Nudging towards a better financial future: applying behavioural insights in the development of financial systems in rural China

Lead Research Organisation: University of Cambridge
Department Name: Land Economy

Abstract

Although China has almost eliminated urban poverty, the total number of Chinese citizens in poverty remains at 82 million, most of which are rural residents. The development of rural finance is essential to preventing the country from undergoing further polarization because of the significant potential of such development to facilitate resource interflows between rural and urban markets and to support sustainable development in the agricultural sector. However, rural finance is the weakest point in China's financial systems. Rural households are more constrained than their urban counterparts in terms of financial product availability, consumer protection, and asset accumulation. The development of the rural financial system faces resistance from both the demand and the supply sides.

The proposed project addresses this challenge by investigating the applications of a proven behavioural approach, namely, Libertarian Paternalism, in the development of rural financial systems in China. This approach promotes choice architectures to nudge people into optimal decisions without interfering with the freedom of choice. It has been rigorously tested and warmly received in the UK public policy domain. This approach also fits the political and cultural background in China, in which the central government needs to maintain a firm control over financial systems as the general public increasingly demands more freedom.

Existing behavioural studies have been heavily reliant on laboratory experiments. Although the use of field studies has been increasing, empirical evidence from the developing world is limited. Meanwhile, the applications of behavioural insights in rural economic development in China remains an uncharted territory. Rural finance studies on the household level are limited; evidence on the role of psychological and social factors in rural households' financial decisions is scarce. The proposed project will bridge this gap in the literature.

The overarching research question of this project is whether and how behavioural insights can be used to help rural residents in China make sound financial decisions, which will ultimately contribute to the sustainable economic development in China. The research will be conducted through field experiments in rural China. By relying on field evidences, the project team will develop policy tools and checklists for policy makers to help rural households make sound financial decisions. Two types of tools will be developed for policy makers, namely, "push" tools that aim to achieve short-term policy compliance among rural households so that they can break out of the persistent poverty cycle and "pull" tools that can reduce fraud, error, and debt among rural households to prevent them from falling back into poverty. Finally, the project team will also use the research activities and findings as vehicles to engage and educate rural residents, local governments, regulators, and financial institutions. Standard and good practice will be proposed to interested parties for the designs of good behavioural interventions; ethical guidelines will be provided to encourage good practice. This important step ensures that the findings of this project will benefit academia and practice, with long-lasting, positive impacts.

The findings will benefit researchers in behavioural finance and economics, rural economics, development economics, political sciences, and psychology. The findings of and the engagement in this project will help policy makers to develop cost-effective behavioural change policies. Rural households will benefit by being nudged into sound financial decisions and healthy financial habits. The project will provide insights on how to leverage behavioural insights to overcome persistent poverty in the developing world. Therefore, the research will be of interest to communities in China and internationally.

Planned Impact

The proposed research has a potential to affect the improvement of the welfare of rural households in terms of financial decisions and behaviour. The project will affect the behaviour of rural residents indirectly through behavioural interventions initiated by public policy makers and financial regulators, with financial service and product providers playing an active role in this process. Therefore, the project has the potential to engage all stakeholders in the activities organized during the project period. Our dissemination strategies and plans will also ensure that the impact of the research will go beyond the geographic boundary and time limit of this project. Our findings will continue to influence works on improving the welfare of the developing world after the completion of the project.

We will influence the public administration of central government institutions in China. We have initiated collaborations with many central government departments in China in preparation for this application. The Ministry of Land and Resources of China and the Ministry of Housing and Urban-Rural Development of China are our project partners. These government institutions will be confident to develop their own behavioural change policies in China by consulting our concrete local field evidence and clear guidelines developed based on the success in the UK, potentially making China's public policy more "from the people and for the people."

