Establishing the impact of COVID-19 on the health of domiciliary care workers in Wales: developing a model for UK service planning and carer support

Lead Research Organisation: Cardiff University
Department Name: School of Medicine

Abstract

Domiciliary Care Workers (DCWs) are employed in both public and private sectors to support adults at home. The support they provide varies but often includes personal care, which demands close contact between care worker and the person being supported. Since the start of the COVID-19 pandemic, people working across the care sectors in England and Wales have experienced higher rates of death involving COVID-19 infection. Social care workers, in both residential and domiciliary care settings, have been particularly badly affected, with rates of death involving COVID-19 approximately double that for health care workers.

We do not fully understand the full impact on domiciliary care worker mortality, how COVID-19 has affected worker health more broadly, and the risk factors which contribute to these. Existing evidence on deaths from the ONS relies on occupational classification. However, for many individuals reported as dying with some COVID-19 involvement, information on occupation is missing (18% and 40% missing for males and females respectively).
The impact of COVID-19 on the health of domiciliary care workers (DCWs) is therefore likely to be considerable, including on COVID-19 infection itself, mental health, and respiratory illnesses. We aim to generate rapid high-quality evidence based on the views of care workers and by linking care workers' registration data to routine health data. We can use this information to inform public health interventions for safer working practice and additional support for care workers.

Our study will use a combination of research methods. We will use existing administrative data involving carer professional registration records as well as health care records. Our analysis of these data will be guided in part by qualitative interviews that we will conduct with domiciliary care workers in Wales. The interviews will address the experiences of care workers during the course of the pandemic.

Registration data for care workers in Wales will be securely transferred from the regulatory body, Social Care Wales (SCW) to the Secured Anonymised Information Linkage (SAIL) Databank at Swansea University. These data will be combined with anonymised health records made available from the SAIL databank. Information which could be used to identify individual care workers will be removed in this process. We expect that this will create a research database of all domiciliary care workers in Wales, approximately 17,000 individuals. From this group we will also identify about 30 care workers to be approached via SCW to take part in a qualitative interview. The interview sample will be chosen so that it includes workers from a variety of backgrounds.

In our analysis, we will describe the socio-demographic characteristics of the group of care workers in the research database, for example, their average age. We will establish the number of care workers with both suspected and confirmed COVID-19 infection. Will explore how infection with COVID-19 has impacted on key health outcomes, including whether workers were admitted to hospital or died. We will also explore the health of care workers before and during COVID-19 pandemic. We will use the information gained from interviews with care workers to guide the way we analyse the health records of the care workers. Finally, we will examine how well the results from our analysis of care workers in Wales can be used inform what may be happening for workers in other countries in the UK.

To ensure that our findings will be of most use to those working in social care, we will work with an Implementation Reference Group. The group will include key stakeholders such as representatives from regulators from across the UK. Working with this group, we will provide rapid recommendations to drive public health initiatives for care worker safety. This may include changes in working practices and longer-term service planning to support care worker health needs.
 
Description Confirmed COVID-19 rates increased from 14% during the first two pandemic waves (1st March 2020 to 28th February 2021) to 24% by the end of November 2021. Infection rates varied by personal characteristics of care workers (lower in males and in older care workers), by where care workers lived (lower in health boards such as Powys, in rural areas, in more affluent areas), and were higher for care workers employed by local authority social services departments compared to staff employed in the private sector.

One third (34%) of all care workers required support for a mental health condition, with rates of attending a GP or receiving a relevant prescription higher compared to the four years preceding pandemic onset. Rates in mental health contacts varied by key demographics, and were consistently higher in care workers with a comorbidity, disability or who were shielding. Local authority care workers had a slightly elevated risk of mental health problems compared to those employed by the private sector.

The mortality rate amongst care workers was no greater than that observed amongst the general population of 15- to 64-year-olds in Wales (which was 0.034%). Data from DCW workforces in England and Scotland showed a similar demographic with respect to age, sex and ethnicity. The impact of COVID-19 infection would therefore be similar to that observed in Wales. The NI workforce was younger and therefore we may expect a high prevalence rate.


