Lessons in the management of 'People Risk': A multi-disciplinary approach

Lead Research Organisation: University of Nottingham
Department Name: Nottingham University Business School

Abstract

Research on 'key employees' and their effects on the firm is found across many academic disciplines, but remains fragmented and intellectually diffused, especially when discussing it within an industry specific management and mitigation research context. The consideration of people as an underlying cause of risk (now termed 'people risk') is deeply rooted in people being the most important asset in the firm. However, in particular industries failures by 'key employees' (pilots, air traffic controllers, financial market traders, surgeons) can have catastrophic economic, societal, and environmental consequences, thus creating a situation where employees can also be the most volatile liability in the firm.

The seminar programme will be organised by an informal network set up in November 2013 and will create a space in which to explore and address the challenges of generating innovative research in an area in which silo-mentalities are the norm. It is envisaged that this will lead to intellectually stimulating debates with applied benefits for multiple stakeholders within the seminar series. This will hopefully breakdown at least some of the associated physical and mental barriers involved in researching 'people risk' and its effects on industries, as many of those disciplines involved in the seminar series would rarely get the opportunity to share ideas outside of their key discipline (Human Resource Management, Management, Behavioural Finance, Behavioural Economics, Risk Management, Accounting, Psychology, Organisational Behaviour) or industry in an informal setting. The collaborators on this proposal are also mindful of the need for a national network through which to establish formal links so as to provide a benchmark and basis for similar networks to be created in other countries. With this in mind the organisers believe that by physically taking the seminar series outside the UK they can prove the value and importance of such a network, so as to stimulate international co-operation in the future.

The seminar programme comprises of six meetings over two years, with seminars consisting of 4-6 speakers per seminar. The series will produce academic publications and practitioner relevant briefing notes, with a specific web portal and social media dedicated to the seminar series. The seminars will be as follows:

1. Existing knowledge, contested approaches and future developments
Nov 2013, Nottingham (University of Nottingham)
Aims to map the terrain of existing research across different disciplines, identify consensus and conceptual tensions whilst building on an academic agenda for cross disciplinary research.

2. The place of 'Key employees' in health and aviation: theory and practice
Feb 2014, Glasgow (Glasgow Caledonian University)
Aims to examine the challenges for research and practice in 'people risk' within the domains of aviation and the health sector.

3. Financial services, financial markets and 'people risk' regulation
Jul 2014, Dublin (Trinity College, Republic of Ireland)
Aims to critically analyse the internal and external controls frameworks in the financial services environment.

4. The role of 'people risk' measurement: applied behavioural economics & HRM
Sept 2014, Berlin (WZB University, Germany)
Aims to examine the potential for engagement from human resource management research and applied behavioural economics as controls and measures of 'people risk' within the firm.

5.Human factors & best practice: Cross-fertlisation in research & industry
Feb 2015, Nottingham (University of Nottingham)
Aims to examine the theoretical underpinnings of human factors analysis and its reserach applications to the marine and rail industries.

6.Strategies for advocacy, knowledge transfer and tangible research networking
Aug 2015, Nis (University of Nis, Serbia)
Aims to explore the barriers to awareness of, and mobilisation of, cross-disciplinary 'people risk' research

Planned Impact

The fragmented nature of research and output in the area of 'people risk' has led to a silo based mentality to its management, this is reflected not only in academic research clusters but also within private bodies, organisations and regulators which suggest a lack of collective visibility and voice. The potential benefits of gathering multiple stakeholders across various backgrounds with the common theme of 'people risk' research in a seminar series will have synergistic academic, economic and societal impacts far beyond anything that exists for this purpose already. Moreover, the research interests and needs of discipline-based researchers, organisations, practitioners and relevant policy communities can be vastly different. The topics, participants and outputs of the seminar programme are designed to counter this fragmentation and better integrate knowledge and advocacy.

With this in mind the following constituencies will benefit:
1. UK national and local government agencies, including health, financial services, maritime, aviation, automotive:
The seminar series will enhance national government agencies such as National Rail, National Air Traffic Services, National Health Service and Financial Services Authority (all of which have expressed interest in participating), in the field through greater awareness of opportunities for cross-pollination of mitigation strategies and policies for 'people risk' which the seminar series will foster. The seminar series will also create a point of reference for research expertise in the area for UK non-academic government parties so as to influence evidence based policy making.

