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Innovating across sectors: Examining novel work modes and organizational models in digitally-enabled or -driven cross-sectoral partnering.

Lead Research Organisation: UNIVERSITY COLLEGE LONDON
Department Name: UCL School of Management

Abstract

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This Future Leaders Fellowship (FLF) investigates cross-sectoral partnerships (XSPs) where the third sector - encompassing civic society, nonprofits, charities, voluntary and community organizations, nongovernmental organizations, public databanks, and open source communities - plays a pivotal role. We have a particular focus on those XSPs facilitated or driven by emerging digital technologies like artificial intelligence tools and platforms. We will deliver a multi-country, multi-disciplinary program of research that consists of multiple case studies in the UK, USA and Canada. Together these will offer evidence and insights for researchers, and policy and industry leaders to better understand, manage and govern digitally-enabled or -driven XSPs dedicated to public good (such as public health and healthcare).
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Empirical evidence on managing and governing digitally-enabled or -driven XSPs dedicated to public good is largely missing because this an emerging research area; these XSPs were not supported until recently because the new technologies themselves, e.g. artificial intelligence, only recently emerged outside computer science labs. Therefore, we have limited evidence of how the deployment of these new digital technologies in real-world XSPs affects what we already know about XSPs, about their effectiveness in the domain in which they are deployed (e.g. healthcare), and about the role of the third sector and civic society. We know even less about how to ensure the robustness, sustainability, fairness and benefits of digitally-enabled or -driven XSPs.
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During the FLF renewal period, I will address these theoretical and real-world questions by identifying and empirically examining a series of cases of digitally-enabled or -driven XSPs in the UK, USA and Canada, within health, health services and care settings. I will thus create large, cross-country datasets that enable researchers and policymakers to benchmark 'success' in digitally-enabled/driven XSPs. For studying the new phenomenon, my team and I will further develop and test new research methods and bring together talent from multiple academic disciplines (management, sociology, economics, public policy), with experts from the third sector and civic society, domain experts (e.g. healthcare and medicine; data scientists), and policymakers. This creates a robust cross-sectoral and multi-stakeholder network to inform the future development, practices and governance of digitally-driven systems (such as AI) that can ensure a better future for all of our society.
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Publications

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