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Social Trust, Crisis Perceptions, and Viral Misinformation over the Course of the Covid-19 Emergency Period

Lead Research Organisation: University of Bristol
Department Name: Sociology

Abstract

Effective mitigation of the coronavirus health crisis partly depends on trust that the measures which are being imposed are worthwhile, and that the people who have decided them are trustworthy. Such basic trust has come under pressure over time, partly as society has become more questioning, and more recently through the spread of conspiracism online. There is some evidence of online actors exploiting the current emergency to generate distrust and undermine vaccine confidence. Widespread sense of insecurity - whether health-related, or due to economic hardship - may also sharpen distrust of authority.

Undermining of public trust may inhibit return to stronger lockdown measures, the management of exit from lockdown, rollout of testing and contact tracing, and introduction of vaccination programmes. Governments and public health bodies accordingly need high-quality evidence on the sources of distrust and noncompliance, and on the health and public security threats posed by the dissemination of conspiracism.

We will analyse whether endorsement of conspiratorial accounts of the pandemic undermines trust and compliance, or whether the relationship works the other way around. This will be delivered through robust analysis of new, high-quality survey data tracking both those who endorse conspiratorial views and those who do not over the coming months. Subject to their agreement, we will also sample respondents' posts from a popular microblogging service, to track their online information sharing against their reported attitudes, identities and behaviours.
 
Description The award has funded a three-wave survey, in November/December 2020, April 2021, and November/December 2021. We have identified relationships between conspiracist beliefs and vaccine hesitancy, of urgent relevance as the Covid-19 vaccines were first being offered to the public from December 2020. We also identified relationships between generalised and institutional trust and vaccine confidence. Published papers have also identified relationships between social media consumption, political values and confidence in coronavirus vaccines.
Exploitation Route Findings have and are being fed into Whitehall via media and project partners to inform health communication strategies. They have also been communicated to academic audiences to inform methods for studying attitudes, trust and vaccine confidence in the context of the coronavirus crisis.
Sectors Communities and Social Services/Policy

Digital/Communication/Information Technologies (including Software)

Healthcare

Government

Democracy and Justice

URL https://www.kcl.ac.uk/policy-institute/assets/coronavirus-conspiracies-and-views-of-vaccination.pdf
 
Description This project played a pivotal role in shaping policy discussions, informing government decision-making and enhancing public understanding of vaccine attitudes and public health behaviours during the coronavirus pandemic. The project delivered tangible economic and social impact by providing timely, data-driven insights in accessible formats, engaging with key government, technology, and media stakeholders, and contributing to policy development. Findings continue to support evidence-based policy and public engagement strategies in the evolving landscape of public health communication: 1. Informing Policy and Government Decision-Making Our research provided critical, timely insights to UK government departments, including the Cabinet Office and HM Treasury, through direct briefings and data-sharing efforts. By delivering detailed, longitudinal polling data from Ipsos at the earliest possible stage, we enabled policymakers to understand shifts in public vaccine attitudes and adapt public health messaging accordingly. Findings were presented in accessible, policy-friendly formats, including segmenting public attitudes and quantifying attitudinal changes in percentage terms. This approach directly supported evidence-based decision-making within Whitehall. Contributions to policy-focused seminars, such as the ESRC/GSR Actionable Insights Seminar in September 2021, directly informed discussions on legislative responses, including online misinformation and public trust in health messaging. Our Policy Lab in June 2022 brought together representatives from government departments (DCMS, DLUHC, HM Treasury, Home Office, DHSC), technology firms (Meta, LinkedIn), and leading policy organisations (Institute for Government, Demos, British Future, CCDH, Full Fact). The presentation of research findings facilitated discussions on potential regulatory and policy reforms related to mis- and disinformation, and effective strategic communication during times of crisis. 2. Enhancing Public and Private Sector Engagement Research findings were widely disseminated through the Policy Institute's website, providing authoritative and accessible data slidedecks for use by public audiences and policymakers. These resources have supported a broad range of stakeholders, including journalists, analysts, and civil society organisations, in understanding public sentiment and behavioural trends related to vaccination. Engagement with corporate stakeholders, including social media platforms, allowed our findings to be considered in discussion of the role of online platforms in shaping vaccine discourse. 3. Impact on Public Understanding Extensive media coverage ensured that our research findings reached a broad audience, influencing public debate and raising awareness of vaccine attitudes. Coverage included the BBC (Radio 5 Live, BBC Radio Scotland, BBC Radio Bristol, BBC Oxford for local television news), The Guardian, iNews, Politico Europe, LBC News, Daily Mail, City AM, BristolLive, and international media. This all amplified its reach and impact. Through strategic press and communications efforts by the Policy Institute, King's College London, and the University of Bristol, we maximised the visibility of our findings, ensuring they informed public discussions on vaccine hesitancy and trust in public health initiatives.
First Year Of Impact 2021
Sector Communities and Social Services/Policy,Healthcare
Impact Types Societal

Economic

Policy & public services

 
Description Coronavirus: Behaviours, Beliefs and Attitudes Policy Lab, Kings Policy Institute 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Policymakers/politicians
Results and Impact The Policy Lab was the culmination of work that has been done by the Policy Institute, in partnership with University of Sheffield - conducting a series of longitudinal surveys and analyses on coronavirus, trust, misinformation and conspiracies since the start of the pandemic, which has been supplemented with twitter data analytics and analysis and an experimental survey concerning the drivers of trust in different authority sources. A report of the event is currently being drafted.
Year(s) Of Engagement Activity 2022
 
Description Online presentation on misinformation presented to sixth-form students: 'Is online misinformation damaging our politics?' 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Schools
Results and Impact The event was organised by 'Channel Talent': the project findings on coronavirus and conspiracism was packaged to inform Year 12 students about misinformation as a political risk. Participants reported: 'It was interesting to see how small the opposition group really is whilst also being very loud online and in society which makes them seem bigger than they are'. They also reported: 'I really enjoyed this event and I think it was really intriguing to find out not only how people willingly share misinformation to spread hateful or wrong messages, but even how by responding to these it can actually fuel these issues even further, and letting it reach a wider audience through the algorithm. I think after this session I'll definitely be more mindful about the ways that I approach online misinformation. This has helped me to further my knowledge as I'm currently doing Sociology, and I found the different trust type groups that people may fall into particularly interesting'.
Year(s) Of Engagement Activity 2022