Across the four main themes emerging from the research interviews, various potential sources of infection risk to care workers were evident. These included management challenges evident at the onset of the pandemic such as the availability of suitable personal protective equipment and testing. In addition, pressures placed on provider organisations included disruption to workforce through absence and isolated working practices were articulated. Responsive and mitigation strategies such bonus payments for carers, risk assessments and staff training were described but remained sub-optimally deployed and insufficiently tailored to the needs of carersor their work environment and practice.

Carers remained motivated to support their clients but reported burden due to features of their working environment outside of their control such as others also visiting or working in the client's home, a pressure to work when not fully well, access to adequate childcare and fears for themselves, their family and their clients related to COVID-19.

Whilst interviews also revealed positive responses to pandemic working by organisations and their teams, they provide insights into how such practices could be further embedded and further improved.
Exploitation Route We have discussed with policy / regulator stakeholders about how the current findings can inform practice and also be the basis for longer evaluation (eg by tracking the cohort / matched cohort over time). The regulator in Wales have reviewed our findings and recommendations against their own action plan for supporting care workers to inform future planning. We are currently developing an intervention research study to address support required by care workers in Wales.
Sectors Communities and Social Services/Policy,Healthcare

URL https://mfr.de-1.osf.io/render?url=https://osf.io/wvzj5/?direct%26mode=render%26action=download%26mode=render
 
Description Two policy briefings on interim (and especially qualitative) and then quantitative findings were used by the regulator in Wales to review their approach to supporting domiciliary care workers. This has included for example, mapping gaps / opportunities for improving support (included in our recommendations) against actions taken / planned by regulator. We have continued this dialogue with the regulator and we have identified new opportunities to work with the regulator to support a deeper use of their own workforce data (eg to monitor trends in carer health) and testing interventions to better support the mental health and wellbeing of carers.
First Year Of Impact 2022
Sector Communities and Social Services/Policy,Healthcare
Impact Types Policy & public services

 
Description Briefing to sector regulator
Geographic Reach National 
Policy Influence Type Implementation circular/rapid advice/letter to e.g. Ministry of Health
 
Title Anonymised interview transcripts with domiciliary care workers 
Description Our study interviews (n=24) have been transcribed and anonymised and posted for depositing with supportive materials in a recognised data archive. There are some outstanding details required before the deposit can be completed (date 14th March 2023). 
Type Of Material Database/Collection of data 
Year Produced 2022 
Provided To Others? No  
Impact We are in the processing of preparing the data for archiving at reshare.ukdataservice. 
 
Title Cohort of registered domiciliary care workers in Wales and matched cohort 
Description We developed a cohort of registered domiciliary care workers in Wales and a matched cohort with linked health health outrcome data (registered March 2020). 
Type Of Material Database/Collection of data 
Year Produced 2020 
Provided To Others? No  
Impact This is the sample for our funded study. Once concluded it may form the basis for longitudinal long-term follow-up and potentially more broadly available for other researchers. The data are drawn from and reside in the SAIL databank. 
 
Description Article on University website regarding the new policy briefing from the OSCAR Study 
Form Of Engagement Activity A press release, press conference or response to a media enquiry/interview
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Other audiences
Results and Impact We released a publci facing news story made available on the Cardiff University Main news website. This linked to a focused policy briefing. The audience would have been broad.
Year(s) Of Engagement Activity 2021
URL https://www.cardiff.ac.uk/news/view/2592840-quarter-of-home-care-workers-in-wales-sought-mental-heal...
 
Description Briefing for policymakers 
Form Of Engagement Activity A press release, press conference or response to a media enquiry/interview
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Other audiences
Results and Impact We released a policy briefing on multiple paltforms to share findings and recommendations from the first phase of the study. This heavily focused on emergent messages from a qualitative sub-study as well as high level interim findings from the health outcome study. Our recommendations were conceptualised and presented within a socio-ecological framework to clarify how actions at different levels of the DCW ecosystem could impact outcomes for care workers.
Year(s) Of Engagement Activity 2021
URL https://mfr.de-1.osf.io/render?url=https://osf.io/wvzj5/?direct%26mode=render%26action=download%26mo...
 
