Showering Smartly. The impact of real-time feedback to nudge shower users to save water, energy and carbon emissions.

Lead Research Organisation: University of Surrey
Department Name: Hospitality

Abstract

Freshwater availability is under severe pressure(20), worsening with climate change(21,22). England is on the way to suffer from serious water shortages by 2050(23). Also, reducing water demand is needed to achieve net-zero emissions by 2030, committed by the UK water sector(24). Showering is the most (energy and) water-intensive activity in households(25), so nudging users to reduce shower time is an effective intervention leading to energy, water and emissions savings. For instance, a 22% reduction in shower time in households is equivalent to a 5% reduction of the total household energy(26). My PhD proved empirically that using Aguardio, a smart water-saving device that provides real-time feedback, led to a 14% shower reduction in tourism accommodations. Moreover, when persuasive messages were added, shower reduction increased to up to 27%, unveiling the potential to maximise energy and water use efficiency (watch video summary in https://youtu.be/3puOMKnvYeA). My thorough tests have been essential for Aguardio ApS, the Danish start-up behind the technology, to secure £400k private and public investment to redesign and manufacture the new Aguardio market-ready product, available since February 2021.

Aguardio allows measuring the effect of behavioural interventions based on actual showering behaviour, providing many opportunities to empirically test psycho-sociological constructs, instead of relying on behavioural intentions, a common shortcoming in the literature. Thus, this fellowship contributes to the largely unexplored fields of how to better persuade consumers to act more pro-environmentally, particularly in fostering water conservation. The fellowship aims, first, to advance knowledge in fostering water conservation by developing behavioural interventions in halls of residence using Aguardio and relevant behavioural change techniques applied in persuasive messages. Second, to disseminate that knowledge by participating in conferences and trade fairs, by publishing the findings in academic and non-academic sources, and by regularly updating the project website (https://showeringsmartly.com/). Third, to escalate the impact by engaging with different sectors (e.g. hospitality, halls of residence, water companies, etc.) encouraging businesses to install Aguardio and develop interventions. And last, to prepare funding bids and develop my academic skills, particularly in advanced quantitative research methods, taking full advantage of the big data that will be available during and after this fellowship.

The impact accelerator (IAA) and GCRF fundings awarded after my PhD have facilitated the engagement with the United Nations Environmental Programme, Anglian Water, L'Oréal, Hilton Hotels & Resorts, the Danish Embassy in London, or the University of Surrey halls of residence, reflecting the potential interest that Aguardio draws from different organisations and sectors. The fellowship will allow me to continue providing them with evidence to motivate them to use Aguardio to foster water conservation, so the impact can be escalated. Moreover, through the installation of Aguardio in different organisations, I will have access to big data, offering unprecedented opportunities for future research on real behaviour through behavioural interventions in different contexts, highly increasing the academic, societal and environmental impact that the fellowship on its limited timeframe can create. Ultimately, this fellowship will develop the knowledge about consumers' shower behaviour and ways to optimise communication strategies to foster pro-environmental behaviour, setting up the basis for a holistic understanding of how individuals and organisations engage with water use, currently under-researched.

Publications

10 25 50
 
Description Project presentation to DEFRA & BEIS
Geographic Reach National 
Policy Influence Type Participation in a guidance/advisory committee
 
Description FASS pump-priming
Amount £1,956 (GBP)
Organisation University of Surrey 
Sector Academic/University
Country United Kingdom
Start 11/2022 
End 07/2023
 
Description FHMS FRSR 2022 Round 2
Amount £9,658 (GBP)
Organisation University of Surrey 
Sector Academic/University
Country United Kingdom
Start 08/2022 
End 07/2023
 
Description Visiting Research Fellowship
Amount £3,500 (GBP)
Organisation Wakayama University 
Sector Academic/University
Country Japan
Start 01/2023 
End 08/2023
 
