools, Storyboard Contract has been used over 500 times to gather young people's experience. It has been particularly successful in encouraging young people to open up about their lives, their experience of local services and local provision and where interventions can be designed into services. It has been used to look at relationships, body image, homelessness and in a project with people with sensory impairment and a domestic abuse workshop with 120 young people. A pupil referral unit were shocked at how engaged the young people were when using the Storyboard Contract tool. A family Support Worker told of a boy who was at the point of being permanently excluded from school due to very poor behaviour and who refused to do any work or engage in any activities that had the qualities of work. Using the Storyboard Contract led to the child engaging and a deeper conversation and drew the boy into wanting further contact with the support worker. Psychological analysis of the storyboard was suggested by the school headteacher. In subsequent weeks the same boy asked for specific help. The tool gives young people the freedom to make it their own without "asking for something". Health watch Blackburn with Darwen volunteer facilitators have taken up the tools very successfully and found the tools very easy to pick up, adapt and use with minimal training. Healthwatch work closely with Public Health at Blackburn with Darwen Borough Council and their engagement findings using the tools influence policy. Young people have been trained to use the Leapfrog tools with other young people which has been very effective. Social workers, youth workers and health workers are all using Target Control and Storyboard Contract to encourage creative engagement and enable young people to become more confident in giving their opinions and more involved in decision making. |
| URL | http://leapfrog.tools/tool/storyboard-contract/ |
| Title | Target Control (LU MP1) |
| Description | Target control is a way to get young people to think about how they can gain more control over the things that frustrate them and make changes in their life. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2016 |
| Impact | One of Leapfrog's most widely used tools. Target Control has been used over 500 times to gather both adults and young people's views on a variety of topics such as health and wellbeing, loneliness and isolation, mental health and domestic abuse. Target Control has been very effective in a pupil referral unit and in schools. School counsellors and health and social care tutors have also been using Target Control with young people. Evaluation shows that once a school counsellor uses a tool and sees an improvement in someones behaviour there is a ripple effect and feedback from young people is always really positive. Target Control has been used with boys with anger management issues. The tool managed to really engage them with reflective breakthrough moments for the child participants due to "the way the tool made him think". The family support worker felt the dialogue had been transformed using the Leapfrog tool. The tool changed how the child thought and enabled them to genuinely reflect on the own behaviour and situation. The family worker described this as a profound experience for them and indeed the child. Many of the the groups that have used Target Control have been asylum seekers, refugees, homeless residents, LGBT community and men. A lot of these groups are seldom heard, sometimes vulnerable and hard to engage with. The tools allow for a creative engagement and for them to share their views in a way they are able to. Tools normally give control to the practitioner. Leapfrog tools when evaluated give control back to the end user and helps to enable them make decisions to change their lives. Target Control has also been used by independent reviewing officers who are responsible for chairing children's review panels and ensuring their views are included in their reviews and care planning. Both Target Control and Storyboard contract have been used to bring the children's voice and views to review meetings and have been an excellent way for young people put their ideas access and bring an element of fun to the discussion. It can be difficult for young people to meet with professionals and give their views if asked directly. Officers have found that tools can make it more fun and non threatening. The Safeguarding unit are working closely with partners to encourage them to understand the meaning of participation in their own reviews. They have been surprised by the willingness of other professionals and foster carers to try new approaches and support new ways of holding child centred reviews that aim to be more relaxed and focussed on the child's needs. Feedback on using the tools has been very positive. Another case study of how Target Control changed an 8 year olds life is documented here: http://leapfrog.tools/blog/target-control-helps-to-change-a-childs-life/ The National Institute for Health and Care Excellence (NICE) have now used Target Control for effective engagement and training of patient representatives on guideline committees with improved outcomes. The Gloucester Care Service Engagement Officer for the NHS Trust also uses Target Control regularly in workshops to gather feedback on services and other topics such as health inequalities. |
| URL | http://leapfrog.tools/tool/target-control/ |
| Title | Target Support |
| Description | Briefly describe: The Target Support tool helps groups when planning an event to test out ideas publically so to gather interest and feedback from the wider community. This tool was co-designed with members of community organisations on the Isles of Mull and Iona, and the Kyles of Bute. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The collaboration that took place in this project brought together and formed a new network of partners. The development of this co-designed tool, and the toolbox which this tool belongs to, positively impacted on participants' working practice. This impact has now extended more broadly to the working practices of the wide range of professionals and practitioners, from across the UK, who came into contact with the tool during and after the tool dissemination events. This has included professionals and groups from the NHS, youth clubs, community trusts, community development officers, museums, aquariums, and third sector and voluntary enterprises. |
| URL | http://leapfrog.tools/tool/target-support/ |
| Title | The Grid (LU SP1) |
| Description | The Grid is a Leapfrog tool to create interactive grids anywhere, on any surafce, indoors or outdoors. The Grid is an outcome of Lancaster Universities first short research project 'Tools for Non-Written Consultation' (LU SP1). This interactive tool allows people to air and share their preferences in a large and easily readable format. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2015 |
| Impact | The Grid tool has been used by Lancaster City Council at several large public space consultation events including the consultation for the Greaves park masterplan and found to be very effective due to its entirely visual nature, the fact you can see it at a distance and collect responses quickly and easily in all weather conditions. The tool has helped to engage more people who might be apprehensive about taking part in consultations and who would avoid doing a traditional 10 minute questionnaire. The council reported that the fact that the tool is so visual improved the information they got as people understood what the tool was asking them. A recent update from Lancaster City Council's Public realm Development manager confirmed that she uses The Grid tool at all her public realm consultations as she finds it to be so effective from the quantity and quality of data that she obtains through using it and the fact that it easily engages children, teenagers and adults. |
| URL | http://leapfrog.tools/tool/grid/ |
| Title | The Small Things |
| Description | This tool is a simple, informal and fun way for teams to communicate with one another about the small things that matter |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The tool was shared in an event with over 20 librarians and professionals from other services within Lancashire County Council in January 2017. Many of the group took away the tool to be piloted to feed into the next part of this project, the dissemination of toolboxes containing the tools to libraries and neighbourhood centres throughout Lancashire and across the country. Since then Garstang Library in Lancashire sent Leapfrog a case study of their use of The Small Things where the tool has worked on several occassions in a short time frame to help ease working relationships and circumstances by quickly resolving small issues which were in danger of becoming big issues. Another library team reported that the tool has been an effective communication tool. One idea has really brought the team together and made them feel like they're listened to, particularly by the new management structure. |
| URL | http://leapfrog.tools/tool/the-small-things/ |
| Title | The Space Between |
| Description | 'The Space Between' was the title of the installation included in the exhibition of work, called 'Whereabouts you are', which consisted of ten Glasgow School of Art PhD Researchers. The installation took the form of a series of visuals which illustrated the PhD work of a pilot study on the Isle of Mull, as part of GSA Major Project 1. It was also the basis for starting a conversation with a wider public. Visitors to the exhibition were invited to respond to the visuals by answering three questions on a "Leapfrog" leaflet or to provide general feedback on and specially designed feedback form. |
| Type Of Art | Artistic/Creative Exhibition |
| Year Produced | 2016 |
| Impact | The exhibition ran from Saturday 15th October to Thursday 10th November in The Reid Gallery, Glasgow School of Art, serving as a platform to disseminate Leapfrog's work of research to a large and diverse audience during about a month period. At the opening exhibition event, about 430 people turned out. |
| URL | http://radar.gsa.ac.uk/4969/ |
| Title | Think Outside Bookmark |
| Description | The Think Outside tool is a bookmark for library staff that contains eleven prompts that are on a scale from the safest to the most adventurous. It encourages and gives staff permission to leave the library or their normal job roles and do something different that might give them some new ideas. The inspiration from the bookmark came from Julie Bell, the Head of Libraries at Lancashire County Council, who talked about the ways that staff could stay creative and motivated in a time of change for libraries. Julie is sharing the bookmarks with library staff across Lancashire. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | Julie Bell, Head of Libraries for Lancashire County Council has been sharing the tool across teams in Lancashire. We will follow up on any impact from this in the future. |
| URL | http://leapfrog.tools/tool/bookmark/ |
| Title | Toolbox: Make it Happen! |
| Description | This toolbox was created in collaboration with people living in the Highlands and Islands of Scotland to help rural communities to plan community events and engage with local people. The toolbox helps to engage local communities from the start in the conceiving, planning and delivering of great community events. The toolbox comprised of 5 tools to help people come up with new ideas and engage in the planning process more effectively. These are: Event Jigsaw, Target Support, Role Bingo, Plan B and Event Canvas. All the tools inside were conceived and co-designed with people from the communities of Mull and Iona, and the Kyles of Bute, who work hard to develop local community resources and initiatives. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | This toolbox has been hugely popular and in high demand when presented at dissemination events across the UK. A total of 110 physical Make it Happen! toolboxes have been disseminated, with many practitioners and professionals from a diverse range of sectors requesting between 3 and 5 boxes to use within their organisations. This has included professionals and groups from the NHS, youth clubs, community trusts, community development officers, museums, aquariums, and third sector and voluntary enterprises. Taking the toolbox into both primary and secondary schools to support young people in planning events was suggested by audiences in all the events, which highlights the flexible, accessible and adaptable nature of the toolbox. Already the Leapfrog team had seen the toolbox being used by groups in Blackburn and Darwen and in Glasgow. |
| URL | http://leapfrog.tools/toolbox/make-it-happen/ |
| Title | Toolbox: Multi-Use Centres |
| Description | Flexible tools that can help new teams from different services work together effectively. If you are working in a multi-service team, with new members or in a new building, these tools could help you work together more effectively and improve communication around issues, such as resource planning and engaging with customers. Each tool was co-designed and tested by professionals working in various services for Lancashire County Council around addressing specific challenges that come from the transition into new multi-service teams and buildings. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The tools incorporated within the toolbox have resulted in multiple impacts, detailed in their entries. |
| URL | http://leapfrog.tools/toolbox/multi-use-centres/ |
| Title | Toolbox: Working with Young People |
| Description | A collection of flexible tools that can help anyone to engage young people in creative, inspiring and effective ways. Each tool was co-designed by either young people in collaboration with Child Action North West and Blackburn with Darwen Borough Council, or by professionals who work with young people every day. The tools reflect real experiences and challenges young people face and have proven themselves in the hands of young people, youth workers and engagement professionals alike. The tools offer a new approach to engaging young people. They give young people inspiring, creative ways to articulate their ideas, but more importantly the tools offer ways of working that fit with the way young people think and develop ideas. The toolbox incorporates 8 tools: BADGE, Everybody, Sound Advice, The Right Ideas, Wordplay, Storyboard Contract, Target Control and Topic Tally. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2016 |
| Impact | The young people tools to date have been used over 1000 times. The organisation Healthwatch has used the tools over 800 times last year alone. In the Lancashire region The University of Central Lancashire, Child Action North West, Blackburn with Darwen Borough Council, Blackpool Council, Councils and social workers across Lancashire have also used the tools. They've improved lives. The tools have been used to help young people in care talk about who they want to live with and see, rather than having a review meeting where adults outnumber the child to decide. School counsellors have successfully used the tools with pupils excluded from school with anger management issues. Other groups that have used the tools are asylum seekers, refugees, homeless residents, LGBT community and men. These groups are seldom heard, sometimes vulnerable and can be hard to engage with. The tools have been used by other young people. Young people have been trained to use the tools with other young people in secondary school on a variety of topics like health and wellbeing, relationships, body image, loneliness and isolation, mental health and domestic abuse. Storyboard Contact tool has been particularly successful in encouraging young people to open up about their lives and experience of local services and how interventions can be improved. The tools have been used as far as the Highlands of Scotland, New Zealand, Berlin, Manchester, Glasgow and Blackpool by Professionals in the NHS, the National Institute for Health and Excellence Care, Councils and Social workers in Cumbria and Scotland, The Open University, National Children's charities, Edinburgh Women's Aid and the Royal National Institute of blind people. |
| URL | http://leapfrog.tools/toolbox/working-with-young-people/ |
| Title | Toolkit: Have your Say |
| Description | This toolkit was co-designed with a group of care professionals and stakeholders from across the highlands of Scotland and was created to help with the process of evaluating services with adult with learning difficulties. Care service providers and care service commissioners believe that a person-centered approach is crucial in supporting decision-making for health and social care for adults with learning difficulties. This is aligned with the National Care Standard, which states that the rights and inclusion of the individual in the planning of their future care is imperative. One of their five key principles, 'Be Included', emphasises the need for supporting informed choices in wider decision making by involving the user in the evaluation for the services they use. The Be Included principle was the inspiration for this project and has been embedded in all the tools in this kit. The Have your Say kit comprises of a range of editable paper-based tools, which can be adapted for a range of abilities. There are three types of tool in the kit. The first are 'Snapshot' tools which are a fun and visual ways to quickly get feedback on how someone feels about a service or activity and include: Quick Stick, Evaluation Meter and Evaluation Dashboard. The second are 'Reflective' tools which encourage someone to reflect on their experience of a service and to help with recording these and include: What.Why, Me Map, Blog Blocks and Blog Builder. The third are 'Progress' tools which help someone to set personal goals and to gauge how they are progressing and include: Rate and Review, My Goals and You Said, We Did. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The collaboration that took place in this project brought together and formed a new network of partners from across the Scottish Highlands, with the co-design process and resultant tools making a positive impact on the participants' working practice in response to the new Be Included policy in place. |
| URL | http://leapfrog.tools/project/be-included/ |
| Title | Topic Tally (LU MP1) |
| Description | Young people take an active role in meetings about their lives with Topic Tally. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2016 |
| Impact | We have included this tool in a our own project newspaper called 'The Inspirer', which will be printed and delivered later this month for dissemination. |
| URL | http://leapfrog.tools/tool/topic-tally/ |
| Title | Unwrap your Potential |
| Description | The Unwrap your Potential tool helps volunteer coordinators during the early stages of recruiting a new volunteer. One of the key challenges for volunteer coordinators is having to, in a very short space of time, not only gain a lot of factual information about a perspective volunteer, but also try to get to know them during an initial interview. The aim of this tool is to support a new volunteer in the application process, which can help prepare them for the interview. During the interview, the volunteer coordinator can use it the tool as a guide or prompt, where they can then ask follow up questions and dig deeper into the volunteer's responses to questions. Unwrap your Potential was co-designed by The Glasgow School of Art and volunteer coordinators from across the Moray region of Scotland |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The collaboration that took place in this project brought together and formed a new network of partners from across the Scottish Highlands, with the co-design process and resultant tools making a positive impact on the participants' working practice in their respective organisations. |
| URL | http://leapfrog.tools/tool/unwrap-your-potential/ |
| Title | Visual Voice (LU SP2) |
| Description | Visual Voice are customisable activity sticker sheets which don't require any writing. The tool was developed as an outcome of Lancaster Universities first short project 'Tools for non-written consultation' (LU SP1). |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2015 |
| Impact | The Visual Voice was very popular with the group who co-designed the tool, and new people we demonstrated it too. The tool went on to be developed further in Lancaster Universities 2nd short project (LU SP2) 'Make It Stick', where Leapfrog PhD candidate Hayley Alter ran a series of workshops to support and inspire people to create bespoke Visual Voice templates using Powerpoint. The Dukes Theatre in Lancaster successfully use the tool with girls from the travelling community. The girls can have very short attention spans of five minutes and the Visual Voice tool has helped to successfully engage with them. Lancaster City Council have also used the tool to consult on green space consultations regarding improving parks and creating BMX parks with good outcomes. Lancashire County Council's Participation of children and families Manager also uses Visual Voice regularly in her work and encourages her team to use the tool in 1-1's and workshops with young people. |
| URL | http://leapfrog.tools/tool/visual-voice/ |
| Title | What Why tool |
| Description | What Why supports service providers to quickly and visually gather and represent feedback from adults with learning difficulties. The tool uses a thumb up or thumb down scale to record service feedback, and also asks for further reflection about why a user rates a service the way that they do in order to gain deeper, more personal feedback. A user can either write, draw, or use stickers to provide more information about their experiences. What Why is an interactive evaluation tool co-designed by the Glasgow School of Art and health and care professionals who work with adults with learning difficulties across the Highlands of Scotland. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | No known impacts to date. |
| URL | http://leapfrog.tools/tool/what-why/ |
| Title | What.Why |
| Description | The What.Why tool was designed to get initial feedback about service from a service user represented visually feedback on a thumb up or thumb down scale, and then expand their experiences with some more reflective comments, which a user can either write, draw, or use stickers. What.Why was co-designed by The Glasgow School of Art and health care professionals who work with adults with learning difficulties across the Highlands of Scotland. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The collaboration that took place in this project brought together and formed a new network of partners from across the Scottish Highlands, with the co-design process and resultant tools making a positive impact on the participants' working practice in response to the new Be Included policy in place. |
| URL | http://leapfrog.tools/tool/what-why/ |
| Title | Word Play (LU MP1) |
| Description | Did you ever make origami fortune tellers when you were young? After creating one from a flat sheet of paper, you use your hands to pinch the four sections together either lengthways or across to reveal a second layer. Unfold this part of the layer to discover your fortune in the centre. Word Play uses the same origami as a tool for people to make, share and exchange with others. It aims to tackle the challenge of translating language between young people and public services both ways. Word Play can be a fun activity for young people and adults working in public services to use together to share the meanings they have for particular words associated with a consultation topic and break down barriers. Our take on the origami fortune teller includes a simple A4 template with cut-off section with step-by-step instructions for how to fold Word Play that can be printed and given out to a group of young people. There is an A4 set of facilitator notes that gives suggestions on how to structure Word Play so that it either gives the definitions of terms used in consultation or by young people or as a way to share and explain an idea based around a consultation topic. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2015 |
| Impact | Word Play was used by the Advocacy and Engagement Officer at Trafford Council at the 'Let's Talk Primary 2016' conference for primary school pupils from 13 different schools with 90 children. The tool was used to obtain information around safeguarding. The data from the giant word plays used on the day went into a report which to all the schools and the Safeguarding board. Word Play has also been used by Lancaster University with year 7 pupils in a workshop engaging them to think about careers in Science, Technology, Engineering and Maths subjects. Lancashire County Council's Participation of Children and Families Manager adapted the Word Play tool to use successfully with a mixture of senior decision makers and young people to encourage them to think differently together. She also used the tool with a service that really hadn't engaged with children and young people. She used it to enable the staff member present and five young people to start the conversation. This approach led to them changing their original plan to instead develop a leaflet that the young people completely asked for. The use of the tool meant that staff listened to the young people and the staff member, because she was a manager was able to make all the changes they requested. She feels Leapfrog tools break down the barriers to people being engaged in a meaningful way. |
| URL | http://leapfrog.tools/tool/word-play/ |
| Title | You Said We Did tool |
| Description | The You Said We Did tool is a simply way for a service provider working with adults with learning difficulties, to communicate changes to their services based on user feedback and suggestions. The tool visually illustrates what suggestions and feedback for services have been made, and the way in which the service provider is responding. You Said We Did is an interactive evaluation tool co-designed by the Glasgow School of Art and health care professionals who work with adults with learning difficulties across the Highlands of Scotland. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | No known impacts to date |
| URL | http://leapfrog.tools/tool/you-said-we-did/ |
| Title | You Said, We Did |
| Description | The You Said, We Did tool is a simple way for a service provider to make visible what users have asked for from their service and what the provider has done on response. This tool could be given to an individual service user to show how things have changed in response to their own needs, or put up on display at particular public locations such a notice boards to show to a whole group how a service is responding to feedback and input. You Said, We Did was co-designed by The Glasgow School of Art and health care professionals who work with adults with learning difficulties across the Highlands of Scotland. |
| Type Of Art | Artefact (including digital) |
| Year Produced | 2017 |
| Impact | The collaboration that took place in this project brought together and formed a new network of partners from across the Scottish Highlands, with the co-design process and resultant tools making a positive impact on the participants' working practice in response to the new Be Included policy in place. |
| URL | http://leapfrog.tools/tool/you-said-we-did/ |
| Description | Have you met your original objectives? Our objectives were 1. To develop new approaches to community co- design where citizens, researchers and public sector workers collaborate as equals in creative processes. This objective sought to develop new approaches to community co-design where citizens, researchers and public sector workers collaborate as equals in creative processes. Across the Short and Major projects, this has largely been successfully delivered. However as far as equal participants within the creative process, there was an acknowledged challenge to achieve this over distance. This became one of our initial research questions as part of our initial Major Project, Be Included. It has also been an interesting challenge to explore how the designer can build designerly capabilities with participants and around the sharing and dissemination of tools. 2. To use new community co-design processes to develop new innovative consultation tools that draw in a wider range of people into deeper engagements. The second objective sought to use new community co-design processes to develop new innovative consultation tools that draw in a wider range of people into deeper engagements. This has been successfully delivered, as we have delivered 62 tools and 9 toolboxes, and the evidence presented in this evaluation suggests that they have enabled deeper and wider engagement. This included evidence of participants who had not previously delivered community engagement, as well as reaching communities and individuals who had previously not previously gained effective engagement. 3. To explore if tools developed with one community can be modified to be effective with other communities across the UK? The third objective sought to explore if tools developed with one community can be modied to be effective with other communities across the UK. As well as co-designing tools within partner contexts, we also delivered short projects and 85 tool-sharing events and experiences exploring tools from one context to deliver to another to 3621 people. Through 1620 downloaded tools by 517 different users, which is more than expected, this shows they are not just bespoke to situations of interest (i.e. our immediate project partners) but in use within communities beyond Leapfrog led events. We also explored adaptability through interviews and within the tool-sharing events, with many accounts reported. It is acknowledged that the extent of adaptation and tool use is still under quantised, as continues to be difficult to capture systematically, and represents an additional challenge including approaches to better gain understanding of tool use and adaptation. 4 To develop new evaluation frameworks for co- design and consultation that capture real effects and impacts in a way that is meaningful to research, but also to communities and so making evaluation part of the collaborative process. The fourth objective sought to develop new evaluation frameworks for co-design and consultation that capture real effects and impacts in a way that is meaningful to research, but also to communities and so making evaluation part of the collaborative process. Evaluation was embedded right from the start of the project and has been a major part of delivering each element of Leapfrog. An Evaluation Framework was developed from the start to facilitate evidence capture and analysis, as presented in this report. The project has also enabled participants and partners to collaborate with this question of evaluation, with later projects specifically addressing our partners' evaluation challenges. We also used the data captured through evaluation interviews to further explore how that use of tools and engagement helped them evaluate their engagement practices, as reported in earlier sections. The delivery of this evaluation has not been without difficulties, learning the limits and best tactics for quality evidence capture. 5. To establish how qualitative evaluation relates to material economic effects for public sector participants and their requirements for external consultation. The fifth objective sought to establish how qualitative evaluation relates to material economic effects for public sector participants and their requirements for external consultation. Although we captured the difference in results and process, we largely stopped short of capturing material economic effects. This is recognized to be a challenge with much evidence being more focused on qualitative learning and delivery. This would be an area for further exploration of the quantifiable as well as qualitative effects of the tools and their co-design, which elements of the data captured throughout Leapfrog would go some way to inform how connections to economic effects could be best framed. In what ways might your findings be taken forward or put to use by others? What We Learnt The conclusions presented in this section draw on a combination of evaluation evidence presented in the evaluation report referenced at the top of this section. Findings from the final evaluation built positively on the findings of the interim evaluation. Progress could be seen not just in the delivery of more projects and tools, but also in evidence of wider sharing and adaptation. This was important learning as it was a key objective of Leapfrog if ambition of wide tool dissemination beyond the immediate project was to be achieved. Key conclusions drawn from evidence of impact against the framework, and from the more reactive thematic learning showed a consistency of findings, giving a degree of assurance that different analysis approaches are not in conflict. With the thematic analysis of interviews we presented four themes shaping deeper learning on the Leapfrog project. Thematic Learnings The first theme, Enhanced Engagement Practices, presented evidence of Leapfrog tools supporting better outcomes through tools that were effective in gaining the feedback and support practitioners sought. This in turn was found to facilitate better conversations within engagement, deeper engagement with communities and a confidence in practice for practitioners and the partners, as responsible in the management and develop of better engagement. This resonated strongly with evidence for Difference in Results within the framework, i.e. showing contribution towards an improved outcome. 'When I'm contemplating any engagement or research that I have to carry out, I feel more able, I was 10% more powerful because I'd got this thing that I can do. It's not so much powerful, it's more able.' The second theme, Democratic Practice, presented evidence of key values in supporting effective community engagement. This evidence centred around how tools were both empowering for community members and helped build better relationships across the partners, community members and wider networks. This also found evidence of partners gaining strong ownership over the tools, how they were used and how they were shared, as well as the challenges for translating such qualities with those who lacked experience with the tools and their development. This resonated strongly with evidence of Difference in the Process, showing how the tools were enabling improvements in practice. It also informed some aspects of Leapfrog Learning. 'Tools like the Leapfrog tools, because they're presented in a way that's engaging and meaningful, and because they break down all the barriers that prevent people from being engaged, that's why it's exciting and useful.' The third theme, Bringing People Together, presented evidence of Leapfrog tools and co- design supporting shared learning across partners, participants and community members. This process of shared learning was revealed to be facilitated by the focus on tools, but extended to the value and challenges in providing time and space for learning through experience, and balanced contributions. A key theme here was collective learning, and not surprisingly this correlated strongly with Leapfrog Learning elements of the framework, as well as highlighting some further aspects of Difference in Process. 'It's great sharing how it's developing with my team, all the teams right across registrars, museums, the cultural and business support as well as the library teams, because I can keep it alive.' The final theme, Design Contributions, presented evidence of a key role for design approaches in community engagement. Particularly, this foregrounded the inherent designed qualities of tools being focused and structured, while also being enjoyable to use and encouraging creative engagement. This began to reveal designerly qualities displayed by partners and participants in order to adapt the tools to their contexts. This fed strongly into the Leapfrog Learning aspect of the framework, including showing the value of design in tool collective development and interactions. 'I felt that process definitely came out of what I've seen you [Leapfrog] do and the way you think about things. It's like trying to give people tools to simplify or guide their thinking. Rather than let them loose on a case study, give them special actions [...] 'I've taken a tool, or two and looked at them thinking this is isn't quite right, this is what we need to do and then cross reference between the two. Is there something I can take from this to use here? It takes the same idea.' Key limitations and challenges These conclusions are drawn both from the evaluation evidence and from the project meetings and discussions within the Leapfrog team. There was growing awareness of how tools were being obtained and shared across multiple channels, but this encountered difficulties in including effective methods for capturing such ripple effects. By and large, the greater distance tool users had from the project, the less contact time and quality data could be obtained. This remains a key evaluation challenge for such type of dissemination project. Once control is ceded it becomes increasingly challenging to ensure feedback on results. Linked to this challenge was how to gather evaluation evidence from those furthest from the project. A category of tool users was later included, to reflect those members of the public with whom engagement workers would have used the tools (i.e. once removed from the project). They were anticipated to be the hardest group to reach, and so it transpired as we were unable to gain any interviews with this final category. They would represent a valuable source of currently untapped data and consideration of how they could be involved should be included for future projects. While the evaluation captured evidence of use of the tools, and learnt of differences in results and processes, wider evidence of change was also difficult to gain (i.e. what eventually happened as a result of the engagement). This would have needed more embedded engagement and long term ongoing evaluation approaches within project contexts to learn and facilitate. Evaluation Challenges On more pragmatic levels, our process for gathering data around remote tool usage could have gained from providing more relational transactions, offering advice or verbal contact, rather than details for a database. Engagement Challenges In the development and delivery of co-design projects, it became apparent that the participating group needs to have gained a level of readiness to engage in co-design. For example, the scale of ambition for one Major Project had to be scaled back due to circumstantial sensitivities. A workshop from a Major Project set in the remote islands of Scotland also needed to repeat key activities and processes for meaningful progression. This also links to the challenge in getting the right people in the room for key workshops and events. While bringing people together is presented as a key thematic learning, the logistics and selection of such people can often rely on singular or remote contacts. Where relationship and network development was strong (and for example engagement through a knowledgeable intermediary), then more fruitful workshops and co- design would follow. This emphasises the challenges of co-design at distance. Leapfrog initiated a later project, Be Included, to directly take on this challenge as a research question. However, although some progress was made this remains an area where further improvements need to be made to really solve the issue. Again this represents an interesting area for further research. Successes and Positive Learning A key success of Leapfrog was how embedding evaluation at the beginning and developing an overarching evaluation framework gave a real structure to capturing evidence, when too often this is left at the end of such major projects. While we still encountered evaluation challenges, these have been engaged with proactively, some explored through later projects whilst offering stronger learning for similar future projects. Another positive outcome of Leapfrog was its use and persistence in publishing blogs. Although not neutral in their content (it is part of the dissemination and promotion strategy), they do provide an excellent resource for sharing progress, observations, reactions and understanding in context. In fact, they were emblematic of the need to continually promote discussion and keep networks of interested parties together, as this is deemed to best support the shared learning essential to such co-design processes and tool use. Finally, Leapfrog more than delivered on a rich resource of tools and toolboxes. For individuals and groups of individuals, evidence was collected where their effect was transformational. This was most apparent for supportive engagement with vulnerable community members, enhancing the confidence and capacity of engagement practitioners and emboldening the values and processes for partners. Although we designed the project to work at an organisational level, and gathered multiple accounts of partners being evangelical about the value of Leapfrog tools and approaches, there is more research to be done on how this translates into the organisational contexts. Particularly, this comes back to quantifying the value in ways that support senior management and decision- makers in understanding the value of such creative engagement. Further Questions for Future Research Leapfrog was designed to test development of tools for engagement in two extreme environments. However, we did not do a comparison between hard to reach (socially challenging engagement) and hard to get to (geographically challenging engagement). During the process it has been apparent that these contexts enraptures similarities and differences that would be important to explore and understand. Finally, there is also further research need on how co-design processes work effectively and how they gain better transferability into engagement contexts. This would require a dedicated line of inquiry at the start of project development with partners. |
| Exploitation Route | Further Questions for Future Research Leapfrog was designed to test development of tools for engagement in two extreme environments. However, we did not do a comparison between hard to reach (socially challenging engagement) and hard to get to (geographically challenging engagement). During the process it has been apparent that these contexts enraptures similarities and differences that would be important to explore and understand. Finally, there is also further research need on how co-design processes work effectively and how they gain better transferability into engagement contexts. This would require a dedicated line of inquiry at the start of project development with partners. During evaluation of the Leapfrog project and consultation with public sector partners enabling adaptation of the Leapfrog tools for engagement at scale is something that has emerged. This addition to the engagement landscape is driven by a pull from the general public and a push from government and public services. For the general public there is an increasing move towards direct involvement indecision-making, through organisations such as friends groups, campaigns and lobbying. This 'micro-politics' is in contrast to earlier models where representatives were trusted and expected to make their case for them. Partly in response to this move, and also in response to legislative and regulatory changes the public sector has put a great deal more emphasis on involving their citizens in decision making. The challenge is how to elicit (and make sense of) hundreds or even thousands of contributions when the majority of engagement practice to date has focused on small group interactions. Bringing to bear our extensive experience of engagement tool co-design Leafrog has been successful in receiving funding for a one year follow on project called Scaling Up Leapfrog: Improving a million creative conversations. In this new project we are working with a new set of partners to adapt Leapfrog tools to meet this challenge. It will result in adapted tools that facilitate positive engagement with large groups (at least ~80-120 people) with a diverse composition in an inclusive, enjoyable, productive manner. Scaling up Leapfrog uses the resources developed in the original Leapfrog project as the basis for new adaptations of these tools with new partners to reach a different set of beneficiaries at a far larger scale. We are working with 4 key partners in the follow-on on project; two of these offer the potential for deep impact |
| Sectors | Communities and Social Services/Policy,Creative Economy,Education,Environment,Healthcare,Government, Democracy and Justice,Culture, Heritage, Museums and Collections |
| URL | http://leapfrog.tools/blog/leapfrog-evaluation-report/ |
| Description | Blackpool Teaching Hospitals NHS Foundation Trust - Rigorous stories toolsharing x 2 sessions am and pm |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Description | Blackpool Victoria Hospital workshop 1 at Lancaster LICA - MP3 LU |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Description | Blackpool Victoria Hospital workshop 2 with managers in Blackpool hospital - Sharing 'Sound bites' at Different Levels of the Hospital |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Description | Care Leavers tools workshop - Improve It (LU SP 6) |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Description | Church Action on Poverty - Peer Mentor Training |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Description | Cilip Conference Manchester July 2017 |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Description | Community Engagement Workshop (one), Highlands and Islands Enterprise Strengthening Communities Conference |
