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Algorithmic Politics and Administrative Justice in the EU Settlement Scheme

Lead Research Organisation: UNIVERSITY OF EXETER
Department Name: Geography

Abstract

The EUSS is the policy framework and an administrative procedure introduced in line with the Withdrawal Agreement ratified by the UK and EU in January 2020. It is designed to transfer EU, European Economic Area and Swiss residents and family members currently living in the UK into the UK's immigration system. The EUSS can also be used to facilitate entry into the UK for eligible family members. It is a constitutive system: with the exception of Irish citizens, all eligible residents living in the UK have to apply to it, or else they will lose their legal status in the country. The Home Office estimates that population eligible for the EUSS includes from 3.5 to 4.1 million people, but the exact figure remains unknown due to lack of data and movement of people. The EUSS is operated by the Home Office and opened to the public in spring 2019. The deadline for residents to apply, or lose their status, is 30 June 2021. The EUSS runs at least until 2026 to allow repeat applications for those granted only pre-settled status, which is temporary and affords lesser socioeconomic rights than the permanent settled status.

This project approaches the EUSS as one example of a more widespread process of administrative reform in the post-Brexit context, and as intersecting with the digitalisation of administrative systems across government and the public sector in the UK and globally. As the prime example of digitalisation of immigration control in the UK, the EUSS has generated controversy concerning the consistency of its automated procedures with principles of administrative justice. These concerns are publicly articulated through the interaction between government agencies, statutory monitoring authorities, EU representatives, and civil society organisations. The public controversies around the EUSS revolve around issues of access to information and reliability of official reporting, which make it difficult to establish whether there are systematic inequalities in outcomes, and difficult to establish grounds for redress and review of the operation of the system.

The EUSS is characterised by a systematic asymmetry between the administratively efficient processing of information and decisions, and the lack of accessibility for those engaging the system. The opacity of the EUSS is therefore central to the conceptual focus of this project, and it directly informs the methodological strategy of 'process tracing'. This has a dual aspect: an investigation of how information is processed in and around the EUSS system; and inquiry into how the forms of grievance that emerge from its operation give rise to organised forms of mobilisation, campaigning, and legal challenge.

The research will contribute to understandings of three aspects of changing practices of governance after Brexit: i). given that the implementation of the Withdrawal Agreement between the UK and the EU remains an uncertain and contested field, the research will throw light on the evolution of the UK's relationship with the EU; ii). the EUSS provides a case study in the emergent politics of digital decision-making in the public administration of immigration in the UK, in light of the stated intention to design any new points-based immigration system as digital-only; iii). the EUSS provides a case study of the role of civil society organisations in shaping processes of redress and review of the structured inequalities generated by new systems of public administration and governance.

Publications

10 25 50
 
Description The research has three key findings, that relate to the stated aims of the research:

(1) The European Union Settlement Scheme (EUSS), created by the UK Government (UKG) was the first large-scale digital-only administrative system. Claims were made in advance of launch for automated decision making. We found that automated decision making was not a significant element of the applications process for the EUSS. However, our research found that automated processes have been significant to the ongoing querying and proving of status for EU citizens resident in the UK, through the UKG 'view and prove' system, thus, the research finds that:

(2) Immigration status in the UK is subject to extensive, and under-discussed reforms. The stated rationale for the design of the 'view and prove' system is that the system must reflect current immigration status in real time. Our research shows that this aim is not achieved, and published research outputs cite multiple examples of holders' identity and status getting lost in the system. Our research finds that the digital reform of immigration status replaced documentation (where a token of status is issued to its holder) with computation (where the holder's identity and status are resolved in real time from multiple records which have no stable link). The research traced the design process of digital status services and we have situated it in the broader context of digital reforms implemented after Brexit, and legacy infrastructures that predate it. We have published discussions of the glitches of online status and shown they are systemic, because they result from the way the system is designed. Finally, the research has analysed Home Office responses to show the department's refusal to accept liability for systemic errors which can result in effective loss of status.