2. International agencies such as the US Department of Transport, European Central Bank, European Maritime Safety Agency, Bank for International Settlements, European Railway Agency
Given the international scope and nature of many of the industries detailed in the seminar series greater integration of knowledge and practice can have far reaching implications beyond UK national borders. Furthermore, the international locations involved in the seminar series itself will also support cross-border support for research and collaborations in policy development.

3. Industry practitioners
A process of reflective practice is common amongst practitioners of risk management, regardless of industry. Formal sources of knowledge on good practice is again diffuse, as such research on practices, processes and contexts can improve potential impacts by prompting reflective practice. This will have far reaching economic and societal impacts, for example had the lessons learnt from the internal failures of control in the UBS $2bn rogue trading incident been reflectively implemented in maritime policy could the Costa Concordia naval accident been averted. It is these questions that the seminar series seeks to explore, which has seen practitioner based agencies such as the Institute of Risk Management and the Chartered Institute of Securities and Investment support the seminar series concept wholeheartedly.

4. Funders of risk management research
Funding agencies will be able to access greater guidance on criteria of good practice by which to assess applications both from outputs of the seminar series and through the existence of a national network, particularly as the embryonic nature of this area of risk management research is set to grow considerably in the near future.

The following Learned Societies have been identified as collaborators/supporters of the programme, and each will be presented with progress and outcomes of the seminar series:
British Academy
Institute of Chartered Accountants England and Wales (& Scotland)
British Psychological Society
National Institute for Health Research
Marie Curie Actions Programme
Health Foundation
The Leverhulme Trust
Association of Medical Research Charities
Lighthill Risk Network

To name but a few

Publications

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Allen D (2016) Towards a sociology of healthcare safety and quality. in Sociology of health & illness

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Bryce C (2016) Should the insurance industry be banking on risk escalation for solvency II? in International Review of Financial Analysis

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Bryce C (2013) Operational risk escalation: An empirical analysis of UK call centres in International Review of Financial Analysis

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Bryce C (2017) Internally Reporting Risk in Financial Services: An Empirical Analysis in Journal of Business Ethics

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Chmura T (2014) A simple stochastic cellular automaton for synchronized traffic flow in Physica A: Statistical Mechanics and its Applications

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Chmura T (2014) Generalized Impulse Balance: An Experimental Test for a Class of 3 × 3 Games in Review of Behavioral Economics

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Ciner C (2013) Hedges and safe havens: An examination of stocks, bonds, gold, oil and exchange rates in International Review of Financial Analysis

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Dowling, M (2014) From hubris to nemesis: Irish banks, behavioural biases and the crisis in Journal of Risk Management in Financial Institutions

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Knorr F (2014) Route choice in the presence of a toll road: The role of pre-trip information and learning in Transportation Research Part F: Traffic Psychology and Behaviour

 
Description The 'Lessons in People Risk Management' seminar series aimed to bring together academics, researchers, industry practitioners, government agencies and post graduate students from both domestic and international bodies to share experiences and generate new knowledge and perspectives about the management of 'People Risk' within their own industries. There was no identifiable research network that connects research in this area in the UK, or internationally for that matter. The series achieved this through a number of one-day seminars held in England, Scotland, Germany, Slovenia, and the Republic of Ireland, whilst focusing upon the following central research questions:

1. What are the new discourses driving the management of 'people risk', are they the same across sectors, are they aware of the existence of each other, and how do they complement/conflict with each other?
2. Are particular 'people risk' management techniques and practices preferred?
3. What are the consequences of multi-disciplinary implementation of techniques and practices for the management of 'people risk'?
4. What is the multi-disciplinary evidence for the fundamental underlying reasons for the occurrence of 'people risk'?
5. How far can academic disciplines within and between sectors learn from each other and what can they learn?