| Geographic Reach | National |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | 23 community engagement practitioners, community trust members, social enterprise members and volunteers attended a community engagement workshop. The workshop introduced participants to new approaches to community engagement and tools for engagement. Attendee feedback reported increased interest in new approaches to community engagement and enhanced practice. Participants took away physical engagement tools designed as part of a Leapfrog project and reported they had disseminated them to peers and used them themselves and for their engagement practice. |
| URL | http://leapfrog.tools/blog/strengthening-communities-make-it-happen-toolbox-workshop-and-evaluation-... |
| Description | Community Engagement Workshop (two), Highlands and Islands Enterprise Strengthening Communities Conference |
| Geographic Reach | National |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | 24 community engagement practitioners, community trust members, social enterprise members and volunteers attended a community engagement workshop. The workshop introduced participants to new approaches to community engagement and tools for engagement. Attendee feedback reported increased interest in new approaches to community engagement and enhanced practice. Participants took away physical engagement tools designed as part of a Leapfrog project and reported they had disseminated them to peers and used them themselves and for their engagement practice. |
| URL | http://leapfrog.tools/blog/strengthening-communities-make-it-happen-toolbox-workshop-and-evaluation-... |
| Description | Creative Evaluation Workshop |
| Geographic Reach | National |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | The Leapfrog team were invited to organise a workshop as a part of the 'Join the Dot' 2016 Conference in Elgin. The conference brings together community groups, voluntary organisations, social enterprises, charities and public agencies in the spirit of learning and collaboration. The workshop was on "Overcoming the universal evaluation challenge of evidencing impact". It was a half a day workshop which explored three key aspects of the evaluation. 1) Evaluation Challenges the organisations face in evidencing the difference they make to individuals and communities, 2) The past tools and approaches the participants have used for community engagement within their organisations and 3) Future opportunities and the participants' evaluation goals. The workshop initiated good discussion around exchanging experiences and insights. There was an opportunity for participants to create and adapt new approaches to evaluation using Leapfrog's creative Evaluation tools. |
| URL | http://leapfrog.tools/blog/evaluation-workshop-at-join-the-dots-conference/ |
| Description | Derbyshire Matrix Tools Launched to 150 People (LU SP 3) |
| Geographic Reach | National |
| Policy Influence Type | Influenced training of practitioners or researchers |
| URL | http://leapfrog.tools/blog/derbyshire-matrix-tools-launched-to-150-people/ |
| Description | Difference in Results: Impact on Engagement, Organisationally and Externally |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | Evaluation was embedded right from the beginning of the Leapfrog project and has been a major part of delivering each element of Leapfrog. An Evaluation Framework was developed to facilitate evidence capture and analysis under three overall themes in order to evidence impact: 1) Evidence of the Difference in Results: Have the tools led to a different approach, with new and diverse people involved, and with different energy and engagement? 2) Evidence of the Difference in Results: Through using the Leapfrog tools, has this led to a new, better, different outcomes and impacts for those delivering the engagement and for the ambitions of the communities involved? 3) Leapfrog Learning: Evidence of the effectiveness and usability of the tools. Also, how transferable were they and how adaptable? The evaluation framework considers a broad range of evidence in order to inform a systematic and consistence approach for collecting evidence. Building from the framework, the Leapfrog evaluation aimed to capture the stories of influence or change that the Leapfrog tools and co-design methodology had brought about across all the delivered projects and tools within the Leapfrog programme. The final evaluation report is uploaded in the Publications section. Below we have included evidence of impact on professional practice and policy of Leapfrog on Engagement, Organisationally and Externally. Difference in Results: Impact on Engagement, Organisationally and Externally Difference in Results The first element reviewed through the evaluation interviews and wider data for evidence of impact was regarding the difference in results from the Leapfrog projects and tools. The Interim Report presented initial findings of how the tools had been invaluable in informing future plans, provided an ability to better share information captured, as well as tools enabling a shared approach between engagement practitioners and their community members. The evidence collected in this final evaluation report provided accounts of impact on three levels to establish more focused impact findings: i) change within their immediate engagements with community members or colleagues; ii) change to internal outcomes within their organisations; and iii) change through external impacts in key cases. Impact on Engagement Within the immediate engagements, most interviews positively reported on how using the tools provided 'better responses than I would have had' or 'delivered more than I expected'. The reasons for this observed improvement would often be due to the people they were engaging being empowered to share their story and improved ways for capturing those stories. As a result, not only did some participants feel the tools 'helped service users to make a difference in what we are providing', but also contributed to them as engagement practitioners gaining a stronger 'understanding of what was helpful and what would be helpful'. This was cited as also enhancing engagement, and their confidence in engaging, particularly with groups that were often harder to reach. One respondent, who was a project partner on the Major Project, Working with Young People, shared how without Leapfrog, they 'would have lacked the confidence' nor have 'gained the quality of comments' from those she used the tools with. - Due to the more playful aspects of many Leapfrog tools, multiple interviewees reported how they and their engagement participants also enjoyed the tools and expressed eagerness to repeat similar exercises: "If you use the Leapfrog tools, that in a sense doesn't seem to concern them anymore. It just creates a more willing ethos really where people actually want to use the tools and so they want to participate and they want to do it." - Major Project 1, Working with Young People, Project Partner There was also comment on the empowering quality of 'just hearing their voice' given to those engaged: 'who that is directed at', how it's 'not open to interpretation' and just a clear message felt to be 'very honest and powerful'. While this level of 'voice' can be experienced within other methods of community engagement, here it was related to how the Targeting Control tool structured their conversations in ways they hadn't experienced before. Therefore, the key impact articulated on engagement using Leapfrog tools was in building greater capacity to frame and facilitate meaningful conversations. Impact Organisationally The impact on results for participants on an organisational level most often referred to both their ways of working and their modes of reporting within the organisation. In the most fundamental cases, this entailed the quality of their findings, such as one interviewee's work towards better safeguarding for foster children, which was supported by Leapfrog tools enhancing their feedback to influence policy as part of their usual role. Another interviewee at management level shared impact had also manifest in enacting deliverables from policy: "The National Task Force Ambition paper, which is around seven outcomes, and one of those is related to digital outcomes, and learning is another one of the outcomes [] by using the tool in the way that that individual used it, she has actually delivered two of the outcomes from a national strategic paper." Where teams of public sector workers participated in Leapfrog projects, there were various small positive results reported, such as how their 'team now feel that they're listened to' by their management structure, how new ideas emerging from tool use 'will structure [their] programme in new ways going forward', or simply how one tool 'helped to promote co-location and people working together actively' to the point where his colleagues 'now have a great understanding about different areas of the service delivery.' It is perhaps on this communication level that Leapfrog has provided it's most important impact organisationally, not just to bring colleagues closer together, but to support vertical channels of feedback and reporting. "For me, the really positive thing is seeing a team actually putting it into operation and explaining what have been the benefits of that, is just success on a plate really, that's what it's all about." Impact Externally From the project partners perspectives, possibly one of the most important elements of the project's impact on results is on those external factors that matter to community members and supporting the ongoing work within those communities. On a community member level, there were examples of projects helping to build personal portfolios towards young peoples' Duke of Edinburgh and AQA qualifications. In a more specific example, one child user of a Leapfrog tool who had been having difficulties with engagement began 'wanting further contact with the worker in future', to the point where 'in subsequent weeks the child would ask for specific help'; a clear example of empowerment. One respondent from the Major Project, Neighourhood Centres, shared how she applied for £50k for a community project, inspired by Leapfrog, and was successful in her application. This support for informing new projects became an exciting learning on more fronts. In another Leapfrog Major project, Working with Young People, a recent initiative of Young People Amplify Champions, having participated in co-designing Leapfrog tools, had since 'designed their own workshops using the Target Control and Storyboard tools to look at body image.' This provides a crucial result in participants replicating the Leapfrog process as a valuable way of communicating complex issues within their community. There are also simpler examples of results where one service followed up from engagement to spend 'money on developing a leaflet that young people totally asked for.' There was also mention of projected impact by participants when they were given the Make It Happen toolbox from the Major project, Remote Communities. The simple fact of having a physical set of tools seemed to build confidence in the practitioners building a working relationship for supporting the organisation of community events. "And that's why things like this [the toolbox] are really useful because we can give that to them, use it with them for the next 18 months and then be confident that they will be able to use it by themselves." |
| Description | Difference in the Process: Impact on Thinking, Practice and Culture |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | Evaluation was embedded right from the beginning of the Leapfrog project and has been a major part of delivering each element of Leapfrog. An Evaluation Framework was developed to facilitate evidence capture and analysis under three overall themes in order to evidence impact: 1) Evidence of the Difference in Results: Have the tools led to a different approach, with new and diverse people involved, and with different energy and engagement? 2) Evidence of the Difference in Results: Through using the Leapfrog tools, has this led to a new, better, different outcomes and impacts for those delivering the engagement and for the ambitions of the communities involved? 3) Leapfrog Learning: Evidence of the effectiveness and usability of the tools. Also, how transferable were they and how adaptable? The evaluation framework considers a broad range of evidence in order to inform a systematic and consistence approach for collecting evidence. Building from the framework, the Leapfrog evaluation aimed to capture the stories of influence or change that the Leapfrog tools and co-design methodology had brought about across all the delivered projects and tools within the Leapfrog programme. The final evaluation report is uploaded in the Publications section. Below we have included evidence of impact on professional practice and policy of Leapfrog on Thinking, Practice and Culture. Difference in the Process The second element reviewed for evidence of impact was regarding the difference in process from the Leapfrog projects and tools. The Interim Report presented initial findings that the tools had led to wider engagement, with new and different people becoming involved in the engagement activity, identified new skills and capability for participants, and in particular the confidence to adapt engagement effectively. The evidence collected in this final evaluation report provided accounts of impact reinforcing the interim findings, but also how this translated to their thinking, practice and organisational culture in particular ways. Impact on Thinking The main impact expressed across the interviews was on how participants and practitioners felt they had changed their way of thinking about their work. The influences on their thinking seemed to emerge in particular ways, such as, firstly, provoking reflection on more nuanced and detailed factors influencing their engagements and working contexts: "I'm a little bit more aware of the impact of the things, that seem mainly insignificant, can have on people." "I felt [the use of Sound Advice] was so thought provoking and evoked such an emotional response in me that I was going to learn to use technology and I've started to do this." Respondents also reflected on experiences and processes they've developed since, which were not directly led by Leapfrog, but seemed to bear the hallmark of Leapfrog's co-design process. One such example was from a Care Engagement Officer supporting the embedding of engagement in her organisation's service development plan: "I felt that process definitely came out of what I've seen you [Leapfrog] do and the way you think about things. It's like trying to give people tools to simplify or guide their thinking. Rather than let them loose on a case study, give them specific actions." This recognition in changing the way respondents wanted their colleagues to think about their work was reflected in a couple of respondents' efforts to train colleagues in use of the tools. In particularly, they wanted to stress training trying 'to get people to change the ways they do things and to about things differently': "My view is, while this is a personal development tool it's not a training tool, it's an implementation tool, it's a communication tool. Because it's a creative tool and a communication tool it's around ensuring that people buy into it, and you can train people to lift it up, but the whole point of the tool is that you utilise it in the best way that fits your purpose." This acknowledgement on adapting a way of thinking was also often replicated in the appreciation of attending co-design workshops and tool dissemination events alongside fellow practitioners; helping participants to focus their 'thinking around how they used tools' through exposure and informal conversations with their peers. Impact on Practice When addressing evidence of impact on practice, it should first be noted that the above indications of changes in thinking also demostrated many nuanced changes in practice. However, the most prominent examples involved the rich stories of adaptation and implementation. From the multitude of examples, there are those that shared flexible application within multiple contexts and conversations: " the Visual Voice one, it's the one with the little people stickers, I just love that one. I really like how it can be adapted and used and changed. I like that one and I've integrated that into a lot of my group work activities over the years. So I like that one probably best." There were also more bespoke examples of singular adaptation, such as a tool adapted 'so that a youth group could design a leaflet about mental health and wellbeing' by supporting them to work through the leaflet content. Another example involved a social worker 'responsible for putting children into foster care' being concerned that 'the right families weren't being found by children'. He adapted a Leapfrog tool to find out why those placements didn't work and what it was they were looking for, as 'they weren't really being asked'. Such examples of distinct development of process by participants and community members demonstrate an understanding of such tools as useful reference points for problem solving around which to adapt a process of engagement. This adaptation in engagement not only applied in individual cases around tools, around challenging key respondents', with experience in facilitation, overall approach to engagement. One cited the designed nature of tools, 'having a template to work with' to guide participants as more effective than their use of 'giving them blank pieces of paper' to encourage authentic responses. Giving community members something to respond to, something demonstrating a level of understanding and empathy, seemed to take hold as a valuable adaptation for practice: "It became clear she wasn't just asking a question because of a report, but wanted to really learn what they had to say." Impact on Culture Ultimately, for such changes in process to take hold and sustain within engagement practices, then they need to take hold at a shared, cultural level. This is where the beginnings of how participants, and particularly project partners, were sharing their experiences of embedding tools and tool use within their teams and processes of reporting. There were a few levels they would approach and articulate this challenge, such as for the Neighbourhood Centres where the tools provide 'a very interesting way to think about how you improve your performance' in order to keep energy levels up and how it's now 'featuring in our overarching business plan'. Having tools articulating aspects of engagement practice was also cited as a useful device for establishing a shared organisational understanding: "It adds on the ability to remind people about why they do what they do, ie., it's about people and it's about communication." As mentioned within Impact on Practice, one of the key aspects tools influenced on organisational culture was within training programmes. As a pre-existing part of the professional development of many of the participants, it stood to reason that in order to make best use of the tools in question, they would need to be internally disseminated. On a pragmatic level, this was described as doing 'training probably six to ten times a year with social workers, so up to 30 social workers' before then sending 'that tool directly to all of their email addresses.' However, there were multiple cases of participants feeling unsure of how much those they trained might use the tool going forward. Another traditional cultural management device is simply the humble meeting as a key opportunity for including tools and professional conversations around tools. At one level, the tools have actually helped facilitate meetings, and on another they provide a new and valuable dynamic of improved communication between colleagues: "We got an event coming up and what I've said to the group is at the next meeting, just use it and it'll mean that that meeting will be focused... So yes it has changed it." "Tools like that enable you to kind of have subtle conversations about power, about dynamics, about the things that people don't often acknowledge in their workplace." However, as a most fundamental evidence of cultural change comes in how participants articulated changes in the design and delivery of services in order to best make use of tools. One participant shared they were in the process to 'change the service development plan' in order to encourage their engagement workers to develop the learnings from tools: 'How this feeds into one of our objectives, why it's important for staff to do this and how it feeds into their objectives. Which feedback is most important, which actions need to be done quickly, which have the most impact, which is going to use the most resources.' Overall, the impact of cultural process seemed to bring demand for the time and space to learn the value of the tools, as much as prove their effectiveness. |
| Description | Enhanced Engagement Practices, Bringing People Together, Democratic Practice, and Design Contributions |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | PRESENTATION OF THEMES Here the evaluation report represents a discussion around the findings from thematic analysis through four key themes evidencing impact: Enhanced Engagement Practices, which is argued to articulate the changes in results; Bringing People Together, which is argued to articulate changes in process; Democratic Practice, which is argued to articulate learning towards community engagement; and Design Contributions, which argued to articulate learning the role of design towards community engagement. Enhanced Engagement Practices The first key theme groups the emergent codes of confidence in practice, enhanced conversations, enhanced proposals and enhanced capture. The common thread combining these codes was, perhaps unsurprisingly, the notion of a perceptible enhancement in participants' working practices. This enhancement is expressed through improvements at different level of effectiveness in the participants' contexts of engagement and collaboration. This was particularly evident when framed against the traditional forms of engagement of working practice they had been using before. Many of the participants reflected on their previous methods being unimaginative, formal, institutional, or simply tick-box exercises delivered to satisfy organisational tasks. Whereas, most participants were motivated and involved in their work due to how they valued meaningful and relational practices. The most tangible way this emerged for practitioners was in providing meaningful conversations with community members that they hadn't had before. The playful and constructive nature of certain tools meant that often-difficult conversations could be engaged equally by young participants and engagement workers alike. The key contribution from this theme argued to have emerged from Leapfrog, was that the participants enhanced each of the key elements of their engagement practices through more effective handling of qualitative data. By increasing the quality of the stories and insights, this reflected on their methods for capturing such quality of data. By increasing the quality of data captured, this reflected on their methods for reporting such data. By increasing the quality of each element of handling qualitative data, the overall impression was of practicing engagement with more confidence, knowing that at each stage they were developing a process that felt more effective than before. Bringing People Together The second key theme gathers the emergent codes of time and space, informal learning, stimulating interest and balanced contributions. The main thread combining these codes was in factors towards supporting a process of learning in practice. This process saw the need and demand for providing workers with time away from their usual culture with other practitioners, as their attendance to Leapfrog events provided, to participate in focused and progressive conversations on the issues and challenges they shared. The offshoot of providing projects as a space to collaboratively tackle mutual challenges was to also provide a context for participants to learn from each other. Such learning would occur almost in many different ways, with participants reflecting on their observations of how others approached similar issues, community members or contexts. It was this recognition of common challenges where informal learning is argued to have occurred most effectively. In this context, bringing people together indicates what this means on a level of live practice. Not a process of reporting projects already delivered. Not a process of advancing their agenda above or alongside others' agendas. But a process for mutual learning and progress, where a perceptible impact was conceivable from the outset, and their role within that output was perceivable as well. This promotes the ideas that learning becomes a more explicit part of engagement practices and therefore should be conceived as part of the time and space afforded to practitioners, rather than an over-prioritisation on delivery. By experiencing a process of collaboration, development and delivery, through the co-design of tools, participants in fact learn it is not just about tools, but about a tangible process for ongoing, active and shared learning towards shared goals. Democratic Practice The third key theme gathers the emergent codes of relationship building, balanced contributions, and ownership of progress. The main thread combining these codes was in the values underpinning all these projects respecting every actor and every interaction. More particularly, it was in the frequent expressions and reflections of how empowerment of the communities practitioners sought to support could be enacted through aspects of the Leapfrog process. From this analysis, relationship building is argued to be at the heart of it all; the building of new and enhanced relationships around projects of positive change. Within the processes of co-design across Leapfrog's projects, there was relationship building through the contribution of knowledge and insight alongside the collaborative efforts to provide meaningful and useful tool ideas and solutions. Within the design and use of the tools themselves, there was relationship building enabled with the users they were designed for and through their adaptation towards shared sense making. Within the learning, development and dissemination that began to happen, there were signs of relationship building across cultures in how they could approach these issues going forward. This last point is harder to evidence from the data captured from this evaluation, however, from the long term interviews there were passionate expressions that the creative process they experienced through Leapfrog should inform what community engagement should be about. This passion was most easily traced in the way co-design participants spoke with a real ownership language of the tools and the way they sought to implement them. From their accounts, this ownership of progress is argued to take stronger hold when they experienced tangible effects, particularly in the stronger relationships they were building. A key principle behind these democratic values was the recognition of nuanced differences between participants that was captured within the balanced contributions code. This not only reflected the role of tools in gathering equal and meaningful responses from all community members practitioners had used the tools with, but also in the co-design process providing a context to bring their experience and experiences to bear on tool development. The framing and thinking influenced by the Leapfrog projects promoted and exemplified a way of thinking and a way of working where participants gained a sense of purpose in the process. The strongest expressions of this came in participants trying to translate this notion of purpose in a process, such as in training and service development programmes. The thinking being that the meaningful delivery of community engagement work is not just based on what is most efficient for them as practitioners, but what makes the most of gathering people relevant to key issues; a democratic practice. Design Contributions The fourth and final key theme gathers the emergent codes of focus & structure, encouraging imagination, translatable to context and enjoyment & achievement. The main thread combining these codes was the role of a creative design process providing explicit benefits within the Leapfrog project contexts. One of the most common comments from participants reflecting on their experiences of co-design process, and their use of tools, was in how they not only encouraged creativity, but challenged themselves and the community members they worked with to think through key parts of engagement conversations. There was recognition that consultation was not just a simple transactional exchange of questions and answers, but a more complex exchange of making sense of key problems and factors underlying the questions they were asking. It was in this respect that approaching such complex engagement with a plan of action, supported by tools framing the key moments and discussion points, enhanced the value participants placed in the design process. The engagement practitioners were themselves becoming 'designers' in their own context, with tools adding an extra dimension to make their practice seem more tangible. The balance struck between enabling people to be imaginative about their working contexts, while applying a structure, articulates the capacity process many participants appeared to go through and observe. Practitioners would explore and expand their knowledge creatively, both in co-designing tools and adapting them. They also saw shared knowledge applied in the tools as artefacts articulating their knowledge; embedded focus and structure that could live on translating that shared knowledge for others. One of the crucial factors that 'lubricates' such a transference of knowledge is experience in practice of the tool's effectiveness, and enjoying of delivering such a process. There is reasonable expectation from participants unsure of what to expect that this would simply add more stress to what was often described as already stressful workloads. Participants who successfully used tools seemed as eager to report the enjoyment of both practitioner and community members in their use. The tools which had playful elements didn't 'feel' institutional and therefore humanised the whole engagement experience. |
| Description | Evaluation Tool Delivery Day with Evaluation Support Scotland |
| Geographic Reach | National |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | Leapfrog was invited to Evaluation Support Scotland (http://www.evaluationsupportscotland.org.uk) to demonstrate some of our co-design engagement and evaluation tools. Evaluation Support Scotland support Third Sector Organisations and Public Sector Organisations to engage with users to evaluate and communicate the impact of their services. The Leapfrog team talked about our research into creative engagement and evaluation practices, and shared and demonstrated some of the Leapfrog co-designed tools. |
| URL | http://leapfrog.tools/blog/talking-evaluation-with-evaluation-support-scotland/ |
| Description | Evaluation Tool Delivery Event, Highlands and Islands |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | Leapfrog ran an Evaluation tool delivery event in the Highlands and Islands region with local authorities and health care practitioners. We had participants across different areas within Moray. To name a few, Moray Council, NHS, Health Care Scotland and TSI Moray. Our participants joined us to learn about our research into engagement practices and creative evaluation. The Leapfrog team demonstrated some of our co-designed tools to the group of practitioners attending the event. |
| URL | http://leapfrog.tools/blog/evaluation-tool-delivery-event-highlands-and-islands/ |
| Description | Healthwatch Blackburn with Darwen receive the Investing in Children Award |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | Healthwatch Blackburn with Darwen received the Investing in Children Award for its Amplify project which engaged with over 2000 children and young people. Amplify is designed and delivered by young people to allow them to share their views and experiences on the things that keep them happy, healthy and feeling good in order to shape local health and social care provision. Healthwatch accredited receiving the award partly to the young people using Leapfrog tools with other young people to facilitate conversations. The Investing in Children Award recognizes and celebrates examples of imaginative and inclusive practice with children and young people. Organisations applying for the award have to demonstrate dialogue with young people which leads to change. However children and young people have to provide the evidence for the organization and endorse the membership report because it's a children and young people's award. During an evaluation interview with Ben Pearson from Healthwatch he accredited winning the award was due to the young people using Leapfrog tools with other young people saying, "Young people felt empowered and were able to facilitate the lead on activities, they weren't just people being consulted with. They were leaders really who were facilitating their own kind of conversations". |
| URL | http://www.lancashiretelegraph.co.uk/NEWS/15603425.Healthwatch_Blackburn_with_Darwen_successful_in_r... |
| Description | Influence on practice: Leapfrog tool use changes the way Wigan Council contract manage their public health services |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | A Public Health Officer at Wigan Council who supports the commissioning of public health services for children and families in Wigan in an evaluation interview told Leapfrog that they had adapted the Snapshot + Story tool to change the way they contract manage their service. They did this by adapting the Snapshot Plus Story tool to obtain qualitative and more meaningful information from service users which informed their decision. The Start Well Team within Public Health at Wigan Council also confirmed they have completely changed the way they engage with young people through adapting the Leapfrog tools for young people with effective outcomes. |
| Description | Influence on the Danish Centre for Innovation in Public Services |
| Geographic Reach | National |
| Policy Influence Type | Influenced training of practitioners or researchers |
| URL | http://leapfrog.tools/blog/leapfrogging-to-denmark-seminar-at-center-for-codesign-research-code-part... |
| Description | LCC Lancashire Care Leavers County Wide Wider University Engagement Event |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Description | LCC Lancashire Care Leavers County Wide Workers Team |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Description | LU MP2 - Library & Neighbourhood Centre Tool Sharing Event |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Description | Lancashire Care NHS Foundation Trust governors workshop (MP3 LU) |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Description | Lancashire Quality Improvement and Experience Team - Tool Sharing at Lancaster University |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Description | Lancashire Quality Improvement and Experience Team Invitation to Forum Meeting |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Description | Lancaster University Professional Services conference |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Description | Leapfrog Learning: Evidence of the effectiveness and usability of the tools. |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | Evaluation was embedded right from the beginning of the Leapfrog project and has been a major part of delivering each element of Leapfrog. An Evaluation Framework was developed to facilitate evidence capture and analysis under three overall themes in order to evidence impact: 1) Evidence of the Difference in Results: Have the tools led to a different approach, with new and diverse people involved, and with different energy and engagement? 2) Evidence of the Difference in Results: Through using the Leapfrog tools, has this led to a new, better, different outcomes and impacts for those delivering the engagement and for the ambitions of the communities involved? 3) Leapfrog Learning: Evidence of the effectiveness and usability of the tools. Also, how transferable were they and how adaptable? The evaluation framework considers a broad range of evidence in order to inform a systematic and consistence approach for collecting evidence. Building from the framework, the Leapfrog evaluation aimed to capture the stories of influence or change that the Leapfrog tools and co-design methodology had brought about across all the delivered projects and tools within the Leapfrog programme. The final evaluation report is uploaded in the Publications section. The third element reviewed for evidence of impact was regarding how the Leapfrog tools were being used. The evidence collected in the final evaluation report provided accounts of use expanding on the interim evaluation findings, with insights on the motivation created by participation within Leapfrog, insights on how and why adaptation was able to take place and new challenges set forward by participants having experienced the co-design process and tools. Extensive thematic analysis into captured quotes from structured interviews evidenced the following areas of impact. A range of sample quotes from the evaluation interviews is included in the full final evaluation report to evidence the following impact on professional practice: Confidence in practice: Workers feeling better able to engage the community members or colleagues. Enhanced conversations: Workers expressing they had discussions of more depth with colleagues/community members, compared with previously. Enhanced capture: Where the quality of insight and information is seen to be preserved, or gives cause to find ways to do so. Enhanced proposals: Where learning through Leapfrog projects and tools is expressed as connected to new funding proposals, board meetings or reporting. Informal learning: Where smaller aspects of learning was shared laterally, i.e. not up a hierarchy but more reflectively, even in teams. Time & space: Where respondents expressed a lack of time to use, learn and train in tool usage / or noted they would make time. Simulating interest: Where factors such as the visual nature of tools, or experience in practice, supported initial discussions with other actors. Enjoyment & achievement: Where the fact that activities were fun or creative was seen as valuable in their process. Translatable to context: Where workers felt potential to adapt tools in language or structure to suit their working context. Focus & structure: Where use of tools to supported more effective engagement or collaboration. Encourage imagination: Where tools challenged members to contribute to their engagement OR workers absorbing other ways of working. Balanced contributions: Where use of tools enabled wider contributions, particularly from participants less effectively reached. Relationship building: Where respondents felt they were better able to make new connections, or where the tone of engagement was more empathetic and open. Ownership of progress: Where workers and members take control of outcomes from the tool. |
| Description | Leapfrog Summer School 2018 - 3 day residential |
| Geographic Reach | National |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Description | Leapfrog Tool Fest |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Description | Leapfrog Tool Show Case |
| Geographic Reach | National |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | At a final project exhibition the Leapfrog team showcased 40 engagement tools to a mixed group of academics, engagement professionals, community trusts and researchers. Included in the visitors to the exhibition was the Scottish Cabinet Secretary for Culture, Tourism and External Affairs. |
| Description | Leapfrog Tool Target Control improves Child Welfare |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | Driving forward the voice of those most affected, having worked upon Major Project 1 (Working With Young people) and has continued his work with the Leapfrog project, Gavin Redhead has many stories to share of the impact this project has had upon him personally and professionally. The projects first story of impact was driven by a seven year-old girl, whereby there was dispute between her immediate and more distant family members as to who should have contact and responsibility for her welfare. Key insights and findings: Through drawing and stickers the child determined the people who were most important to her within her current circumstances. LF research that made a distinct and clear contribution: The Target control tool determined that the adult(s) 'speaking the loudest' did not feature at all in the child's perception of her world. Through the tool use, a visualization activity, the girls closest family members became apparent. Clarity on the matter allowed relevant and subsequent conversations preventing any need for formal action and official intervention, which in similar instances has been known to often present further family complications and disruption effecting a child's wellbeing. Reach and significance: The Target Control tool was proven to bring a positive engagement result and are being used across Blackburn and Darwen to support thousands of conversations with young people. Who benefits: The child, her family, foster carers, social services, school, council |
| URL | http://leapfrog.tools/blog/target-control-helps-to-change-a-childs-life/ |
| Description | Leapfrog Tools support Lancaster City Council friends of groups in Lancaster to raise in excess of £1M funding to improve Public Space |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | Due to government austerity measures Lancaster City Council needed new ways of maintaining their parks and open space in a situation where they got less and less money from the government. At the time Leapfrog began the council had a few 'friends of' park groups set up (e.g. Friends of Greaves Park), but realised that having more friends groups would increase the opportunity to improve the parks as friends groups are eligible to apply for different funds than the council (such as Lottery funding). It was also very important to the council that they work work closely and effectively with the local community. Chief Officer of the Environment Mark Davies and Public Realm Development Manager Helen Ryan confirmed that Leapfrog has enabled them as an organisation to reflect on the ways they consult and engage with communities and provided the opportunity to develop new, innovative tools in which to engage the community and ensure we meet their needs, for example non-verbal communication and engaging all age groups. This new approach enables officers to use Leapfrog tools in a targeted way to gather quality information. The benefit being that an engaged 'friends of' group will bid for funds from various sources that can then used to deliver the master plans. The council works with friends of groups to create a master plan together and provide a considerable amount of support to each of the groups so that they have a clear plan to work to. Both Officers and friends groups have made effective use of tools to engage communities in the development of green spaces to determine what local people would like, prove the need and successfully supported friends groups to secure external funding grants. To date the council has obtained over £1 million of additional investment in public space in Lancaster. This approach has meant the City Council has saved resources in terms of officer's time in preparing and delivering consultations, and instead generated resources. In addition, officers have benefited greatly from sharing of skills and knowledge with others through being part of this Leapfrog as well as increasing their confidence to run effective consultations. Since improving the parks visitor numbers have increased as if you have well maintained parks and play areas that has a significant impact on people's wellbeing. |
| Description | Leapfrog Tools transforms practice for engaging with young people and increases fund raising through grants |