Description Pitter Pattern Project 
Organisation Aguardio
Country Denmark 
Sector Private 
PI Contribution I'm contributing with my expertise in running behavioural experiments using the technology from my ESRC post-doctoral fellowship and PhD.
Collaborator Contribution PitterPattern Project is a £6m collaborative bid development submitted in February 2023 to the OFWAT Water Breakthrough Challenge: Transform stream (https://waterinnovation.challenges.org/breakthrough3/transform/). Saving water is difficult when customers don't know which methods are best. PitterPattern aims to reduce water consumption by automatically giving feedback and suggesting water-saving actions tailored to individual households. Water companies will contribute to engaging 10,000 households across England and Wales to participate in this study/field experiment using technology and behavioural change techniques to enhance water literacy and conservation. This will empower customers across England and Wales to save water, energy and money through sustainable behaviour change without sacrificing comfort. We anticipate saving 113million litres/year (£1.7-£5.9m energy savings) across the 10,000 test households (equivalent to 260,000 megalitres/year [£4.1-£13.9bn] across England & Wales). Water savings will outlast the project through the creation of water-conservation habits. The trial will also create an unprecedented national dataset of millions of showering episodes, helping water companies better understand their customers.
Impact Bid submitted. The outcome is expected in late May 2023.
Start Year 2022
 
Description Pitter Pattern Project 
Organisation Anglian Water Services
Country United Kingdom 
Sector Private 
PI Contribution I'm contributing with my expertise in running behavioural experiments using the technology from my ESRC post-doctoral fellowship and PhD.
Collaborator Contribution PitterPattern Project is a £6m collaborative bid development submitted in February 2023 to the OFWAT Water Breakthrough Challenge: Transform stream (https://waterinnovation.challenges.org/breakthrough3/transform/). Saving water is difficult when customers don't know which methods are best. PitterPattern aims to reduce water consumption by automatically giving feedback and suggesting water-saving actions tailored to individual households. Water companies will contribute to engaging 10,000 households across England and Wales to participate in this study/field experiment using technology and behavioural change techniques to enhance water literacy and conservation. This will empower customers across England and Wales to save water, energy and money through sustainable behaviour change without sacrificing comfort. We anticipate saving 113million litres/year (£1.7-£5.9m energy savings) across the 10,000 test households (equivalent to 260,000 megalitres/year [£4.1-£13.9bn] across England & Wales). Water savings will outlast the project through the creation of water-conservation habits. The trial will also create an unprecedented national dataset of millions of showering episodes, helping water companies better understand their customers.
Impact Bid submitted. The outcome is expected in late May 2023.
Start Year 2022
 
Description Pitter Pattern Project 
Organisation Northumbrian Water
Country United Kingdom 
Sector Private 
PI Contribution I'm contributing with my expertise in running behavioural experiments using the technology from my ESRC post-doctoral fellowship and PhD.
Collaborator Contribution PitterPattern Project is a £6m collaborative bid development submitted in February 2023 to the OFWAT Water Breakthrough Challenge: Transform stream (https://waterinnovation.challenges.org/breakthrough3/transform/). Saving water is difficult when customers don't know which methods are best. PitterPattern aims to reduce water consumption by automatically giving feedback and suggesting water-saving actions tailored to individual households. Water companies will contribute to engaging 10,000 households across England and Wales to participate in this study/field experiment using technology and behavioural change techniques to enhance water literacy and conservation. This will empower customers across England and Wales to save water, energy and money through sustainable behaviour change without sacrificing comfort. We anticipate saving 113million litres/year (£1.7-£5.9m energy savings) across the 10,000 test households (equivalent to 260,000 megalitres/year [£4.1-£13.9bn] across England & Wales). Water savings will outlast the project through the creation of water-conservation habits. The trial will also create an unprecedented national dataset of millions of showering episodes, helping water companies better understand their customers.
Impact Bid submitted. The outcome is expected in late May 2023.
Start Year 2022
 
