2FFBB1AA-A876-464E-B714-C70CCBC786ADHorizon: Digital Economy Hub at the University of NottinghamResearch GrantEP/G065802/1798CB33D-C79E-4578-83F2-72606407192CEPSRCINCOME_ACTUAL126100855CF7FD96-2201-4036-B678-FB14C9EB3C78Viable service systems and decision making in service managementJournal of Service Management04379152ae66b4b8242355f29e8f68eeBadinelli R2012-01-01http://dx.doi.org/10.1108/09564231211260396http://dx.doi.org/10.1108/095642312112603964Journal Article/Reviewdoi_53d055055fa5bb05