The research will have an impact on the practice of financial regulatory authorities in China. The China Micro-credit Companies Association and the China Credit Assets Registry & Exchange Co. Ltd. will join us in this project as local partners. Leveraging these established links, we will share our research findings with regulatory authorities and self-regulatory bodies by giving a series of tailored talks. We will make key recommendations for change with regard to the adjustment of current policies and regulations aimed at improving the financial systems in rural China.

We will influence public administration by the local government in rural China. The local government will be engaged throughout the entire research cycle.Thus, the understanding of the local government of the needs of rural residents will be improved and the awareness of behavioural change policies among the local governments in rural China will be increased.

Our research will also influence the product/service design and delivery by financial companies in China. Two large insurance companies will participate in our field experiments. The companies are also interested in participating in the seminars and workshops organized in China. They will gain insights into the behavioural and social characteristics of target customers through their involvement in this project and will improve their product offering and management accordingly, resulting in rural insurance services and products that are more tailored to the needs of rural residents.

Our findings will contribute to the work of charities and NGOs in Asia and beyond. We have obtained the support of the newly established Singapore Office of Behavioural Insights Team (BIT), a social purpose company jointly owned by the UK Government, Nesta (the innovation charity), and their employees. We can leverage their practical knowledge from the UK and Asia through this partnership. Meanwhile, our project will provide BIT with much needed field evidence from rural China. Our findings are likely to reach other charities and NGOs in Asia and beyond through the BIT network and continue to influence public policy making after the completion of the project.

We will set up an online platform to ensure knowledge exchange and enable co-construction of knowledge to extend the effect of our study.The online platform will be gradually developed into a knowledge exchange base, where tools and findings from other behavioural studies can be shared.
 
Description Through the fieldwork in China, we have collected a large amount of primary data on mobile banking uses among rural residents. Our preliminary results show that behavioural tools such as nudges can effectively improve the registration to and the use of mobile banking. Moreover, the use of mobile banking services can significantly improve both the effectiveness of and the satisfaction with banking services. For example, newly registered mobile banking users opted to make small transfers online than using an ATM. This change reduced the cost for both the customers and the banks (the average cost of installing and maintaining an ATM in rural China is over £100,000).

ODA relevance of research findings:

1. The findings enhance our understanding of how rural financial system works in China - an ODA list country.
2. Our experiment outcomes will help other ODA list countries with similar economic and social features (such as India and Mongolia) to improve their rural financial systems.
3. Our findings will help governments in China and other ODA list countries to improve the welfare of their rural residents by enhancing access to financial systems and ultimately reducing the financial inequality between rural and urban residents.
Exploitation Route Other rural commercial banks and credit units in China can implement the nudges that we have experimented to expand their online banking business. This is an area that has been priorities by the government, but has not seen much progress so far. Behavioural tools could be a solution.

Our findings could also be verified in other related areas, such as environmental protection, energy uses, healthcare, and agriculture productions. When both the 'visible hand' and the 'invisible hand' are not effective, behavioural tools potentially can help.
Sectors Agriculture, Food and Drink,Energy,Environment,Financial Services, and Management Consultancy,Healthcare,Government, Democracy and Justice

URL https://www.crerc.landecon.cam.ac.uk/research/research-1/a-better-financial-future
 