Within the seminar series, through both research presented, debates with delegates, an online discussion it became apparent that different industries encountered almost all the same fundamental problems with 'people risk'. Intriguingly, these similarities did not guarantee knowledge exchange or learning between industry representatives or academic disciplines, particularly in the application of methodologies to measure and assess 'people risk'. For example, Steven Shorrock (EUROCONTROL) presented an overview of the information gaps that lie between industry practice and academic research. This presentation and the subsequent debates that were generated around it led to the development of a new network of policy makers (WHO, Institute of Risk Management, European Food Safety Authority), practitioners (Google, M&G Investments, Eurocontrol,) and academics who are keen to ensure that the new generation of academics are much more closely aligned with industry. Anecdotal evidence throughout the seminar series and online discussion highlighted a lack of opportunities for Early Career Risk Researchers (ECRR) to engage with industry. In an attempt to ensure these information gaps are reduced the network (led by the PI Cormac Bryce) submitted a British Academy Rising Stars Engagement Award (2016) aimed specifically to address these issues with ECRR engagement. Further evidence of the success of the seminar series can be evidenced in the use of the online videos and research material internationally as learning resources for both the academic and non-academic communities.

The overarching intention of this project has always been to create an environment for the effective sharing of inter-disciplinary experience, research, and knowledge between those who may not necessarily engage on the topic of 'people risk' frequently (academics, PhD students, journal editors, funders, policymakers, regulators, public/private bodies). With this in mind the research team and the members of subsequent networks, and partnerships that have been created because of it consider the project to have been a resounding success.
Exploitation Route The development of a virtual centre of expertise (dedicated website, social media, media outreach, learning resources) and network of engaged participants has allowed for the crossover of research into practice. This has been evidenced by a number of seminar speakers being invited to present their findings after seminars to industry representative's within their company offices. The outcomes of this research project have been further strengthened from an academic perspective by the recent acquisition of a special issue in the Journal of Risk Research in the winter of 2016 dedicated to topics under consideration within the seminar series.It is the intention of the team to ensure we have a blend of papers within the special edition including commentaries by prominent industry stakeholders, eight to ten research papers including PhD student's contributions, and an editorial summarising the edition and the outcomes of the seminar series more generally. The team has been very careful to ensure PhD student participation within the seminar series with bursaries for each of the seminars being received very well by the postgraduate cohort. This has been reinforced by the application for additional funding to bridge the gap between early career risk researchers and industry practice. The ideas and concepts behind this seminar series has recently been incorporated within a project currently analysing the financial consequences of safety culture within the aviation industry. this project has taken two key elements of two key seminars within the series and combined them in order to provide the foundations of this project, preliminary results should available in Q3 of 2018.
Sectors Aerospace, Defence and Marine,Construction,Energy,Financial Services, and Management Consultancy,Pharmaceuticals and Medical Biotechnology,Transport

 
Description The seminar series supported the intellectual community, whilst offering unbridled access to a research community for organisations who (through anecdotal evidence captured in the seminars) considered inter-disciplinary engagement with risk researchers limited, and at times, non-existent. The inclusion of industry representatives as key stakeholders within the seminar series created multiples opportunities for the academic research presented to be translated into information that could be considered more applicable to their operational needs. Examples of this can be seen in the debates that took place in our final seminar at 'The Willis Building' London in which the application of aviation checklists and cockpit process was considered within the investment banking 'People Risk' exposures of one of our industry based delegates. In order to ensure we maximised our potential for impact out with the academic universe we held two seminars outside of university property (International Financial Services Centre Dublin and Willis Building London). This ensured that we minimised the opportunity costs attending our seminars whilst allowing them to interact with academic research in an environment that they are more familiar with.
First Year Of Impact 2014
Sector Financial Services, and Management Consultancy,Healthcare,Pharmaceuticals and Medical Biotechnology,Transport
Impact Types Economic,Policy & public services

 
Description CLAHRC-EM
Amount £150,000 (GBP)
Organisation National Institute for Health Research 
Department NIHR CLAHRC for East Midlands
Sector Public
Country United Kingdom
Start 04/2014 
End 04/2017
 
Description CLARHC EM
Amount £150,000 (GBP)
Organisation National Institute for Health Research 
Department NIHR CLAHRC for East Midlands
Sector Public
Country United Kingdom
Start 02/2014 
End 11/2017
 