Description Pitter Pattern Project 
Organisation Severn Trent Water
Country United Kingdom 
Sector Private 
PI Contribution I'm contributing with my expertise in running behavioural experiments using the technology from my ESRC post-doctoral fellowship and PhD.
Collaborator Contribution PitterPattern Project is a £6m collaborative bid development submitted in February 2023 to the OFWAT Water Breakthrough Challenge: Transform stream (https://waterinnovation.challenges.org/breakthrough3/transform/). Saving water is difficult when customers don't know which methods are best. PitterPattern aims to reduce water consumption by automatically giving feedback and suggesting water-saving actions tailored to individual households. Water companies will contribute to engaging 10,000 households across England and Wales to participate in this study/field experiment using technology and behavioural change techniques to enhance water literacy and conservation. This will empower customers across England and Wales to save water, energy and money through sustainable behaviour change without sacrificing comfort. We anticipate saving 113million litres/year (£1.7-£5.9m energy savings) across the 10,000 test households (equivalent to 260,000 megalitres/year [£4.1-£13.9bn] across England & Wales). Water savings will outlast the project through the creation of water-conservation habits. The trial will also create an unprecedented national dataset of millions of showering episodes, helping water companies better understand their customers.
Impact Bid submitted. The outcome is expected in late May 2023.
Start Year 2022
 
Description Pitter Pattern Project 
Organisation South Staffs Water
Country United Kingdom 
Sector Private 
PI Contribution I'm contributing with my expertise in running behavioural experiments using the technology from my ESRC post-doctoral fellowship and PhD.
Collaborator Contribution PitterPattern Project is a £6m collaborative bid development submitted in February 2023 to the OFWAT Water Breakthrough Challenge: Transform stream (https://waterinnovation.challenges.org/breakthrough3/transform/). Saving water is difficult when customers don't know which methods are best. PitterPattern aims to reduce water consumption by automatically giving feedback and suggesting water-saving actions tailored to individual households. Water companies will contribute to engaging 10,000 households across England and Wales to participate in this study/field experiment using technology and behavioural change techniques to enhance water literacy and conservation. This will empower customers across England and Wales to save water, energy and money through sustainable behaviour change without sacrificing comfort. We anticipate saving 113million litres/year (£1.7-£5.9m energy savings) across the 10,000 test households (equivalent to 260,000 megalitres/year [£4.1-£13.9bn] across England & Wales). Water savings will outlast the project through the creation of water-conservation habits. The trial will also create an unprecedented national dataset of millions of showering episodes, helping water companies better understand their customers.
Impact Bid submitted. The outcome is expected in late May 2023.
Start Year 2022
 
Description Pitter Pattern Project 
Organisation Southern Water
Country United Kingdom 
Sector Private 
PI Contribution I'm contributing with my expertise in running behavioural experiments using the technology from my ESRC post-doctoral fellowship and PhD.
Collaborator Contribution PitterPattern Project is a £6m collaborative bid development submitted in February 2023 to the OFWAT Water Breakthrough Challenge: Transform stream (https://waterinnovation.challenges.org/breakthrough3/transform/). Saving water is difficult when customers don't know which methods are best. PitterPattern aims to reduce water consumption by automatically giving feedback and suggesting water-saving actions tailored to individual households. Water companies will contribute to engaging 10,000 households across England and Wales to participate in this study/field experiment using technology and behavioural change techniques to enhance water literacy and conservation. This will empower customers across England and Wales to save water, energy and money through sustainable behaviour change without sacrificing comfort. We anticipate saving 113million litres/year (£1.7-£5.9m energy savings) across the 10,000 test households (equivalent to 260,000 megalitres/year [£4.1-£13.9bn] across England & Wales). Water savings will outlast the project through the creation of water-conservation habits. The trial will also create an unprecedented national dataset of millions of showering episodes, helping water companies better understand their customers.
Impact Bid submitted. The outcome is expected in late May 2023.
Start Year 2022
 
