Operational risk escalation: An empirical analysis of UK call centres (2013)

First Author: Bryce C
Attributed to:  Lessons in the management of 'People Risk': A multi-disciplinary approach funded by ESRC

Abstract

No abstract provided

Bibliographic Information

Digital Object Identifier: http://dx.doi.org/10.1016/j.irfa.2013.05.002

Publication URI: http://dx.doi.org/10.1016/j.irfa.2013.05.002

Type: Journal Article/Review

Parent Publication: International Review of Financial Analysis