| Geographic Reach | Europe |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | A Development Worker from Lancaster Girls and Boys Club, a charity for young people, between the ages of 8 to 18 years which provides a positive safe environment for their development and learning confirms that through Leapfrog tools she has completely transformed her practice by broadening her toolkit for creating arts based workshops and taken her (previously a technophobe) into digital story telling to represent young people and their interests. As a result of working with Leapfrog the organisation has learnt new strategies really for engaging and consulting with young people and seen young people voice their views more effectively. Using Leapfrog tools has increased their potential for future fundraising and grants. Through using Leapfrog tools to find out what young people think of the world and prove the need for the film, they were successful in obtaining a grant from The Ragdoll Foundation for £16,500 and a grant to update their technology for £7,500. For the funded project a group of 5 young people will be travelling to Transylvania in July to do an international digital filmmaking project. The focus for the funding is on people from real disadvantaged backgrounds, working with young people on the absolute margins of society who are not in education or employment or training. Their aim will be to keep those young people engaged in their organisation as volunteers and give them work experience and help their CV's and help them start to think about what they do want to do with their lives. |
| Description | Leapfrog tools featured in Child Action North West Participation Strategy and Guidance document |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Citation in other policy documents |
| Impact | Leapfrog tools featured in the 'resources for participation' section of the CANW Participation of Children and Young People Strategic Framework 2017 - 2020. Created as a visual representation, the strategy will be made accessible to the children, young people and adults that access the CANW service. They will be able to contribute towards the development and evaluation of service level plans, which will feed back into the overarching organisational strategy. To promote use of the Leapfrog tools the tools were shared by the Leapfrog team and Christy Walsh, Resource Development Manager for CANW during an interactive session at CANW with 20 practitioners from the area participation champions group. During the session Christy outlined some of her organisations successful approaches in engaging with young people, stressing the importance of active engagement and advocating the use of Leapfrog tools. |
| URL | http://leapfrog.tools/blog/blackburn-with-darwen-participation-champions-meeting/ |
| Description | Leapfrog tools lead to deeper, more meaningful engagement, in depth evaluation and ownership of outcomes for The Dukes |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | The Duke's Learning & Participation Manager told Leapfrog in an evaluation interview that using Leapfrog tools in their evaluation processes with people with limited verbal communicating skills allows them to have a voice in evaluation processes. This in turn when they start to develop new programmes of work means The Duke's are working with groups, rather than for them which ultimately leads to people taking ownership of projects. They can see what they said was taken forwards, giving them confidence that their voice matters. This new approach to evaluation takes it away from being a box ticking evaluation exercise and becomes a people centered enriching experience with real integrity in the work that is delivered and leads to meaningful change for participants. Leapfrog tools have given The Duke's and the practitioners they employ to deliver programmes, a whole new toolbox of techniques to use for their work with communities, schools and young people. They have found they can adapt the tools to meet the needs of each group they work with in slightly different ways. Using Leapfrog tools had led to different feedback and a range of feedback from participants that they may not have had before because they were just using one particular method. The toolkits have also helped to evaluate the social, health and economic impact of the work The Duke's delivers, allowing them to evidence a range of different outcomes for a project. The Duke's are very keen to work closely with Leapfrog to develop bespoke visual tools for more in-depth evaluation for the peer led work they plan to do with the travelling community. |
| Description | Leapfrog tools written into Lancashire County Council's Overarching Business plan |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | The Head of Libraries, Museums, Culture and Registrars for Lancashire County Council during an evaluation interview confirmed that Leapfrog tools have been written into their overarching business plan with the intention that every cluster should have used Leapfrog tools by the end of 2017 to make an impact on the business. For example, the member of that used the comms stretcher tool, one element of our business plan relates to the library task force, the national task force ambition paper, which is around seven outcomes, and one of those is related to digital outcomes, and learning is another one of the outcomes. So by using the Leapfrog tool in the way that that individual used it she has actually delivered two of the outcomes from a national strategic paper. This also impacts on the way the council delivers services locally. |
| Description | NHS Lancashire Trust Musculoskeletal Services Team trained in how to design and deliver a co-design process |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Description | National Institute for Health and Care Excellence (NICE) use Leapfrog tools for effective engagement and training of patient representatives on guideline committees |
| Geographic Reach | National |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | The Public Involvement Advisor supports members of the public (patients, carers, voluntary organisation representatives) to sit on their guideline committees and input the patient voice when NICE are making recommendations for the best delivery of health and social care services. He also works with third sector organisations once guidelines have been produced to ensure they're able to effectively use those guidelines in their work and make positive changes within their local area or on a national level. Through seeing how effective Leapfrog tools were in his previous role as Chief Executive at Blackburn with Darwen Healthwatch the Public Involvement Advisor decided to introduce Leapfrog tools when he joined NICE. His team now use the Target Control tool on their training course for patient representatives who are going to be sitting on guideline committees. The tool helps lay members to understand what they can and cannot influence during the committee meeting. NICE have found helping to define their role and expertise really helps improve people's confidence and understanding of their role on the committee. It can be quite daunting as a lay member as if people don't understand what's happening in the meeting as they can lose confidence and get demotivated. Using the tools in training helps the volunteer to understand that they're not there to be an expert in everything, just like any other committee member they're there to bring in a certain side of things. That helps them to see where they can have the most beneficial input and impact. The tool has now been used for around 18 months and has been really useful. Feedback from lay members has been positive. It's helped meetings to run more smoothly and generate better feedback because the patient representative knows when to feed back and how best to feed back. This in turn feeds into the way guidelines are produced because they are improved as a result of this. NICE find the Leapfrog tools easy to download, adapt and use and generate good results and save the team time. |
| Description | New team tools sharing at Lancashire Archives in Preston |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Description | Ofsted Inspection report for Blackburn with Darwen Council directly references the positive impact of Leapfrog Tools |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Citation in systematic reviews |
| Impact | Blackburn with Darwen Council has been rated among the best in the country for the services it provides for children in the borough. A team of eight Ofsted inspectors spent four weeks carrying out a rigorous inspection under the government's new single inspection framework of children's services provided by Blackburn with Darwen Council. Gavin Redhead, Children & Young People's Participation Officer for Blackburn with Darwen Council informed Leapfrog that The Oftsed Inspection report for Blackburn with Darwen directly references the impact of the Leapfrog Tools - 'Excellent participation and involvement of children in care, as well as evaluative feedback from children and families, inform service development. There are effective processes to communicate with children and families who use services, for example the 'Leapfrog' project, which helped to design tools for communication and engaging children at review'. Oftsed has praised the council for its 'early help and well co-ordinated support' but said it needs to improve the 'quality' of some of the services it provides. The judgement of the inspectors, published yesterday, puts the council in the top third of local authorities nationally and is one of only six out of 23 in the North West to have this rating. According to the report, the council have prioritised improving outcomes for children and safeguarding vulnerable people but this has meant delays in the support given to some children who are seen to be less at risk. Across the service, most assessments of children's needs are timely, but the quality is seen as variable because they are not always updated they sometimes do not inform key decision -making, according to the report. Cllr Maureen Bateson, the executive member for children's services, said: "The judgement really is something special given the unprecedented cuts to the council's budget and the increasing demand for our support. "More than anything I'm glad that children who most need our help and protection, feel positive about being looked after by the council. "We listen to their views and the inspectors saw that this led to good decisions." Linda Clegg, director of children's services, said "It's important that we take pride in this report. "The inspectors were clear that we have done amazingly well to keep standards high. The quality means we are making a real difference to the lives of children, young people and families. In an interview with Gavin Redhead when asked his organisation had changed as a result of working with Leapfrog, he said they (Blackburn) were, "far more open to creativity now and more creative approaches for engagement and consultation with young people. I think there's definitely a value in it. As well as the resources to the local authority it's the expertise and the opportunity to run training and upskill some of the workers to engage more creatively. That's been a real benefit. (Ofsted) They liked that creative practice and they were asking for some of that to go onto their website. ... Ofsted have obviously recognised the approaches that have been taken to do more creative engagement and Leapfrog being one of those opportunities. That recognition from Ofsted is phenomenal for us. So it values the approach that we've been taking, because our approach has always been point of contact participation, so where young people come into services they feel that they are listened to. So a lot of the tools that have come out of Leapfrog allow for that point of contact engagement". In the inspection report on page 75 Ofsted write, "'There are effective processes to communicate with children and families who use services, for example the 'Leapfrog' project, which helped to design tools for communication and engaging children at reviews'. Gavin is now piloting the use of the Leapfrog tools Snapshot and Story and Feedback request cycle with his champions network comprising of 30 professionals from public and third sector organisations, to change the way success is reported to annual cycles of policy reporting. |
| URL | http://www.lancashiretelegraph.co.uk/news/15710906.Council_rated_amongst_best_for_provision_of_child... |
| Description | Participation Practitioners Event - Are We Listening? (LU MP1) |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | Qualitative evaluation interviews with practitioners attending the tool sharing event conveyed improvement in working practices and outcomes through using Leapfrog tools which help to put control back in the hands of young people in the care system. This is summarised in Leapfrog's interim evaluation report. |
| URL | http://leapfrog.tools/blog/participation-practitioners-generate-many-ideas/ |
| Description | Rigorous Stories Scoping workshop - Translating Engagement into Evidence |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Description | Sharing tools for Working With Young People: Universal Challenges (LU MP1) |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | Qualitative interviews with practitioners attending the event evidence improved engagement and outcomes with young people through using Leapfrog tools for creative engagement. The evaluation is summarised in Leapfrog's interim evaluation report, uploaded in Publications on Research Fish. |
| URL | http://leapfrog.tools/blog/working-with-young-people-universal-challenges/ |
| Description | Sharing tools for creative engagement with creative engagment practitioners at the University of the West of England |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| URL | http://leapfrog.tools/blog/sharing-tools-for-creative-engagement-at-uclan/ |
| Description | The Families Division at the NHS Blackpool Teaching Hospital Families Division finds new ways to communicate effectively through Leapfrog Tools |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | Paediatric Patient Experience Officer at the NHS Blackpool Teaching Hospitals told Leapfrog that through using ten different Leapfrog tools in her consultations, mostly with children and young people the organization has found new ways to communicate effectively with colleagues and patients. They have seen communication channels being opened between different stakeholders. For example, young people have been empowered to engage directly with managers, rather than having to go through engagement professionals. Working with Leapfrog has provided the opportunity to find out what different stakeholders want following consultation; how they would like to be informed, and barriers they face. The tools have given young patients more ownership with their experiences; they are better able to have their voices heard and to be listened to by the right people. The division has identified areas for improvement within communication channels using the tools we have developed with Leapfrog. This ultimately will help them improve efficiency of working. |
| Description | Tool delivery event (Highlands & Islands Enterprise) Strengthening Communities Team: Fort William |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | 4 members of Highlands and Islands Strengthening Communities Team attended a tool delivery event in Fort William hosted by Leapfrog. The Glasgow School of Art team delivered tools designed as part of one of the projects. The event enhanced the Highlands and Islands Enterprise team in terms of approaches to community engagement and resulted in the Highlands and Islands team disseminating our tools to some of their peers and account managed community groups. |
| URL | http://leapfrog.tools/blog/make-it-happen-toolbox-sharing/ |
| Description | Tool dissemination event (Health and Social Care Moray, NHS Grampian) |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | Four health and care service professionals attended an engagement tool dissemination event. The Leapfrog team disseminated engagement tools co-designed to help engage the lonely and socially isolated. The event allowed the participants to experience the new tools they had co-designed and share ideas for potential application in their practices. The event raised their interest in new approaches to patient engagement and enhanced their current engagement practice. Participants noted how the co-design process had shaped their thinking about future approaches to developing services and engagement strategies. |
| URL | http://leapfrog.tools/blog/final-reflections/ |
| Description | Tool sharing event |
| Geographic Reach | National |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | The Leapfrog team met with the Edinburgh Women's Aid (EWA) team in Edinburgh for a tool sharing event. The EWA organisation works with vulnerable young people to give a voice who may be witnesses to domestic abuse. At the event the Leapfrog team shared a collection of our engagement tools, demonstrating to the group of participants how the tools could potentially help address some of EWA's challenges. The group are now using the Leapfrog tools with their user groups. |
| URL | http://leapfrog.tools/blog/sharing-tools-with-edinburgh-womens-aid/ |
| Description | WHIS Empowering Communities to Thrive summit - Winter Gardens, Blackpool |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Description | Wellbeing, Prevention and Early Help Service at Lancashire County Council trained in adapting Leapfrog tools to engage with children and their families |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Description | Young People's Tool Sharing Event (one) |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | The Leapfrog team delivered a Young People's tool sharing event in Forres. The event attracted representatives from Elgin Youth Café, Elgin and Quarriers Forres who are the front-runners for working with young people in Moray. We also had representatives from TSI Moray and NHS Community Health and Social Care Partnership who have been involved in Leapfrog's past tool sharing events and were keen to know more about our tools and how they could be adapted for wider use. The event shared tools for engaging with young people that Leapfrog co-designed with partners and young people in Lancaster and Blackburn with Darwen. This workshop demonstrated the Leapfrog tools to health and social care organisations who were interested in developing their current practice with youth engagement. |
| URL | http://leapfrog.tools/blog/sharing-the-young-peoples-tools-in-scotland/ |
| Description | Young people's tool sharing event (two) |
| Geographic Reach | Local/Municipal/Regional |
| Policy Influence Type | Influenced training of practitioners or researchers |
| Impact | The Leapfrog team we were invited to deliver an engagement tool sharing event in Elgin as a part of the Elgin Practitioners Network. The attendees were from the Elgin Locality Practitioners Network, Moray Council, Scottish Association for Mental Health, TSI Moray, Living For Life, and Elgin Youth café. At the event the Leapfrog team shared our approach to developing new creative engagement tools and demonstrated some of the different kinds of tools Leapfrog had co-designed within our other projects. We demonstrated how the attendees could adapt them to their needs and gave them time to experiment and develop their own tools for their own organisation that could enhance their current practices. |
| URL | http://leapfrog.tools/blog/young-peoples-tool-sharing-event-in-elgin/ |
| Description | Scaling Up Leapfrog: improving a million creative conversations |
| Amount | £80,624 (GBP) |
| Funding ID | AH/S003819/1 |
| Organisation | Arts & Humanities Research Council (AHRC) |
| Sector | Public |
| Country | United Kingdom |
| Start | 11/2018 |
| End | 10/2019 |
| Description | Co-Design with Service Deliverers (LU MP1) |
| Organisation | Lancaster City Council |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | ImaginationLancaster's first major research project (LU MP1) asks the question 'How can ideas and information be translated in a more effective way as they move back and forth between the public sector and young people?' The overall project and research question was developed by Leapfrog through a series of meetings and a scoping session with people who deliver services and create Policy relating to young people's services. In this first phase of the 'Working With Young People' project we invited Officers from Lancaster City Council who deliver frontline services to young people to a series of co-design events. Within their roles there is often a requirement to engage and consult with young people to ensure services are designed to meet the needs and preferences of young people. During the co-design phase with Service Deliverers three afternoon Leapfrog Co-design events were held at ImaginationLancaster during August 2016. The information and outcomes of these events informed the creation of three tools for engagement with young people (reported under 'Artistic and Creative Products'). The Service Deliverers returned to see and try out the final tools in October. The Scoping Session and co-design events are reported in detail under the 'Engagement Activities' section. |
| Collaborator Contribution | Before the focus of the Young People's project was confirmed, two City Council officers met with Leapfrog to discuss the potential collaboration and input into the project. They also attended a scoping session at the university along with other people from different organisations to frame the focus of the research project. Five Lancaster City Council Officers participated in three co-design events in August. They were the: Public Realm Development Manager, Public Realm Assistant for Environmental Services, the Lancaster Children's Trust Coordinator, the Tenant Participation Officer and the council's Consultation and Engagement Officer. The group also met inbetween events to discuss ideas and come up for ideas for tools themselves. The officers also attended a tools show and tell event to see and try out the final tools in October 2016. The officers are currently trialing the tools with young people when they have engagement events and activities. They agreed to help Leapfrog evaluate the tools and the impact they have on their engagement processes with young people. |
| Impact | 3 new tools for engaging with young people have resulted from this collaboratin. Some of the tools are a collection of tools that can work alone or as part of a process. The tools are reported under 'Artistic and Creative Products' and called: 1) Everybody 2) The Right Ideas 3) Word Play A report on the Co-Design With Service Deliverers phase of the project has been created. This is detailed under 'Publications'. |
| Start Year | 2015 |
| Description | Co-Design with Young People (LU MP1) |
| Organisation | Blackburn With Darwen Council |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | ImaginationLancaster's first major research project (LU MP1) asks the question 'How can ideas and information be translated in a more effective way as they move back and forth between the public sector and young people?' This project will work with key stakeholders in the public sector but also, and critically young people themselves to co design new tools for engagement. In the second phase of the 'Working With Young People' project we collaborated with the Children and Young Peoples Participation Officer within the Safeguarding Unit in the Children's Services Department at Blackburn with Darwen Borough Council. (BBWD). Also Child Action Northwest (CANW) who work with over 6000 children, young people and families in the North West of England every year. Over several meetings with BBWD and CANW Leapfrog we formed a partnership that would co-design with a group of vulnerable young people, to design ways their voices could be involved in the decisions that affect them. Lancaster University led the development and delivery of the co-design workshops and funded the residential accommodation. Leapfrog recruited a highly experienced facilitator Dee Hennessy who is passionate and experienced at working with vulnerable young people to lead the co-design programme with young people. All of the Engagement Activities are reported in detail in the relevant sections. |
| Collaborator Contribution | Our partners took responsibility for the recruitment, safeguarding and health and safety assessments for the Residential. They provided the venue for the Taster workshop and arranged for transport for all the young people. For the residential as the young people have 1-1 support at school, partners provided 5 support workers for the weekend. They also arranged the transport to the Residential and overnight accommodation at Borwick Hall. They also organised for the young people to come together as a group again at the follow up workshop in January 2016. |
| Impact | Outputs: 8 tools: Everybody, The Right Ideas, Word Play, BADGE, Storyboard Contract, Target Control, Topic Tally, Sound Advice. Plus a toolbox which was 'The Inspirer' Newspaper which went on to with the British Youth Council's Youth on Board Award for Innovation in 2016, an award which is judged and selected by young people. A film about the Working With Young People's project was also created to promote the tools. In 2017 Healthwatch won the Investing in Children Award for its Amplify project which engaged with over 2000 children and young people. In an evaluation interview Healthwatch accredited receiving the award due to the young people using Leapfrog tools with other young people to facilitate conversations. The Investing in Children Award recognises and celebrates examples of imaginative and inclusive practice with children and young people. During an evaluation interview with Blackburn with Darwen Council it was reported that at least two or three of those young people who attended the Leapfrog co-design residential are now considering more of an academic route than they would have done previously. The Start Well Team within Public Health at Wigan Council confirmed they have completely changed the way they engage with young people through adapting the Leapfrog tools for young people. The National Institute for Health and Care Excellence (NICE) has introduced the Target Control tools for effective engagement and training of patient representatives on guideline committees for the past 18 months with improved outcomes. |
| Start Year | 2015 |
| Description | Co-Design with Young People (LU MP1) |
| Organisation | Child Action Northwest |
| Country | United Kingdom |
| Sector | Charity/Non Profit |
| PI Contribution | ImaginationLancaster's first major research project (LU MP1) asks the question 'How can ideas and information be translated in a more effective way as they move back and forth between the public sector and young people?' This project will work with key stakeholders in the public sector but also, and critically young people themselves to co design new tools for engagement. In the second phase of the 'Working With Young People' project we collaborated with the Children and Young Peoples Participation Officer within the Safeguarding Unit in the Children's Services Department at Blackburn with Darwen Borough Council. (BBWD). Also Child Action Northwest (CANW) who work with over 6000 children, young people and families in the North West of England every year. Over several meetings with BBWD and CANW Leapfrog we formed a partnership that would co-design with a group of vulnerable young people, to design ways their voices could be involved in the decisions that affect them. Lancaster University led the development and delivery of the co-design workshops and funded the residential accommodation. Leapfrog recruited a highly experienced facilitator Dee Hennessy who is passionate and experienced at working with vulnerable young people to lead the co-design programme with young people. All of the Engagement Activities are reported in detail in the relevant sections. |
| Collaborator Contribution | Our partners took responsibility for the recruitment, safeguarding and health and safety assessments for the Residential. They provided the venue for the Taster workshop and arranged for transport for all the young people. For the residential as the young people have 1-1 support at school, partners provided 5 support workers for the weekend. They also arranged the transport to the Residential and overnight accommodation at Borwick Hall. They also organised for the young people to come together as a group again at the follow up workshop in January 2016. |
| Impact | Outputs: 8 tools: Everybody, The Right Ideas, Word Play, BADGE, Storyboard Contract, Target Control, Topic Tally, Sound Advice. Plus a toolbox which was 'The Inspirer' Newspaper which went on to with the British Youth Council's Youth on Board Award for Innovation in 2016, an award which is judged and selected by young people. A film about the Working With Young People's project was also created to promote the tools. In 2017 Healthwatch won the Investing in Children Award for its Amplify project which engaged with over 2000 children and young people. In an evaluation interview Healthwatch accredited receiving the award due to the young people using Leapfrog tools with other young people to facilitate conversations. The Investing in Children Award recognises and celebrates examples of imaginative and inclusive practice with children and young people. During an evaluation interview with Blackburn with Darwen Council it was reported that at least two or three of those young people who attended the Leapfrog co-design residential are now considering more of an academic route than they would have done previously. The Start Well Team within Public Health at Wigan Council confirmed they have completely changed the way they engage with young people through adapting the Leapfrog tools for young people. The National Institute for Health and Care Excellence (NICE) has introduced the Target Control tools for effective engagement and training of patient representatives on guideline committees for the past 18 months with improved outcomes. |
| Start Year | 2015 |
| Description | Derbyshire Matrix (LU Short Project 3) |
| Organisation | Derbyshire County Council |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | A short project aiming to generate an innovative co-designed tool to support local authorities and other key stakeholders in their statutory responsibility to safeguard vulnerable adults. Leapfrog researchers met with DCC officers to discuss such an approach and an ambitious one-day event was planned to bring all of the parties together under the umbrella name of The Derbyshire Matrix.This event was faciliated by Dee Hennessy and Leon Cruickshank. Following on from this workshop a set of tools were developed, tested with partners and launched at a Derbyshire County Council conference in February 2017. |
| Collaborator Contribution | The partners participated fully in scoping the project brief. The co-design group made up of 14 in total including senior safeguarding managers, front-line social workers, advocates, third-sector representatives, a fire officer, a CCG heath commissioner and the independent Chair of the Adult Safeguarding Board - worked robustly and precisely to consider the terrain within which we could legitimately work together, and then to identify the opportunities for change and improvement that might be possible within it. Following the co-design day, the tool ideas were taken forward, refined and transformed into tools with frequent feedback from the Derbyshire Safeguarding Adults Board. Two communication tools were created; the In Sight Matrix folder and Lens and Focus prompt postcards. Derbyshire County Council paid 2000 copies of the final tools to be printed and launched on Monday 6th February to 150 social workers, clinicians, police and fire offices, housing and environmental health officials and drug and alcohol specialists. Since then the tool has been shared |
| Impact | Two communication tools were created; the In Sight Matrix folder and Lens and Focus prompt postcards. Derbyshire County Council paid 2000 copies of the final tools to be printed and launched on Monday 6th February to 150 social workers, clinicians, police and fire offices, housing and environmental health officials and drug and alcohol specialists. To date we know the tool has been used with for a young man with a learning disability who's got communication problems through a speech and language therapist whose views then were incorporated into the meeting. Derbyshire Council have asked for Leapfrog's support to evaluate who else has used the tool and its impact in May 2018 as the council have shared the tool around different forums such as a Carer Stakeholder Group, the East Midlands Safeguarding Board and promoted it across East Midlands which takes in eight local authorities. The tool is also available of Derbyshire's Council's web site as a download. |
| Start Year | 2016 |
| Description | Engagement Tools: robust definitions and categorization (LU SP4) - Collaboration with IRISS |
| Organisation | Institute for Research and Innovation in Social Services |
| Country | United Kingdom |
| Sector | Charity/Non Profit |
| PI Contribution | This short project aimed to define tools for creative engagement and develop a taxonomy of engagement tools. Lancaster University and IRISS pooled the resources and effort to make it happen. The project involved the Lancaster University PI, Co-I and PhDs and the IRISS project manager. This partnership organised a series of meetings from May - October 2016 at IRISS Glasgow and Lancaster University. Leapfrog brought expertise and knowledge in tools for creative engagement to the project. The partnership produced a journal paper that contains a framework to support the adaptation of tools by social service practitioners. We also produced a leaflet to support the enhancement of social service engagement through the use of tools. The content of the leaflet can be accessed through our website. |
| Collaborator Contribution | IRISS brought expertise and knowledge of using engagement tools in Scottish social services to the series of meetings from May -October 2016. IRISS team and their Scottish partners collaborated on the design, production and revision of the leaflet. |
| Impact | The partnership resulted in a journal paper that contains a framework to support the adaptation of tools by social service practitioners. We also produced a leaflet to support the enhancement of social service engagement through the use of tools |
| Start Year | 2016 |
| Description | Evaluation Credence (GSA SP1) |
| Organisation | Eden Court - CREATIVE |
| Country | United Kingdom |
| Sector | Academic/University |
| PI Contribution | The outcomes from this project proved to be insightful and the results gave us an in depth understanding of their evaluation process. On reflecting the insights from our interviews it was identified that our partners emphasized the need in creative engagement, especially for evaluation. As a result, a common theme across the partners was identified as a need for creative, non invasive evaluation approach. |
| Collaborator Contribution | Each partner spent at least half a day with us for informal interviews and scoping session. Our main partner in the project Eden Court creative spent almost two half days and one full day in informal meetings to scope the project and also took time to introduce Leapfrog to their partners within the Highlands and Islands which opened more possibilities to widen our impact. |
| Impact | As part of the Evaluation Credence project we delivered a report and Evaluation Top Tips postcard. As part of the project we conducted series of interviews with partners in and around Highlands and Islands who were involved in organisation and implementation for events, (Digital Media Manager, Children's Service Manager and Coordinator for Inverness Police Scotland Youth Volunteers). |
| Start Year | 2015 |
| Description | Evaluation Credence (GSA SP1) |
| Organisation | Findhorn Bay Arts |
| Country | United Kingdom |
| Sector | Private |
| PI Contribution | The outcomes from this project proved to be insightful and the results gave us an in depth understanding of their evaluation process. On reflecting the insights from our interviews it was identified that our partners emphasized the need in creative engagement, especially for evaluation. As a result, a common theme across the partners was identified as a need for creative, non invasive evaluation approach. |
| Collaborator Contribution | Each partner spent at least half a day with us for informal interviews and scoping session. Our main partner in the project Eden Court creative spent almost two half days and one full day in informal meetings to scope the project and also took time to introduce Leapfrog to their partners within the Highlands and Islands which opened more possibilities to widen our impact. |
| Impact | As part of the Evaluation Credence project we delivered a report and Evaluation Top Tips postcard. As part of the project we conducted series of interviews with partners in and around Highlands and Islands who were involved in organisation and implementation for events, (Digital Media Manager, Children's Service Manager and Coordinator for Inverness Police Scotland Youth Volunteers). |
| Start Year | 2015 |
| Description | Evaluation Credence (GSA SP1) |
| Organisation | Police Scotland |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | The outcomes from this project proved to be insightful and the results gave us an in depth understanding of their evaluation process. On reflecting the insights from our interviews it was identified that our partners emphasized the need in creative engagement, especially for evaluation. As a result, a common theme across the partners was identified as a need for creative, non invasive evaluation approach. |
| Collaborator Contribution | Each partner spent at least half a day with us for informal interviews and scoping session. Our main partner in the project Eden Court creative spent almost two half days and one full day in informal meetings to scope the project and also took time to introduce Leapfrog to their partners within the Highlands and Islands which opened more possibilities to widen our impact. |
| Impact | As part of the Evaluation Credence project we delivered a report and Evaluation Top Tips postcard. As part of the project we conducted series of interviews with partners in and around Highlands and Islands who were involved in organisation and implementation for events, (Digital Media Manager, Children's Service Manager and Coordinator for Inverness Police Scotland Youth Volunteers). |
| Start Year | 2015 |
| Description | Gathering Stories Through Evaluation Tools (GSA SP2) |
| Organisation | Eden Court - CREATIVE |
| Country | United Kingdom |
| Sector | Academic/University |
| PI Contribution | Since June 2015 when the project commenced, we have been closely working with our key partners to co-design creative evaluation tool. In November 2015 we distributed the final Evaluation Game tool that came out of the co-design sessions. The tool has been so far used by our partners and also used widely by public sector organisations across UK. We are still in touch with our key partners and we are following up with our evaluation tools to identify what changes our creative intervention has provided. |
| Collaborator Contribution | The partners spent at least two half a day with us for co-design workshops. Our key partner in this project TSIMoray were greatly involved in the co-design process and also played a big role in delivering our tools to the right people within the community. With TSIMoray's involvement, we have thus far reached out to 10 different partners across the Highlands and Island to deliver workshops and tools we have designed and identified as creative evaluation tools. |
| Impact | We co-designed and developed the Evaluation Game Tool as a part of the GSA Short Project 2 along with our partners (tsiMoray, Moray Art Center, Moray Council and Eden Court Creative). Following the successful use of the Evaluation game tool, we have organised evaluation tool delivery workshops within the Highlands and Islands which opened up more dissemination opportunities such as NHS Scotland, Evaluation Support Scotland, Keith Youth Community, Health Care Scotland and Mental Health, Moray, Greater Pollok Integration Network, Edinburgh Women's Aid and many more. So, far 25 Evaluation Game tool has been used by practitioners from various organisations. We have evaluated the tool use as a part of the project's interim evaluation. From the analysis, it was identified that the Game has transformed the way some of the practitioners did the evaluation. One of the practitioners from 'Greater Pollok Integration Network' said her user groups were more engaged and helped them to open up and have a discussion with other participants. Another practitioner from TSI Moray had been using the tool for the last 14 months with her user groups and has reported during the interim evaluation that the tool has helped her to gain a deeper understanding of her user groups. Another practitioner from Edinburgh Women's Aid used the Game with vulnerable young people who had witnessed domestic abuse. During which they observed that the tool acted as an ice breaker between the parent, children and social workers. |
| Start Year | 2015 |
| Description | Gathering Stories Through Evaluation Tools (GSA SP2) |
| Organisation | Moray Art Center Findhorn |
| Country | United Kingdom |
| Sector | Private |
| PI Contribution | Since June 2015 when the project commenced, we have been closely working with our key partners to co-design creative evaluation tool. In November 2015 we distributed the final Evaluation Game tool that came out of the co-design sessions. The tool has been so far used by our partners and also used widely by public sector organisations across UK. We are still in touch with our key partners and we are following up with our evaluation tools to identify what changes our creative intervention has provided. |
| Collaborator Contribution | The partners spent at least two half a day with us for co-design workshops. Our key partner in this project TSIMoray were greatly involved in the co-design process and also played a big role in delivering our tools to the right people within the community. With TSIMoray's involvement, we have thus far reached out to 10 different partners across the Highlands and Island to deliver workshops and tools we have designed and identified as creative evaluation tools. |
| Impact | We co-designed and developed the Evaluation Game Tool as a part of the GSA Short Project 2 along with our partners (tsiMoray, Moray Art Center, Moray Council and Eden Court Creative). Following the successful use of the Evaluation game tool, we have organised evaluation tool delivery workshops within the Highlands and Islands which opened up more dissemination opportunities such as NHS Scotland, Evaluation Support Scotland, Keith Youth Community, Health Care Scotland and Mental Health, Moray, Greater Pollok Integration Network, Edinburgh Women's Aid and many more. So, far 25 Evaluation Game tool has been used by practitioners from various organisations. We have evaluated the tool use as a part of the project's interim evaluation. From the analysis, it was identified that the Game has transformed the way some of the practitioners did the evaluation. One of the practitioners from 'Greater Pollok Integration Network' said her user groups were more engaged and helped them to open up and have a discussion with other participants. Another practitioner from TSI Moray had been using the tool for the last 14 months with her user groups and has reported during the interim evaluation that the tool has helped her to gain a deeper understanding of her user groups. Another practitioner from Edinburgh Women's Aid used the Game with vulnerable young people who had witnessed domestic abuse. During which they observed that the tool acted as an ice breaker between the parent, children and social workers. |
| Start Year | 2015 |
| Description | Gathering Stories Through Evaluation Tools (GSA SP2) |
| Organisation | Moray Council |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | Since June 2015 when the project commenced, we have been closely working with our key partners to co-design creative evaluation tool. In November 2015 we distributed the final Evaluation Game tool that came out of the co-design sessions. The tool has been so far used by our partners and also used widely by public sector organisations across UK. We are still in touch with our key partners and we are following up with our evaluation tools to identify what changes our creative intervention has provided. |
| Collaborator Contribution | The partners spent at least two half a day with us for co-design workshops. Our key partner in this project TSIMoray were greatly involved in the co-design process and also played a big role in delivering our tools to the right people within the community. With TSIMoray's involvement, we have thus far reached out to 10 different partners across the Highlands and Island to deliver workshops and tools we have designed and identified as creative evaluation tools. |
| Impact | We co-designed and developed the Evaluation Game Tool as a part of the GSA Short Project 2 along with our partners (tsiMoray, Moray Art Center, Moray Council and Eden Court Creative). Following the successful use of the Evaluation game tool, we have organised evaluation tool delivery workshops within the Highlands and Islands which opened up more dissemination opportunities such as NHS Scotland, Evaluation Support Scotland, Keith Youth Community, Health Care Scotland and Mental Health, Moray, Greater Pollok Integration Network, Edinburgh Women's Aid and many more. So, far 25 Evaluation Game tool has been used by practitioners from various organisations. We have evaluated the tool use as a part of the project's interim evaluation. From the analysis, it was identified that the Game has transformed the way some of the practitioners did the evaluation. One of the practitioners from 'Greater Pollok Integration Network' said her user groups were more engaged and helped them to open up and have a discussion with other participants. Another practitioner from TSI Moray had been using the tool for the last 14 months with her user groups and has reported during the interim evaluation that the tool has helped her to gain a deeper understanding of her user groups. Another practitioner from Edinburgh Women's Aid used the Game with vulnerable young people who had witnessed domestic abuse. During which they observed that the tool acted as an ice breaker between the parent, children and social workers. |