Description Pitter Pattern Project 
Organisation Swansea University
Country United Kingdom 
Sector Academic/University 
PI Contribution I'm contributing with my expertise in running behavioural experiments using the technology from my ESRC post-doctoral fellowship and PhD.
Collaborator Contribution PitterPattern Project is a £6m collaborative bid development submitted in February 2023 to the OFWAT Water Breakthrough Challenge: Transform stream (https://waterinnovation.challenges.org/breakthrough3/transform/). Saving water is difficult when customers don't know which methods are best. PitterPattern aims to reduce water consumption by automatically giving feedback and suggesting water-saving actions tailored to individual households. Water companies will contribute to engaging 10,000 households across England and Wales to participate in this study/field experiment using technology and behavioural change techniques to enhance water literacy and conservation. This will empower customers across England and Wales to save water, energy and money through sustainable behaviour change without sacrificing comfort. We anticipate saving 113million litres/year (£1.7-£5.9m energy savings) across the 10,000 test households (equivalent to 260,000 megalitres/year [£4.1-£13.9bn] across England & Wales). Water savings will outlast the project through the creation of water-conservation habits. The trial will also create an unprecedented national dataset of millions of showering episodes, helping water companies better understand their customers.
Impact Bid submitted. The outcome is expected in late May 2023.
Start Year 2022
 
Description Pitter Pattern Project 
Organisation Thames Water Utilities Limited
Country United Kingdom 
Sector Private 
PI Contribution I'm contributing with my expertise in running behavioural experiments using the technology from my ESRC post-doctoral fellowship and PhD.
Collaborator Contribution PitterPattern Project is a £6m collaborative bid development submitted in February 2023 to the OFWAT Water Breakthrough Challenge: Transform stream (https://waterinnovation.challenges.org/breakthrough3/transform/). Saving water is difficult when customers don't know which methods are best. PitterPattern aims to reduce water consumption by automatically giving feedback and suggesting water-saving actions tailored to individual households. Water companies will contribute to engaging 10,000 households across England and Wales to participate in this study/field experiment using technology and behavioural change techniques to enhance water literacy and conservation. This will empower customers across England and Wales to save water, energy and money through sustainable behaviour change without sacrificing comfort. We anticipate saving 113million litres/year (£1.7-£5.9m energy savings) across the 10,000 test households (equivalent to 260,000 megalitres/year [£4.1-£13.9bn] across England & Wales). Water savings will outlast the project through the creation of water-conservation habits. The trial will also create an unprecedented national dataset of millions of showering episodes, helping water companies better understand their customers.
Impact Bid submitted. The outcome is expected in late May 2023.
Start Year 2022
 
Description Pitter Pattern Project 
Organisation United Utilities Group PLC
Country United Kingdom 
Sector Private 
PI Contribution I'm contributing with my expertise in running behavioural experiments using the technology from my ESRC post-doctoral fellowship and PhD.
Collaborator Contribution PitterPattern Project is a £6m collaborative bid development submitted in February 2023 to the OFWAT Water Breakthrough Challenge: Transform stream (https://waterinnovation.challenges.org/breakthrough3/transform/). Saving water is difficult when customers don't know which methods are best. PitterPattern aims to reduce water consumption by automatically giving feedback and suggesting water-saving actions tailored to individual households. Water companies will contribute to engaging 10,000 households across England and Wales to participate in this study/field experiment using technology and behavioural change techniques to enhance water literacy and conservation. This will empower customers across England and Wales to save water, energy and money through sustainable behaviour change without sacrificing comfort. We anticipate saving 113million litres/year (£1.7-£5.9m energy savings) across the 10,000 test households (equivalent to 260,000 megalitres/year [£4.1-£13.9bn] across England & Wales). Water savings will outlast the project through the creation of water-conservation habits. The trial will also create an unprecedented national dataset of millions of showering episodes, helping water companies better understand their customers.
Impact Bid submitted. The outcome is expected in late May 2023.
Start Year 2022
 