Description Co-productive messaging and implementation planning 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Other audiences
Results and Impact We brought together a dedicated reference group of stakeholdres from across the sector (policymakers, academics, practitioners and their representatives, public, regulators and skills councils, health care) to develope core messages and framing of recommendations from the interim study findings. This involved intial engagement work, sharing of emergent messages and then a focused interactive online meeting with subsequent follow-up. This culminated on a succint summary 'recommendations' package comprising narrative summary and infographic of framed recommnendations.
Year(s) Of Engagement Activity 2021
 
Description Enagement with Social Care Wales Wellbeing Network 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Third sector organisations
Results and Impact Social Care Wales is the regulator for social care professionals in Wales. They are responsible for hosting an on-going Well-being Network which comprises other organsiations in this sector including governmental and trade unions. We provided a introduction to the current OSCAR study as part of a overview of work being undertaken to understands and support social care staff in the sector. The event also featured results and ongoing research from a study led from Northern Ireland. The event was a means for raising the profile of the OSCAR study amongst National stakeholders.
Year(s) Of Engagement Activity 2020
 
Description Implementation Reference Group 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Policymakers/politicians
Results and Impact We brought together a dedicated reference group of stakeholders from across the sector (policymakers, academics, practitioners and their representatives, public, regulators and skills councils, health care) to develop core messages and framing of recommendations from the interim study findings. This involved intial engagement work, sharing of emergent messages and then a focused interactive online meeting with subsequent follow-up. This culminated on a succinct summary 'recommendations' package comprising narrative summary and infographic of framed recommendations.

This was the second event of this nature that we ran and addressed the main study results and recommendations.
Year(s) Of Engagement Activity 2022
 
Description Meeting with Wales Government TAG R&D Sub-group 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Policymakers/politicians
Results and Impact Invitation to present to the Wales Government's (COVID) Technical Advisory Group R&D sub-group as part of their meeting series with Wales based investigator recipienst of UKRI funding re: COVID-19. This meeting bracketed together investigators working in social care / social sciences sector (NB majority of presentatiosn to date have been with medically oriented studies).

The meeting involved brief presentations and Q&As.

The aims of the meeting were to raise awareness amongst policy-makers about work being undertaken in Wales and to facilitate links bertween research and policy.
Year(s) Of Engagement Activity 2021
 
Description News article announcing commencement of the study 
Form Of Engagement Activity A press release, press conference or response to a media enquiry/interview
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Other audiences
Results and Impact News article on main university website announcing the commencement of the study and the methdological innovation (use of professional registration data linked to routine health records) and clinical focus (health of domicilaity care workers - an unedrrepresented occupational group in the context of COVID-19 pandemic working ie with there being greater attention to hwalth and to residential care workers).
Year(s) Of Engagement Activity 2020
URL https://www.cardiff.ac.uk/news/view/2472814-first-study-to-assess-risk-of-covid-19-to-health-of-care...
 
Description Presentation to Social Care Wales facilitated well-being network groups 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Third sector organisations
Results and Impact We presented an update to the regulator-facilitator well-being networks in Wales. Members are drawn across government, regulatory bodies, and practice. They have maintained a high interest in the study and this was an opportunity to engage with them following our more formal policy briefing (released in the preceding month). The regulator has implmented actions following our briefing (eg reviewing how they have supported the sector following the onset of the pandemic and how this compared to gaps we had talked to in our briefing). Interest in working together to follow through on such actions and also opportunities for further research were discussed.
Year(s) Of Engagement Activity 2022
 
Description Summary of work to social care sector and policy 
Form Of Engagement Activity A magazine, newsletter or online publication
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Policymakers/politicians
Results and Impact We wrote a bloag style summary piece for a professional practice / policy newsletter describing the focus of the study and our experiences to date.
Year(s) Of Engagement Activity 2022
URL https://townsend-communications.co.uk/news-commentary/professor-mike-robling-cardiff-university
 
Description Wales Policy Forum presentation 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Policymakers/politicians
Results and Impact As I presented at the Wales Policy Forum, an online event. This is part of a meeting series of policy seminars organised by the Policy Forum for Wales. The intention is to bring together at a senior level the key perspectives with an interest in the issues discussed, and structuring discussions which are of real practical value to those who take part in them. Generally these conferences are intended as a platform for major policy statements from Ministers, regulators, government officials, opposition speakers, and senior opinion formers in industry and interest groups, which receive prominent coverage in the national and specialist media. I presented on the study findings and implications for policy and practice for the adult social care workforce in Wales.
Year(s) Of Engagement Activity 2022
URL https://www.policyforumforwales.co.uk/publication/PFW-Social-Care-22