Description East Midland Patient Safety Collaborative
Amount £295,000 (GBP)
Organisation East Midland Patient Safety Collaborative 
Sector Charity/Non Profit
Country United Kingdom
Start 02/2014 
End 02/2016
 
Description East Midlands Academic Health Sciences Network
Amount £50,000 (GBP)
Organisation East Midlands Academic Health Science Network 
Sector Charity/Non Profit
Country United Kingdom
Start 01/2016 
End 01/2017
 
Description East Midlands Academic Health Sciences Network
Amount £148,000 (GBP)
Organisation East Midlands Academic Health Science Network 
Sector Charity/Non Profit
Country United Kingdom
Start 04/2014 
End 04/2016
 
Description Foundation for the Sociology of Health and Illness Symposium Award
Amount £5,000 (GBP)
Organisation Foundation for the Sociology of Health and Illness 
Sector Charity/Non Profit
Country United Kingdom
Start 03/2015 
End 12/2015
 
Description Health Foundation Scaling Up Award
Amount £30,000 (GBP)
Organisation The Health Foundation 
Sector Charity/Non Profit
Country United Kingdom
Start 03/2014 
End 12/2014
 
Description Health Foundation Scaling Up Award
Amount £300,000 (GBP)
Organisation The Health Foundation 
Sector Charity/Non Profit
Country United Kingdom
Start 06/2014 
End 06/2016
 
Description NIHR Collaboration for Applied Health Research and Care East Midlands
Amount £10,000,000 (GBP)
Organisation National Institute for Health Research 
Department NIHR Biomedical Research Centre
Sector Public
Country United Kingdom
Start 05/2014 
End 05/2019
 
Description Prime Minister's Challenge Fund
Amount £299,000 (GBP)
Organisation Government of the UK 
Department Prime Minister's Challenge Fund
Sector Public
Country United Kingdom
Start 05/2014 
End 05/2015
 
Description 'Patient Safety' special issue of Journal of Health Services Research & Policy 
Organisation SAGE Publications
Country United States 
Sector Private 
PI Contribution Justin Waring (CI) was managing editor of a special edition of the Journal of Health Services Research and Policy
Collaborator Contribution Sage publications and editorial board of the Journal of Health Services Research and Policy offered Justin Waring editorial rights for the social edition on patient safety
Impact 'Patient Safety' special issue of Journal of Health Services Research & Policy
Start Year 2015
 
Description Journal Of Risk Research Special Edition on 'People Risk' 
Organisation Journal of Risk Research
Country United Kingdom 
Sector Private 
PI Contribution This seminar series has been further strengthened from an academic perspective by the recent acquisition of a special issue in the Journal of Risk Research in the winter of 2015 dedicated to topics under consideration within the seminar series. It is the intention of the team to ensure we have a blend of papers within the special edition including commentaries by prominent industry stakeholders, eight to ten research papers including PhD student's contributions, and an editorial summarising the edition and the outcomes of the seminar series more generally. The team have been very careful to ensure PhD student participation within the seminar series with bursaries for each of the seminars being received very well by the postgraduate cohort.
Collaborator Contribution Supplying us with the journal editorship for the special edition
Impact None as of yet - issue due in 2015
Start Year 2014
 
Description Towards a Sociology of Healthcare Quality and Safety Special Issue 
Organisation Wiley
Department Wiley-Blackwell
Country United States 
Sector Private 
PI Contribution Justin Waring (CI) was a maangin editor of this special edition in Sociology of Health and Illness
Collaborator Contribution The journal editors and publishing company (WILEY) offered the editorial rights of the Journal
Impact 'Towards a Sociology of Healthcare Quality and Safety' special issue of Sociology of Health and Illness, vol.38 (2)
Start Year 2016
 
Description Body of Evidence - What can we learn about risk culture from the regulator 
Form Of Engagement Activity A magazine, newsletter or online publication
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Professional Practitioners
Results and Impact A research article presented at the Dusseldorf seminar and co written by the PI was invited to provided an abridged version for the Instate of risk Management Magazine (Risk Management Professional)
Year(s) Of Engagement Activity 2015
URL http://www.enterpriseriskmag.com/content/features/body-evidence
 
Description Chartered Banker - Breaking Up Article 
Form Of Engagement Activity A magazine, newsletter or online publication
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact This article led to a large amount of 'Chartered Institute of Bankers' members attending our 2nd seminar in Dublin and subsequent seminar in Glasgow.