| Start Year | 2015 |
| Description | Gathering Stories Through Evaluation Tools (GSA SP2) |
| Organisation | Third Sector Interface Moray |
| Country | United Kingdom |
| Sector | Private |
| PI Contribution | Since June 2015 when the project commenced, we have been closely working with our key partners to co-design creative evaluation tool. In November 2015 we distributed the final Evaluation Game tool that came out of the co-design sessions. The tool has been so far used by our partners and also used widely by public sector organisations across UK. We are still in touch with our key partners and we are following up with our evaluation tools to identify what changes our creative intervention has provided. |
| Collaborator Contribution | The partners spent at least two half a day with us for co-design workshops. Our key partner in this project TSIMoray were greatly involved in the co-design process and also played a big role in delivering our tools to the right people within the community. With TSIMoray's involvement, we have thus far reached out to 10 different partners across the Highlands and Island to deliver workshops and tools we have designed and identified as creative evaluation tools. |
| Impact | We co-designed and developed the Evaluation Game Tool as a part of the GSA Short Project 2 along with our partners (tsiMoray, Moray Art Center, Moray Council and Eden Court Creative). Following the successful use of the Evaluation game tool, we have organised evaluation tool delivery workshops within the Highlands and Islands which opened up more dissemination opportunities such as NHS Scotland, Evaluation Support Scotland, Keith Youth Community, Health Care Scotland and Mental Health, Moray, Greater Pollok Integration Network, Edinburgh Women's Aid and many more. So, far 25 Evaluation Game tool has been used by practitioners from various organisations. We have evaluated the tool use as a part of the project's interim evaluation. From the analysis, it was identified that the Game has transformed the way some of the practitioners did the evaluation. One of the practitioners from 'Greater Pollok Integration Network' said her user groups were more engaged and helped them to open up and have a discussion with other participants. Another practitioner from TSI Moray had been using the tool for the last 14 months with her user groups and has reported during the interim evaluation that the tool has helped her to gain a deeper understanding of her user groups. Another practitioner from Edinburgh Women's Aid used the Game with vulnerable young people who had witnessed domestic abuse. During which they observed that the tool acted as an ice breaker between the parent, children and social workers. |
| Start Year | 2015 |
| Description | Healthy Stories (LU Short project 6) |
| Organisation | Blackburn With Darwen Council |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | The health intelligence unit of Blackburn with Darwen Unitary authority are running a series of 5 events to determine how people can adopt a healthier lifestyle . The long-term aim is use prevention to reduce the resources needed to provide a good healthcare service. This short project focuses on how the results of this creative engagement can be translated and analyzed in a consistent manner to inform decision-making. The Leapfrog Research Associate attended a series of project scoping meetings with partners. They then went on to attend a series of planning meetings for Public Health 5 events to determine how people can adopt a healthier lifestyle. In parallel to this the partners and the Research Associate met separately to co-design and test tools which could be used to translate and analyse the results of creative engagement in a consistent manner to inform decision making. |
| Collaborator Contribution | Partners worked with the Leapfrog Research Associate to share the facilitation plans and objectives for their public health events. Together over a series of meetings they co-designed tools together. These were then tested with a diverse range of community consultations. These tools are now being refined and finalised in Spring 2017. |
| Impact | The tools are currently being refined and tested with communities in Spring 2017. Final versions of the tools will be uploaded once events have taken place in March-April 2017. |
| Start Year | 2016 |
| Description | Healthy Stories (LU Short project 6) |
| Organisation | Healthwatch |
| Country | United Kingdom |
| Sector | Charity/Non Profit |
| PI Contribution | The health intelligence unit of Blackburn with Darwen Unitary authority are running a series of 5 events to determine how people can adopt a healthier lifestyle . The long-term aim is use prevention to reduce the resources needed to provide a good healthcare service. This short project focuses on how the results of this creative engagement can be translated and analyzed in a consistent manner to inform decision-making. The Leapfrog Research Associate attended a series of project scoping meetings with partners. They then went on to attend a series of planning meetings for Public Health 5 events to determine how people can adopt a healthier lifestyle. In parallel to this the partners and the Research Associate met separately to co-design and test tools which could be used to translate and analyse the results of creative engagement in a consistent manner to inform decision making. |
| Collaborator Contribution | Partners worked with the Leapfrog Research Associate to share the facilitation plans and objectives for their public health events. Together over a series of meetings they co-designed tools together. These were then tested with a diverse range of community consultations. These tools are now being refined and finalised in Spring 2017. |
| Impact | The tools are currently being refined and tested with communities in Spring 2017. Final versions of the tools will be uploaded once events have taken place in March-April 2017. |
| Start Year | 2016 |
| Description | Improve It (LU SP6) (2017 - 2017) |
| Organisation | Lancashire County Council |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | The 'Improve It' project consisted of a close-knit collaboration with the Leaving Care Service (PPA) staff to improve Young People (YP tools to invigorate the pathway planning process of care leavers and support workers, as the current YP tools are viewed as inappropriate for their work. The Leapfrog team designed and facilitated a workshop that worked with the PPA group to improve three YP tools in order to support care leaver workers in their practice. The Leapfrog team brought their design knowledge, skills, co-design knowledge and experience, as well as research expertise to the partnership to enable a creative exchange with this partner. |
| Collaborator Contribution | This project could not have been carried out without the close collaboration with the Leaving Care Service (PPA) managers and care workers. They contributed at all times to make this project happen. They brought their expertise in leaving care services and engagement tools, which contributed to the success of the workshop. |
| Impact | The outcomes from this collaboration has produced three new versions of Leapfrog tools and a report which are available to download at Leapfrog website. |
| Start Year | 2017 |
| Description | LU Major Research project 2: Collaboration with Lancashire County Council - Neighburhood Centres Project |
| Organisation | Lancashire County Council |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | The project aimed to develop a series of tools and approaches that can be used to enable the best possible transition from libraries to multi-stakeholder neighbourhood centres. Leapfrog developed the project proposal, aims and objectives with the Senior Management team of Lancashire County Council. Leapfrog organised a series of scoping and co-design workshops from June - December 2016 that took LCC professionals through a detailed co-design process. Many of these events were held at Lancaster University and Leapfrog provided all catering and materials for the project. Leapfrog brought expertise and knowledge of designing tools for creative engagement to the project. The final tools were shared with the County Council in January 2017. |
| Collaborator Contribution | Lancashire County Council, particularly the Head of Libraries, Museums, Culture and Registrar supported Senior Management to scope and collaborate on the project with Leapfrog. Senior Management recruited a team of 28 committed, motivated LCC professionals from across many services to work on the co-design project. In total LCC employees attended 10 Leapfrog events. 3 of the full day co-design workshops took place at County Council libraries for which there was no room hire charge. County County professionals brought their expertise of running libraries, childrens services, faciliites and engaging with communities to the project. The co-design team also worked on their tool ideas inbetween events in work time. Senior Management maintained communication with Leapfrog's Principal Investigator and Design Manager in meetings outside the co-design process to ensure good communication and to plan for the project and tools to have a long term impact. |
| Impact | 7 tools have resulted from this project, which are also reported under Artistic and Creative products. These tools will be used across Lancashire in the process of creating new Neighbourhood centres in 2017 and beyond. They will also be shared more widely with public sector and community partners looking to create multi-use spaces. The collaboration was multi disciplinary involving Senior Management in Lancashire County Council Library service and also a representative sample of senior management and employees from other services using the new spaces, in particular Libraries, Museums, Culture and Registrars, Wellbeing, Prevention and Early Help Service and Asset Management being responsible for the establishment of Neighbourhood Centres. The tools have been embedded into LCC's intranet and can be ordered and printed through the Council's Business Support Services. |
| Start Year | 2016 |
| Description | LU Short Project 5: Creative Processes for Engagement in a Museum Context with the Victoria & Albert Museum |
| Organisation | Victoria and Albert Museum |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | This collaborative project with Sarah Campbell at the V&A London was initiated by Sarah to help her understand the creative processes of leaders in the field of engagement using museums. Leapfrog spent 2 full days with Sarah at ImaginationLancaster scoping the project and co-designing tools for Sarah to utilise on her 3 week Winston Churchill Fellowship funded trip to engage some of the best museum engagement professionals in the world to reflect on and articulate their creative process. A follow up day at ImaginationLancaster to analyse the outcomes of her trip also took place. A joint journal paper is planned for 2017. |
| Collaborator Contribution | The Victoria and Albert funded train travel for Sarah Campbell to Lancaster for 4 return journeys and overnight hotel accommodation. Sarah spent 4 full days at ImaginationLancaster working with the team. She also spent time during her 3 week trip utilising and testing the tools we had co-designed and feeding back to the team, as well as writing blog posts to contribute to a report on the short project. A joint journal paper is planned for 2017. |
| Impact | 3 tools were co-designed during this project which are reported under the Creative artifacts section. 1) What do I bring to my role? 2) Matrix tool 3) Postcard tool |
| Start Year | 2016 |
| Description | Make It Stick (LU SP2) |
| Organisation | Blackburn With Darwen Council |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | This short project led on from LU SP1. To shape the project and meet existing need in the growing Leapfrog community, the PhD candidate Hayley Alter designed the research project with input from public sector partners from across the region who engage often with the members of the public interacting with the services they represent. Hayley liaised with those partners to organise, develop and facilitate 5 technical workshops to 18 participants in total at their places of work. The workshop was designed to both exchange ideas and transfer new skills specific to co-designing new variations of the Make It Stick tool in different contexts. We also supported partners to market the workshops to their own teams and networks. Hayley produced supporting materials to guide people in creating and we also provided packs of free blank sticker sheets ready for use which form the physical component of the tool. Both the guidance and access to packs of sticker sheets are also provided freely through the website. |
| Collaborator Contribution | The partners worked with Leapfrog PhD candidate Hayley Alter to design this short research project, providing, through discussion, a clear picture of their existing needs and possible solutions based on the experience they already had working with Visual Voice. After the tool and workshop design phase, the partners hosted their respective workshops, marketing it to potential participants, organising the space and necessary resources. The participants were from various teams within their organisations and in some cases were invited as external partners too. Following on, 10 of the 18 participants involved have taken the time to complete both design research and evaluation interviews to reflect on their experience of: 1. attending the workshop and; 2. making and using the tool, and what impacts either of these might have made since. |
| Impact | The public sector partnerships resulted in the creation of 13 New Make It Stick templates which have been shared widely. This output is also helping us in starting to build insights into how and in what context tools might be successfully created, adapted and shared for use and what factors, design and otherwise, might feed that outcome. For more information, please refer to the report covering Phase 1 on Make It Stick (design development and workshop delivery). Phase 2, which evaluates and assesses impact following on from the interviews described above will be published in the next AHRC reporting period. |
| Start Year | 2015 |
| Description | Make It Stick (LU SP2) |
| Organisation | Lancashire County Council |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | This short project led on from LU SP1. To shape the project and meet existing need in the growing Leapfrog community, the PhD candidate Hayley Alter designed the research project with input from public sector partners from across the region who engage often with the members of the public interacting with the services they represent. Hayley liaised with those partners to organise, develop and facilitate 5 technical workshops to 18 participants in total at their places of work. The workshop was designed to both exchange ideas and transfer new skills specific to co-designing new variations of the Make It Stick tool in different contexts. We also supported partners to market the workshops to their own teams and networks. Hayley produced supporting materials to guide people in creating and we also provided packs of free blank sticker sheets ready for use which form the physical component of the tool. Both the guidance and access to packs of sticker sheets are also provided freely through the website. |
| Collaborator Contribution | The partners worked with Leapfrog PhD candidate Hayley Alter to design this short research project, providing, through discussion, a clear picture of their existing needs and possible solutions based on the experience they already had working with Visual Voice. After the tool and workshop design phase, the partners hosted their respective workshops, marketing it to potential participants, organising the space and necessary resources. The participants were from various teams within their organisations and in some cases were invited as external partners too. Following on, 10 of the 18 participants involved have taken the time to complete both design research and evaluation interviews to reflect on their experience of: 1. attending the workshop and; 2. making and using the tool, and what impacts either of these might have made since. |
| Impact | The public sector partnerships resulted in the creation of 13 New Make It Stick templates which have been shared widely. This output is also helping us in starting to build insights into how and in what context tools might be successfully created, adapted and shared for use and what factors, design and otherwise, might feed that outcome. For more information, please refer to the report covering Phase 1 on Make It Stick (design development and workshop delivery). Phase 2, which evaluates and assesses impact following on from the interviews described above will be published in the next AHRC reporting period. |
| Start Year | 2015 |
| Description | Make It Stick (LU SP2) |
| Organisation | Lancaster City Council |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | This short project led on from LU SP1. To shape the project and meet existing need in the growing Leapfrog community, the PhD candidate Hayley Alter designed the research project with input from public sector partners from across the region who engage often with the members of the public interacting with the services they represent. Hayley liaised with those partners to organise, develop and facilitate 5 technical workshops to 18 participants in total at their places of work. The workshop was designed to both exchange ideas and transfer new skills specific to co-designing new variations of the Make It Stick tool in different contexts. We also supported partners to market the workshops to their own teams and networks. Hayley produced supporting materials to guide people in creating and we also provided packs of free blank sticker sheets ready for use which form the physical component of the tool. Both the guidance and access to packs of sticker sheets are also provided freely through the website. |
| Collaborator Contribution | The partners worked with Leapfrog PhD candidate Hayley Alter to design this short research project, providing, through discussion, a clear picture of their existing needs and possible solutions based on the experience they already had working with Visual Voice. After the tool and workshop design phase, the partners hosted their respective workshops, marketing it to potential participants, organising the space and necessary resources. The participants were from various teams within their organisations and in some cases were invited as external partners too. Following on, 10 of the 18 participants involved have taken the time to complete both design research and evaluation interviews to reflect on their experience of: 1. attending the workshop and; 2. making and using the tool, and what impacts either of these might have made since. |
| Impact | The public sector partnerships resulted in the creation of 13 New Make It Stick templates which have been shared widely. This output is also helping us in starting to build insights into how and in what context tools might be successfully created, adapted and shared for use and what factors, design and otherwise, might feed that outcome. For more information, please refer to the report covering Phase 1 on Make It Stick (design development and workshop delivery). Phase 2, which evaluates and assesses impact following on from the interviews described above will be published in the next AHRC reporting period. |
| Start Year | 2015 |
| Description | Peer to Peer Engagement (GSA MP1) |
| Organisation | Colintraive and Glendaruel Development Trust |
| Country | United Kingdom |
| Sector | Charity/Non Profit |
| PI Contribution | The first major project for the Glasgow School of Art team engages with community led initiatives in isolated islands communities to develop peer to peer engagement tools to support community projects. Tools that can be used in and by communities to engage people in development plans for their local area and crucially maintain engagement in projects once they have begun. Through the project we hope to embed practices that will lead to sustainable community led and owned projects. With a large spread of islands communities around the Scottish coast it was important for us to scope the right partners who would help generate great engagement tools and have the biggest impact. To help us gain the right insights into potential community partners the Glasgow team, including the Co-I and RA, hosted a series of scoping workshops with Highlands and Islands Enterprise, our key partner in this project. We worked with their project officers to highlight some of the most pressing issues around developing and sustaining community projects. During these sessions we designed a framework to support our decision making process when looking at projects to partner with and scoped out the most promising 'leads' for us to follow up. The Leapfrog team designed and delivered a series of co-design workshops to design the engagement tools with our parters. The Leapfrog team brought their creative design skills and knowledge, co-design experience and their research expertise to the collaboration. |
| Collaborator Contribution | Our major partners during the scoping phase of our first major project were the community broadband Scotland adviser for Highlands and Islands Enterprise and the community assets sector lead also for Highlands and Islands Enterprise. They were extremely valuable partners for us who brought their expansive knowledge of community engagement issues across Scotland and unique insight into the activities and people that would be key for us to engage with for a successful future co-design project. The partners met with us initially to exchange knowledge, conceive and develop the idea for our major project. Our partners came together for an exploratory scoping workshop where they helped us to define the boundaries for our projects, and were instrumental in selecting the community led initiatives we would go on to partner for co-design workshops. They also assisted us with recruitment for future workshops. Our community trust partners brought their experience of working within community led initiatives |
| Impact | The initial scoping produced the co-design project proposals. The project itself has produced a new event planning toolkit called Make It Happen! Counting five new engagement tools. All tools, the toolbox and the report can be found on the project page http://leapfrog.tools/project/major-project-peer-to-peer-community-consultation/. The project has produced one published conference paper and a journal paper for the Design Journal under review. |
| Start Year | 2015 |
| Description | Peer to Peer Engagement (GSA MP1) |
| Organisation | Government of Scotland |
| Department | Highlands & Islands Enterprise |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | The first major project for the Glasgow School of Art team engages with community led initiatives in isolated islands communities to develop peer to peer engagement tools to support community projects. Tools that can be used in and by communities to engage people in development plans for their local area and crucially maintain engagement in projects once they have begun. Through the project we hope to embed practices that will lead to sustainable community led and owned projects. With a large spread of islands communities around the Scottish coast it was important for us to scope the right partners who would help generate great engagement tools and have the biggest impact. To help us gain the right insights into potential community partners the Glasgow team, including the Co-I and RA, hosted a series of scoping workshops with Highlands and Islands Enterprise, our key partner in this project. We worked with their project officers to highlight some of the most pressing issues around developing and sustaining community projects. During these sessions we designed a framework to support our decision making process when looking at projects to partner with and scoped out the most promising 'leads' for us to follow up. The Leapfrog team designed and delivered a series of co-design workshops to design the engagement tools with our parters. The Leapfrog team brought their creative design skills and knowledge, co-design experience and their research expertise to the collaboration. |
| Collaborator Contribution | Our major partners during the scoping phase of our first major project were the community broadband Scotland adviser for Highlands and Islands Enterprise and the community assets sector lead also for Highlands and Islands Enterprise. They were extremely valuable partners for us who brought their expansive knowledge of community engagement issues across Scotland and unique insight into the activities and people that would be key for us to engage with for a successful future co-design project. The partners met with us initially to exchange knowledge, conceive and develop the idea for our major project. Our partners came together for an exploratory scoping workshop where they helped us to define the boundaries for our projects, and were instrumental in selecting the community led initiatives we would go on to partner for co-design workshops. They also assisted us with recruitment for future workshops. Our community trust partners brought their experience of working within community led initiatives |
| Impact | The initial scoping produced the co-design project proposals. The project itself has produced a new event planning toolkit called Make It Happen! Counting five new engagement tools. All tools, the toolbox and the report can be found on the project page http://leapfrog.tools/project/major-project-peer-to-peer-community-consultation/. The project has produced one published conference paper and a journal paper for the Design Journal under review. |
| Start Year | 2015 |
| Description | Peer to Peer Engagement (GSA MP1) |
| Organisation | Mull & Iona Community Trust |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | The first major project for the Glasgow School of Art team engages with community led initiatives in isolated islands communities to develop peer to peer engagement tools to support community projects. Tools that can be used in and by communities to engage people in development plans for their local area and crucially maintain engagement in projects once they have begun. Through the project we hope to embed practices that will lead to sustainable community led and owned projects. With a large spread of islands communities around the Scottish coast it was important for us to scope the right partners who would help generate great engagement tools and have the biggest impact. To help us gain the right insights into potential community partners the Glasgow team, including the Co-I and RA, hosted a series of scoping workshops with Highlands and Islands Enterprise, our key partner in this project. We worked with their project officers to highlight some of the most pressing issues around developing and sustaining community projects. During these sessions we designed a framework to support our decision making process when looking at projects to partner with and scoped out the most promising 'leads' for us to follow up. The Leapfrog team designed and delivered a series of co-design workshops to design the engagement tools with our parters. The Leapfrog team brought their creative design skills and knowledge, co-design experience and their research expertise to the collaboration. |
| Collaborator Contribution | Our major partners during the scoping phase of our first major project were the community broadband Scotland adviser for Highlands and Islands Enterprise and the community assets sector lead also for Highlands and Islands Enterprise. They were extremely valuable partners for us who brought their expansive knowledge of community engagement issues across Scotland and unique insight into the activities and people that would be key for us to engage with for a successful future co-design project. The partners met with us initially to exchange knowledge, conceive and develop the idea for our major project. Our partners came together for an exploratory scoping workshop where they helped us to define the boundaries for our projects, and were instrumental in selecting the community led initiatives we would go on to partner for co-design workshops. They also assisted us with recruitment for future workshops. Our community trust partners brought their experience of working within community led initiatives |
| Impact | The initial scoping produced the co-design project proposals. The project itself has produced a new event planning toolkit called Make It Happen! Counting five new engagement tools. All tools, the toolbox and the report can be found on the project page http://leapfrog.tools/project/major-project-peer-to-peer-community-consultation/. The project has produced one published conference paper and a journal paper for the Design Journal under review. |
| Start Year | 2015 |
| Description | Rigorous Stories - MP3 LU (April 2017-October 2017) |
| Organisation | Blackpool Teaching Hospitals NHS Foundation Trust |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | In this seven-month project Leapfrog set out to work with practitioners who regularly engage creatively with individuals or groups of people to gather ideas and opinions. The aim being to help translate the results of the engagement work to better inform decisions, policy and reports. Together different teams explored some of the common challenges experienced in their translation process, and then co-designed a range of prototype tools. After testing these tools in their workplaces, the new tools produced have been published for anyone to download and benefit from their use. The driving research issues and questions leading to new knowledge for co-design practices. There is a societal shift towards creative engagement driven by statutory requirements, public expectations as well as the activities of Leapfrog. A key challenge is the translation of the results of these creative engagement activities that may include citizen created videos, presentations, talking, drawing, writing. These are designed to chime with the participants of the creative consultation, allowing them to express themselves in a natural way for them. Building on the short project, 'Healthy Stories', this major project will explore how the value and distinctiveness of creative engagement data can be retained while it is reliably translated into a form that talks to decision makers (e.g. policy makers, managers, social workers) who often communicate in ways quite alien to the creative consultation participants. Our scoping event focused on the following issues and also informed the research questions for the project: " The types of data generated in creative engagement. " The challenges of reliable, consistent analysis of creative engagement data and the subsequent synthesis of these analyses. " The challenges of (near) universal applicability of the tools for any creative engagement activity. " The types of destination for creative engagement data both in terms of the constituencies of decision makers and also the forms that the data need to be presented in. This project is strategically important for Leapfrog providing resources to enable the effective use of our tools as well as the tools of others in creative engagement. It allows us to produce tools for anyone doing creative engagement to assist their analysis of the results of their engagement. |
| Collaborator Contribution | There were many partners involved at different stages of the project. Firstly scoping the event: in which common challenges in 21 different organisations contributed. The Project Participants and Deliverers in setting the challenge: How can the value and distinctiveness of creative engagement data be retained and be reliably translated into a form that talks to decision makers? Partners co-designed tools: 4 Tools - Connect Up Toolbox: To prompt practitioners to translate engagement activities into policy decisions; Engagement Map Key, Snapshot + Story, Prioritize Together, Feedback Cycle Request. The Project teams :Victoria's Voice young people's group, Blackpool Teaching Hospitals NHS Foundation Trust, St Helens Council, Bridgewater Community Healthcare NHS Foundation Trust, Gloucester Care Services NHS Trust, Lancashire Care NHS Foundation Trust, Lancaster University. They also are contributing towards ongoing Impacts: sharing across Blackpool Teaching Hospitals, Lancashire Care NHS Trust and Gloucester Care Services with the potential to support other engagement staff across the NHS |
| Impact | 4 Tools - Connect Up Toolbox: To prompt practitioners to translate engagement activities into policy decisions; Engagement Map Key, Snapshot + Story, Prioritize Together, Feedback Cycle Request. The tools are reported under 'Artistic and Creative Products'. Involvement in a Health Summit with Blackpool Teaching Hospitals NHS Foundation Trust. Through tool sharing events there have been further partnerships established with NHS foundation trusts. These events are detailed in 'engagement activity'. Disciplines involved include: Art & design, Health & Medicine, Paediatric work, Management Sciences, Human Resources. Paediatric Patient Experience Officer at the NHS Blackpool Teaching Hospitals told Leapfrog that through using ten different Leapfrog tools in her consultations, mostly with children and young people the organization has found new ways to communicate effectively with colleagues and patients which will ultimately help them to improve efficiency of working. Project partner Jemma Wright, Specialist Speech and Language Therapist Bridgewater Community Healthcare NHS Foundation Trust told Leapfrog that Bridgewater Community Healthcare NHS Foundation Trust told Leapfrog that her department have embraced the use of the Leapfrog tools they co-designed, using the tools to feedback to parent consultation groups to show that they have made changes from the feedback they received, whereas previously this was a gap in their engagement cycle. |
| Start Year | 2017 |
| Description | Rigorous Stories - MP3 LU (April 2017-October 2017) |
| Organisation | Bridgewater Community Healthcare NHS Trust |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | In this seven-month project Leapfrog set out to work with practitioners who regularly engage creatively with individuals or groups of people to gather ideas and opinions. The aim being to help translate the results of the engagement work to better inform decisions, policy and reports. Together different teams explored some of the common challenges experienced in their translation process, and then co-designed a range of prototype tools. After testing these tools in their workplaces, the new tools produced have been published for anyone to download and benefit from their use. The driving research issues and questions leading to new knowledge for co-design practices. There is a societal shift towards creative engagement driven by statutory requirements, public expectations as well as the activities of Leapfrog. A key challenge is the translation of the results of these creative engagement activities that may include citizen created videos, presentations, talking, drawing, writing. These are designed to chime with the participants of the creative consultation, allowing them to express themselves in a natural way for them. Building on the short project, 'Healthy Stories', this major project will explore how the value and distinctiveness of creative engagement data can be retained while it is reliably translated into a form that talks to decision makers (e.g. policy makers, managers, social workers) who often communicate in ways quite alien to the creative consultation participants. Our scoping event focused on the following issues and also informed the research questions for the project: " The types of data generated in creative engagement. " The challenges of reliable, consistent analysis of creative engagement data and the subsequent synthesis of these analyses. " The challenges of (near) universal applicability of the tools for any creative engagement activity. " The types of destination for creative engagement data both in terms of the constituencies of decision makers and also the forms that the data need to be presented in. This project is strategically important for Leapfrog providing resources to enable the effective use of our tools as well as the tools of others in creative engagement. It allows us to produce tools for anyone doing creative engagement to assist their analysis of the results of their engagement. |
| Collaborator Contribution | There were many partners involved at different stages of the project. Firstly scoping the event: in which common challenges in 21 different organisations contributed. The Project Participants and Deliverers in setting the challenge: How can the value and distinctiveness of creative engagement data be retained and be reliably translated into a form that talks to decision makers? Partners co-designed tools: 4 Tools - Connect Up Toolbox: To prompt practitioners to translate engagement activities into policy decisions; Engagement Map Key, Snapshot + Story, Prioritize Together, Feedback Cycle Request. The Project teams :Victoria's Voice young people's group, Blackpool Teaching Hospitals NHS Foundation Trust, St Helens Council, Bridgewater Community Healthcare NHS Foundation Trust, Gloucester Care Services NHS Trust, Lancashire Care NHS Foundation Trust, Lancaster University. They also are contributing towards ongoing Impacts: sharing across Blackpool Teaching Hospitals, Lancashire Care NHS Trust and Gloucester Care Services with the potential to support other engagement staff across the NHS |
| Impact | 4 Tools - Connect Up Toolbox: To prompt practitioners to translate engagement activities into policy decisions; Engagement Map Key, Snapshot + Story, Prioritize Together, Feedback Cycle Request. The tools are reported under 'Artistic and Creative Products'. Involvement in a Health Summit with Blackpool Teaching Hospitals NHS Foundation Trust. Through tool sharing events there have been further partnerships established with NHS foundation trusts. These events are detailed in 'engagement activity'. Disciplines involved include: Art & design, Health & Medicine, Paediatric work, Management Sciences, Human Resources. Paediatric Patient Experience Officer at the NHS Blackpool Teaching Hospitals told Leapfrog that through using ten different Leapfrog tools in her consultations, mostly with children and young people the organization has found new ways to communicate effectively with colleagues and patients which will ultimately help them to improve efficiency of working. Project partner Jemma Wright, Specialist Speech and Language Therapist Bridgewater Community Healthcare NHS Foundation Trust told Leapfrog that Bridgewater Community Healthcare NHS Foundation Trust told Leapfrog that her department have embraced the use of the Leapfrog tools they co-designed, using the tools to feedback to parent consultation groups to show that they have made changes from the feedback they received, whereas previously this was a gap in their engagement cycle. |
| Start Year | 2017 |
| Description | Rigorous Stories - MP3 LU (April 2017-October 2017) |
| Organisation | Lancashire Care NHS Foundation Trust |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | In this seven-month project Leapfrog set out to work with practitioners who regularly engage creatively with individuals or groups of people to gather ideas and opinions. The aim being to help translate the results of the engagement work to better inform decisions, policy and reports. Together different teams explored some of the common challenges experienced in their translation process, and then co-designed a range of prototype tools. After testing these tools in their workplaces, the new tools produced have been published for anyone to download and benefit from their use. The driving research issues and questions leading to new knowledge for co-design practices. There is a societal shift towards creative engagement driven by statutory requirements, public expectations as well as the activities of Leapfrog. A key challenge is the translation of the results of these creative engagement activities that may include citizen created videos, presentations, talking, drawing, writing. These are designed to chime with the participants of the creative consultation, allowing them to express themselves in a natural way for them. Building on the short project, 'Healthy Stories', this major project will explore how the value and distinctiveness of creative engagement data can be retained while it is reliably translated into a form that talks to decision makers (e.g. policy makers, managers, social workers) who often communicate in ways quite alien to the creative consultation participants. Our scoping event focused on the following issues and also informed the research questions for the project: " The types of data generated in creative engagement. " The challenges of reliable, consistent analysis of creative engagement data and the subsequent synthesis of these analyses. " The challenges of (near) universal applicability of the tools for any creative engagement activity. " The types of destination for creative engagement data both in terms of the constituencies of decision makers and also the forms that the data need to be presented in. This project is strategically important for Leapfrog providing resources to enable the effective use of our tools as well as the tools of others in creative engagement. It allows us to produce tools for anyone doing creative engagement to assist their analysis of the results of their engagement. |
| Collaborator Contribution | There were many partners involved at different stages of the project. Firstly scoping the event: in which common challenges in 21 different organisations contributed. The Project Participants and Deliverers in setting the challenge: How can the value and distinctiveness of creative engagement data be retained and be reliably translated into a form that talks to decision makers? Partners co-designed tools: 4 Tools - Connect Up Toolbox: To prompt practitioners to translate engagement activities into policy decisions; Engagement Map Key, Snapshot + Story, Prioritize Together, Feedback Cycle Request. The Project teams :Victoria's Voice young people's group, Blackpool Teaching Hospitals NHS Foundation Trust, St Helens Council, Bridgewater Community Healthcare NHS Foundation Trust, Gloucester Care Services NHS Trust, Lancashire Care NHS Foundation Trust, Lancaster University. They also are contributing towards ongoing Impacts: sharing across Blackpool Teaching Hospitals, Lancashire Care NHS Trust and Gloucester Care Services with the potential to support other engagement staff across the NHS |
| Impact | 4 Tools - Connect Up Toolbox: To prompt practitioners to translate engagement activities into policy decisions; Engagement Map Key, Snapshot + Story, Prioritize Together, Feedback Cycle Request. The tools are reported under 'Artistic and Creative Products'. Involvement in a Health Summit with Blackpool Teaching Hospitals NHS Foundation Trust. Through tool sharing events there have been further partnerships established with NHS foundation trusts. These events are detailed in 'engagement activity'. Disciplines involved include: Art & design, Health & Medicine, Paediatric work, Management Sciences, Human Resources. Paediatric Patient Experience Officer at the NHS Blackpool Teaching Hospitals told Leapfrog that through using ten different Leapfrog tools in her consultations, mostly with children and young people the organization has found new ways to communicate effectively with colleagues and patients which will ultimately help them to improve efficiency of working. Project partner Jemma Wright, Specialist Speech and Language Therapist Bridgewater Community Healthcare NHS Foundation Trust told Leapfrog that Bridgewater Community Healthcare NHS Foundation Trust told Leapfrog that her department have embraced the use of the Leapfrog tools they co-designed, using the tools to feedback to parent consultation groups to show that they have made changes from the feedback they received, whereas previously this was a gap in their engagement cycle. |
| Start Year | 2017 |
| Description | Rigorous Stories - MP3 LU (April 2017-October 2017) |