Description Pitter Pattern Project 
Organisation Waterwise
Country United Kingdom 
Sector Charity/Non Profit 
PI Contribution I'm contributing with my expertise in running behavioural experiments using the technology from my ESRC post-doctoral fellowship and PhD.
Collaborator Contribution PitterPattern Project is a £6m collaborative bid development submitted in February 2023 to the OFWAT Water Breakthrough Challenge: Transform stream (https://waterinnovation.challenges.org/breakthrough3/transform/). Saving water is difficult when customers don't know which methods are best. PitterPattern aims to reduce water consumption by automatically giving feedback and suggesting water-saving actions tailored to individual households. Water companies will contribute to engaging 10,000 households across England and Wales to participate in this study/field experiment using technology and behavioural change techniques to enhance water literacy and conservation. This will empower customers across England and Wales to save water, energy and money through sustainable behaviour change without sacrificing comfort. We anticipate saving 113million litres/year (£1.7-£5.9m energy savings) across the 10,000 test households (equivalent to 260,000 megalitres/year [£4.1-£13.9bn] across England & Wales). Water savings will outlast the project through the creation of water-conservation habits. The trial will also create an unprecedented national dataset of millions of showering episodes, helping water companies better understand their customers.
Impact Bid submitted. The outcome is expected in late May 2023.
Start Year 2022
 
Description Pitter Pattern Project 
Organisation Welsh Water
Country United Kingdom 
Sector Private 
PI Contribution I'm contributing with my expertise in running behavioural experiments using the technology from my ESRC post-doctoral fellowship and PhD.
Collaborator Contribution PitterPattern Project is a £6m collaborative bid development submitted in February 2023 to the OFWAT Water Breakthrough Challenge: Transform stream (https://waterinnovation.challenges.org/breakthrough3/transform/). Saving water is difficult when customers don't know which methods are best. PitterPattern aims to reduce water consumption by automatically giving feedback and suggesting water-saving actions tailored to individual households. Water companies will contribute to engaging 10,000 households across England and Wales to participate in this study/field experiment using technology and behavioural change techniques to enhance water literacy and conservation. This will empower customers across England and Wales to save water, energy and money through sustainable behaviour change without sacrificing comfort. We anticipate saving 113million litres/year (£1.7-£5.9m energy savings) across the 10,000 test households (equivalent to 260,000 megalitres/year [£4.1-£13.9bn] across England & Wales). Water savings will outlast the project through the creation of water-conservation habits. The trial will also create an unprecedented national dataset of millions of showering episodes, helping water companies better understand their customers.
Impact Bid submitted. The outcome is expected in late May 2023.
Start Year 2022
 
Description BECC conference 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Professional Practitioners
Results and Impact A poster presentation of my ESRC Fellowship research in the Behaviour, Energy, and Climate Change conference that took place in Washington in November 2022. The research caught great attention from the audience. It was relevant the overall lack of awareness of the close link between energy and water use. Relevant links with researchers in the US on behavioural change were established.
Year(s) Of Engagement Activity 2022
URL https://beccconference.org/
 
Description BMA General Council meeting 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Industry/Business
Results and Impact I've been invited by BMA CEO to present my research on showering behaviour and future research plans in their General Council meeting. This engagement activity led to some manufacturers getting interested in being involved in future research plan activities. Since then, three meetings with individual manufacturers took place to detail future collaboration.
Year(s) Of Engagement Activity 2023
URL https://bathroom-association.org.uk/general-council-2/
 
Description CTR International Conference 2022 "International Tourism Research Salon" 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Other audiences
Results and Impact Presentation of my research project in the CTR International Conference 2022 "International Tourism Research Salon", organised by Wakayama University (Japan).
Year(s) Of Engagement Activity 2022
URL https://www.wakayama-u.ac.jp/en/ctr/news/2022020400088/
 
Description Cranfield University 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach Local
Primary Audience Other audiences
Results and Impact Project presentation for Cranfield University leading to a potential future research collaboration
Year(s) Of Engagement Activity 2022
 
