'Full of sound and fury, signifying nothing' interrogating new skill concepts in service work - the view from two UK call centres (2009)

First Author: Lloyd C
Attributed to:  ESRC Centre on Skills, Knowledge and Organisational Performance funded by ESRC

Abstract

No abstract provided

Bibliographic Information

Digital Object Identifier: http://dx.doi.org/10.1177/0950017009344863

Publication URI: http://dx.doi.org/10.1177/0950017009344863

Type: Journal Article/Review

Parent Publication: Work, Employment and Society

Issue: 4