| Organisation | St Helens Council |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | In this seven-month project Leapfrog set out to work with practitioners who regularly engage creatively with individuals or groups of people to gather ideas and opinions. The aim being to help translate the results of the engagement work to better inform decisions, policy and reports. Together different teams explored some of the common challenges experienced in their translation process, and then co-designed a range of prototype tools. After testing these tools in their workplaces, the new tools produced have been published for anyone to download and benefit from their use. The driving research issues and questions leading to new knowledge for co-design practices. There is a societal shift towards creative engagement driven by statutory requirements, public expectations as well as the activities of Leapfrog. A key challenge is the translation of the results of these creative engagement activities that may include citizen created videos, presentations, talking, drawing, writing. These are designed to chime with the participants of the creative consultation, allowing them to express themselves in a natural way for them. Building on the short project, 'Healthy Stories', this major project will explore how the value and distinctiveness of creative engagement data can be retained while it is reliably translated into a form that talks to decision makers (e.g. policy makers, managers, social workers) who often communicate in ways quite alien to the creative consultation participants. Our scoping event focused on the following issues and also informed the research questions for the project: " The types of data generated in creative engagement. " The challenges of reliable, consistent analysis of creative engagement data and the subsequent synthesis of these analyses. " The challenges of (near) universal applicability of the tools for any creative engagement activity. " The types of destination for creative engagement data both in terms of the constituencies of decision makers and also the forms that the data need to be presented in. This project is strategically important for Leapfrog providing resources to enable the effective use of our tools as well as the tools of others in creative engagement. It allows us to produce tools for anyone doing creative engagement to assist their analysis of the results of their engagement. |
| Collaborator Contribution | There were many partners involved at different stages of the project. Firstly scoping the event: in which common challenges in 21 different organisations contributed. The Project Participants and Deliverers in setting the challenge: How can the value and distinctiveness of creative engagement data be retained and be reliably translated into a form that talks to decision makers? Partners co-designed tools: 4 Tools - Connect Up Toolbox: To prompt practitioners to translate engagement activities into policy decisions; Engagement Map Key, Snapshot + Story, Prioritize Together, Feedback Cycle Request. The Project teams :Victoria's Voice young people's group, Blackpool Teaching Hospitals NHS Foundation Trust, St Helens Council, Bridgewater Community Healthcare NHS Foundation Trust, Gloucester Care Services NHS Trust, Lancashire Care NHS Foundation Trust, Lancaster University. They also are contributing towards ongoing Impacts: sharing across Blackpool Teaching Hospitals, Lancashire Care NHS Trust and Gloucester Care Services with the potential to support other engagement staff across the NHS |
| Impact | 4 Tools - Connect Up Toolbox: To prompt practitioners to translate engagement activities into policy decisions; Engagement Map Key, Snapshot + Story, Prioritize Together, Feedback Cycle Request. The tools are reported under 'Artistic and Creative Products'. Involvement in a Health Summit with Blackpool Teaching Hospitals NHS Foundation Trust. Through tool sharing events there have been further partnerships established with NHS foundation trusts. These events are detailed in 'engagement activity'. Disciplines involved include: Art & design, Health & Medicine, Paediatric work, Management Sciences, Human Resources. Paediatric Patient Experience Officer at the NHS Blackpool Teaching Hospitals told Leapfrog that through using ten different Leapfrog tools in her consultations, mostly with children and young people the organization has found new ways to communicate effectively with colleagues and patients which will ultimately help them to improve efficiency of working. Project partner Jemma Wright, Specialist Speech and Language Therapist Bridgewater Community Healthcare NHS Foundation Trust told Leapfrog that Bridgewater Community Healthcare NHS Foundation Trust told Leapfrog that her department have embraced the use of the Leapfrog tools they co-designed, using the tools to feedback to parent consultation groups to show that they have made changes from the feedback they received, whereas previously this was a gap in their engagement cycle. |
| Start Year | 2017 |
| Description | Rigorous Stories - MP3 LU (April 2017-October 2017) |
| Organisation | The Gloucestershire Care Services National Health Service Trust |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | In this seven-month project Leapfrog set out to work with practitioners who regularly engage creatively with individuals or groups of people to gather ideas and opinions. The aim being to help translate the results of the engagement work to better inform decisions, policy and reports. Together different teams explored some of the common challenges experienced in their translation process, and then co-designed a range of prototype tools. After testing these tools in their workplaces, the new tools produced have been published for anyone to download and benefit from their use. The driving research issues and questions leading to new knowledge for co-design practices. There is a societal shift towards creative engagement driven by statutory requirements, public expectations as well as the activities of Leapfrog. A key challenge is the translation of the results of these creative engagement activities that may include citizen created videos, presentations, talking, drawing, writing. These are designed to chime with the participants of the creative consultation, allowing them to express themselves in a natural way for them. Building on the short project, 'Healthy Stories', this major project will explore how the value and distinctiveness of creative engagement data can be retained while it is reliably translated into a form that talks to decision makers (e.g. policy makers, managers, social workers) who often communicate in ways quite alien to the creative consultation participants. Our scoping event focused on the following issues and also informed the research questions for the project: " The types of data generated in creative engagement. " The challenges of reliable, consistent analysis of creative engagement data and the subsequent synthesis of these analyses. " The challenges of (near) universal applicability of the tools for any creative engagement activity. " The types of destination for creative engagement data both in terms of the constituencies of decision makers and also the forms that the data need to be presented in. This project is strategically important for Leapfrog providing resources to enable the effective use of our tools as well as the tools of others in creative engagement. It allows us to produce tools for anyone doing creative engagement to assist their analysis of the results of their engagement. |
| Collaborator Contribution | There were many partners involved at different stages of the project. Firstly scoping the event: in which common challenges in 21 different organisations contributed. The Project Participants and Deliverers in setting the challenge: How can the value and distinctiveness of creative engagement data be retained and be reliably translated into a form that talks to decision makers? Partners co-designed tools: 4 Tools - Connect Up Toolbox: To prompt practitioners to translate engagement activities into policy decisions; Engagement Map Key, Snapshot + Story, Prioritize Together, Feedback Cycle Request. The Project teams :Victoria's Voice young people's group, Blackpool Teaching Hospitals NHS Foundation Trust, St Helens Council, Bridgewater Community Healthcare NHS Foundation Trust, Gloucester Care Services NHS Trust, Lancashire Care NHS Foundation Trust, Lancaster University. They also are contributing towards ongoing Impacts: sharing across Blackpool Teaching Hospitals, Lancashire Care NHS Trust and Gloucester Care Services with the potential to support other engagement staff across the NHS |
| Impact | 4 Tools - Connect Up Toolbox: To prompt practitioners to translate engagement activities into policy decisions; Engagement Map Key, Snapshot + Story, Prioritize Together, Feedback Cycle Request. The tools are reported under 'Artistic and Creative Products'. Involvement in a Health Summit with Blackpool Teaching Hospitals NHS Foundation Trust. Through tool sharing events there have been further partnerships established with NHS foundation trusts. These events are detailed in 'engagement activity'. Disciplines involved include: Art & design, Health & Medicine, Paediatric work, Management Sciences, Human Resources. Paediatric Patient Experience Officer at the NHS Blackpool Teaching Hospitals told Leapfrog that through using ten different Leapfrog tools in her consultations, mostly with children and young people the organization has found new ways to communicate effectively with colleagues and patients which will ultimately help them to improve efficiency of working. Project partner Jemma Wright, Specialist Speech and Language Therapist Bridgewater Community Healthcare NHS Foundation Trust told Leapfrog that Bridgewater Community Healthcare NHS Foundation Trust told Leapfrog that her department have embraced the use of the Leapfrog tools they co-designed, using the tools to feedback to parent consultation groups to show that they have made changes from the feedback they received, whereas previously this was a gap in their engagement cycle. |
| Start Year | 2017 |
| Description | Stories of Impact (GSA SP7) |
| Organisation | Marie Curie |
| Country | United Kingdom |
| Sector | Charity/Non Profit |
| PI Contribution | The Stories of Impact project worked with multiple partners to design engagement and evaluation tools to support volunteer workers to engage with volunteer service users to capture and articulate the impact of volunteering. The Leapfrog team designed and facilitated a series of co-design workshops that worked with the partners to develop the tools. The Leapfrog team brought their creative design knowledge and skills, their co-design knowledge and experience and their research expertise to the partnership. |
| Collaborator Contribution | Imperative to this project was input from front line workers and management with experience of working with volunteers and volunteer service users. Our main partner for the project TSI moray brought there expert knowledge of the volunteer sector and their large network of volunteer service providers to help scope, shape and recruit for the co-design workshops. All the partners brought their experience and expertise of volunteer working to the partnership. Partners from Moray Wellbeing Hub were experienced tool designers and users in the in current practice and they brought their knowledge of existing engagement tools and their creative design skills to the collaboration. |
| Impact | This multi discipline project drawing on health and social care, volunteer support services, social enterprises, palliative care and design has produced two engagement and evaluation tools that are now available to download from the Leapfrog website. |
| Start Year | 2017 |
| Description | Stories of Impact (GSA SP7) |
| Organisation | Moray Council |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | The Stories of Impact project worked with multiple partners to design engagement and evaluation tools to support volunteer workers to engage with volunteer service users to capture and articulate the impact of volunteering. The Leapfrog team designed and facilitated a series of co-design workshops that worked with the partners to develop the tools. The Leapfrog team brought their creative design knowledge and skills, their co-design knowledge and experience and their research expertise to the partnership. |
| Collaborator Contribution | Imperative to this project was input from front line workers and management with experience of working with volunteers and volunteer service users. Our main partner for the project TSI moray brought there expert knowledge of the volunteer sector and their large network of volunteer service providers to help scope, shape and recruit for the co-design workshops. All the partners brought their experience and expertise of volunteer working to the partnership. Partners from Moray Wellbeing Hub were experienced tool designers and users in the in current practice and they brought their knowledge of existing engagement tools and their creative design skills to the collaboration. |
| Impact | This multi discipline project drawing on health and social care, volunteer support services, social enterprises, palliative care and design has produced two engagement and evaluation tools that are now available to download from the Leapfrog website. |
| Start Year | 2017 |
| Description | Stories of Impact (GSA SP7) |
| Organisation | Moray Wellbeing Hub |
| Country | United Kingdom |
| Sector | Charity/Non Profit |
| PI Contribution | The Stories of Impact project worked with multiple partners to design engagement and evaluation tools to support volunteer workers to engage with volunteer service users to capture and articulate the impact of volunteering. The Leapfrog team designed and facilitated a series of co-design workshops that worked with the partners to develop the tools. The Leapfrog team brought their creative design knowledge and skills, their co-design knowledge and experience and their research expertise to the partnership. |
| Collaborator Contribution | Imperative to this project was input from front line workers and management with experience of working with volunteers and volunteer service users. Our main partner for the project TSI moray brought there expert knowledge of the volunteer sector and their large network of volunteer service providers to help scope, shape and recruit for the co-design workshops. All the partners brought their experience and expertise of volunteer working to the partnership. Partners from Moray Wellbeing Hub were experienced tool designers and users in the in current practice and they brought their knowledge of existing engagement tools and their creative design skills to the collaboration. |
| Impact | This multi discipline project drawing on health and social care, volunteer support services, social enterprises, palliative care and design has produced two engagement and evaluation tools that are now available to download from the Leapfrog website. |
| Start Year | 2017 |
| Description | Stories of Impact (GSA SP7) |
| Organisation | NHS Grampian |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | The Stories of Impact project worked with multiple partners to design engagement and evaluation tools to support volunteer workers to engage with volunteer service users to capture and articulate the impact of volunteering. The Leapfrog team designed and facilitated a series of co-design workshops that worked with the partners to develop the tools. The Leapfrog team brought their creative design knowledge and skills, their co-design knowledge and experience and their research expertise to the partnership. |
| Collaborator Contribution | Imperative to this project was input from front line workers and management with experience of working with volunteers and volunteer service users. Our main partner for the project TSI moray brought there expert knowledge of the volunteer sector and their large network of volunteer service providers to help scope, shape and recruit for the co-design workshops. All the partners brought their experience and expertise of volunteer working to the partnership. Partners from Moray Wellbeing Hub were experienced tool designers and users in the in current practice and they brought their knowledge of existing engagement tools and their creative design skills to the collaboration. |
| Impact | This multi discipline project drawing on health and social care, volunteer support services, social enterprises, palliative care and design has produced two engagement and evaluation tools that are now available to download from the Leapfrog website. |
| Start Year | 2017 |
| Description | Stories of Impact (GSA SP7) |
| Organisation | Third Sector Interface Moray |
| Country | United Kingdom |
| Sector | Private |
| PI Contribution | The Stories of Impact project worked with multiple partners to design engagement and evaluation tools to support volunteer workers to engage with volunteer service users to capture and articulate the impact of volunteering. The Leapfrog team designed and facilitated a series of co-design workshops that worked with the partners to develop the tools. The Leapfrog team brought their creative design knowledge and skills, their co-design knowledge and experience and their research expertise to the partnership. |
| Collaborator Contribution | Imperative to this project was input from front line workers and management with experience of working with volunteers and volunteer service users. Our main partner for the project TSI moray brought there expert knowledge of the volunteer sector and their large network of volunteer service providers to help scope, shape and recruit for the co-design workshops. All the partners brought their experience and expertise of volunteer working to the partnership. Partners from Moray Wellbeing Hub were experienced tool designers and users in the in current practice and they brought their knowledge of existing engagement tools and their creative design skills to the collaboration. |
| Impact | This multi discipline project drawing on health and social care, volunteer support services, social enterprises, palliative care and design has produced two engagement and evaluation tools that are now available to download from the Leapfrog website. |
| Start Year | 2017 |
| Description | Tackling Loneliness & Isolation (GSA SP4) |
| Organisation | Health & Social Care Moray |
| Country | United Kingdom |
| Sector | Hospitals |
| PI Contribution | The Tackling Loneliness & Isolation project aimed to co-design new tools to support heath and social care professionals to engage with lonely and social isolated people across the highlands regions of Scotland. The Leapfrog team scoped, designed and delivered a series of co-design workshops to work with professionals to develop the tools. The Leapfrog team brought their creative design knowledge, design skills, and research expertise to the collaboration. |
| Collaborator Contribution | Working with care professionals from Health and Social Care Moray and the local area public health care coordinator from NHS Grampian assured that the Tackling Loneliness & Isolation project had access to the expertise and experience needed to scope and deliver the co-design project. Health and Social Care Moray were instrumental in the planning, delivering, and dissemination of the project. They contributed their time throughout the project and participated in the workshops. They allowed us access to their networks of connections that helped to shape the project and the resulting tools. NHS Grampian were equally vital in the delivery of the project. They committed their time to the workshops and brought their expertise of the topic and their knowledge of current engagement practice in this area that was so important to the success of the project. |
| Impact | This multi-disciplinary project between academics, health care co-ordinators, health care professionals and social enterprise resulted in two new engagement tools to support engaging with socially isolated and lonely people. |
| Start Year | 2017 |
| Description | Tackling Loneliness & Isolation (GSA SP4) |
| Organisation | NHS Grampian |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | The Tackling Loneliness & Isolation project aimed to co-design new tools to support heath and social care professionals to engage with lonely and social isolated people across the highlands regions of Scotland. The Leapfrog team scoped, designed and delivered a series of co-design workshops to work with professionals to develop the tools. The Leapfrog team brought their creative design knowledge, design skills, and research expertise to the collaboration. |
| Collaborator Contribution | Working with care professionals from Health and Social Care Moray and the local area public health care coordinator from NHS Grampian assured that the Tackling Loneliness & Isolation project had access to the expertise and experience needed to scope and deliver the co-design project. Health and Social Care Moray were instrumental in the planning, delivering, and dissemination of the project. They contributed their time throughout the project and participated in the workshops. They allowed us access to their networks of connections that helped to shape the project and the resulting tools. NHS Grampian were equally vital in the delivery of the project. They committed their time to the workshops and brought their expertise of the topic and their knowledge of current engagement practice in this area that was so important to the success of the project. |
| Impact | This multi-disciplinary project between academics, health care co-ordinators, health care professionals and social enterprise resulted in two new engagement tools to support engaging with socially isolated and lonely people. |
| Start Year | 2017 |
| Description | Tailor Made SP7LU (May2017-October 2017) |
| Organisation | Blackburn With Darwen Council |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | 60 individual organisations completed questionnaires and surveys. 5 key participants from different organisations gave in-depth interviews on their engagement and practice with tools |
| Collaborator Contribution | Exploring and reflecting on tool flexibility in creative engagement practice. Leapfrog worked with partners who engage community groups and individuals creatively to map a shared terrain of characteristics, motivations and barriers for adapting and appropriating tools in their own practice. |
| Impact | Interviews and evaluation of approaches, a project report, ultimately the project will contribute and lead towards the project leaders PhD thesis |
| Start Year | 2017 |
| Description | Tailor Made SP7LU (May2017-October 2017) |
| Organisation | Golder Associates |
| Department | Golder Associates UK |
| Country | United Kingdom |
| Sector | Private |
| PI Contribution | 60 individual organisations completed questionnaires and surveys. 5 key participants from different organisations gave in-depth interviews on their engagement and practice with tools |
| Collaborator Contribution | Exploring and reflecting on tool flexibility in creative engagement practice. Leapfrog worked with partners who engage community groups and individuals creatively to map a shared terrain of characteristics, motivations and barriers for adapting and appropriating tools in their own practice. |
| Impact | Interviews and evaluation of approaches, a project report, ultimately the project will contribute and lead towards the project leaders PhD thesis |
| Start Year | 2017 |
| Description | Tailor Made SP7LU (May2017-October 2017) |
| Organisation | Lancashire County Council |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | 60 individual organisations completed questionnaires and surveys. 5 key participants from different organisations gave in-depth interviews on their engagement and practice with tools |
| Collaborator Contribution | Exploring and reflecting on tool flexibility in creative engagement practice. Leapfrog worked with partners who engage community groups and individuals creatively to map a shared terrain of characteristics, motivations and barriers for adapting and appropriating tools in their own practice. |
| Impact | Interviews and evaluation of approaches, a project report, ultimately the project will contribute and lead towards the project leaders PhD thesis |
| Start Year | 2017 |
| Description | Tailor Made SP7LU (May2017-October 2017) |
| Organisation | Lancaster City Council |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | 60 individual organisations completed questionnaires and surveys. 5 key participants from different organisations gave in-depth interviews on their engagement and practice with tools |
| Collaborator Contribution | Exploring and reflecting on tool flexibility in creative engagement practice. Leapfrog worked with partners who engage community groups and individuals creatively to map a shared terrain of characteristics, motivations and barriers for adapting and appropriating tools in their own practice. |
| Impact | Interviews and evaluation of approaches, a project report, ultimately the project will contribute and lead towards the project leaders PhD thesis |
| Start Year | 2017 |
| Description | Tailor Made SP7LU (May2017-October 2017) |
| Organisation | University of Westminster |
| Country | United Kingdom |
| Sector | Academic/University |
| PI Contribution | 60 individual organisations completed questionnaires and surveys. 5 key participants from different organisations gave in-depth interviews on their engagement and practice with tools |
| Collaborator Contribution | Exploring and reflecting on tool flexibility in creative engagement practice. Leapfrog worked with partners who engage community groups and individuals creatively to map a shared terrain of characteristics, motivations and barriers for adapting and appropriating tools in their own practice. |
| Impact | Interviews and evaluation of approaches, a project report, ultimately the project will contribute and lead towards the project leaders PhD thesis |
| Start Year | 2017 |
| Description | Tools for Non-Written Consultation (LU SP1) |
| Organisation | Blackburn With Darwen Council |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | Leapfrog's first short project (LU SP1) was led by Lancaster University. This short project aimed to develop tools for creative engagement without participants needing to write. The week long project involved intensive design work from the PI, Co-I's and RA's working on the Leapfrog project from both Lancaster and Glasgow. Lancaster University led on the organisation and delivery of the project. We met with Public Realm Development Manager Helen Ryan at Lancaster City Council in the lead up to the week to develop the focus of the research. Leapfrog organised a co-design workshop with a range of public sector partners who were looking for practical assistance in developing new approaches to engagement that do not rely on participants writing. Participants were invited back at the end of the week to try out and feedback on the new prototype tools. All activities are reported in Engagement Activities. |
| Collaborator Contribution | Leapfrog were fortunate to have a genuine 'lead user' joining us for much of the week, the Public Realm Development Manager for Lancaster City Council. The Officer came up with the focus of this short project, telling us traditional written consultation methods could present a barrier to engaging with the public in consultation events. Our lead user met with us in the lead up to the project to develop its focus, launched the project, attended an external stakeholder workshop, an in-depth interview activity, a prototyping session and a demonstration of the tools at the end of the week. Other partners attended the stakeholder workshop and the tools demonstration on the Friday. Our partners will support us to evaluate the tools by sharing their experience of using and adapting them with Leapfrog as part of our evaluation process. |
| Impact | Three tools for non-written consultation were designed as a result of this short project. They are detailed in 'Creative and Artistic products' and are called: 1) The Grid 2) Visual Voice 3) The interactive Journey A report documenting this short project is included under 'Publications'. In an evaluation interview in 2017 with Lancaster City Council's Public Realm Development Manager confirmed that she uses The Grid tool at all her public consultations as she finds it to be so effective in obtaining meaningful data from all age groups to inform the design of public space. Helen also supports friend community groups to use the Leapfrog tools if it is them that is running the consultation. Mark Davies Chief Executive for the Environment at Lancaster City Council attributed the use of Leapfrog Tools with 'friends of' groups in Lancaster to raise in excess of £1 million in external funding grants to improve Public Space and deliver master plans the community has created with the council. |
| Start Year | 2015 |
| Description | Tools for Non-Written Consultation (LU SP1) |
| Organisation | Capital D |
| Country | Netherlands |
| Sector | Private |
| PI Contribution | Leapfrog's first short project (LU SP1) was led by Lancaster University. This short project aimed to develop tools for creative engagement without participants needing to write. The week long project involved intensive design work from the PI, Co-I's and RA's working on the Leapfrog project from both Lancaster and Glasgow. Lancaster University led on the organisation and delivery of the project. We met with Public Realm Development Manager Helen Ryan at Lancaster City Council in the lead up to the week to develop the focus of the research. Leapfrog organised a co-design workshop with a range of public sector partners who were looking for practical assistance in developing new approaches to engagement that do not rely on participants writing. Participants were invited back at the end of the week to try out and feedback on the new prototype tools. All activities are reported in Engagement Activities. |
| Collaborator Contribution | Leapfrog were fortunate to have a genuine 'lead user' joining us for much of the week, the Public Realm Development Manager for Lancaster City Council. The Officer came up with the focus of this short project, telling us traditional written consultation methods could present a barrier to engaging with the public in consultation events. Our lead user met with us in the lead up to the project to develop its focus, launched the project, attended an external stakeholder workshop, an in-depth interview activity, a prototyping session and a demonstration of the tools at the end of the week. Other partners attended the stakeholder workshop and the tools demonstration on the Friday. Our partners will support us to evaluate the tools by sharing their experience of using and adapting them with Leapfrog as part of our evaluation process. |
| Impact | Three tools for non-written consultation were designed as a result of this short project. They are detailed in 'Creative and Artistic products' and are called: 1) The Grid 2) Visual Voice 3) The interactive Journey A report documenting this short project is included under 'Publications'. In an evaluation interview in 2017 with Lancaster City Council's Public Realm Development Manager confirmed that she uses The Grid tool at all her public consultations as she finds it to be so effective in obtaining meaningful data from all age groups to inform the design of public space. Helen also supports friend community groups to use the Leapfrog tools if it is them that is running the consultation. Mark Davies Chief Executive for the Environment at Lancaster City Council attributed the use of Leapfrog Tools with 'friends of' groups in Lancaster to raise in excess of £1 million in external funding grants to improve Public Space and deliver master plans the community has created with the council. |
| Start Year | 2015 |
| Description | Tools for Non-Written Consultation (LU SP1) |
| Organisation | Lancashire County Council |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | Leapfrog's first short project (LU SP1) was led by Lancaster University. This short project aimed to develop tools for creative engagement without participants needing to write. The week long project involved intensive design work from the PI, Co-I's and RA's working on the Leapfrog project from both Lancaster and Glasgow. Lancaster University led on the organisation and delivery of the project. We met with Public Realm Development Manager Helen Ryan at Lancaster City Council in the lead up to the week to develop the focus of the research. Leapfrog organised a co-design workshop with a range of public sector partners who were looking for practical assistance in developing new approaches to engagement that do not rely on participants writing. Participants were invited back at the end of the week to try out and feedback on the new prototype tools. All activities are reported in Engagement Activities. |
| Collaborator Contribution | Leapfrog were fortunate to have a genuine 'lead user' joining us for much of the week, the Public Realm Development Manager for Lancaster City Council. The Officer came up with the focus of this short project, telling us traditional written consultation methods could present a barrier to engaging with the public in consultation events. Our lead user met with us in the lead up to the project to develop its focus, launched the project, attended an external stakeholder workshop, an in-depth interview activity, a prototyping session and a demonstration of the tools at the end of the week. Other partners attended the stakeholder workshop and the tools demonstration on the Friday. Our partners will support us to evaluate the tools by sharing their experience of using and adapting them with Leapfrog as part of our evaluation process. |
| Impact | Three tools for non-written consultation were designed as a result of this short project. They are detailed in 'Creative and Artistic products' and are called: 1) The Grid 2) Visual Voice 3) The interactive Journey A report documenting this short project is included under 'Publications'. In an evaluation interview in 2017 with Lancaster City Council's Public Realm Development Manager confirmed that she uses The Grid tool at all her public consultations as she finds it to be so effective in obtaining meaningful data from all age groups to inform the design of public space. Helen also supports friend community groups to use the Leapfrog tools if it is them that is running the consultation. Mark Davies Chief Executive for the Environment at Lancaster City Council attributed the use of Leapfrog Tools with 'friends of' groups in Lancaster to raise in excess of £1 million in external funding grants to improve Public Space and deliver master plans the community has created with the council. |
| Start Year | 2015 |
| Description | Tools for Non-Written Consultation (LU SP1) |
| Organisation | Lancaster City Council |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | Leapfrog's first short project (LU SP1) was led by Lancaster University. This short project aimed to develop tools for creative engagement without participants needing to write. The week long project involved intensive design work from the PI, Co-I's and RA's working on the Leapfrog project from both Lancaster and Glasgow. Lancaster University led on the organisation and delivery of the project. We met with Public Realm Development Manager Helen Ryan at Lancaster City Council in the lead up to the week to develop the focus of the research. Leapfrog organised a co-design workshop with a range of public sector partners who were looking for practical assistance in developing new approaches to engagement that do not rely on participants writing. Participants were invited back at the end of the week to try out and feedback on the new prototype tools. All activities are reported in Engagement Activities. |
| Collaborator Contribution | Leapfrog were fortunate to have a genuine 'lead user' joining us for much of the week, the Public Realm Development Manager for Lancaster City Council. The Officer came up with the focus of this short project, telling us traditional written consultation methods could present a barrier to engaging with the public in consultation events. Our lead user met with us in the lead up to the project to develop its focus, launched the project, attended an external stakeholder workshop, an in-depth interview activity, a prototyping session and a demonstration of the tools at the end of the week. Other partners attended the stakeholder workshop and the tools demonstration on the Friday. Our partners will support us to evaluate the tools by sharing their experience of using and adapting them with Leapfrog as part of our evaluation process. |
| Impact | Three tools for non-written consultation were designed as a result of this short project. They are detailed in 'Creative and Artistic products' and are called: 1) The Grid 2) Visual Voice 3) The interactive Journey A report documenting this short project is included under 'Publications'. In an evaluation interview in 2017 with Lancaster City Council's Public Realm Development Manager confirmed that she uses The Grid tool at all her public consultations as she finds it to be so effective in obtaining meaningful data from all age groups to inform the design of public space. Helen also supports friend community groups to use the Leapfrog tools if it is them that is running the consultation. Mark Davies Chief Executive for the Environment at Lancaster City Council attributed the use of Leapfrog Tools with 'friends of' groups in Lancaster to raise in excess of £1 million in external funding grants to improve Public Space and deliver master plans the community has created with the council. |
| Start Year | 2015 |
| Description | Tools for renewal (GSA SP6) |
| Organisation | Newbold Trust |
| Country | United Kingdom |
| Sector | Charity/Non Profit |
| PI Contribution | The 'tools for renewal' project consisted of a close-nit collaboration with the Newbold Trust community to design engagement tools to support social enterprises and institutions to engage with wider audiences (such as service users) in the renewal of their physical resources or/and reshaping their services and hence, to capture and envision the impact of such community engagement. The Leapfrog team designed and facilitated a series of co-design workshops that worked with the partners to develop the tools. The Leapfrog team brought their creative design knowledge and skills, design thinking, co-design knowledge and experience, as well as their research expertise to the partnership to enable knowledge transfer. |
| Collaborator Contribution | This project could not have been carried out without the close collaboration with the Newbold Trust. The members of Newbold Trust contributed at all times to the success of this project contributing in different and essential aspects of the project: 1) offering the perfect physical realm where the Leapfrog team could explore in what ways the renewal of physical resources could become a method to engage with communities; 2) bringing expert knowledge of the volunteer sector and a large network of volunteer service and sustainable services, connected internationally; 3) all the participants brought with them a very diverse of sustainable and meditation skills which helped to blosoning creative activities around the spatial dimensions which support social issues and potential social services; and finally, 4) they brought their knowledge of existing engagement tools and their creative design skills to the collaboration. |
| Impact | This interdisciplinary project focused on exploring in what ways social enterprises could embed community engagement practices within renewal projects. The outcomes from this close-nit collaboration has produced one engagement tool and a report which are now available to download from the Leapfrog website. |
| Start Year | 2017 |
| Title | Digital Collaboration Tool |
| Description | This is a tool that allows a group of people to easily create short slide presentations and for a group of them to collectively rate or judge the groups responses to a common question. While the code for this is not open source this is a free resource that anyone can access through a web in a manner analogue to 'doodle poll'. Users of the soft wear do not need to have an account, they can set up a facilitation question and use the service and at the end of the session it produces a PDF report of the activity and closes. |
| Type Of Technology | Software |
| Year Produced | 2016 |
| Impact | This service / soft wear has only recently been made publicly available on the web. It has however been used in a wide range of eventual and activities in a locally available form. We are unsure as to how much demand for the tool we will experience (this is part of our research question). We do know that it has been used with very positive effects in a wide range of workshops and in 2 conferences led by the CX project. |
| URL | http://cx.tools |
| Title | Embedding Leapfrog tools into Lancashire County Council's in-house print service (LU MP2) |
| Description | From April-June 2017, Leapfrog Co-I Roger Whitham worked directly with Lancashire County Council's (LCC) Libraries, Museums, Culture and Registrars service to deploy tools co-design by service staff within LCC. Roger met with the head of service and extended senior management team to introduce the tools and intention for the work. He subsequently then met with administrative and technical staff to ensure the tools could be printed on-demand by the in-house print service, and that requests for the tools could be made via the LCC intranet. As of November 2017, the tools remain directly obtainable through the LCC website with supervisory, administrative and technical staff aligned to produce and deliver the tools to LCC staff on on demand. |
| Type Of Technology | Webtool/Application |
| Year Produced | 2017 |
| Impact | No impact as yet. |
| Description | 'How to engage community in research consultancy and co-production? - Leapfrog PhD team give a tool presentation to other PhD students and staff Lancaster |
| Form Of Engagement Activity | A talk or presentation |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Postgraduate students |
| Results and Impact | Departmental Seminar, to be given by Miriam Sturdee, School of Computing & Communications, and Hayley Alter & Laura Wareing, Imagination Lancaster. This seminar will take place on Wednesday 8th November 2017, 12.30 - 2.00 p.m., B.89 County South. Tools for Creative Engagement 'How to engage community in research consultancy and co-production? In public consultation, important for research (impact) across disciplines, tools for creative engagement can structure and document activity, as an open-ended exploration for different voices and abilities. Laura and Hayley have co-designed tools with community engagement professionals and young people that are flexible and shared digitally for ease of re-production. Miriam uses a sketching and comics approach to research, engaging a public user group to inform research directly.' Miriam Sturdee, Hayley Alter and Laura Wareing discuss their work with creative engagement and why it is an important methodology in all disciplines. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://www.lancaster.ac.uk/educational-research/news-and-events/events/?view=fulltext&month=11&day=0... |
| Description | (LU SP2) Make It Stick: Workshop 2 at Blackburn with Darwen Council - 14 August 2015 |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | 2nd workshop to explore, exchange and develop the skills needed for people to conceptualise, design and produce their own Make It Stick tool template. The aim of this workshop was to introduce new ideas and behaviours around tool use for engaging the public. Participants used this space to design a Make It Stick template for future use and think about how else they could see it being used as part of their practice. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/make-it-stick-workshop-2-at-blackburn-with-darwen-council/ |
| Description | (LU SP2) Make It Stick: Workshop 3 at Blackburn with Darwen Council - 21 August 2015 |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | 3rd workshop to explore, exchange and develop the skills needed for people to conceptualise, design and produce their own Make It Stick tool template. The aim of this workshop was to introduce new ideas and behaviours around tool use for engaging the public. Participants used this space to design a Make It Stick template for future use and think about how else they could see it being used as part of their practice. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/make-it-stick-workshop-3-at-blackburn-with-darwen-council/ |
| Description | (LU SP2) Make It Stick: research interviews |
| Form Of Engagement Activity | A formal working group, expert panel or dialogue |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | The Make It Stick project took one of our existing tools, Visual Voice, and sought to identify and develop how the design of image and text could be controlled and created entirely by the person using the tool. The direction for this project was informed through interviews with Leapfrog partners, Hannah Peake ( Strategic Lead for Children and Young People's Participation, Lancashire County Council) and Helen Ryan, Public Realm Development Manager, Lancaster City Council). |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/visual-voices-in-the-community-responses-to-use-so-far-and-how-we-could-a... |
| Description | (LU SP2) Make It Stick: workshop 1 at Lancaster City Council - 13 August 2015 |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Professional Practitioners |
| Results and Impact | 1st workshop to explore, exchange and develop the skills needed for people to conceptualise, design and produce their own Make It Stick tool template. The aim of this workshop was to introduce new ideas and behaviours around tool use for engaging the public. Participants used this space to design a Make It Stick template for future use and think about how else they could see it being used as part of their practice. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/make-it-stick-workshop-1-at-lancaster-city-council/ |
