Protecting Minority Ethnic Communities Online (PRIME)
Lead Research Organisation:
CRANFIELD UNIVERSITY
Department Name: School of Water, Energy and Environment
Abstract
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| Description | Energy Sector Service Provider Perspectives, PRIME Project Energy workshop, London, 12/7/2023 |
| Geographic Reach | National |
| Policy Influence Type | Contribution to new or improved professional practice |
| Impact | Suppliers' spatial profiling of customers using Experian data may lead to households being penalised for the postcodes they live in. The discussions at the workshop with the presence of the regulator and other intermediary organisations highlighted these risks. |
| URL | https://www.eventbrite.co.uk/e/protecting-minority-ethnic-communities-online-prime-workshop-tickets-... |
| Description | Health sector PRIME workshop (19/9/2023) |
| Geographic Reach | National |
| Policy Influence Type | Contribution to new or improved professional practice |
| Impact | The discussions at the workshop highlighted the following points: Digitisation is a means of communication al data is crucial for enhancing healthcare services, optimizing patient care, and fostering innovation within the health sector. However, there exists a significant gap in understanding the extent and ways in which Minority Ethnic (ME) communities engage with current digital health services, leading to an information void in this field. Healthcare providers often do not collect this data or have patchy data and closing this data gap is essential to ensure equitable and effective healthcare delivery for all communities. Healthcare providers and institutions often differ in their approaches to assisting patients with limited English language proficiency. The establishment of standards or best practice guidelines by relevant healthcare authorities can play a pivotal role in ensuring that Minority Ethnic (ME) communities do not face disparities in healthcare access. |
| URL | https://www.eventbrite.co.uk/e/protecting-minority-ethnic-communities-online-prime-health-workshop-t... |
| Description | PRIME Cross-sector Workshop: Housing, energy & health (5/10/2023) |
| Geographic Reach | National |
| Policy Influence Type | Contribution to new or improved professional practice |
| Impact | One of the key findings was the need to collect ethnicity-specific data as there are vast differences in the available datasets across energy, health and housing sectors. This highlights the need for designing data systems with the needs of the most vulnerable populations in mind so that they are fit for all. Digitisation can significantly enhance everyday decision-making and contribute to best practices when coupled with sector-specific ethnicity-disaggregated data. |
| URL | https://www.eventbrite.co.uk/e/protecting-minority-ethnic-communities-onlineprimecross-sectoral-work... |
| Description | Response to Ofgem consultation on Consumer Standards - Statutory Consultation (23 August 2023) |
| Geographic Reach | National |
| Policy Influence Type | Contribution to a national consultation/review |
| Impact | My response highlighted two key points: 1. Supplier contact ease needs to ensure the use of different communication methods with the customers Our assessment and review of the energy suppliers and DNOs' websites revealed different practices for the recognition of language as a criteria to be included in the Priority Services Register. As some minority ethnic communities don't have good speaking or writing skills in English, these selective practices by the companies leads to inequalities in access to relevant advice and help for energy use and bills. 2. Energy sector digitisation is part of the wider societal digital skills journey The 'digital exclusion' report by the House of Lords (2023) notes that 2.4 million households do not have the skills to complete a simple online task. As customer participation is essential to ensure the cost-effective operation of a low carbon grid, my response suggested all regulators working together to agree on the components of a 'societal skills for a digital journey' training programme that can be launched by the government. With increasing digitisation of many public and regulated services, many households may be left behind. |
| URL | https://www.ofgem.gov.uk/publications/consumer-standards-statutory-consultation |
| Description | Meeting with Head of vehicles stats team at DfT |
| Organisation | Department of Transport |
| Country | United Kingdom |
| Sector | Public |
| PI Contribution | I held a meeting with the vehicles stats team at DfT with a view to identify data sources that we could use to analyse whether ethnicity is impacting the adoption of electric vehicles. This has informed us to make a data access request to DVLA to access vehicle registry database. |
| Collaborator Contribution | We have made our data request and waiting to receive the outcome. |
| Impact | We have made our data request and waiting to receive the outcome. |
| Start Year | 2022 |
| Description | Protecting Minority Ethnic Communities Online: Presentation to Tower Hamlets GP Care Group CIC |
| Form Of Engagement Activity | A talk or presentation |
| Part Of Official Scheme? | No |
| Geographic Reach | Regional |
| Primary Audience | Professional Practitioners |
| Results and Impact | Prof Ozkan gave a presentation to Tower Hamlets GP Care Group CIC on 21/11/2022. There were over 10 general practice managers attending the meeting. In my talk, I emphasized what PRIME project was aiming to do, which included advancing understanding the challenges they have been experiencing through increased digitalisation of services. This sparked discussions about how the PRIME project outputs can contribute to addressing these challenges and informing policy making. |
| Year(s) Of Engagement Activity | 2022 |
| Description | meeting with Data Communications Company |
| Form Of Engagement Activity | Participation in an activity, workshop or similar |
| Part Of Official Scheme? | No |
| Geographic Reach | National |
| Primary Audience | Industry/Business |
| Results and Impact | I attended a meeting with DCC to inform them of PRIME project objectives and research programme and discuss how we could have access to smart metering data to see if ethnicity has an impact on different digital energy services. |
| Year(s) Of Engagement Activity | 2023 |