The performance of public services is now more closely scrutinised than ever before. Every teacher, doctor, social worker or probation officer knows that behind them stands a restless army of overseers, equipped with a panoply of league tables, star ratings, user opinion surveys, performance indicators and the like with which to judge them. This increased scrutiny and performance measurement has undoubtedly produced improved public services. Yet we still have a limited understanding about how th
Attributed to:
Conditions of Readiness to Support Sustainability of Lean in Public Services
funded by
ESRC
Abstract
No abstract provided
Bibliographic Information
Type: Book Chapter
Book Title: Connecting Knowledge and Performance in Public Services: From Knowing to Doing (2010)
ISBN: 9780521195461