| Description | (LU SP2) Make It Stick: workshop 4 with Lancashire County Council (Policy, Information and Commissioning, and Live Well) and React (Research in Action) - 27 August 2015 |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | 4th workshop to explore, exchange and develop the skills needed for people to conceptualise, design and produce their own Make It Stick tool template. The aim of this workshop was to introduce new ideas and behaviours around tool use for engaging the public. Participants used this space to design a Make It Stick template for future use and think about how else they could see it being used as part of their practice. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/make-it-stick-workshop-4-with-lancashire-county-council-policy-informatio... |
| Description | (LU SP2) Make It Stick: workshop 5 with Lancashire County Council (Children and Young People's Trust Team) and Barnados - 07 September 2015 |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | 5th workshop to explore, exchange and develop the skills needed for people to conceptualise, design and produce their own Make It Stick tool template. The aim of this workshop was to introduce new ideas and behaviours around tool use for engaging the public. Participants used this space to design a Make It Stick template for future use and think about how else they could see it being used as part of their practice. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/make-it-stick-workshop-5-with-lancashire-county-council-children-and-youn... |
| Description | A Discussion Around Tool Engagement |
| Form Of Engagement Activity | A formal working group, expert panel or dialogue |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | It was a discussion around tools and engagement with a group of researchers within the Institute of Design Innovation. Through this discussion, our aim was to come together to explore tool design, the challenges we face in adapting tools and how we embed evaluation in tools. This session opened up many interesting conversations around tools. Having these discussions was informative to Leapfrog as we develop our co-design approaches with our partners. This session also helped us to take a step back and reflect on the questions we ask, the materials we use, and the decisions we make when co-designing tools. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/a-discussion-around-tool-engagement/ |
| Description | BVH hospital workshop 1 at Lancaster LICA - MP3 LU |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Professional Practitioners |
| Results and Impact | The rigorous stories project team worked to understand and reflect on how the results from Blackpool Victoria Hospital engagement work travels up to strategic management in the hospital to inform decision making, through a series of diagrams on whiteboards. Together the team decided to concentrate on the design of tools to help with reporting and also how it is received by strategic management. The top five challenges were agreed, and are applicable to any organisation. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/improving-reporting-patient-experience-at-blackpool-victoria-hospital/ |
| Description | BVH hospital workshop 2 with managers in Blackpool hospital - Sharing 'Sound bites' at Different Levels of the Hospital |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Patients, carers and/or patient groups |
| Results and Impact | Patient experience staff in the Families Division at Blackpool Victoria Hospital meet to to gather their views and ideas around capturing information from patient experience and translating it to influence and inform reporting and decision-making. Six new members of the hospital team attended, each being responsible for large teams of hopsital staff member. Work investigated successful examples of engagement work and reporting that has already taken place in the hospital and the different measures the performance of the services is measured against; such as KPI's set by the CCG (Clinical Commissioning Group), outcome measures and nursing care indicators. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/sharing-soundbites-at-different-levels-of-the-hospital/ |
| Description | Be Entrepreneurial, Be Creative, Be Social, Be Kind |
| Form Of Engagement Activity | A talk or presentation |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Third sector organisations |
| Results and Impact | Leapfrog met with Outrageous Ambition, an innovative social enterprise care agency to share Leapfrog tools. The organisation saw a real role for the Visual Voice tool in helping them to co-design projects and services with their clients. Leapfrog will follow up with the group at a later date to see how they have used the tools. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/be-entrepreneurial-be-creative-be-social-be-kind/ |
| Description | Blackburn Expansion Workshop |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Policymakers/politicians |
| Results and Impact | A workshop was led exploring the Leapfrog Tools within the development of a new project context with Blackburn and Darwen Council. |
| Year(s) Of Engagement Activity | 2015,2017 |
| URL | http://leapfrog.tools/blog/blackburn-and-darwen-council-sensory-workshop/ |
| Description | Blackburn Participation Champions Meeting |
| Form Of Engagement Activity | A formal working group, expert panel or dialogue |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Third sector organisations |
| Results and Impact | 20 participants partook in a workshop led by Leapfrog Champion from Blackburn with Darwen Borough Council. The used 4 tools and each created case study examples of excellent engagement practice. They all are to use the connect up tools to collect data for circulation as part of the Councils official reporting mechanisms for Ofsted and such like. Leapfrog tools were also included and referenced for experts to use in the Child Action North West participation strategy and guidance document, entitled Resources for participation. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/blackburn-with-darwen-participation-champions-meeting/ |
| Description | Blackpool Teaching Hospitals NHS Foundation Trust - Rigorous stories toolsharing x 2 sessions am and pm |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Patients, carers and/or patient groups |
| Results and Impact | Over fifty people attended two tool-sharing sessions which were instigated by Becci Booth from Blackpool Teaching Hospitals NHS Foundation Trust on 23 Jan 2018. David Perez and Debbie Stubbs, joined Becci as she outlined her involvement in Leapfrog and shared four tools that had been co-designed over a period of eight months as part of the Rigorous Stories project. There was a very healthy turnout of professional practitioners from across the whole organisation of the Trust, each working in various different sections and areas; from clinicians to sexual health advisors, those who work directly with young doctors, and others whose work is predominantly on an outreach basis. Some interesting challenges were explored and four tools put to use by different teams, many who had never met before. Subsequently Leapfrog was invited to present a keynote at WHIS Empowering Communities to Thrive summit, Winter Gardens, Blackpool ~ 15th - 16th March, 2018, and to share some more tools with other hospital teams who were unable to be present on the day. |
| Year(s) Of Engagement Activity | 2018 |
| URL | http://leapfrog.tools/blog/blackpool-teaching-hospitals-nhs-foundation-trust-rigorous-stories-toolsh... |
| Description | Care Leavers tools workshop (LU SP 6) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Professional Practitioners |
| Results and Impact | A leapfrog workshop on improving the use of tools led by PhD student Rosendy Galabo, co-facilitated with Professor Leon Cruickshank was delivered on Monday 27th November at ImaginationLab. The workshop was attended by 10 care leavers support workers from Leaving Care Service (PPA), North Lancashire. The focus of the session was to explore the inappropriateness of three YP tools (Everybody, Storyboard contract, and Topic Tally), and come up with ideas to improve these YP tools according to support workers' practice. Leapfrog, together with the care leavers group took Everybody, Topic Tally and Storyboard Contract tools, and co-created new versions of tools to be used in leaving care services. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/improving-three-young-peoples-tools-with-care-leavers-support-workers/ |
| Description | Church Action on Poverty - Peer Mentor Training |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | National |
| Primary Audience | Public/other audiences |
| Results and Impact | Leapfrog RA, David Perez worked with our project Partner Ben Pearson sharing Leapfrog tools with five peer mentors who came to Manchester for a two day training session from Brighton, Derbyshire, Wales, Northern Ireland & Scotland. |
| Year(s) Of Engagement Activity | 2018 |
| URL | http://leapfrog.tools/blog/church-action-on-poverty-peer-mentor-training |
| Description | Cilip Conference Manchester July 2017 |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | National |
| Primary Audience | Professional Practitioners |
| Results and Impact | The Leapfrog Team set off to Manchester Cilip 2017 (Chartered Institute of Library and Information Professionals) to share tools and stories of collaboration, and the positive impact witnessed across Lancashire Libraries because of this work. New 'Any Ideas Cards' were just hot of the press and were distributed along with other information about the project to the delegates. Through an interactive workshop everyone involved found themselves energised and had collaborative discussions on how to approach their work differently. At the event key partner (Lancashire County Council) explained how new teams of librarians were changing their daily practices and outlined how the complete set of library tools was building success and momentum across the county. Subsequently a blog was written about the event and circulated nationally by The Librarians task force and Leapfrog saw an increase in downloads and use of tools from this very specific audience of professional librarians. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/cilip-conference-2017/ |
| Description | Co- Design Workshop (GSA SP1) |
| Form Of Engagement Activity | A talk or presentation |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Third sector organisations |
| Results and Impact | As part of the project we conducted series of interviews with partners in and around Highlands and Islands who were involved in organisation and implementation for events, (Digital Media Manager, Children's Service Manager and Coordinator for Inverness Police Scotland Youth Volunteers). |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/the-value-of-stories-and-how-to-capture-them/ |
| Description | Co-Design Workshop (Health and Social Care practitioners Highlands of Scotland) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | 10 people took part in a Co-Design workshop to design tools to support engagement with socially isolated and lonely people across the Highlands of Scotland. The workshop produced two new engagement tool designs. Participants were able to share their current practice and reported a new interest in the co-design process. Some reported a new way of thinking and a potential change in practice. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/tackling-loneliness-and-isolation-tool-evaluation-and-evolution-workshop/ |
| Description | Co-Design Workshops with Third sector and Public Sector Organisations (GSA SP2) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Third sector organisations |
| Results and Impact | The second co-design workshop was a part of the second short project within the GSA. During the second workshop the prototypes were demonstrated to the participants to gain feedback for all ideas. This session helped us to evaluate our evaluation tool. This proved to be challenging and insightful. Our partners made suggestions on how to keep the tools open-ended and engaging, so that everyone who plays with the evaluation tools are kept involved throughout the process. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/how-to-make-evaluation-a-fun-and-engaging-process/ |
| Description | Co-Design workshop (GSA MP1) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Third sector organisations |
| Results and Impact | 8 active members of a variety of community initiatives from the Isles of Mull & Iona west coast Scotland participated in a co-design workshop as part of the Peer-To-Peer Community Engagement major project. The workshop networked individuals from different community projects, formed new working relationships, facilitated discussions about shared issues with community engagement and developed 5 concepts for new engagement tools. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/co-designing-on-mull/ |
| Description | Co-Design workshop (Health and Social Care practitioners Highlands of Scotland) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | 10 people attended a co-design workshop to explore new approaches to engagement with lonely and socially isolated people across Scotland. The workshop inspired creative exchange between attendees about their current approaches and developed their interest in new approaches. This was the first of a series of co-design workshops focussed on the theme of social isolation and loneliness. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/tool-stories/ |
| Description | Co-Desing Workshop - GSA SP3 - Engaging with Young Families |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | The co-design workshop was a part of the short project 'Engaging with Young Families' with Cairngorms National Park Authority. One of the main concerns for CNPA is engaging with young families with their limited staff resources. In order to address the key issue, with CNPA's help, we recruited participants from various organisations who work within and around Cairngorms National Park. To name a few organisation who came along for the workshop: Tomintoul and Glenlivet Development Trust, Marr Area Partnership, Perth & Kinross Council, Marr Area Partnership and Voluntary Action in Badenoch & Strathspey. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/engaging-young-families-at-cairngorms/ |
| Description | Co-design Workshop 1: a deliberative walk (Newbold Trust, Findhorn Foundation and Forres local community members) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | 12 people from Newbold Trust, Findhorn Foundation and Forres local community members came together to collectively participate in a 'Deliberative Walk' around the Newbold House property. Walking in this first workshop became the vehicle to engage with participants setting an informal and relaxing atmosphere. This has enabled the participants to experience first hand the spatial dimensions, which support the social and educational services that Newbold Trust is currently delivering. The walk helped the participants to contextualise themselves within the future aims of this social enterprise. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/workshop-1-a-deliberative-walk/ |
| Description | Co-design workshop - GSA SP3 - Engaging with Young Families |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | This was a follow-up co-design workshop for the short project 'Engaging with Young Families'. During this workshop, we demonstrated and tested prototypes of tools that was developed from the first co-design workshop. We invited all the representatives who came along for the first workshop for the follow-up workshop. We took forward three ideas from the first workshop and developed into prototypes to test with our partners and gather feedback. The overarching theme of the tools was to capture the people's opinions and ideas in a quick manner, everyone's voice in the community is heard and getting in depth information from the community. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/testing-tools-with-cairngorms/ |
| Description | Co-design workshop 2: discovering Altyre (Newbold Trust and local community members) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | 10 participants from Newbold Trust and local communities around Forres came together for a creative session of exploration and ideas. We spent a great session exploring methods of engagement and discussing some new concepts and ideas that might turn into tools. Tools that will help to support the partners to engage with their local community on a 'deliberative walk', an engagement method already developed by the group as a means to engage with their communities throughout the renewal process that they have already started. We set the participants off on a walk of discovery around the GSA Creative Campus grounds. After the task we gathered to share experiences of discovering the Creative Campus and begin to think about where in the walk there was an opportunity to intervene and what that intervention might be. After that, we began to generate some initial ideas for how we might engage people on a walk, exchange and capture information. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/co-designing-after-an-engagement-deliberative-walk/ |
| Description | Co-designing Tool Ideas Workshop: Stories of Impact: Co-Designing tools with volunteer co coordinators in Scotland that support new volunteers to transition into a new role and to articulate the impact of their volunteering |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | 9 volunteer coordinators from across the Moray attended this co-design workshop. Framed around 3 distinct design challenges (generated in a previous scoping workshop), the participants split into design teams, each facilitated by a Leapfrog team member. During the workshop, the participants brainstormed and collaboratively prototyped a range of tool ideas. At the end of the workshop, each design team pitched their final tool concept to the rest of the group, where they had to give their tool a name, and consider who, how and why their tool would be used. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/co-designing-tool-ideas/ |
| Description | Co-designing with non-humans made easy Nottingham |
| Form Of Engagement Activity | A talk or presentation |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Postgraduate students |
| Results and Impact | Leapfrog PI Prof Leon Cruickshank was invited to speak at Nottingham University on Friday 21st July 2017. He gave a guest talk 'Co-Designing With Non-Humans Made Easy' to the Mixed Reality Laboratory on existing good co-design practices and how designers may accommodate artificial actors in the process. Abstract: Co-Design, co-creation, open design, Human Centred Design and other collaborative creative approaches are becoming ubiquitous. Procter and Gamble have abandoned R&D and adopted a C&D (connect and develop) model for mutual innovation. Co-creation is a fundamental priority for institutions as diverse as the EPSRC and the Scottish Government. Effective co-design though is challenging. People outside an academic context have very different languages, priorities, agendas and world-views. Co-design often requires designers and researchers to work in the language of their participants, rather than the ways they normally work. The first part of this presentation will explore how, in practical terms to get the most from co-design for all participants, including researchers and developers. The second part is more speculative, as artificial (often digital) actors gain agency and start to make decisions independently (e.g. autonomous vehicles in everyday use) designers will have to start accommodating them in their creative processes. The assumption that we should always be human centred in our approach is challenged. Further, how can we co-design with non-human actors? What languages, priorities, agendas and world-views will designers need to adopt to be creative with human and non-human actors? How can we facilitate a dialogue between decision making digital systems and humans so that they can co-design together? The seminar was organised by The Mixed Reality Laboratory (MRL) which is s a dedicated studio facility where computer scientists, psychologists, sociologists, engineers, architects and artists collaborate to explore the potential of ubiquitous, mobile and mixed reality technologies to shape everyday life. The MRL is home to over fifty academics, Research Associates/Fellows and PhD students. Leon met with four key computer science academics Steve Benford, Andrew Crabtree, Chris Greenhalgh and Thomas Rodden. Recently, the MRL has spearheaded the establishment of the Horizon Digital Economy Institute, together with the Horizon Centre for Doctoral Training, funded by grants totalling £19 million from Research Councils UK. It is aimed to establish these as world-leading centres of excellence for innovation and knowledge transfer in the ubiquitous digital economy. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/co-designing-with-non-humans-made-easy/ |
| Description | Codesign workshop 3: iterating the tool (Newbold Trust & local community members) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | The third co-design workshop drawn 10 participants from Newbold Trust and local communities. This session had twofold objectives. Firstly, it aimed to reflect upon the first test of the co-designed tool, conducted by the Newbold Trust community in a walk organised by a member of the community with a group of erasmus students. Secondly, it aimed to build upon the insights emerging from its use in that first test and iterate the tool - identifying what worked well and what was needed to add in the designs. We begun with a collective reflexive session about the deliberative walk with the Erasmus students. One of the key insights shared here was that the tool gave them structure. After this, we divided into groups of three or four people and we spent the rest of the workshop co-designing new iterations of the tool enhancing its functions and uses. As a result of this activity, we came up with two postcard tools. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/almost-ready-for-the-harvest-festival/ |
| Description | Community Engagement Workshop, Highlands and Islands Enterprise Strengthening Communities Conference |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | National |
| Primary Audience | Other audiences |
| Results and Impact | 23 community engagement practitioners, community trust members, social enterprise members and volunteers attended a community engagement workshop. The workshop introduced participants to new approaches to community engagement and tools for engagement. Attendee feedback reported increased interest in new approaches to community engagement and enhanced practice. Participants took away physical engagement tools designed as part of a Leapfrog project and reported they had disseminated them to peers and used them themselves and for their engagement practice. The engagement tools were presented to the 242 delegates at the conference during closing remarks. The workshop and Leapfrog project was retweeted by Alex Thompson (Channel Four News) |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/strengthening-communities-make-it-happen-toolbox-workshop-and-evaluation-... |
| Description | Community Event with the Tobermory Harbour Association (THA) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Public/other audiences |
| Results and Impact | It consisted of an invitation to participate in one community event run and organised by THA which entailed a series of public engagement activities designed and developed aiming to engage community members and tourists with one of THA community development projects called Aros Waterfront Regeneration. The project is seeking to restore the historic Aros Pier and to refurbish two disused buildings, the original Boathouse and former Sawmill. The aim was to gather insight around the communities' sociocultural context in order to grasp an in-depth understanding about the needs and desires of the communities involved in Leapfrog. Around 100 people turned out ranging from different age and geographical locations and it comprised a collaboration between different non-profit organisations. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/community-event-with-the-tobermory-harbour-association-tha/ |
| Description | Creative Evaluation Workshop - GSA SP2 |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | Leapfrog team were invited to organise a workshop as a part of the 'Join the Dot' 2016 Conference in Elgin. The workshop was on "Overcoming the universal evaluation challenge of evidencing impact". It was a half a day workshop which explored three key aspects of the evaluation. 1) Evaluation Challenges the organisations face in evidencing the difference they make to individuals and communities, 2) The past tools and approaches the participants have used for community engagement within their organisations and 3) Future opportunities and the participants' evaluation goals. The workshop initiated good discussion around exchanging experiences and insights. There was an opportunity to create and adapt new approaches to evaluation using Leapfrog's fun and creative Evaluation tools. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/evaluation-workshop-at-join-the-dots-conference/ |
| Description | Creative Processes for Engagement in a Museum Context (LU SP5) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | National |
| Primary Audience | Professional Practitioners |
| Results and Impact | A collaboration with Sarah Campbell, Head of Learning Programs, The Victoria and Albert Museum, London. This workshop was the first in a series to collaborate with Sarah who has been awarded a Winston Churchill Memorial Trust Traveling Fellowship. Sarah will be travelling to the US in September 2016 to meet with learning staff in four museums and at one tour company. Teams in these organisations are particularly creative and their programmes are particularly innovative and Sarah wants to get a better understanding of HOW they do these things so well. The aim is that Leapfrog would co-design a set of tools that Sarah could apply during her travels. The first workshop developed 2 major research questions and 9 sub questions to explore over the course of 3 workshops. The team are meeting again to further finesse and refine our ideas and put the tools developed into action over the course of Sarah's travels. An important component of a Churchill Fellowship is that the learning is shared as broadly as possible and for the benefit of the sector. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/creative-process-workshop/ |
| Description | Derbyshire Matrix Tools Launched to 150 People |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | National |
| Primary Audience | Professional Practitioners |
| Results and Impact | The Derbyshire Matrix tool was officially launched on Monday 6th February to 150 social workers, clinicians, police and fire offices, housing and environmental health officials and drug and alcohol specialists. Each table was asked to score the usability of the tool. In the morning, the average score from the social workers was 9 out of 10 and in the afternoon, from the multi-agency group it was 8 out of 10. These scores were particularly impressive as it was the first time the majority of the participants had seen the tool. Bill Nicol, the Safeguarding Director of the CCG - the Clinical Commissioning Group - endorsed the tool as "an innovative 21st century approach to a problem that we know has been around for far too long" and praised the partnership approach of the methodology as "the only way forward to deal with these challenges". Derbyshire County Council paid for 2000 copies of the physical tool to be printed and every participant at the event were invited to take the tools away with them to distribute to their organisations. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/derbyshire-matrix-tools-launched-to-150-people/ |
| Description | Don't Dis our Ability |
| Form Of Engagement Activity | A talk or presentation |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Third sector organisations |
| Results and Impact | Gemma was invited to share Leapfrog tools with Learning Together Northwest. A good discussion took place and the group particularly saw the potential in using the Visual Voice tool. Leapfrog will follow up with the group at a later date to see how they have used the tools. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/dont-dis-our-ability/ |
| Description | Engaging "Hard to reach" communities in the Highlands and Islands (GSA MP1) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | As a part of GSA's first major project Peer-to-Peer Community Engagement, Leapfrog organised a scoping session in September with our Highlands and Islands Enterprise partners namely Community Assets, Community Broadband Scotland and Community growth scheme. The main focus of the day was to understand our partners' key issues during community engagement, what should be our focus in the project and what we hope to learn from this process. Through the scoping session we mapped out the communities with our partners who could be our potential communities within the Highlands and Islands. This gave us a realistic idea of planning our major project within the next 8 months. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/engaging-hard-to-reach-communities-in-the-highlands-and-islands/ |
| Description | Evaluation Tool Delivery Day with Evaluation Support Scotland (GSA SP2) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | Leapfrog was invited to Evaluation Support Scotland to demonstrate our co-design tools. Evaluation Support Scotland do truly inspiring work to make evaluation fun and accessible to Third Sector Organisations and Public Sector Organisations. During our conversation, it came to light that Leapfrog and Evaluation Support Scotland are exploring similar aspects of evaluation through creative tools. We had an informative discussion about challenges we face in doing effective, non-intrusive evaluation and how to make evaluation valuable, accessible and relevant. We spoke about how evaluation challenges could be addressed by creating difference in process and introducing creative tools to have an effective engagement with our partners. We discussed the possibility of working on a project that could bring expert knowledge from both teams to address some prevailing issues we face in evaluation. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/talking-evaluation-with-evaluation-support-scotland/ |
| Description | Evaluation Tool Delivery Event, Highlands and Islands (GSA SP2) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | Leapfrog ran an Evaluation took delivery event last week in Forres, Highlands and Islands. We had participants across different areas within Moray. To name a few, Moray Council, NHS, Health Care Scotland and TSI Moray. Our participants joined us at the Institute of Design Innovation, High street studio for the afternoon. We had insightful discussions around evaluation and talked about creative ways to do evaluation. blah |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/evaluation-tool-delivery-event-highlands-and-islands/ |
| Description | Exploring the value of creative engagement and consultation |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | National |
| Primary Audience | Professional Practitioners |
| Results and Impact | Leapfrog presented at a workshop led by the Public Collaboration Lab - an AHRC funded research partnership between London Borough of Camden and University of the Arts London, Design for Social Innovation and Sustainability Lab (UAL DESIS Lab). The workshop explored the value of creative engagement and consultation. Leapfrog funded 2 of our partners to attend this workshop from Lancashire County Council. Following on from this event, we are now in the process of developing a major research project in collaboration with them. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/exploring-the-value-of-creative-engagement-and-consultation/ |
| Description | Food Power Conference, Cardiff |
| Form Of Engagement Activity | A talk or presentation |
| Part Of Official Scheme? | No |
| Geographic Reach | National |
| Primary Audience | Third sector organisations |
| Results and Impact | Leon Cruickshank was invited to the national Food Power Conference in Cardiff. We had written a funding bid for a follow on Leapfrog project called 'Scaling Up Leapfrog: Improving a million creative conversations in which Food Power Lancashire was a partner. At the conference Leon presented the project in 2 workshops to introduce how Leapfrog tools could be used to capture stories around food and food poverty, and also made good connections for future partnerships with other Food Power alliances. The follow on bid was successful and Food Power are a key partner in this. At the conference Leon made a good connection with the food alliance in Newcastle and we are now running a series of Leapfrog workshops there as part of the follow on project. |
| Year(s) Of Engagement Activity | 2018 |
| Description | Institute of Social Futures Breakfast meeting |
| Form Of Engagement Activity | A talk or presentation |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Professional Practitioners |
| Results and Impact | On 13 March 2018 Leapfrog Team members were invited to present a seminar/workshop upon Leapfrog tools and shared research methods, results and outcomes. Ten staff members from Lancaster University Student union, staff members concerned with disability and widening participation, as well as multidiscipline social science researchers attended. |
| Year(s) Of Engagement Activity | 2018 |
| URL | http://www.lancaster.ac.uk/social-futures/2016/10/breakfast-briefings/ |
| Description | LCC Lancashire Care Leavers County Wide Wider University Engagement Event |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Other audiences |
| Results and Impact | Thirty Care Leavers and Thirty Professional Personal Advisors met at Lancaster University on 15th February 2018 to collaborate and work on future planning and the local offer for young people. Young people had three different workshop sessions involving the use of Leapfrog Tools: Comms Stretcher, Comms Focus, Feedback Cycle Request. Then they worked with a team of University student ambassadors and members of the widening participation team to explore the campus and experience some of the new facilities at Lancaster Sports Centre. The day was directed by Lancaster Care Development and supported by three different university departments. |
| Year(s) Of Engagement Activity | 2018 |
| URL | http://leapfrog.tools/blog/lcc-lancashire-care-leavers-county-wide-university-engagement-event |
| Description | LCC Lancashire Care Leavers County Wide Workers Team |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Other audiences |
| Results and Impact | Members of the Leapfrog Team were invited to attend the monthly Lancashire County Care Leavers development forum and shared eight different engagement tools. Following previous contact with the Leapfrog project, the Leaving Care Team for Lancashire County Council worked with the Leapfrog Team in creating a specific workshop for their PA Team (Personal Advisors). PA's are employed to work and support individual care leavers on a one to one basis. Each PA has around thirty young care leavers that they give ongoing support . There are three Care Leaver groups working across the whole of Lancashire, covering the Northern, Eastern and Central regions of Lancashire. For the event there were thirty PA's present and they travelled To Preston Town Hall from across North, East, and Central Lancashire Teams. The team who specifically input into the delivery of the event were: Leaving Care development officer, Team Manager, Leaving Care Service (PPA),North Lancashire) two Professional Personal Advisors from PPA East region For the Leapfrog we agreed to focus upon tools that support group work; This included facilitating group work, developing group work with young people, and tools that could be used in enabling young people to take a leading role in establishing their own forum. LCC teams brought into focus elements of PA engagement work that related to ASDAN, another tool which supported care leavers towards independent living. The workshop plan is attached to illustrate the format of the session. Tools that were used in the workshop included: Target Control, Role Bingo, Flow, Snapshot and Story. The PA teams collectively worked in groups and investigated new ways to promote, generate awareness of, and implement activities for National their care leavers week, an annual event taking place each November. Individual Action plans and toolkits were distributed to everyone at the end of the session for further sharing with other team members across the Lancashire region. |
| Year(s) Of Engagement Activity | 2018 |
| URL | http://leapfrog.tools/blog/lcc-lancashire-care-leavers-county-wide-workers-team |
| Description | LCFT governors meeting in Salmsbury (MP3 LU) |
| Form Of Engagement Activity | A formal working group, expert panel or dialogue |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Policymakers/politicians |
| Results and Impact | Lancashire Care Foundation Trust's Council of Governors meeting at Salmesbury Hotel, takes place every six weeks. Leapfrog RA observed the 45 minute Trust Governors pre-meeting before the COG meeting, where each governor was able to share information on events they had been to and anything that was concerning them. Following this, there was a formal three-hour meeting supported by a 67-page document containing 'papers', reporting and providing information on various issues for the Trust. Following each section of the meeting, there was an opportunity for the governors present in the meeting to direct questions to the Chief Executive. The purpose of attending and observing was to look for opportunities for the governors to develop tools to help them report and share information from engagement events at their pre-meeting with the possibility of feeding into the main COG meeting. Ideas were shared and a further workshops determined. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/lancashire-care-foundation-trust-council-of-governors-meeting/ |
| Description | LCFT governors workshop 2 in LICA (MP3 LU) |
| Form Of Engagement Activity | A formal working group, expert panel or dialogue |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Public/other audiences |
| Results and Impact | In late July, a group of governors from Lancashire Care Foundation Trust explored and documented their thoughts on how they engage with their members and the public at events, how they document the engagement and hold the Trust Board to account. (See the workshop blog here.) Laura combed through the documented processes to label and code themes and challenges that came up for the governors with the help of colleague, Hayley. The themes that came out included Communication before events Purpose of inquiry Behaviour at engagement events Synthesis of results The most common theme across the data was the purpose of engaging and reporting, which could link together the different stages in the engagement, reporting and holding the Board to account process. Based on this, we created a simple diagram that we felt represented the process and the key areas that could be used as a focus for the tools. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/lancashire-care-foundation-trust-co-design-workshop/ |
| Description | LU MP2 - Co-designing tools for library and neighbourhood centre managers with Julie Bell |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Third sector organisations |
| Results and Impact | Julie Bell, Head of Libraries, Museums, Culture & Registrars for Lancashire County Council joined Roger and Laura at Lancaster University to co-design tools for management within the new Neighbourhood Centres and re-structured libraries in Lancashire. Julie had thought about four challenges the tools could address before the meeting, which were: Communication Motivation Innovation & Creativity Performance We discussed the challenges in-depth and decided that maintaining the creativity of the staff, such as the energy and ideas that the staff had generated during the Leapfrog co-design sessions was the key challenge we should tackle. This led us to share our experience of a project we did with the V&A Museum around fostering creativity and the tools we used, which could be useful for the challenge within libraries and neighbourhood centres. We mapped the structure of the management meetings and how the tool and the ideas generated by the tool could be fed through the teams, which led us to decide on some practical tools ideas. The first was around cards to capture ideas staff had using prompts and the second was a list of inspiring activities to encourage people to spend some of their busy working lives doing something inspirational or pursuing an idea. Leapfrog will develop the tools further to go into the tool box with the other Neighbourhood Centre and Library tools. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/co-designing-a-tool-for-managers/ |
| Description | LU MP2 - Library & Neighbourhood Centre Tool Sharing Event |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Third sector organisations |
| Results and Impact | At the end of January 2017, we hosted an event to share the tools that were co-designed by professionals from Lancashire County Council and Leapfrog during the Neighbourhood Centres major project. Nine co-designers played a key role in presenting the tools and facilitating small tool trial activities for fourteen fellow librarians and representatives from other services in the county council. The Leapfrog team helped the dedicated co-designers prepare for the event in a morning session where they worked in groups to consider how they would explain the value of the tool, how to use it and situations where it could be useful in neighbourhood centres. This was straightforward for the co-designers who all knew the tools really well due to the depth of their involvement in the co-design tool process throughout the project. At the start of the event, each group shared a headline for their tool, which explained briefly what the tool was and why the tool was useful to new teams in libraries and neighbourhood centres. The participants then spent time trialling the tools with guidance from the co-designers, followed by discussion and feedback on each of the tools. Julie Bell, Head of Libraries, Museums, Culture and Registras for LCC gave an inspiring presentation at the end of event and shared the two tools she had designed with Leapfrog; the Any Idea Cards, which encourage and celebrate idea sharing in teams and Think Outside bookmark, which encourage staff to leave their comfort zones and become inspired. As the participants left the event, each of them were able to select two tools from the 'tool buffet' laid out ready for them and they signed their name against the tools they would trial in the services they work within. The feedback from the trials will feed into the development of a toolbox (a collection of the tools with guidelines for use) for the project, which will be shared in the county and across the country. The event was a great success. The feedback for the tools was both positive and useful for further refinement for the toolbox, and the participants signed up to trial the tools 28 times with different teams across the county. The co-designers who facilitated the introduction of the tools and activities used their expertise to share the tools in a way that the Leapfrog would not have been able to do without them and we hope to carry this expertise into the toolbox design. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/library-neighbourhood-centre-tool-sharing-event/ |
| Description | LU MP2 - NHC Small Co-Design Workshop for 'Funky Stickers' |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Third sector organisations |
| Results and Impact | During the co-design session in Chorley Library, the group of librarians and other Lancashire County Council representatives expressed their interest to continue working on four different tool ideas in smaller groups at Lancaster University. One of the groups was looking at a an idea called 'Funky Stickers', which would be a set of fun stickers to prompt, provoke, ask questions or obtain feedback This group spent half a day refining the tool ideas with Leapfrog. The session begun by re-visiting the group's original idea, the value of the idea and then generating a list of general tool qualities, which would act a guide through the design process. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/co-designing-useful-tools-for-neighbourhood-centres-libraries/ |
| Description | LU MP2 - NHC Small Co-Design Workshop for 'I feel, I want, I need' |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Third sector organisations |
| Results and Impact | During the co-design session in Chorley Library, the group of librarians and other Lancashire County Council representatives expressed their interest to continue working on four different tool ideas in smaller groups at Lancaster University. The first was for the 'I feel, I want, I need' tool, which would later become 'Flip and Flow', which was a tool to understand and meet the needs of service users and the community. The group come spent half a day refining the tool ideas with Leapfrog. Each session begun by re-visiting the group's original idea, the value of the idea and then generating a list of general tool qualities, which would act a guide through the design process. They then came up with a number of scenarios where the tools might be used in the future to help them imagine the tool being useful in a real setting with a group of people from different services. The 'I feel, I want, I need' group came up with multiple ideas that tackled challenges such as understanding the building users and communicating the services available in the building. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/co-designing-useful-tools-for-neighbourhood-centres-libraries/ |
