'I don't see what you mean': Broadening participation through co-created inclusive digital museum audio interpretation.

Lead Research Organisation: University of Westminster
Department Name: Sch of Social Sciences

Abstract

This research will examine how museums can transform the way that they think about and create digital audio interpretation for their collections, to enhance inclusion and access for all audiences.

For people who are blind or partially blind (BPB), audio description (AD) is traditionally described as a verbal narrative for information available through vision. In both the UK and US, museums are legally obliged to ensure equitable access to their collections. AD is a key tool for achieving this for BPB audiences but museums need to dramatically improve AD provision. Incredibly, the charity VocalEyes found that only 5% of museums in the UK mentioned AD provision on their websites. Museums could transform accessibility through apps, such as Smartify. Smartify currently gives over 3 million users worldwide online access to more than 2 million works of art at home or through a QR code in the museum building. Of these 2 million works, only a handful are offered with AD, and all come from only two institutions - the Smithsonian National Portrait Gallery (US) and Royal Holloway Picture Gallery (UK).

The need goes beyond inclusive digital access for BPB people - this project it is about enhancing the museum experience for everyone. The pandemic has spotlighted both the scope and desire for digital participation and the massive opportunity for museums to grow audiences. Our previous research has shown that AD benefits not only people who are BPB, an inclusive way to audiences globally through high-quality online access.

The UK-US research team brings together experts on psychology, aesthetics and design, critical disability studies, cultural diversity, translation studies and includes members who are partially blind and non-blind, neurotypical and with learning differences and of different ethnic and cultural backgrounds. With our digital heritage sector-leading partners - Smithsonian National Portrait Gallery; Royal Holloway Picture Gallery; Smartify and VocalEyes - this research will challenge current AD practice, where sighted curators/describers produce AD for BPB audiences. We will develop and extend AD usage as a tool for all visitors (blind, partially blind and sighted). We will do this by creating and evaluating the W-ICAD (Workshop for Inclusive Co-created Audio Description) model whereby AD creation is led by partially blind co-creators, collaborating with blind and sighted co-creators. The W-ICAD model will give museums a streamlined way to create new AD, extending their digital provision and boosting inclusion. The research will compare how audiences in the UK and US experience AD so that AD creation takes account of varying cultural needs or expectations.

Publications

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Description This research, carried out jointly in the US and the UK, created the Workshop for Inclusive Co-Created Audio Description (W-ICAD), for use in museums and cultural heritage organisations. Th W-ICAD model provides a new way of creating and understanding AD. It challenges the ableist assumption that AD for blind people must be created by someone who is fully sighted. Underpinned by the evidence from psychology, it also challenges both the assumption that sighted people would not benefit from audio description, and challenges the assumption that objectivity is possible when experiencing artworks. Instead, W-ICAD model provides museums with a framework and instructions that they can use to develop their own co-created inclusive AD, developed with co-creators who are blind, partially-blind and sighted. Within this research, an iterative co-creation process was used, with a prototype workshop followed by trials of the workshop with audiences.
Exploitation Route W-ICAD was designed for use by other museums. It provides a model that will enable museums to co-create this AD for themselves. We also discuss the ways in which it can be adapted. For example, to produce AD co-created by other groups. We are also exploring ways in which W-ICAD can be adapted to become a public programme offered by museum for their audiences.
Sectors Culture, Heritage, Museums and Collections

