Accelerate: Integrating Passenger Intelligence in Smart Rail Systems
Lead Participant:
LONDON UNDERGROUND LTD
Abstract
The project will develop a customer facing UI solution called “Accelerate” that will utilise the high density of
passenger mobile devices and the observational powers of their owners on the LU rail network. The vision is
use a range of actively and passively collected data to enable 2-way interactions between train passengers and
TOC’s maintenance systems using privacy best practices. The dialogue enabled will allow reporting of
maintenance issues as they are spotted and instant feedback on resolution progress. The project will enable
future TOC operating efficiencies to be realised (proving long term commercial viability) and added value to
SME existing transport product offerings. The mobile solution will captures and analyse customer motion and
future health data readings to help network performance and maintenance activities with previously-
unavailable live data. There will also be new ultra-personalised travel recommendations to increase customer
satisfaction and new commercial products that arise from this motion source data.
passenger mobile devices and the observational powers of their owners on the LU rail network. The vision is
use a range of actively and passively collected data to enable 2-way interactions between train passengers and
TOC’s maintenance systems using privacy best practices. The dialogue enabled will allow reporting of
maintenance issues as they are spotted and instant feedback on resolution progress. The project will enable
future TOC operating efficiencies to be realised (proving long term commercial viability) and added value to
SME existing transport product offerings. The mobile solution will captures and analyse customer motion and
future health data readings to help network performance and maintenance activities with previously-
unavailable live data. There will also be new ultra-personalised travel recommendations to increase customer
satisfaction and new commercial products that arise from this motion source data.
Lead Participant | Project Cost | Grant Offer |
---|---|---|
LONDON UNDERGROUND LTD | £465,780 | £ 232,890 |
  | ||
Participant |
||
PLACR LIMITED | £212,729 | £ 127,637 |
INNOVATE UK | ||
US TWO FAMPANY LIMITED | £285,570 | £ 171,342 |
People |
ORCID iD |