The Chartered Institute of Bankers now allow use to market our seminars to their national member base
Year(s) Of Engagement Activity 2014
URL http://www.nottingham.ac.uk/business/businesscentres/crbfs/documents/esrc/cbmagazine.pdf
 
Description Communication & Discharge Safety webinar 
Form Of Engagement Activity Engagement focused website, blog or social media channel
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Professional Practitioners
Results and Impact Justin Waring provided a webinar to NHS England on communication and discharge safety
Year(s) Of Engagement Activity 2014
 
Description Elephant in the room exacts a heavy price- FT Investment Adviser 
Form Of Engagement Activity A magazine, newsletter or online publication
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact Rob Webb (CI) wrote a comment piece in the FT on people risk as being important as important as monetary policy and regulation in avoiding another financial crisis
Year(s) Of Engagement Activity 2015
URL http://www.ftadviser.com/2015/01/19/investments/economic-indicators/elephant-in-the-room-exacts-a-he...
 
Description Healthcare staff struggle to adjust to privatisation of NHS jobs - The Guardian 
Form Of Engagement Activity A magazine, newsletter or online publication
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Media (as a channel to the public)
Results and Impact Justin wrote an article for The Guardian on 3rd June 2014 relating to the effect that NHS privatisation has on healthcare workers.
Year(s) Of Engagement Activity 2014
URL http://www.theguardian.com/public-leaders-network/blog/2014/jun/03/nhs-public-sector-workers-privati...
 
Description Irish Examiner Newspaper Article - Post Dublin Seminar 
Form Of Engagement Activity A magazine, newsletter or online publication
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Media (as a channel to the public)
Results and Impact This newspaper article summarised our Dublin seminar, thus increasing awareness and participation in out network and ongoing seminar series

We had a number of requests for information relating to the speakers talks, we ensured all requests were supplied with relevant info including links to our website that includes all audio/video recordings of each of the speakers for this and every event.
Year(s) Of Engagement Activity 2014
URL http://www.nottingham.ac.uk/business/businesscentres/crbfs/documents/esrc/holisticapproach.pdf
 
Description Irish Examiner Newspaper Article - Pre Dublin Seminar 
Form Of Engagement Activity A magazine, newsletter or online publication
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Media (as a channel to the public)
Results and Impact Based on this article we experienced a huge spike in registrations for the seminar, leading to a total of over 80 people attending the event on the day.


The use of a pre-post news article allowed us to both inform and conclude the findings of the event to a large international audience.
Year(s) Of Engagement Activity 2014
URL http://www.nottingham.ac.uk/business/businesscentres/crbfs/documents/esrc/humanerror.pdf
 
Description People, risk and the blame game - Changeboard 
Form Of Engagement Activity A magazine, newsletter or online publication
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact Rob Webb (CI) wrote a comment piece on why senior HR professionals need to understand people risk within organisational/professional setting.
Year(s) Of Engagement Activity 2015
URL http://www.changeboard.com/content/5346/people-risk-and-the-blame-game/
 
Description Research Media.eu artcile -Knowledge sharing across boundaries 
Form Of Engagement Activity A magazine, newsletter or online publication
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Policymakers/politicians
Results and Impact Publication led directly to one of our keynote speakers deciding to join our seminar series

As above
Year(s) Of Engagement Activity 2013
URL http://www.nottingham.ac.uk/business/businesscentres/crbfs/documents/esrc/justin-waring.pdf
 
Description The Conversation - Bank bonuses just encourage greedy or dishonest staff 
Form Of Engagement Activity A magazine, newsletter or online publication
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Professional Practitioners
Results and Impact Article created discussion and led to further delegates coming to our seminar series

We had more followers to our dedicated seminar series Twitter site based on this publication, thus increasing our network and capacity building strategy
Year(s) Of Engagement Activity 2014
URL https://theconversation.com/bank-bonuses-just-encourage-greedy-or-dishonest-staff-30008