(3) Our research project was designed and realised in partnership with civil society organisations, specifically the 3million (advocacy group for EU citizens residing in the UK after Brexit) and the Public Law Project (advocacy and legal aid group focusing on poverty, discrimination and immigration-related issues). Engaged research methodology has been central to the research design of the project. The research was developed and implemented with input from Project Partners, the3million and Public Law Project, in consultation with an Advisory Group. Co-production of the research was integral to the generation of qualitative and numerical data related to two core aspects of the research: (i). Investigating issues of equality, fairness, vulnerability and accountability in the operation of the EUSS; (ii). Investigating processes of monitoring, representation and redress associated with the operation of the EUSS. Therefore, working with our partners we have demonstrated how research partnerships of this nature can effectively provide scrutiny and reporting of complex and opaque technical adminstrative processes that are subject rapid and sometimes unpredictable changes.

Ultimately, our research raises questions of the proportionality of opaque digital-only immigration systems, as status holders are deprived of certainty about the status they hold and the ability - which, in fact, the research demonstrates fail to reliably prove the holder's identity or status in tens of thousands of cases.
Exploitation Route The research can be and is being put into use by civil society organisations in relation to scrutinising how complex administrative systems such as the EUSS and View & Prove are implemented and run. The research raises important questions around the administration of 'status' (rather than a more generalised 'identity') using digital systems by governments and non-state actors: in particular, the model of immigration status being implemented by the UK government is a significant departure from the de facto international standard of a token-based system of status to an always-provisional transactional status. We are designing onward research projects focusing on the uses of administrative systems for digital status, both in relation to immigration (as covered in this award) and also in a more focused manner on the role of these systems in relation to the key issue of housing.
Sectors Government

Democracy and Justice

URL https://www.algov.org.uk/
 
Description Blog post for UK In a Changing Europe: "Citizens' rights and computer glitches: is digital immigration status fit for purpose?" 
Form Of Engagement Activity Engagement focused website, blog or social media channel
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Policymakers/politicians
Results and Impact A blog post commissioned by UKICE to provide an overview of the emerging findings from the project, this led to invitations for follow up talks and a request for further information from the Independent Monitoring Authority for the Citizens' Rights Agreements (IMA).
Year(s) Of Engagement Activity 2023
URL https://ukandeu.ac.uk/citizens-rights-and-computer-glitches-is-digital-immigration-status-fit-for-pu...
 
Description Blog post: A glitch or a feature? Systemic problems with digital proof of immigration status 
Form Of Engagement Activity Engagement focused website, blog or social media channel
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Public/other audiences
Results and Impact A blogpost for a civil society group that brought research findings to the attention of the public and policymakers, which resulted in requests for participation in further events.
Year(s) Of Engagement Activity 2023
URL https://freemovement.org.uk/transactional-design-and-glitches-in-digital-immigration-status/
 
Description How accurate are EU Settlement Scheme decisions? Here's what the data shows 
Form Of Engagement Activity Engagement focused website, blog or social media channel
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact A blog entry at the Free Movement Blog and Newsletter with Dr Alice Welsh from York University. The site and newsletter is reaching thousands of subscribers, mostly immigration law practitioners and third sector organisations.
Year(s) Of Engagement Activity 2023
URL https://freemovement.org.uk/how-accurate-are-eu-settlement-scheme-decisions-data-repeat-applications...
 
Description Podcast: "Border digitalisation and dispersal: Of glitches, biases and struggles" 
Form Of Engagement Activity A broadcast e.g. TV/radio/film/podcast (other than news/press)
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Third sector organisations
Results and Impact An episode of the podcast 'Who do we think we are?' sharing some emerging findings and discussing the importance of these to understanding how citizens' rights work after Brexit. This is part of ongoing collaborations with other academics and civil society organisations in a wider conversation about Britain after Brexit. Requests for participation in other podcasts and media appearances were received as a result.
Year(s) Of Engagement Activity 2023
URL https://www.migzen.net/blog/border-digitization-and-dispersal-of-glitches-biases-and-struggles/
 
Description Public talk as part of a UKICE civil society conference: "Brexit, digital borders and transactional status" 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Policymakers/politicians
Results and Impact A public talk given as part of a civil society focused conference event held by UK in a Changing Europe with an in-person audience comprising civil society organisations, academics, policymakers and civil servants. The event was also streamed and is now available on the UKICE YouTube channel.
Year(s) Of Engagement Activity 2023
URL https://www.youtube.com/watch?v=7QElG4nJ2EQ