Local Public Services and Quality of Life: An Internet Tool for Citizen Consultation to 'Join-up' Performance Assessment

Lead Research Organisation: UNIVERSITY OF EXETER
Department Name: Politics

Abstract

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Description Tools for the presentation of performance information can be successfully developed and implemented online to inform citizens about local public services' performance.
Citizens respond to performance information about local public services.
Citizens tend to respond more to negative information about performance (negativity bias).
Citizens' voice behaviour is not always responsive to receiving performance information.
Exploitation Route Research should examine different forms of presenting information and the influence of factors including the order of presenting information about a local public service. Research should examine factors affecting whether citizens update their perceptions of performance and the extent to which this is affected by citizens' characteristics (for example coproduction of the service with the service provider which may reduce the influence of negative information on updating).
Sectors Digital/Communication/Information Technologies (including Software),Government, Democracy and Justice
 
Description The findings of this research has been communicated to a range of public organisations including in local government and policing/criminal justice.
Sector Government, Democracy and Justice