Description We organised a workshop and symposium between 24 and 26 January 2018 to disseminate research findings in 2017, and to provide training on the subject matter. A total of 36 delegates were invited to attend, of which one-third are MPA students from Renmin University of China, another one third are senior executives from rural financial institutions in China, and the reminder of the guests are faculty members from top Chinese universities. We invited speakers from HSBC and Behavioural Insights Team to the workshop, and editors of Land Use Policy, Cities, Habitat International, and Journal of Real Estate Finance and Economics to the symposium.The workshop and symposium successfully promoted the department as leading the research on behavioural sciences and applications in urban-rural development. This paved the road for future research and teaching collaboration with Chinese universities and financial institutions. The participating financial institutions are all very keen to apply behavioural tools in their product design and customer relationship management. The participating MPA students are local and central government official in China. Most of them expressed interest of promoting the applications of behavioural insights in their work. We planned a similar event in May 2020. Unfortunately, it was cancelled due to the pandemic. Specifically, we planned to disseminate our final research findings in this event. However, our last round of fieldwork in China has been significantly delayed since the beginning of the pandemic (i.e., Jan 2020). We are not able to conduct interviews and collect data as planned in the last 12 months. Therefore, the event has to be postpone until the final round of fieldwork is completed. We now have the workshop schedued on 24 - 26 July in Cambridge. We plan to take up to 30 participants who are either early career researchers (such as PhD students or PostDoc researchers) or policymakers from developing countries. We have received many responses already by early March. For example, the local government of Sindh will send several jonior officers to attend the workshop. We also have PhD students and PostDoc researchers from Colombia, Ghana, and South Africa to join the workshop. The outcome of this workshop will be reported in the next round of submission.
First Year Of Impact 2017
Sector Financial Services, and Management Consultancy,Government, Democracy and Justice
Impact Types Economic,Policy & public services

 
Description Behavioural Science and Housing Decision Making: A Case Study Approach
Geographic Reach Multiple continents/international 
Policy Influence Type Influenced training of practitioners or researchers
Impact This is a textbook that I published in March 2020. This book takes a behavioural approach to examine six important housing questions: tenure decision, gentrification, place attachment, housing bubbles, housing wealth, and residential satisfaction. Using experimental and field data, the book demonstrates the effects of six behavioural biases and heuristics (i.e., anchoring and reference dependence, loss aversion, mental accounting, endowment effect, herd behaviours, and social comparison) on these housing decisions. The first part of the book introduces the questions and provides a behavioural science toolbox before the second part adopts a real-world case study approach. Real data sets and suggested answers are provided, and the cases come from the UK, USA, and China. Background information is given in each case to facilitate the understanding of the case data and question, as well as the discussions on the results. This book is ideal supplementary reading on a variety of courses such as housing studies, economics, real estate, research methods, and for students and academics who are interested in the application of behavioural science in housing decisions. Moreover, it is useful toolbox and reference for policy makers and practitioners to apply behavioural interventions on a wide range of urban and environmental issues. This will potentially improve the effectiveness and efficiency of public service delivery (such as energy conservative and environmentally friendly transportation modes adoptions), and ultimately, improve public well-beings by supporting the general public to make decisions that can benefit both themselves and the society.
URL https://www.routledge.com/Behavioural-Science-and-Housing-Decision-Making-A-Case-Study-Approach/Bao/...
 
Title Nudge Field Experiment Database 
Description The database consists of three types of data. 1. Experiment data collected from bank customers regarding the use of mobile banking services. We adopted two nudges (salience and social norm) and observe their impacts on respondents' willingness to use mobile banking service, and their personal characteristics. 2. Bank account activities of mobile banking before and after the adoption of mobile banking services 3. Bank employee's survey results regarding mobile banking related services they provide. 
Type Of Material Database/Collection of data 
Year Produced 2019 
Provided To Others? No  
Impact This is one of the few field experiment that follows the respondents for an extended period of time, and consequently, allows the identification of any long-term effect of nudges. Previous studies usually implement nudges once, and observe immediate responses. This dataset helps us to determine whether nudge's effect is short-live, and whether nudges can help rural residents in China to develop health financial habits. 
URL https://www.crerc.landecon.cam.ac.uk/research/research-1/a-better-financial-future/field-experiment
 