 
Description This experience had a very positive impact on participants who took part in the trial phase. Participants mentioned the impact of the description process on their depth of engagement with the artwork: "we discovered things I would never have noticed alone" and another said: "Thank you so much for this opportunity! I learned a great deal about how to use more than just my vision to experience artwork through all senses and perspectives. This was one of the most beneficial workshops I have ever attended and I am taking a great deal away from this session". Other participants talked about the impact of the workshop on their feelings of inclusion: "It was so much fun! I love the work that you are doing and find it so interesting. This work benefits everyone and creates a more accepting culture." As a result of the very positive impact that W-ICAD had on the people who took part as co-creators, this work has had a significant impact on the museum professionals who took part. The Smithsonian National Portrait Gallery asked us if we would work with them to develop the W-ICAD model so that it can be run as an inclusive public programme in the gallery (without an expectation that AD will be created from that). This work is ongoing, but it is being designed as the first fully inclusive programme at the National Portrait Gallery, where anyone can join the audience (blind, partially-sighted, sighted). It takes the question and suggestion session from W-ICAD, and turns it into a public programme. We are currently working on developing the right description of the workshop, so as to attract audiences who are interested in non-traditional ways of experiencing artworks in an art museum.
First Year Of Impact 2023
Sector Culture, Heritage, Museums and Collections
Impact Types Cultural,Societal

 
Description The Sensational Museum: The Practice and Provision of Trans-Sensory Collecting and Communicating
Amount £1,011,332 (GBP)
Funding ID AH/X004643/1 
Organisation Arts & Humanities Research Council (AHRC) 
Sector Public
Country United Kingdom
Start 04/2023 
End 07/2025
 
Description Co-creation partnership - UK museum 
Organisation Watts Gallery - Artist's Village
Country United Kingdom 
Sector Charity/Non Profit 
PI Contribution We have facilitated a prototype workshop, including members of the collaborative organisation. Based on this we have then developed training materials for running the workshops, and have supported the organisation in running three co-creation workshops with participants. We have refined materials, in collaboration with participants and the members of the collaborating organisation. We have also produced three co-created AD based on their collections, which are now available for them to use.
Collaborator Contribution The partners provided the venue for the 2-day prototype workshop, and contributed the time of two members of staff. They also hosted the three one-day participant workshops. For these, they selected the artworks, researched the context information, and facilitated these sessions (supported by members of the academic team). They have contributed knowledge and professional expertise to the development of the co-created AD.
Impact Workshop for Inclusive Co-created Audio Description (W-ICAD) model.
Start Year 2022
 
Description Dissemination partner - UK 
Organisation VocalEyes
Country United Kingdom 
Sector Charity/Non Profit 
PI Contribution We have developed the W-ICAD model, which includes tools and processes for co-creating audio description with groups of blind, partially-blind and sighted co-creators. This puts VocalEyes at the forefront of discussions on the development of AD within the museum sector in the UK. Our collaborative relationship with VocalEyes began in 2015, when they were involved in the development of a PhD proposal.
Collaborator Contribution They have contributed to the prototype session, including the development of the W-ICAD sessions and the instructions. They have given feedback on the revised sessions and have helped to recruit participants in Phase 2 of the research, by sending the study to their mailing lists.
Impact The W-ICAD model
Start Year 2022
 
Description Co-creation participant workshops 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Study participants or study members
Results and Impact We carried out 7 workshops in total, with between 3-4 co-creator participants in each. The purpose of these workshops was for our participants to experience the workshop, and also to give us feedback on how they thought that the W-ICAD model worked. For this, they were given insights into the process, and the design, so that they could give us feedback on how they experienced it, and how we could improve the model. This stimulated discussion with the groups about the nature of the museum experience, and what we were aiming to achieve. The impact on participants was highly positive, and has led to the adaptation of the W-ICAD model as a public museum programme (see narrative section).
Year(s) Of Engagement Activity 2022
 
Description Workshop at Visitor Studies conference (US) 
Form Of Engagement Activity Participation in an activity, workshop or similar
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Professional Practitioners
Results and Impact We ran an interactive workshop, introducing the W-ICAD model to museum professionals attending the conference. We first presented the details of the model, and then people took part in a short 'question and suggestion' session, in small groups. They were then involved in discussion around their experiences of the model, and the ways in which the model might be implemented within their museums.
Year(s) Of Engagement Activity 2022