Privacy Value Networks

Lead Research Organisation: University of Oxford
Department Name: Oxford Internet Institute

Abstract

Identity and privacy have recently rarely been out of the headlines. Government has justified the need to identify citizens and track behaviour or security reasons, and promoted data sharing with the promise of the benefits of transformational government. Business argues that it needs to track customer behaviour both in the real world and theInternet to deliver personalised services that offer more targeted information and identify new business opportunities.The public is generally portrayed as unconcerned about privacy: based on opinion poll data, government argues that the majority of citizens support identification and surveillance, and commercial companies argue that customers are happy to volunteer detailed information about themselves in return for discounts or entry in a prize draw. In a recent report, the UK Information Commissioner characterised the situation as Sleepwalking into a Surveillance Society.Do citizens and customers really not care? Previous research has shown that in many situations, people opt for immediate benefits (or promises thereof), and are less concerned about future possible risks (or not aware of them). However, once people experience negative consequences, or discover risks they were unaware of, they tend to respond strongly - often abandoning services and technologies involved altogether. Examples of data sharing and leakage have raised awareness how data can be used and abused. Increasingly, people try to defend against the collection of sensitive or inappropriate data by refusing to register, or giving false information. Such responses can cause significant economic damage, or - in case of large numbers opting out or providing fake information / lead to a collection of data that has little or no value. The cost and benefit of collecting and storing data about individuals has not been properly examined, and the value of holding information about individuals for specific purposes is not understood. The project will help government and business to understand the value of personal data, as well as the value and risks for other stakeholders. The Home Office estimates that identity theft costs the UK 1.7bn each year, but without a proper cost-benefit analysis, it is impossible for data-collectors to understand how, or indeed whether, to reduce the amount of data that they collect.Research into privacy has both benefited and suffered from its multidisciplinary nature. The multitude of perspectives and methods has led to many detailed findings, but there is still a lack of clarity of what privacy is and what it means to different stakeholders in different contexts/scenarios of use. There has been no attempt to measure the cost and benefits to the stakeholders involved in comparable units. Most studies are one-off surveys, 'feeling the temperature' to general questions about privacy. There has been no study of how stakeholders' perception evolves over time, in response to experiences of benefits and drawback of data held about them. There is a lack of quality, empirical data on these issues, and how to collect it. The problem of collecting reliable data on people's perceptions surrounding sensitive data about them is akin to Schrdinger's Cat / to discuss privacy, you have to reveal things you want to keep private. The goal ofthe pvnets project is to develop new methodologies that enable us to break this paradox.
 
Description We developed a range of findings relating to privacy in social media, mobile apps and location, financial planning, and healthcare record systems. These are useful to researchers and to public and private organisations developing products and services in these sectors that make use of personal data.
Exploitation Route We have published a broad range of academic articles and are confident these are having a significant impact on further research in this area. The investigators are also contributing the findings as participants in government programmes (such as the ID Assurance Programme, and the Information Commissioner's Technology Reference Panel).
Sectors Communities and Social Services/Policy

Creative Economy

Digital/Communication/Information Technologies (including Software)

Environment

Security and Diplomacy

Transport

URL http://www.pvnets.org
 
Description The main impact of our findings has been their use by Prof. Sasse and myself as part of the Cabinet Office's Identity Assurance Programme. We have both been part of the Privacy and Consumer Advisory Group for the programme, which is developing the GOV.UK Verify service that will be used for all government-citizen online interactions. Prof. Sasse has also carried out usability studies for this programme, building on PVN.
First Year Of Impact 2011
Sector Digital/Communication/Information Technologies (including Software),Government, Democracy and Justice
Impact Types Policy & public services

 
Description Technology Strategy Board
Amount £59,071 (GBP)
Funding ID TSB/CRD/115 
Organisation Innovate UK 
Sector Public
Country United Kingdom
Start 03/2008 
End 12/2011