Description Fieldwork in Yunnan and Jiangsu Provinces in China 
Organisation Jiangsu Nantong Rural Commercial Bank Co Ltd
Country China 
Sector Private 
PI Contribution The PI and the Postdoc researcher of this project conducted fieldwork in Kunming, Yunnan Province and Nantong, Jiangsu Province in China. The work was carried out between 3 and December 2017. We worked with local financial institutions in both cities to design and implement experiments, for which the objective is to use behavioural interventions to help these firms to improve their product design and customer relationship management. We gave presentations to the staffs of these banks, conducted interviews to collect primary data about the users of their online banking system, and reported the results back to the senior management.
Collaborator Contribution The partnering financial institutions include Yunnan Jinning Rural Credit Union Corporation and Nantong Rural Commercial Bank. Both partners provided us full access to their database, and facilitated the interviews that we conducted in their branches. They also provided helpful information about their products and some pressing issues to be resolved in order to help us with experiment design. The local insights about the market and the users are invaluable to our research project.
Impact We produced a report based on the interviews of 132 customers of Yunnan Jinning Rural Credit Union Corporation. The results are shared with the institution for them to improve services to rural residents.
Start Year 2017
 
Description Behavioral Sciences and Applications in Real Estate Finance 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Undergraduate students
Results and Impact This is a public talk that I gave at the Northeast Forestry University of China on 19 October 2020. There are more than 100 participates from students, faculty members, and the general public. The talk was delivered online via Zoom. Behavioural sciences use theories and models from a range of inter-related academic disciplines (e.g., behavioural economics, psychology, social anthropology, neuroscience, biology, ) to study how individuals take decisions in practice and how they are likely to respond to options. It enables us to design policies or interventions that can encourage, support and enable people to make better choices for themselves and society. In this seminar we will discuss how behavioural insights can be applied in real estate finance research. The focus of the discussion will be on the residential real estate sector, or the housing market. Commonly used behavioural research methods, such as lab experiments and field studies, will be introduced with examples. The seminar will conclude with a discussion on future research directions in behavioural real estate finance studies. We had a lively Q&A session after the talk, after which some students and professors followed up by emailing me.
Year(s) Of Engagement Activity 2020
URL https://www.nefu.edu.cn/info/1004/12485.htm
 
Description Behavioural Sciences and Urban Rural Development Seminar Series 2018 
Form Of Engagement Activity Participation in an activity, workshop or similar
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Other audiences
Results and Impact Dr. Helen Bao organized the seminar series to facilitate the selection and submission of papers to the special issues of Land Use Policy and Cities in 2019. There are five talks the series as follows.

Prof. Michelle Baddeley, University of South Australia and University College London
Date and time: 4.30pm, Wednesday 25 Apr, 2018
Topic: Behavioural Economics, Macroeconomics and Public Policy

Prof. Guy Robinson, University of Adelaide, Editor of Land Use Policy
Date and time: 11am, Wednesday 9 May 2018
Topic: Decision making in the Peri-Urban Fringe: Examples of Responses to Risk, Attraction and Environment

Professor Fulong Wu, Bartlett School of Planning, UCL
Date and time: 4.30pm, Wednesday 16 May, 2018
Topic: The financialisation of China's urban development: preliminary evidence and distinctive features

Professor John Howe, Trulaske College of Business, University of Missouri
Date and time: 11am, Wednesday 23 May, 2018
Topic: Behavioural Economics and Personal Financial Decision-Making

Dr Liang Peng, Smeal College of Business, The Pennsylvania State University
Date and time: 2pm, Friday 29 June, 2018
Topic: Prices and the Stock Market Betas of Housing: Evidence from Micro Data

Informal meetings between the speakers and our PhD students are also arranged during their visits.
Year(s) Of Engagement Activity 2018
URL https://www.crerc.landecon.cam.ac.uk/research/research-1/a-better-financial-future/seminar
 
Description Cambridge International Behavioural Sciences and Urban Studies Symposium 
Form Of Engagement Activity Participation in an activity, workshop or similar
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Policymakers/politicians
Results and Impact The Cambridge International Behavioural Sciences and Urban Studies Symposium provides a platform for discussions of cutting-edge research at the intersection of behavioural sciences and urban studies. Seventeen papers were presented and discussed extensively during the three-day symposium. A wide range of behavioural topics are covered, including loss aversion, endowment effect, framing, mental accounting, herding, and social preferences. These behavioural tools are applied in land use policy, development and planning problems, urban regeneration, neighbourhood conservation and urban design, immigration and internal labour migration, liability and quality of life, greening, sustainable cities, among others.

