Conditions of Readiness to Support Sustainability of Lean in Public Services
Lead Research Organisation:
CARDIFF UNIVERSITY
Department Name: Cardiff Business School
Abstract
Abstracts are not currently available in GtR for all funded research. This is normally because the abstract was not required at the time of proposal submission, but may be because it included sensitive information such as personal details.
People |
ORCID iD |
Zoe Radnor (Principal Investigator / Fellow) |
Publications
Osborne S
(2015)
The SERVICE Framework: A Public-service-dominant Approach to Sustainable Public Services
in British Journal of Management
Osborne S
(2014)
A Sustainable Business Model for Public Service Organizations?
in Public Management Review
Osborne S
(2012)
A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach
in The American Review of Public Administration
Procter S
(2014)
Teamworking under Lean in UK public services: lean teams and team targets in Her Majesty's Revenue & Customs (HMRC)
in The International Journal of Human Resource Management
Radnor Z
(2013)
Lean: A failed theory for public services?
in Public Management Review
Radnor Z
(2013)
Operationalizing Co-Production in Public Services Delivery: The contribution of service blueprinting
in Public Management Review