How does customer affiliative behaviour shape the outcomes of employee emotion regulation? A daily diary study of supermarket checkout operators (2015)

First Author: Holman D
Attributed to:  Emotion Regulation of Others and Self (EROS): A Collaborative Research Network funded by ESRC

Abstract

No abstract provided

Bibliographic Information

Digital Object Identifier: http://dx.doi.org/10.1177/0018726715600230

Publication URI: http://dx.doi.org/10.1177/0018726715600230

Type: Journal Article/Review

Parent Publication: Human Relations

Issue: 5

ISSN: 1741282X