| Description | LU MP2 - NHC Small Co-Design Workshop for 'Liquorice Allsorts' and 'Building Success Tools' |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Third sector organisations |
| Results and Impact | During the co-design session in Chorley Library, the group of librarians and other Lancashire County Council representatives expressed their interest to continue working on four different tool ideas in smaller groups at Lancaster University. Two of the groups came together for a half day workshop. Their tool concepts were - Building Success One Brick at a Time - A process to negotiate best use of space and resources Liquorice Allsorts tool - Enabling staff to choose the best communication channel for the different communities The session began by re-visiting the group's original idea, the value of the idea and then generating a list of general tool qualities, which would act a guide through the design process. The groups then came up with a number of scenarios where the tools might be used in the future to help them imagine the tool being useful in a real setting with a group of people from different services. The 'Liquorice Allsorts' group developed the 'Communication Stretcher', a tool to help groups think of new ways to communicate with the community and then develop a plan. The 'Building Success' group refined original idea for groups to consider different aspects of the building further. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/co-designing-useful-tools-for-neighbourhood-centres-libraries/ |
| Description | LU MP2 - Tool Refinement Meeting for Comms Stretcher, Building Success & Small Things |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Third sector organisations |
| Results and Impact | Anita, Elaine and Alison returned to Lancaster University to refine the tools they have co-designed to be used primarily in neighbourhood centres and re-structured libraries in the county. The tools included 'Building our Neighbourhood Centre Together', a tool to help staff have discussions about issues within the building, 'Communication Stretcher' a tool to push staff to think of different and new ways to communicate with community groups and 'The Little Things', an internal communication tool for staff. The group were very positive about all of the tools and felt they had ownership over the ones they had co-designed in groups. For each of the tools we talked about how they could be improved further and what sort of information tool guidelines could give to help staff use them. The group had some ideas on how they could help share the tools across libraries and neighbourhood centres and were keen to help share the tools in the big tool sharing event in January. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/refining-five-tools-for-neighbourhood-centres-libraries/ |
| Description | LU MP2 Tool Refinement Meeting for the Flip and Flow Tools |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Third sector organisations |
| Results and Impact | Following an initial co-design session at Lancaster University with Roger and Laura, the Neighbourhood Centre Project co-designers David, Heather and Marcus returned to the university to look at some prototypes for the tools they had worked on a couple of weeks before. The first prototype was for a tool that incorporated a number of their ideas to generate a map of library or centre customers, their needs and the services they use and generate individual customer profile cards. The other tool idea was a template and guidelines for generating displays that promote the services available in the libraries and neighbourhood centres. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/tool-prototype-refinement/ |
| Description | LU MP2: Co-Design Workshop 1: Building on the Scoping Session & Forming Co-Design Teams |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | Leapfrog ran the first co-design workshop at Lancaster Central Library for the group of Lancashire County Council professionals working on the Neighbourhood Centres project. The aim of the workshop was to share an analysis of the work from the previous scoping workshop and discuss it and introduce the idea of designing tools. The aim was to also encourage the group to select key challenges and in teams start to create an action plan of how to co-design tools to share with others as they face those challenges when setting up the Neighbourhood Centres. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/co-design-workshop-1/ |
| Description | LU MP2: Co-designing tools for new levels of Engagement |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | 1 2 3 4 5 6 7 8 9 10 The aim of the 3rd co-design session at Chorley Library was for the group to work in established groups to co-design tools to help each Neighbourhood Centre address challenges in their own way. To groups were encouraged to think about how their tool ideas would work in three different types of centre scenarios, such as: a centre in a culturally diverse city, a centre with a small health clinic, or centre with a strong youth presence and why is their idea practical and valuable to other practitioners. The final tool ideas will be taken forward and co-designed in small group sessions over the coming months. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/co-designing-tools-for-new-levels-of-engagement/ |
| Description | LU MP2: Neighbourhood Centres Scoping Workshop |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | One of the first steps in the Leapfrog Neighbourhood Centres project brought together Lancashire County Council professionals across libraries, Wellbeing, Prevention and Early Help Services, Asset Management, Facilities Management and the Public Service Integration Team. This full day event was designed to gain an understanding of their roles, the services they deliver and the challenges and opportunities that the transition to multi service Neighbourhood Centres will provide. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/scoping-workshop/ |
| Description | LU MP2: What are tools?! A meeting at Thornton Library |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | Members of the overall co-design group for the Neighbourhood Centres project met at Thornton Library. Leapfrog and the smaller group (due to holidays in August) took the opportunity to have a chat about how the project is going, what we are trying to achieve and what tools are and how to start to design them. Once the group had seen the tools they started to quickly come up with tool ideas for groups of people coming from different services to use together in the set-up of Neighbourhood Centres. We next meet again with the wider group on the 26th of September at Chorley Library to design tools together with the wider group. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/what-are-tools-a-meeting-at-thornton-library/ |
| Description | LU SP - Deciding on Public Health Priorities with Young People at a School in Darwen |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Schools |
| Results and Impact | Laura, one of the Leapfrog Research Associates attended one of the public health workshops being run by Mike Rawsterne from Public Health at Blackburn with Darwen, alongside Ben Pearson from Healthwatch and volunteer Carl . The workshop was attended by 13 young people in years 9 and 10 at Darwen Aldridge Enterprise Studio school in Darwen. The workshop aim was discover how young people prioritised key health topics, such as weight management, health and fitness, drugs and alcohol and sexual health. The young people worked in groups to use Leapfrog's Target Control tool to stick the terms into what they believed were the right levels of priority. The tool worked well to capture the opinions of the lively group. The data will feed into decision-making on any future cuts in public health. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/deciding-on-public-health-priorities-with-young-people/ |
| Description | LU SP - Healthy Stories - Meeting at Healthwatch Blackburn |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | In a meeting in January at Healthwatch in Blackburn we looked at the outcomes from a workshop at a school in Darwen and discussed how a next step might be to ask the young people to analyse the results in another workshop with another tool. This would carry on the conversation about health with the young people. Together we came up with an idea for a tool that would allow the young people to separate the Post-its out across the sheets and present the information back. We also came up with an idea for a tool that collects the individuals response, which could be folded up and put into a postbox to keep the response secret. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/healthy-stories-sorting-target-control/ |
| Description | LU SP - Healthy Stories - Target Control Use in School 13th Dec |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Schools |
| Results and Impact | Target Control tool has already been used by Healthwatch and Public Health a number of times for young people together to decide how important they think different health services and issues are to them. Young people stuck the issues on stickers into the three concentric circles depending how important they felt they were but the reasons and conversations behind the positioning was not being recorded. To tackle this, Laura from Leapfrog and Ben Pearson from Healthwatch decided to add a layer of tracing paper over the target controls for comments to be written on top to capture the reasons why. Ben also decided to use Post-it notes so that the decisions final decision could be changed, rather than one person dominating and sticking the decision down permanently. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/healthy-stories-sorting-target-control/ |
| Description | LU SP - Healthy Stories Creative Session |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | Leapfrog in Lancaster has been working towards supporting the analysis of the data captured by tools used at Healthtalk, an annual engagement event originally scheduled to be run on Saturday 26th November by Public Health and Healthwatch at Blackburn with Darwen Council. As part of the project, Mike Rawsterne and Ben Pearson both attended a creative session on Monday 21st November at Lancaster University. The focus of the session was to specifically see how Leapfrog could assist with the analysis of the data and come up with ideas for tools and techniques to enhance analysis so outcomes from the event are evidence based and impartial. One of the ways we approached this, was to ask Mike to map what he did before an event to prepare for the report, what he did during the event to prepare for the report and what he did after the event to prepare the report. The most significant insight here was that Mike wanted to gather data that could be fed into a narrative about the people who use health provision. This would cover where they have come from, how they arrived at where they are now and where they are going. The need to record data that produces a narrative was recorded as one of the key aims of the analysis tool. The other aims included inclusivity, clarity for participants and facilitators, clarity that health affects people all the time and provides ownerships of decisions and representation of different people. Due to the lack of time, we acknowledged that some of these aims would be transferred to the next major Leapfrog research project, 'Rigorous Stories' rather than this short project, 'Healthy Stories'. The plan for the activities to take place during the event had already been decided by the planning team for the event. The decision was to use Leapfrog's target control tool to help groups indicate how they felt about 36 health topics by placing them under three headings according to how important the services were to them. Both during and before the session, Leapfrog and Ben made suggestions for ways this activity could be improved, as well as additional activities to vary the data collected. With the information we had, we came up with some ideas that could support the analysis of the data. These included the use of photographs in the report document, taking the information to other groups to see what they think, making it more accessible to the public, making it more visual. More specifically, we discussed a tool to make a one page infographic summary of data or an event, photographs of people holding up the data and a structure of prompts to build a narrative or case study. The session was quick-paced and productive. It became clear to us that even though our focus was on supporting the analysis of the data, it would be difficult to decide how to analyse it without firm decisions on the form of the activities taking place. Also, if the aim was to use the data to communicate a narrative for the people who use health provision, the activities would have to be structured to collect rich data on narrative. Since this event, we have been informed that the Healthtalk event due to be held on the 26th November has been cancelled and we waiting to find out if it will be rescheduled and how this effects the project. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/healthy-stories-creative-session/ |
| Description | Lancashire North Health and Wellbeing Partnership Board: Community Health & Wellbeing Workshop |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Professional Practitioners |
| Results and Impact | Leapfrog were approached by Andy Knox the Director of Population Health for Morecambe Bay in Lancashire. Andy is the Chair of the Lancashire North Health and Wellbeing Partnership Board. He asked Leapfrog to facilitate a workshop using Leapfrog tools that would help the Community Health & Wellbeing board members who are multi agency agree which objectives and priorities to focus on for the coming year. The 3 hour workshop resulted in plenty of conversations, collaboration opportunities and agreement for future plans. A report of the workshop which summarised the key priorities and collaboration opportunities was prepared by Leapfrog and shared with the group. Following on from this Morecambe Bay Clinical Commissioning Group became a key Partner in Leapfrog's follow on project Scaling Up Leapfrog: Improving a million creative conversations. |
| Year(s) Of Engagement Activity | 2018 |
| Description | Lancashire Quality Improvement and Experience Team - Tool Sharing at Lancaster University |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Patients, carers and/or patient groups |
| Results and Impact | A workshop took place on 5 April 2018 to create the organisations own toolbox with features co-designed by the group. |
| Year(s) Of Engagement Activity | 2018 |
| Description | Lancashire Quality Improvement and Experience Team Invitation to Forum Meeting |
| Form Of Engagement Activity | A talk or presentation |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Patients, carers and/or patient groups |
| Results and Impact | At their team meeting on 22 Nov, Fylde and Wyre CCG, Debbie gave an overview of the Leapfrog projects, explained some of the outcomes of three major projects, which involved teams of co-designers comprising of young people, librarians who developed new team tools, and NHS staff, councils and volunteers. Four of the new tools were shared; Snapshot and Story, Feedback Cycle Request, Engagement Map Key and Prioritise Together, and samples left with the team to try out in their own daily practices. An open offer was made to the group to attend the December Tool Fest. The various teams attending were from; Quality Improvement and Experience Teams, Volunteering and Wellbeing & Mental Health Helpline Teams, the Hearing Feedback Team, Promoting Health and Preventing Harm Teams. Their work covers complaints, processes of reporting, response and resolutions, collection of important data and important feedback from service users. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/lancashire-care-quality-improvement-team/ |
| Description | Lancaster University Professional Services conference |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Professional Practitioners |
| Results and Impact | Lancaster University Faculty project managers delivered an engagement event and invited to Leapfrog to share best practise with over 100 staff members through use and sharing of Leapfrog tools. |
| Year(s) Of Engagement Activity | 2018 |
| URL | https://portal.lancaster.ac.uk/staffintranet/protected#/storybypath/intranet~2Fnews~2F2018~2Fprofess... |
| Description | Leapfrog Summer School - 3 day residential |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | International |
| Primary Audience | Postgraduate students |
| Results and Impact | This years' Leapfrog summer school was such a rich experience with many different aspects of community engagement being described and explored in the talks and the times for discussion. The exercises were the sessions where all the delegates shared what they considered to be community engagement. Each delegate was given 3 minutes to describe what he or she would consider community engagement. There were many different communities described, from remote and rural defined by their location to Health and Care communities drawn together by a common purpose and need. There were also many approaches being taken in engaging with those communities from art and video to co-design. There was at one point a heated discussion on the value of being embedded in the community versus the detachment of the researcher. In this discussion the delegates were able to share their own experiences of what had worked for them and what had perhaps worked less well. We touched on the ethical, the moral and even the political landscape with wide-ranging and at times heated discussion. It was great to see the summer school giving rise to such a vibrant and honest discussion. As one delegate said to me as she left: it was very real. A great compliment in my book. |
| Year(s) Of Engagement Activity | 2016,2017 |
| URL | http://leapfrog.tools/blog/lancaster-leapfrog-summer-school-overview/ |
| Description | Leapfrog Summer School 2016: Action Research, Engagement, & Co-design (Forres) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | International |
| Primary Audience | Other audiences |
| Results and Impact | Sharing co-design methods and tools for engagement, in July 2016 the Leapfrog Summer School aimed to develop Early Career Researchers' (ECRs) capabilities in carrying out Action Research with communities and to stimulate discussion and debate around the academic and societal impact of these approaches. Taking place at the Institute of Design Innovation at The Glasgow School of Art in Forres, Moray, 20 delegates from fields of design, architecture, health and social care, and community development took part in a series of paper presentations, discussions, and creative workshops to enrich their understandings and applications of Action Research in community settings. Featuring presentations from the wider Leapfrog team, the Summer School also welcomed a series of international speakers who delivered keynotes and lightning talks across the event. Areas of discussion included Action research, participation, and co- production with communities; design-led methods and tools in Action Research; relationships, power, and ethics; engaging with diverse and minority communities; moving across disciplinary boundaries; case studies of research with the public, private, and third sectors; innovative research outputs; collaborative evaluation and dissemination; and the value, impact, legacies, and sustainability of these approaches This program of activities offered an inspirational and supportive space for a network of ECRs to exchange insights on broader aspects of research and career development, including approaches to generating research questions, writing research bids, and dissemination to diverse public audiences, and to consider how they might work together in the future. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/project/leapfrog-summer-school-2016/ |
| Description | Leapfrogging to Denmark: Seminar at Center for Codesign Research, CODE part of the Royal Danish Academy of Fine Arts - School of Design |
| Form Of Engagement Activity | A talk or presentation |
| Part Of Official Scheme? | No |
| Geographic Reach | National |
| Primary Audience | Professional Practitioners |
| Results and Impact | Leon Cruickshank led a discussion and presentation of Leapfrog research at CODE recently. This group jointly lead by Professor Thomas Binder and Professor Eva Brandt represents one of the leading group for co-design on the international stage. There was a very interesting and thought provoking exchange with the staff, students and visitors that attended the seminar in Copenhagen. 20 people attended including designers, academics, students and the head of the Denmark centre for innovation in the public sector. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/leapfrogging-to-denmark-seminar-at-center-for-codesign-research-code-part... |
| Description | NHS Lancashire Co-design Workshop |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Professional Practitioners |
| Results and Impact | 15 professional practitioners from the NHS Lancashire Care Foundation Trust Musculoskeletal Services team including experts by lived experience came to ImaginationLancaster for a one day workshop on how to design and deliver a co-design process. During the workshop they explored the fundamentals of co-design and how they could build on these to design a framework for a process to co-design personalised Support Plans by thinking about whose professional expertise and people with lived experience they would need to bring to the process, how they could involve them, and how many co-design events you would run to complete the project and create innovative co-produced Support Plans. The aim was that by taking part in the workshop participants would be able to apply this approach to other projects or services where they wish to use a co-design approach in future. The workshop was very well received with benefits, barriers and challenges to using a co-design approach within their organisation discussed and an action plan was created among the group to take the project forwards. |
| Year(s) Of Engagement Activity | 2018 |
| Description | Networking event (Community Land Development Scotland) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | National |
| Primary Audience | Third sector organisations |
| Results and Impact | Approximately 30 people attended a seminar and networking event about community asset transfer and community buy out legislation. The networking and seminar opened up debate on the approaches, requirements and values of community engagement. Participants showed an interest in the Leapfrog project and in the engagement tools available from the project website. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/community-led-development/ |
| Description | New Film: Working with Young People |
| Form Of Engagement Activity | A broadcast e.g. TV/radio/film/podcast (other than news/press) |
| Part Of Official Scheme? | No |
| Geographic Reach | National |
| Primary Audience | Other audiences |
| Results and Impact | The film describes how the young people tools were co-designed, the philosophy behind the approach, and the value these tools offer to anyone working with young people. It features contributions our partners including Healthwatch Blackburn with Darwen, Child Action Northwest, staff and students at Darwen Vale High School, plus Creative Exchange. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/new-film-working-with-young-people/ |
| Description | New Spaces for Democratic Engagement - Scottish Government Participation Week |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | International |
| Primary Audience | Professional Practitioners |
| Results and Impact | Leapfrog team members collaborated with members of the Scottish Government's Creativity Team to facilitate a workshop exploring the idea of 'Tings' as new kind of democratic space and/or event. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/the-first-ting-democratic-engagement-and-the-danger-of-benevolent-paterna... |
| Description | New team tools sharing at Lancashire Archives in Preston |
| Form Of Engagement Activity | A talk or presentation |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Professional Practitioners |
| Results and Impact | Invited by Head of Libraries, Museums, Culture and Registrars, Leapfrog attended an Extended Leadership Team meeting at the Lancashire Archives in Preston on 10 May 2017. The event was an opportunity for Leapfrog Co-investigator to share early outcomes of the Leapfrog Neighbourhood Centres project . The project produced a range of concrete outcomes, including 7 tools and the New Team Tools toolbox, co-designed by Lancashire County Council staff, and ready for use by staff across a range of services within the council. The sharing event gave an opportunity to present the process of work to team leaders and managers across the information and cultural services within Lancashire County Council, prompt discussion, and signpost staff towards the tools. The event also gave Leapfrog an opportunity to outline ongoing work to embed the tools within the supply infrastructure within the county council. Through internal print and administrative teams, all of the tools created for the project would be made available to new and existing staff. This approach lowers practical and financial barriers to staff obtaining the tools and putting them to use. The event saw broad interest in the tools from the managers present, and underlined the appetite for the tools and new innovative practices from management within the council. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/new-team-tools-sharing-with-the-lancashire-county-council/ |
| Description | NorthWest Children in Care Conference in Blackpool, organised by JustUZ |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | On the 4 November 2017 circa 100 young people came from across the Northwest to hold a conference in Blackpool hosted by JustUz The conference is an annual event where young people in care or care leavers are able to come together and discuss issues that affect them and with the aim to improve services for young people in care and leaving care. Leapfrog tools were shared and information disseminated through representation from Children & Young People's Participation Officer, Blackburn with Darwen Council. |
| Year(s) Of Engagement Activity | 2017 |
| URL | https://www.blackpool.gov.uk/Residents/Health-and-social-care/Children-and-families/JustUz/News/Nort... |
| Description | Online Co-Design Project (Be Included: Co-designing tools for person-centered evaluation of services for adults with learning difficulties across Highlands of Scotland) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | The Be Included project took place over a two-month period where the Leapfrog team collaborated with a group of healthcare professionals and other stakeholders using the WhatsApp social media platform to co-design person-centred tools for adults with learning difficulties to evaluate the services they use. 3 health and social care professionals took part in the two-month online project. Participants shared practice and designed engagement tools to support their work. Participants reported positive outcomes and new connections as part of the project. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/preparation-for-using-social-media-in-co-design/ |
| Description | Participation Practitioners Event - Are We Listening? (LU MP1) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | The Lancaster Leapfrog team delivered an afternoon of training on using and adapting tools to a group of participation practitioners at their 'Are We Listening' event at CANW in Blackburn. During the morning, CANW led a session for practitioners from a wide range of organisations and backgrounds on why listening to and involving young people in decisions that affect them is so important and how this is promoted in law, policy and guidance such as United Nations Convention on the Rights of the Child where Article 12 characterises participation work. CANW believe a creative approach and the use of tools can bring real benefits when engaging with young people. The Leapfrog afternoon session was ideally placed to lead on from the mornings activity by giving practitioners the opportunity to try out and adapt tools that could be used to engage a wide range of ages. The team introduced the group to Leapfrog, talked about the work our group of young people recruited by CANW, including The Inspirer tool newspaper produced as a result, and shared four tools; Make It Stick, Everybody, Target Control and Storyboard Contract. The group had the opportunity to be hands on with each of the tools and discuss together how they might adapt the tools for their own needs. The Leapfrog team were blown away by how many ideas the group had and how quickly they became absorbed in changing the tool templates we had brought with us. The participation practitioners will be sent a copy of the Inspirer tool newspaper as soon as we receive it from the printer so that they can try out their new ideas. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/participation-practitioners-generate-many-ideas/ |
| Description | Post Graduate Student Symposium |
| Form Of Engagement Activity | A talk or presentation |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Postgraduate students |
| Results and Impact | The Leapfrog team hosted a student symposium and invited 30 post graduate students studying Design Innovation to attend an afternoon of presentations about the project and a panel discussion with the Leapfrog team. At the event three members of the Leapfrog team talked about three key aspects of the three-year project: how we design our co-design into projects; how we evaluate what we have done; and from one of the Leapfrog PhD students, what it is like researching within a live project. The event concluded with an open panel discussion with all four of the Leapfrog team. The event raised questions about community engagement, co-design, participatory practices, and how they can develop their own career trajectory working in these fields. The students were introduced to our approach to co-design, our approach to impact reporting, and also gained insight into proposing and funding there own research. |
| Year(s) Of Engagement Activity | 2018 |
| URL | http://leapfrog.tools/blog/leapfrog-student-symposium/ |
| Description | Rapid idea-generation session (Newbold Trust members) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | The rapid idea-generation session was held at Newbold House with 5 staff members and volunteers. This workshop aimed to crystallise the concept-ideas developed in the previous co-design workshop. The concept generated for the tool resulting from this rapid session consisted of two folding postcards that can be divided. The first postcard is for the walker as a memory of his/her stay in Newbold House. On the front we agreed to add a picture of the Victorian house, a symbol of the past and present, and on the back we co-designed a logo with the guiding principles of Newbold Trust. The second postcard was devised to support the walkers' insights taking the shape of a traditional postcard. The front contained a picture of the area where the new staff eco-village will be built, and the back a sentence inviting people to write or draw their observations: "Dear Newbold House". |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/doing-and-learning-collective-actioning/ |
| Description | Really, what is innovation and how can you be certain your festival is achieving this? Keynote at DDW |
| Form Of Engagement Activity | A magazine, newsletter or online publication |
| Part Of Official Scheme? | No |
| Geographic Reach | International |
| Primary Audience | Professional Practitioners |
| Results and Impact | The keynote contributed to a workshop activity with the leaders of 14 of the Design Weeks being held across Europe and N America. It informed the debates and discussion in this event. There are ongoing discussions with the attendees of the workshop and presentation. Following this event I advised informally on the successful bid by Detroit City to become a world UNESCO design city. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/keynote-presentation-part-of-the-event-what-if-design-festivals-are-labor... |
| Description | Rigorous Stories Scoping workshop - Translating Engagement into Evidence |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | Leapfrog brought together over twenty engagement practitioners to explore the challenges associated with translating engagement into evidence to inform decisions, reports or policy. The group included people who were completely new to Leapfrog, people who have attended our sharing events and partners from past projects from a range of organisations including the NHS, Councils in the North West, universities and youth and women's organisations. The workshop marks the beginning of a new major project for Leapfrog called Rigorous Stories. Rigorous Stories will explore how data and insights from creative engagement workshops, such as videos, presentations, stories, writing or drawing can be shared and reliably translated into a form that speaks to decision makers. Leapfrog will co-design new tools and resources with selected engagement practitioners to help the results of engagement have a coherent voice in decision-making and policy discussions, which will be made widely transferable and freely available. In the workshop each engagement practitioner told us more about their organisation, including their purpose and vision, their reach and hopes for the future. Following this, they mapped and described their engagement process emphasising event what they do before, during and after activities to handle and translate data. It was exciting to hear about the ways in which everyone engaged with different audiences, the challenges they faced and their initial ideas for tools to tackle these. Together we discovered that there were many similarities the challenges everyone faced, even though they were engaging with different types of people. These were mapped as key themes emerged from the presentations and discussion. This included the responsibility of summarisation, the fate of data, reflection on success for the future and the dilution of passion from the participants. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/translating-engagement-into-evidence/ |
| Description | Scoping Workshop: Stories of Impact: Co-Designing tools with volunteer co coordinators in Scotland that support new volunteers to transition into a new role and to articulate the impact of their volunteering |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | 15 volunteer coordinators from across the Moray attended this scoping workshop. The aims of the workshop were to understand what impact looks and feels like for the participants in their roles, the journey that impact takes in their organisation, and to gather insights around the values and impact of volunteering. This was done by encouraging the participants to visually describe their experiences through creating metaphorical models, and by mapping the journey impact takes in their various organisations. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/stories-of-impact-scoping-working/ |
| Description | Scoping with policy makers (LU MP1) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Policymakers/politicians |
| Results and Impact | In September 2015, the Leapfrog team held a scoping workshop for policy makers at Lancashire City Council. This scoping session with policy makers was the first step in a co-design process to help policy makers translate the results of creative engagement and also to communicate the effects of new policy to young people. In this session there was a great deal of positivity in the room about the need to consult with young people but this was placed in a framework of incredible time pressure and demands by management to produce policy quickly. One of the overriding requests was something to help policy makers communicate to others where consultation could contribute to policy development. Through this event we have made several connections with policy makers who continue to be involved with the project and are shaping future projects with us. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/policy-makers-and-young-people-engagement-scoping-and-information-gatheri... |
| Description | Service Deliverers Co-Design Event 1 (LU MP1) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Professional Practitioners |
| Results and Impact | n this first event we wanted the participants to share their experiences but also to explore points where information and ideas were translated between young people and the public sector. First, we asked the group to identify successful and unsuccessful projects with young people and describe why it was successful or unsuccessful from the perspective of the stakeholders involved. We then asked each member of the group to draw a typical process for a consultation project with young people and add layers of information about the stakeholders involved, the types of communication used and the key translation points. It is the translation that moves not just in one direction but back and fourth between young people and service deliverers that is the thing that enables all other nuances of engagement to take place. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/ideas-for-young-people-engagement/ |
| Description | Service Deliverers Co-Design Event 2 (LU MP1) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Professional Practitioners |
| Results and Impact | In this workshop we presented the consultation experts with the six key themes that had emerged from their work in the first workshop. We gave everyone three stickers to represent votes they could place next to the themes that they thought were the most important and challenging. Finding effective and appropriate ways to encourage young people to attend consultation and stay engaged throughout the process was voted the most important and challenging, the translation of language both ways came second and understanding what consultation is and enabling young people to communicate what they want came joint third. The four consultation experts worked with the Leapfrog team in a high tempo, slightly pressurised session, generating lots of ideas to tackle the prioritised themes. The ideas were laid out on a table together while everyone undertook a critique of the ideas. Members of the group were encouraged to highlight, amend and extend the ideas as they were discussed. The ideas that were selected would be developed into firm proposals in the next workshop. We were particularly pleased decided to meet together between the first and the second workshops to discuss their ideas further. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/we-have-to-work-with-everyone-even-young-people/ |
| Description | Service Deliverers Co-Design Event 3 (LU MP1) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Professional Practitioners |
| Results and Impact | In this final development session with the group, we took the selected ideas from the second workshop and displayed them in gallery of ideas. We looked at the ideas carefully before each member of the group chose their favourites to develop further, paired with a member of the Leapfrog team. Everyone discussed and critiqued the ideas again. We then asked each member of the group choose one to develop further, this time filling in a pro-forma that asked for a name for the tool, a compelling reason to make the tool, who would use the tool and what resources the tool would need. These refined ideas were then presented to the group. Following this, everyone rated each of the ideas on adaptability, how cool it was for young people, if it allowed the facilitator to do things they could not do before and/or do more and if there was an instinct to make it. This enabled us to get a clear idea of which tools were preferred in the group. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/right-service-deliverers-lets-really-get-down-to-co-designing/ |
| Description | Sharing Leapfrog tools for the seldom heard in Blackburn with Darwen |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Third sector organisations |
| Results and Impact | Leapfrog tools were shared with staff, volunteers for Blackburn with Darwen's Healthwatch including the Darwen Vale PATH Manager & Blackburn Youth Zone staff. Volunteers came up with some great ideas about how how they can use the tools in upcoming projects. They will be using two of the tools at Darwen Vale Super Learning Day next week in workshops about Mental Health, Relationships & Sexuality. Following on from this event the Leapfrog tools have been used well over 700 times with adults and young people in Blackburn with Darwen. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/sharing-leapfrog-tools-with-blackburn-with-darwens-healthwatch/ |
| Description | Sharing Leapfrog tools with Lancaster University students |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Undergraduate students |
| Results and Impact | 20 design students attended an interactive seminar at Lancaster University on Leapfrog tools. They were supported to think about how they could adapt and use the tools for their own engagement purposes or student consultancy projects. The seminar resulted in requests for which leapfrog tools could be used for specific engagement purposes. |
| Year(s) Of Engagement Activity | 2017 |
| Description | Sharing Leapfrog tools with the People First Group |
| Form Of Engagement Activity | A talk or presentation |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Third sector organisations |
| Results and Impact | Leapfrog met with The People First group, a Self Advocacy group for people with learning disabilities. A lively discussion took place as the group tested out the tools. The Grid tool was a particular favourite. Leapfrog will follow up with James and the group at a later date to receive feedback on whether they have used the tools. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/sharing-leapfrog-tools-with-the-people-first-group/ |
| Description | Sharing tools for creative engagement at UCLan |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | Leapfrog delivered a seminar to practitioners, academics and postgraduate students for The Centre for Children and Young People's Participation at the University of Central Lancashire. After sharing the story of Leapfrog and how we co-designed the tools we were about to share with them, the group got the chance to try out the tools for themselves. They were encouraged to think about how they could adapt the tools to meet their own engagement challenges in the context they work in. The group came from a wide variety of engagement and social care backgrounds with lots of experience in engaging with both adults and young people they could bring to discussions around the tools and ideas for how they could use the tools in their roles following on from the event. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/sharing-tools-for-creative-engagement-at-uclan/ |
| Description | Sharing tools to engage with young people to over 50 engagement professionals (LU MP1) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | National |
| Primary Audience | Professional Practitioners |
| Results and Impact | During the Leapfrog Major Project, 'Working with Young People' we have worked with engagement experts at Lancaster City Council and young people in care to co-design eight tools; Word Play, Right Ideas, Everybody, BADGE, Target Control, Topic Tally, Storyboard Contract and Sound Advice. All of these tools can help translate information and ideas between young people and adults in different ways. We held a large, interactive tool sharing event at Lancaster University to close the project and share the tools that have been co-designed since we started in August 2015. We shared the ideas with over 50 engagement professionals from various organisations and councils, which included Lancashire City Council, Blackburn with Darwen Council, Trafford Council, Barnados, Fylde Coast YMCA, The Arts Council, The V&A, Young Scot and Lancashire Boys and Girls Clubs. It was great to see some of our partners who helped to scope and co-design the tools, including Helen Ryan and Charlie Bealey from Lancaster City Council, Gavin Redhead from Blackburn with Darwen Council, Dee Hennessy who facilitated the workshops with the young people and Jo Bambrough from Lancashire County Council Youth Services who attended with two young people from Carnforth High School and Lancaster Girls Grammar School. All participants took away a copy of the Inspirer, a newspaper containing tools from the project and immediately after the event, Leapfrog had tool downloads from the website and requests for us to come and present and do workshops. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/engaging-with-young-people-tool-sharing-event/ |