Presenters and discussants were from universities in the UK, the USA, Australia, China, Singapore, and Hong Kong. Eight faculty members and two postdoc researchers and one PhD student from the Land Economy department also participated in the symposium as discussants and/or session chairs. The symposium is a true testimony that behavioural studies is an important research area in urban studies, as researchers in top universities across the world are using behavioural tools to address key issues in urban studies.
Year(s) Of Engagement Activity 2019
URL https://www.crerc.landecon.cam.ac.uk/research/research-1/a-better-financial-future/workshop-symposiu...
 
Description Housing Provident Fund and Homeownership 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Undergraduate students
Results and Impact This is a talk that I gave at the Zhejiang University of China on 29 May 2020. It focus on one of the chapters in my new book "Behavioural Sciences and Housing Decision Making". There are three obstacles on the way to homeownership: wealth, income and credit constraints. A homebuyer needs to accumulate enough wealth either to pay the price of a house in full or the required amount of down payment for a mortgage loan (i.e., the wealth constraint). If a mortgage loan is secured against the property, the homebuyer also needs to be able to cover the monthly mortgage payment (i.e., the income constraint). Finally, credit needs to be available such that the individual is able to borrow against the property (i.e., the credit constraints). However, overcoming these obstacles, particularly the wealth constraint, is very challenging. People simply do not save enough. Using data from the China Health and Nutrition Survey between 2009 and 2015, we investigate how automatic enrolment, mental accounting, and self-discipline improve homeownership through housing provident funds. By making the participation in the housing provident funds scheme the default option, housing provident funds participants are nudged to save for their future housing needs. This will increase their chance to leap over the wealth and income hurdle on their road to homeownership. Meanwhile, the creation of the housing provident funds account also helps participant to set up a mental account for home purchase. This mental accounting effect could encourage HPF participant to save for housing need beyond their housing provident funds account as well. The overall effect is higher homeownership rate among housing provident funds participants. There are more than 50 participants that consists of students, faculty members, and local practitioners. The talk was very well received and ended with lively discussions with the audience.
Year(s) Of Engagement Activity 2020
 
Description WORKSHOP & SYMPOSIUM on BEHAVIOURAL SCIENCES AND URBAN-RURAL DEVELOPMENT IN CHINA 
Form Of Engagement Activity Participation in an activity, workshop or similar
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Professional Practitioners
Results and Impact The workshop and symposium was held on 24 - 26 January 2018 in Newnham College. A total of 36 delegates were invited to attend, of which one-third are MPA students from Renmin University of China, another one third are senior executives from rural financial institutions in China, and the reminder of the guests are faculty members from top Chinese universities. We invited speakers from HSBC and Behavioural Insights Team to the workshop, and editors of Land Use Policy, Cities, Habitat International, and Journal of Real Estate Finance and Economics to the symposium. Prof. Colin Lizieri, Prof. Andreas Kontoleon, and Dr. Helen Bao attended the activities of the event.


The workshop and symposium successfully promoted the department as leading the research on behavioural sciences and applications in urban-rural development. This paved the road for future research and teaching collaboration with Chinese universities and financial institutions. The symposium created opportunities to host two special issues by Land Use Policy and Cities on related themes (details in point 2.1 below). Our PhD students and Postdoc researchers also started three working papers with the invited speakers. In the long run, this type of events will help the department to establish the leadership in this new research direction.
Year(s) Of Engagement Activity 2018
URL https://www.crerc.landecon.cam.ac.uk/research/research-1/a-better-financial-future/workshop-symposiu...