Description IWA Conference 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Professional Practitioners
Results and Impact Poster presentation of my ESRC Fellowship research at the International Water Association conference that took place in September 2022, one of the largest water conferences in the world.
Year(s) Of Engagement Activity 2022
URL https://iwa-network.org/wp-content/uploads/2023/02/IWA_WWCE_2022_Copenhagen_Report.pdf
 
Description International Association People-Environment Studies conference 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Other audiences
Results and Impact Live online presentation of my ESRC fellowship research at international level, providing visibility to my research. A partnership with a researcher from Cardiff University was established so we are working together on an academic article about showering behaviour.
Year(s) Of Engagement Activity 2022
URL https://iaps2022.mundiconvenius.pt/login?ReturnUrl=%2F
 
Description Project website 
Form Of Engagement Activity Engagement focused website, blog or social media channel
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Media (as a channel to the public)
Results and Impact Development and continuous updating of the project website 'Showering Smartly'
Year(s) Of Engagement Activity 2021
URL https://showeringsmartly.com/
 
Description Regular meetings with potential partners 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Industry/Business
Results and Impact Regulars meetings have been held with the following organisations:
- Anglian Water / The Anglian Centre for Water Studies
- Thames Water
- Waterwise
- Northampton Homes
- DEFRA
- BEIS
- Neoperl
- Vernet
- L'Oreal
- Hilton Hotels & Resorts
- Mira Showers
- Methven
- Northumbrian Water
- Bathroom Manufacturers Association
- Swansea University
- University of Bath
- Aguardio
- Welsh Water
- South Staffs Water
- Severn Trent
- Southern Water
- United Utilities
The aim is to build a consortium to bid for OFWAT funding (or any other funder)
Year(s) Of Engagement Activity 2021,2022,2023
 
Description Sustainability Forum British Manufacturers Association 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Industry/Business
Results and Impact Project presentation to the British Manufacturers Association (BMA) leading to a collaboration agreement with BMA and potential collaboration with bathroom manufacturers for a research funding proposal.
Year(s) Of Engagement Activity 2022
 
Description Two Showering workshops at the University of Sheffield and the University of Surrey 
Form Of Engagement Activity Participation in an activity, workshop or similar
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact Two seminars about the psychology of showering/bathing were held, where I presented my research on showering behaviour, including the ESRC fellowship. The seminars were organised by KR Social Research, University of Sheffield, and University of Surrey. Staff from several other universities participated in the seminars (University of Bath, University of Cardiff, University of Manchester, University of West of England) as well as government (BEIS), third sector (Waterwise), water companies (Anglian, Northumbrian, and Wessex), bathroom manufacturers (Bathroom Manufacturers Associations, Aqualisa, Methven, Mira, Triton), and consultancies (Artesia, Arup, H2Eco, Trend Monitor).
Year(s) Of Engagement Activity 2022
 
Description University of Surrey Faculty of Arts and Social Sciences Festival of Research 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach Local
Primary Audience Other audiences
Results and Impact Project presentation in FASS Festival of Research
Year(s) Of Engagement Activity 2022
URL https://www.youtube.com/watch?v=XhtwdaK34gc
 
Description Visiting research fellow application 
Form Of Engagement Activity Participation in an activity, workshop or similar
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Supporters
Results and Impact Application submitted to Wakayama University (Japan) to apply for a visiting research fellow position to disseminate my research and to look for potential collaboration to replicate the research in Japan.

Update (March 2023). The fellowship was successful. Plans to travel to Japan in July 2023
Year(s) Of Engagement Activity 2021
 
Description Waterwise Conference presentation 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Industry/Business
Results and Impact Participation in the session "Influencing Behaviour" from the Waterwise Conference 2023, where I presented my ESRC fellowship research followed by a debate on influencing behaviour towards water conservation. Good visibility was given to my research within the industry, academia, and water-related organisations.
Year(s) Of Engagement Activity 2023
URL https://www.waterwise.org.uk/conference/