| Description | Small Co-Design workshop with Mull Aquarium (GSA MP1) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Industry/Business |
| Results and Impact | 3 members of a local aquarium business attended the co-design workshop to share insights and develop some ideas for engagement tools. The aim of the workshop was to unpick the challenges of designing community engagement events and to develop concepts for tools that could address the challenges. The workshop sparked discussions between the group and drew out some new insights. At the end of the session we had developed 5 new ideas for tools. The attendees are in contact and continue to support the development of the tools. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/tools-for-community-event-planning/ |
| Description | Small Co-Design workshop with Mull outdoor activity group (GSA MP1) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Industry/Business |
| Results and Impact | 4 participants local to Mull, from outdoor activity services attended the co-design workshop to share insights and develop some ideas for engagement tools. The aim of the workshop was to unpick the challenges of designing community engagement events and to develop concepts for tools that could address the challenges. The workshop sparked discussions between the group and drew out some new insights. At the end of the session we had developed 3 new ideas for tools. The attendees are in contact and continue to support the development of the tools. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/tools-for-community-event-planning/ |
| Description | Small co-design workshop with ColGlen community trust (GSA MP1) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Other audiences |
| Results and Impact | 6 members of the ColGlen community development trust attended a co-design workshop to develop community engagement tools. The workshop highlighted shared issues around community engagement and developed concepts for tools to address the issues. The aim of the workshop was to uncover the experience of community engagement, the barriers and opportunities, and to develop concepts for tools that could support their community engagement. |
| Year(s) Of Engagement Activity | 2016 |
| Description | Student sharing cross departmental LUMS & Imagination |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Undergraduate students |
| Results and Impact | Following attendance at Leapfrog Tool Fest, Dr Radka Newton, MSc Management Programme Director, Senior Teaching Fellow Department of Entrepreneurship, Strategy and Innovation, Lancaster University Management School is developing a workshop session with her students using Leapfrog Tools. The session is to be part of a joint module delivery with LICA Imagination Dr David Hands, Course Leader: MA Design Management Postgraduate Director of Studies - LICA, Lancaster University Co-Investigator: Design for Europe - Lancaster University |
| Year(s) Of Engagement Activity | 2018 |
| URL | http://leapfrog.tools/blog/student-sharing-cross-departmental-lums-imagination |
| Description | Supporting People through the Safeguarding Process (LU SP 3) |
| Form Of Engagement Activity | A formal working group, expert panel or dialogue |
| Part Of Official Scheme? | No |
| Geographic Reach | National |
| Primary Audience | Professional Practitioners |
| Results and Impact | This creative partnership with The Derbyshire Safeguarding Adults Board (DSAB), a county-wide multi-agency forum to provide strategic leadership in preventing, detecting and safeguarding adults from abusive behaviour, began with a one-day co-design event at Imagination Lancaster for members of the Board and advocates of vulnerable adults. At the meeting of the DSAB, the co-design process was referenced as a rare opportunity for a collaborative and creative multi-agency approach to intractable problems. And the product - the In Sight matrix: Keeping Safeguarding In Sight - was presented to Board representatives from a number of Local Authorities, Clinical Commissioning Groups, NHS trusts, Fire and Rescue and Police Services, Healthwatch, Age UK, and the Care Quality Commission. In Sight was endorsed by all those attending the Board and plans are already being made for a life for it beyond the originally scheduled pilot phase across one county of England. The expectation of our partners now is that In Sight has the potential to make a significant impact nationally. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/insightmatrix/ |
| Description | Tailor Made Interviews and associated activities SP7 LU |
| Form Of Engagement Activity | A formal working group, expert panel or dialogue |
| Part Of Official Scheme? | No |
| Geographic Reach | National |
| Primary Audience | Professional Practitioners |
| Results and Impact | To develop Leapfrog's understanding of what it would take for engagement practitioners to adapt and appropriate creative engagement tools by observing what they do and why, when selecting, using and adapting any of the tools at their disposal. We wanted to do this with as wide a range of engagement professionals as possible including those with no existing connection to Leapfrog. In Tailor Made, which ran between July and October 2017, we did this by conducting an online community engagement survey followed by five interviews with engagement professionals to discuss tool-use and tool-adaptation in their practice. Over 60 people responded to the survey from around the UK working in a broad range of public, voluntary and academic contexts where community consultation is carried out. The interviewees represented public services including youth and library services, community engagement linked to private enterprise in oil and gas drilling, and academic ethnographic research through community participation. The diverse approaches and needs of their work made for highly varied engagement practices. However, they each shared a reliance on tools to undertake creative forms of engagement. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/tailor-made-project-report/ |
| Description | Take Over Challenge Conference |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Study participants or study members |
| Results and Impact | Members of the co-design team republished the Target Support tool so that it is editable in a multitude of colours. Following a request to adapt the tool further, Target Support has been used by circa 100 Young people at their conference event on 29th Nov 2017 in Blackburn for #takeoverchallenge17 |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/take-over-challenge/ |
| Description | Test tool event at the Harvest Festival (Newbold Trust members & regional community members) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | The Harvest Festival, hosted by Newbold Trust, gave us another magnificent opportunity to test the second iteration of the tool. The festival is actually one of the most important organic food events in Moray area and brings together a large number of providers such as Sky Delights (Nairn), Roots, Fruits and Leaves (Across Moray), Manna Juice (Elgin) Roseisle Gardens (College of Roseisle) and The Bread Kiln (Garmouth). The Newbold community cooked with products from their garden organic meals for the visitors, which this year reached just over 200 people. It is also the biggest community engagement event Newbold organises and includes sharing activities which Newbold are involved in and also an exchange with other communities. Along with a busy schedule of events, Newbold Trust introduced a series of walks around the outdoor area of its property to test the tool. This sparked informal discussions between the visitors who shared their interests. After the event, we reflected on the experience and we concluded that the two versions were in fact one tool. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/testing-the-tool-at-the-harvest-festival/ |
| Description | The Derbyshire Matrix: Developing Tools to Enable the Difficult Questions Essential for the Protection of Vulnerable Adults (LU SP 3) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | National |
| Primary Audience | Professional Practitioners |
| Results and Impact | Twelve participants made it to LICA on the morning of March 2nd. They had travelled from Derbyshire locations to work with Leon Cruickshank and Dee Hennessy on a co-design process. The task was to imagine new approaches to the difficult conversations that need to, but don't always take place, around safeguarding processes for vulnerable adults. It was the hope and intention of this one-day event that this intensive and concentrated focus would result in an innovative way forward that could be adopted by their own county authority, and also have the potential to be rolled out to other local authorities facing similar challenges. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/the-derbyshire-matrix-developing-tools-to-enable-the-difficult-questions-... |
| Description | Tool Delivery Event (Newbold Trust and local community members) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | The Tool Delivery Event was the last workshop for the 'tools for renewal' project, which brought together 11 participants from Newbold Trust. This event aimed to deliver the final engagement tool co-designed throughout the project and gather feedback around the early impact upon the participants, as well as collect inputs around the final tool, such as its format or use. The workshop began with a collective and reflective session. After that, we presented the final tool to the participants. Then they had the possibility to look at the components and how all of them would work together. After that, they cut the components and assembled them into the tool. This hands-on activity led to very interesting conversations around what information should be included in the tool in order to make clear the purpose of the walk and why would it be valuable to people to come and walk with them. At this point, we started to underpin ways in which the tool could be used to invite people to walk. At the end of the event, the participants concluded that the tool was flexible enough, at that stage, to be tailored according to the needs, purpose and duration of the walk. It was agreed that the tool was able to help the facilitator to perform the walk by giving structure. Simultaneously, the tool was able to formalise the process of capturing the walkers' insights. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/reflections-on-the-tools-for-renewal-project-and-feedback-on-the-tool/ |
| Description | Tool Development Event (GSA MP1) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | Leapfrog organised a workshop with practitioners in Glasgow. For the event, we invited practitioners in and around Glasgow who were involved in community engagement namely, SCDC [Scottish Community Development Trust], Alliance Scotland, Church of Scotland, Presbytery of Scotland, Voluntary Action Fund etc. 5 tools were introduced to the participants and feedbacks were gathered by the facilitators. The feedback from the participants were then taken forward to refine the tools. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/tool-development-event-glasgow/ |
| Description | Tool Development Workshop - GSA MP1 |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Professional Practitioners |
| Results and Impact | Leapfrog organised a tool development workshop in Forres as part of its major project 'Peer to Peer community engagement' We invited practitioners from in and around Moray for an afternoon to share our tools and gain feedback on how the tools we had co-design with our partners in Mull and Bute could be improved. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/tool-development-event-forres/ |
| Description | Tool Development Workshop: Co-designing Tool Ideas Workshop: Stories of Impact: Co-Designing tools with volunteer co coordinators in Scotland that support new volunteers to transition into a new role and to articulate the impact of their volunteering |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | 3 volunteer coordinators from across the Moray attended this tool development workshop. The aim of this workshop was for the participants to test and evaluate their tool designs that had been refined by the Leapfrog team since the previous workshop. The participants spend time experimenting with the tools and provided their feedback. Here adaptions and amendments were made to each tool, providing their expert knowledge around the use of language, with clear direction articulated by the participants for the final stage of tool refinement. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/stories-of-impact-tool-development-workshop/ |
| Description | Tool Fest |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | $ workshop sessions over two days: Session 1. Activating Engagement in Others (Tue 5 Dec, 9:30 - 12:00) Tools to help groups and communities to find their own voice and take action. This session will focus on Leapfrog tools that can be used to invite anyone, from engagement professionals to young citizens to reach out and collaborate. The session will include hands-on exploration of tools co-designed by community groups in the Highlands and Islands of Scotland, young people in care, and Lancashire County Council staff. Attendees will have a chance to discuss their own engagement work with Leapfrog co-designers and take away tools ready to put straight to work. Session 2. Engaging Wider and Deeper (Tue 5 Dec, 14:00 - 16:30) Tools to enhance engagement work, reaching new audiences and working more closely with them. This session focusses on Leapfrog tools that help engage more people and make richer connections with them. Attendees will get hands-on with tools co-designed to reaching people who cannot (or will not) write, tools that help young people tell difficult stories, and tools co-designed to help community groups make new connections with people around them. In the session you will have the chance to discuss their engagement challenges with Leapfrog co-designers and select tools to take away and try out. Session 3. Engagement within your Organisation (Wed 6 Dec, 9:30 - 12:00) Tools to build new collaborations & initiatives with your team, inside your workplace or community. Here we look at a wide array of Leapfrog tools co-designed to help people connect and collaborate within an organisation or community. From annual meetings with managers to weekly meetings in the local pub, our co-designers have created tools to help people talk, plan and work better together. In this session attendees will have a chance to seek out opportunities for better engagement and collaboration within their organisation and try out Leapfrog tools that could help them achieve this. Session 4. Build your own Engagement Toolbox (Wed 6 Dec, 14:00 - 16:30) Drawing on all of Leapfrog tools, create a toolbox for you or your organisation This session is about selecting your own set of tools to help you and others in your organisation. We will look across all of the tools co-designed within Leapfrog and work with you to design and build your very own online toolbox. Attendees will have the opportunity to publish their toolbox on the Leapfrog website, and share it with colleagues, collaborators and their communities. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/tool-fest/ |
| Description | Tool Sharing with Charities in Lancaster (LU MP1) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Third sector organisations |
| Results and Impact | Leapfrog Research Associate, Laura visited a small group of charity volunteers at their offices in Lancaster to share with them information about the Leapfrog project and four tools. Three of the four tools, Everybody, The Right Ideas and Word Play have recently been developed through co-design workshops with service deliverers from Lancaster City Council. The other tool shared was Visual Voice, a tool that has recently been shared through the Make it Stick workshops. In the meeting, there were four volunteers from different charities working with vulnerable groups, including Jayne from Out in the Bay, a charity offering support to lesbian, gay, bisexual and transexual people, Raquel from Making Space, a charity supporting people with mental health problems and learning disabilities and Andy and Apphia from Here 2 Support, a charity that helps people access services and benefits. Laura explained what each tool was, different ways it could be used and how the group could access the tools. In return, Jayne, Raquel, Andy and Apphia had lots of ideas of how they could use the tools with different groups of people. The charities are currently being contracted as part of our ongoing evaluation process. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/new-leapfrog-tools-shared-with-local-charities/ |
| Description | Tool Sharing with Lancaster City Council's Customer Insight Group (LU MP1) |
| Form Of Engagement Activity | A formal working group, expert panel or dialogue |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Professional Practitioners |
| Results and Impact | Jennifer Milligan, a Consultation and Engagement Officer at Lancaster City Council invited Leapfrog to talk at one of the customer insight group's meetings about Leapfrog and some of the tools Jennifer and other colleagues at the council have co-designed. In the meeting, the tools Wordplay, The Right Ideas and Everybody were introduced with an explanation for why we designed them, suggestions for what they might be used for and ideas for adaptation that have been suggested by our partners. At the end of the meeting, Jennifer and Sue, both part of the co-design of the tools, helped to promote the tools to their colleagues by talking about how they had used and adapted them. This may demonstrate the value that they both place on the tools following their involvement in the design. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/tool-sharing-at-lancaster-city-council/ |
| Description | Tool Sharing with Service Deliverers (LU MP1) |
| Form Of Engagement Activity | A formal working group, expert panel or dialogue |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Professional Practitioners |
| Results and Impact | In August 2015, Leapfrog ran a series of co-design workshops with a group of consultation experts from the public sector, referred to within the project as the 'service deliverers', who engage with young people in their work to inform things such as the development of public services, spaces and policy. The aim of these workshops was to imagine new ways to engage with young people and improve how ideas are translated between the young people and the public sector. Many ideas came out of the workshops but three were selected by the service deliverers to be developed further by the Leapfrog project. The tools that were created are called The Right Ideas, Wordplay and Everybody. The service deliverers joined us to see and experience the tools for the first time. Following a recap of the process with photographs, the group discussed about what they thought were the best bits, what was most challenging and if anything had surprised them. Jennifer Milligan, Consultation and Engagement Officer said: "the process showed us that we do have those ideas, they are in there somewhere. It helped pull them out and gave us that space." The group agreed that the opportunity to come together, in a different space and go through a detailed co-design process had really helped them to pull out their ideas. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/tool-show-and-tell-with-consultation-experts/ |
| Description | Tool delivery event (Highlands & Islands Enterprise) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | National |
| Primary Audience | Professional Practitioners |
| Results and Impact | 4 members of Highlands and Islands Strengthening Communities Team attended a tool delivery event in Fort William. The Glasgow School of Art team delivered tools designed as part of one of the projects. The event inspired the Highlands and Islands Enterprise team in terms of approaches to community engagement and resulted in the team disseminating our tools to some of their account managed community groups. As a result of the event the leapfrog team were invited to present at the Highlands and Islands National Strengthening Communities Conference. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/make-it-happen-toolbox-sharing/ |
| Description | Tool dissemination event (Health and Social Care Moray, NHS Grampian) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | Four health and care service professionals attended an engagement tool dissemination event. The Leapfrog team disseminated engagement tools co-designed to help engage the lonely and socially isolated. The event allowed the participants to experience the new tools they had co-designed and share ideas for potential application in their practices. The event raised their interest in new approaches to patient engagement. Participants noted how the co-design process had shaped their thinking about future approaches to developing services and engagement strategies. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/final-reflections/ |
| Description | Tool sharing event |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Professional Practitioners |
| Results and Impact | Leapfrog met with the Edinburgh Women's Aid team in Edinburgh for a tool sharing event. The organisation works with vulnerable young people to give a voice who may be witnesses to domestic abuse. One of the key challenges Edinburgh Women's Aid face during their consultation with children is that, they get mostly positive feedback which does not give enough information for Edinburgh Women's Aid to improve the services. Leapfrog shared a collection of its tools to the group to understand if the tools could potentially help address some of EWA's challenges. We shared Evaluating Game, Storyboard Contract, Make it Stick, Target Control, Everybody and Seeing Things tool. The group are using Leapfrog tools with their user groups and we will be following up with the staffs in the near future. Leapfrog is also planning to work more closely with the Edinburgh Women's Aid in its final year. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/sharing-tools-with-edinburgh-womens-aid/ |
| Description | Tool sharing session with Amplify Champions at Healthwatch |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Schools |
| Results and Impact | Leapfrog shared tools in a lively session with an engaged and exciting group of young champions from the Amplify Community Researchers Project, a part of Healthwatch Blackburn with Darwen (BwD). The session was organized by Ben Pearson from Healthwatch BwD for champions, aged between thirteen and seventeen years old, based at two schools including Darwen Vale High School. Champions are responsible for facilitating conversations with their peers about health and promote healthy practices. The group had some great ideas about how they were going to use the tools and quickly envisaged lots of ways they could use and adapt them to direct specific conversations. For instance, they could use Storyboard to talk about the experience of bullying and what happens afterwards, and how and where public health services can design appropriate interventions to help. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/tool-sharing-session-with-amplify-champions-at-healthwatch/ |
| Description | Tool showcase and tool sharing event Glasgow School of Art |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | National |
| Primary Audience | Professional Practitioners |
| Results and Impact | 17 professionals from academia, healthcare, social care and community development attended a half day showcase and sharing event for the Leapfrog tools. The leapfrog team shared a selection of the tools available through the website and were on hand to demonstrate tools to participants on their request. The event allowed participants to experience the tools t enhance their approaches to community engagement and add to their existing community engagement practice. |
| Year(s) Of Engagement Activity | 2018 |
| URL | http://leapfrog.tools/blog/leapfrog-project-showcase-at-the-glasgow-school-of-art/ |
| Description | Tool testing workshop (Health and Social Care Moray, Be Active Life Long group Moray) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Public/other audiences |
| Results and Impact | 8 Health and Social Care practitioners and members of the general public attended an engagement tool testing event, to test engagement tools designed to tackle loneliness and social isolation. The professional practitioners reported that they were inspired to try new methods for engaging the socially isolated and lonely, and that they would be using the co-designed tools in their future work. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/tackling-loneliness-and-isolation-tool-testing/ |
| Description | Tools Help School Pupils to Imagine University Life through involvement in the comic project - Heysham High and Stepping Stones, a pupil referral primary school |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Schools |
| Results and Impact | Members of the Leapfrog team recently supported and ran workshops with pupils from local schools, Heysham High and Stepping Stones, a pupil referral primary school, who were visiting Lancaster University to learn about university life and comic art as part of a project called The Comic Project. The Comic Project aims are to explore to what extent and how pupils' engagement with comic creation relates to their progress in reading and self-esteem. Leapfrog tools were used to support workshops with pupils from the two schools. As university life, aspirations and comic books were all themes for the day, RA and Leapfrog PhD student adapted the Storyboard Contract and Right Words tools to ask the pupils to draw out and write a story where they imagined an adventure at the university in the future. 26 pupils who took part in the day engaged with the tools and recorded their thoughts on university life and a future at Lancaster University. When asked what they thought about the tools the pupils said they enjoyed using them and a girl from the travelling community asked if she could take a blank one home to fill in. The teachers were also very complimentary of the tools, asking if they could take some away, therefore we shared information about the Leapfrog website with them. This was a great opportunity to mix together and adapt different tools and experience using them with limited time to prepare, in a similar way to how many of engagement practitioners use our tools. The day was part of a pilot for the project and therefore we hope our tools will be considered useful for the future project. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/tools-help-school-pupils-to-imagine-university-life/ |
| Description | Tools for Non-Written Consultation: Stakeholder workshop (LU SP1) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | This half day workshop on Tues 4th Feb was designed to elicit information from public sector partners on the challenges they face when engaging the public who prefer not to write in consultation events. A shortlist of ideas were taken forward to be developed by the Leapfrog team in the remainder of the week. Participants were invited back to see prototypes of the new tools at an interactive demonstration on Friday, for the finale of Leapfrog launch week. Following on from the workshop the Leapfrog team entered a two day 'Tool Sprint' where Leapfrog would take the information gathered and work as a team to develop the best ideas into prototypes of tools to facilitate non-written consultation. A mid week sneak peek of work in progress would be seen by our lead user from Lancaster City Council for feedback. Partners were invited back to an interactive demonstration of the final tools at ImaginationLancaster on Friday 7th February 2015. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/first-leapfrog-creative-workshop-at-imaginationlancaster/ |
| Description | Tools for Non-Written Consultation: Tools Demonstration (LU SP1) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | On Friday 7th February 2015 Leapfrog invited our public sector partners back to ImaginationLancaster for an interactive demonstration of the tools they had helped to create earlier in the week. Out of eight tools, three were selected to be taken forward into refined products. When ready the new tools distributed to all the partners. The new tools were also made available to anyone else who wished to download them on Leapfrog's web site. Several of the group went on to be involved in future Leapfrog projects that year. Three Leapfrog tools for non-written consultation were realised as a result of this activity. These are reported under 'Artistic and Creative Products' and in brief are: 1) Interactive Journey 2) The Grid 3) Visual Voice A report of the first short project 'Tools for non-written consultation' is uploaded in 'Publications'. When the final tools were realised they were distibuted to the partners who had taken part in the co-design activities. Leapfrog will follow up with partners to eval |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/demonstrating-the-tools-from-the-non-written-consultation-short-project/ |
| Description | Transnational Masterclass on Creative Facilitation |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | National |
| Primary Audience | Professional Practitioners |
| Results and Impact | This workshop was led by Marc Tassoul, a world renowned expert in creative facilitation. Prior to the The Knowledge Exchnage Interactive Conference, he delivered a day-long workshop for the 21 CX PhD students. This explored the nature of facilitation and how designers can bring their own type of creativity to this. |
| Year(s) Of Engagement Activity | 2013 |
| URL | http://imagination.lancaster.ac.uk/news/Keynote_without_words |
| Description | Visit to St. Helen's CAHMS group MP3 LU |
| Form Of Engagement Activity | A formal working group, expert panel or dialogue |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | June 2017 Leapfrog RA attended a meeting session organised by Children and Young People's Consultation and Review Officer for St. Helen's Council People Services. Expert service deliverers were brought together to establish a group of young people with special educational needs and disabilities, referred to as SEND, to have their voices heard by senior management in the council. The planning group were from different SEND services, discussed Rigorous Stories project, shared ideas and tools. Plan for involvement, a workshop to include members of senior management and a mapping exercise to explore their challenges with translating engagement to evidence. The session resulted in St Helen's council partnership in the project |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/rigorous-stories-begins-with-a-send-group-in-st-helens/ |
| Description | WHIS Empowering Communities to Thrive summit - Winter Gardens, Blackpool |
| Form Of Engagement Activity | A talk or presentation |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | The leapfrog team were invited to present a keynote speech and a workshop on 16th March 2018 at this two day regional health sumitt. This followed training and dissemination events with Blackpool and Victoria Hospital. |
| Year(s) Of Engagement Activity | 2018 |
| URL | https://www.facebook.com/events/139925493469949/ |
| Description | Wellbeing, Prevention and Early Help Service at LCC, Leapfrog tool sharing workshop |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Local |
| Primary Audience | Professional Practitioners |
| Results and Impact | 15 practitioners from Lancashire County Council's Wellbeing, Prevention and Early Help Service came to ImaginationLancaster to attend an interactive tool sharing workshop. The workshop was requested by the Service Manager Wenda Tyer who attended a previous Leapfrog tool sharing workshop and saw the potential for her team to use the tools to engage with young people and families. The participants saw many opportunities for using the tools and documented these after discussing them as a group. In a follow up phone call Wenda said she was now training other members of the service to use the tools independently of Leapfrog. |
| Year(s) Of Engagement Activity | 2018 |
| Description | Working With Young People: Universal Challenges (LU MP1) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | National |
| Primary Audience | Third sector organisations |
| Results and Impact | Leapfrog is running 5 major projects throughout its 3 year duration. The first of these, led by Lancaster University is looking at the challenges of engaging with young people. The first event for this 8 month project gathered together a select but wide spectrum of our public sector partners from national government policy level who commission a great deal of engagement activity to youth workers at the engagement 'coal face' day to day. Our partners see working productively with young people as critically important and very rewarding, highlighting some excellent and creative engagement. However universal challenges persist around communication and translation between government systems and young people when it comes to delivering real and relevant outcomes to the beneficiaries involved. It was this strategic need that motivated us to make this the focus of our first major project. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/working-with-young-people-universal-challenges/ |
| Description | Working with real people: designing new approaches for engagement, social innovation and research |
| Form Of Engagement Activity | A talk or presentation |
| Part Of Official Scheme? | No |
| Geographic Reach | International |
| Primary Audience | Professional Practitioners |
| Results and Impact | This seminar stimulated a number of promising follow on collaborative conversations with people from Gothenburg University and also people practitioners from the region and wider Scandinavia. Impacts are still emerging. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/real-people-designing/ |
| Description | Workshop Lancashire Care Foundation Trust Engagement Governors Introduction in Preston - MP3 LU |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | Lancashire Care NHS Foundation Trust provides health and wellbeing services such as health visiting, sexual health, and dentistry across Lancashire at over more than 400 sites. They have over 9000 members who have joined because they want to have their voice heard in an organisation that matters to them, as well as be kept up-to-date and informed about services and events. The members have elected a group of 23 governors, who attend events delivered by service providers, listen to the views of the attendees, and report back and hold the Trust board to account. The Leapfrog team worked with Stakeholder Engagement Manager and Assistant Company Secretary (who has recently moved to an NHS Trust in Liverpool) and the governors at the Trust to collaboratively design mechanisms/tools/resources to help the governors actively listen, record and prioritise the information they receive from the public and members to scrutinise and challenge the board. To begin the process, Leapfrog ran a small workshop to map out and understand the governor's current engagement process and how they would make the process better, especially if they had a magic wand! The mapping process enabled the group to break down and simplify the processes they use and establish what they would like to improve. |
| Year(s) Of Engagement Activity | 2017 |
| URL | http://leapfrog.tools/blog/exploring-capturing-translating-member-engagement-with-lancashire-care-tr... |
| Description | Young Designers Become Young Newspaper Editors (LU MP1) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Other audiences |
| Results and Impact | Since we designed tools with a group of eleven young people in November last year, we have been putting together a newspaper that contains the tools and stories of how they could be used, which Leapfrog intends to share widely with other young people and social workers. In the spirit of co-design, we produced a draft copy to take to show the young designers to get their input, which would include the name of the newspaper and features throughout. On Tuesday 19th January, facilitator Dee Hennessy joined Gemma and Laura at Child Action Northwest Headquarters to reveal the newspaper to the young designers and their social workers. Dee got everyone warmed up by asking partners to draw each other with only their left hand and choose a 'designer name', during which there were plenty of giggles! We revealed each spread of the newspaper one by one to the group, which caused great excitement from the young people and the social workers. Dee then asked for the group's feedback and suggestions for names of the newspaper, whilst Laura and Gemma recorded the young people talking about what they thought about each tool and the newspaper. Overall feedback was very positive with the young people saying they would show the tools to their social workers and that their confidence had grown as a result of attending the residential. The young people and their youth workers reacted very positively to the newspaper and are interested in attending another event to receive the paper. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/young-designers-become-young-newspaper-editors/ |
| Description | Young Designers Celebration Event |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Study participants or study members |
| Results and Impact | Leapfrog celebrated the achievement of the young designers in the major project by holding a Celebration Event at Blackburn Museum last week. It was fantastic to see seven of the young people we worked with in along with their carers and youth workers, our partners Christy Walsh from CANW and Gavin Redhead from Blackburn with Darwen Council and a number of engagement professionals from Blackburn with Darwen Council. Counsellor Julie Gunn, Assistant Executive Member for Children's Services and our partners Gavin and Christy expressed their pride and congratulated the young people. We also hope that the young people will have the confidence to use the tools they designed with the adults they work with to improve and have more control over their meetings. 'The Inspirer' newspaper has since won a British Youth Council 'Youth on Board' Innovation award announced in December 2016. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/young-designers-celebration-event/ |
| Description | Young People Taster Session (LU MP1) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Other audiences |
| Results and Impact | Twelve young people who were in care, young carers or on the edge of care came together for the first time on their journey towards becoming Leapfrog co-designers at Child Action Northwest, a charity in Blackburn. During this two-hour taster session the approach was to demonstrate the value of their contributions by engaging them in co-design. We to built their confidence by valuing and listening to them but we also wanted to begin the process of generating co-design outputs. The purpose of this event was to give the young people a taster of the co-design process and encourage them to join the project for a weekend residential a month later. Eleven of the young people said that they enjoyed the session, with one saying she was unsure. Eleven of the young people volunteered to attend the residential a month later. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/a-co-design-taster-session-for-young-people/ |
| Description | Young People's Co-Design Residential (LU MP1) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Other audiences |
| Results and Impact | The two-day Leapfrog young people's co-design residential took place at Lancaster University in November. 11 young people aged between 12 and 17 and their youth workers attended the residential. They were all recruited by Child Action Northwest and Blackburn with Darwen Council and were either in-care, young carers or on the edge of care and had lots to say about their experiences interacting with public services. We asked them to identify problems they wanted to fix and then we worked together to co-design tools to fix these problems. They young people came up with and agreed five tools altogether over the two days. This was a challenging group to work with and it was hard to get them to focus but they did all focus and come up with creative ideas. The youth workers commented on how impressed they were with the hard work they put in as many of the group struggle to engage at school for longer than half an hour. All of the young people said they would like to continue to be part of Leapfrog. Each member of the group said they had found out something new about themselves and many of the group said that it was engaging and that their confidence had grown as a result. Leapfrog produced a newspaper, edited by the young people with the 5 tools inside it, accompanied with comments and tips from the young people themselves. This paper will be disseminated nationally. We held the tool sharing event with over 50 engagement professionals to share these tools. |
| Year(s) Of Engagement Activity | 2015 |
| URL | http://leapfrog.tools/blog/leapfrog-young-peoples-co-design-residential/ |
| Description | Young People's Tool Sharing Event - LU MP1 |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | Leapfrog organised a Young people's tool sharing event in Forres. We had representatives from Elgin Youth Café, Elgin and Quarriers, Forres who are the front-runners for working with young people in Moray. We also had representatives from TSI Moray and NHS Community Health and Social Care Partnership who have been involved in Leapfrog's past tool sharing events and were keen to know more about our tools and how they could be adapted for wider use. The event shared tools for engaging with young people that Leapfrog co-designed with partners and young people in Lancaster and Blackburn with Darwen. This workshop gave us the opportunity to stress test our tools that were co-design with Lancashire communities. The event concluded with an invitation for Leapfrog to deliver a workshop with Elgin Youth Café and Community Health and Social Care Partnership to train practitioners in using the tools for engaging with young people which we will organise this Summer. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/sharing-the-young-peoples-tools-in-scotland/ |
| Description | Young people's tool sharing event - LU MP1 |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | Following the Tool sharing event in Forres, we were invited to organise a tool sharing event in Elgin as a part of the Elgin Practitioners Network. The attendees were from the Elgin Locality Practitioners Network, Moray Council, Scottish Association for Mental Health, TSI Moray, Living For Life, Elgin Youth café and much more. As a part of the tool sharing event, we shared Target Control, Storyboard, Visual Voice, Everybody and Badge tool to the attendees. As a part of the event, we also shared tools from our other projects like Seeing Things and Evaluation Game to demonstrate different kinds of tools Leapfrog does with projects. We demonstrated how the attendees could download the tools from our website and adapt them to their needs. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/young-peoples-tool-sharing-event-in-elgin/ |
| Description | http://leapfrog.tools/blog/developing-the-tools-for-exploring-creative-processes-for-engagement-session-2/ (LU SP5) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | National |
| Primary Audience | Professional Practitioners |
| Results and Impact | After the first co-design session Sarah had had time to reflect on the session, the pre-tools generated together, and had prototyped them in test interviews with a few colleagues. In the first half of the day, we discussed what she did, how they had worked and what would work for her now that she had tested the way she wanted to use the tools. The tool development built on those created in the last session by tying in their design to Sarah's emergent interview design. We also determined that a key principle in the tools should be that people are not provided with a frame to describe their creative process, rather the support to determine their own frame in a focussed and self-challenging way. In the second half of the day, we reviewed and finalised the artwork for the new tools together with Sarah so she was ready to print and use them ahead of interviews. We look forward to catching up with Sarah again and seeing how she got along with using the tools for her project during her trip to the United States. |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/developing-the-tools-for-exploring-creative-processes-for-engagement-sess... |
| Description | research workshop with Glendaruel community (GSA MP1) |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Public/other audiences |
| Results and Impact | 3 local community members came to a research workshop to share and discuss their experiences of community engagement and of community led local area development projects. The aim of the workshop was to explore the current issues of community engagement from the perspective of the community members, and to develop some key themes to use as prompts and inspiration in subsequent co-design workshops |
| Year(s) Of Engagement Activity | 2016 |
| URL | http://leapfrog.tools/blog/glendaruel-a-new-landscape-for-community-co-design/ |