Supporting Digital Engagement - An Intervention with Sheffield Homes

Lead Research Organisation: Sheffield Hallam University
Department Name: Faculty of Arts Computing Eng and Sci

Abstract

This social science based knowledge exchange project is a collaborative intervention in the area of digital inclusion. The project will support Sheffield City Council (SCC) and Sheffield Homes (SH) in addressing a well-defined and pressing policy need to increase digital engagement among social housing tenants.

Context

Providers of social and community services in the public and third sector currently face major constraints on available funding.

1. Digital technology solutions, such as online payments and service bookings, have been proposed as routes to major cost savings.
2. The major users of social and community services include the bulk of citizens who are currently digitally excluded or disadvantaged.
3. Moving services "on-line" may therefore further disadvantage these groups in their access to services.
4. Lack of uptake of digital services by members of these communities may also limit the financial impact of the technology solutions.

Proposal

This project proposes to apply knowledge gained from a number of funded projects, for example:
1. Community ICT Engagement Strategies (ESRC)
2. Bridging the Global Digital Divide Network (EPSRC)
3. Practical Design for Social Action (AHRC)
4. Rural e-services: Participatory co-design of Sustainable Software and Business Systems in Rural Co-operatives (EPSRC)
5. Burmese Community Reporters - ICT in Education Research: practices, innovations and policy (BIS / NIACE)

These projects provide the SHU team with a strong knowledge base in the issues of digital exclusion, digital engagement and community collaboration and intervention with regard to ICT system use and deign. The collaboration will be based upon a specific intervention case study in a target social housing area of Sheffield. The collaboration will have the following stages:

1. A survey and review of the current levels of digital exclusion and engagement in the target area - this will include access to technologies, level of use and attitudes to digital systems and services
2. Analysis of the data from 1] to determine with partners which of the available strategies might have greatest impact - potential solutions include community based training and support; community based ICT resources; community based technology solutions (e.g. WiMAX); or community marketing and communication campaigns.
3. Implementation of one or more interventions.
4. Action research based review of the interventions and their effectiveness in addressing digital exclusion and engagement.
5. Report to partners on the effectiveness of interventions and the community impacts and cost-benefit with regard to the likely implementation of digital services.

Planned Impact

This intervention project is designed to impact directly on three end user groups:

1. Sheffield City Council and Sheffield Homes - and more broadly through dissemination of the outcomes to other public sector organisations facing similar challenges.
2. Residents and users of Sheffield City Council social and housing services - and more broadly through dissemination of the outcomes to other communities facing similar challenges.
3. Other academic and public sector organisations undertaking or developing similar engagements - through providing a case study in the inter-disciplinary application and co-production of social science knowledge with end users.

The project is in and of itself an impact activity. The project will support Sheffield City Council and Sheffield Homes in addressing a well-defined and pressing policy need to increase digital engagement among social housing tenants. The project is designed to apply learning from a set of recent ESRC, EPSRC, AHRC and EU funded projects in the areas of digital inclusion, digital engagement and user centred software and service design. The project has three impact objectives. First, support for the end users, both in the public sector and community members, in meeting digital engagement targets. Second, the embedding of this knowledge base within Sheffield City Council, Sheffield Homes and the target communities. Third, the project will provide an opportunity for the academic partners to gain greater knowledge of the specific context of social housing, access to data and technologies, and develop closer working relationships with end users.

The impact benefits are intended to be direct. The project itself is specifically designed to engender documentable impact from the application of an accumulated social science knowledge base. The project interventions will be practical and lead to the validation of digital inclusion activities to be carried forward by Sheffield City Council and Sheffield Homes over the following period. The impact will derive from:

1. The interventions themselves - be they technology or community based, though likely a combination of both
2. The three way knowledge exchange between academic, public sector and community partners
3. The dissemination of outcomes through end user workshops, policy decisions by public sector partners and academic outputs

At the close of the project it is hoped that a significant knowledge base will have been exchanged between partners to ensure high quality results from following interventions and policy decisions. Overall the project will contribute to meeting the need to support digital inclusion within communities. Such support opens up the possibility of addressing reductions in service resources through online provision, and therefore maintaining front line delivery.
 
Description Digital exclusion is an element of contemporary social exclusion whereby citizens have no access, or limited access, to the Internet and where they lack the skills or resources to make full use of online systems and services.

Both nationally and locally in Sheffield social housing tenants are more likely than other community members to be digitally excluded.

National and local policies are now orientated towards "digital by default" approaches to the provision of services.

Digital by default assumes that online interaction will be the primary method for undertaking transactions with government both locally and nationally.

Digital transactions have the potential to make savings of the order of £5 to £10 per transaction, as compared to face-to-face or telephone transactions.

Digital by default has the potential to directly impact those who make extensive use of local and national services - especially those in social housing, on lower incomes and in marginalised communities.

Older social housing residents are more likely to be fully digitally excluded (have no access at home or elsewhere) than younger resident.

Even those social housing residents with access are likely to be low or "narrow" users of the Internet.

Those social housing residents currently off-line indicate that they are not motivated to get on online or to develop digital skills.

A failure of social housing residents to take up digital government services will prevent the major cost savings of digital by default from being realised.

Research has demonstrated substantive quantifiable educational, financial, cultural, civic, and health benefits are derived by citizens with Internet access and digital skills.

Research in the UK and the work of this project in Sheffield has identified three levels of digital inclusion/exclusion to which policy has to respond.

Engagement with community groups, and external partners has identified five areas of work needed to develop a strong digital inclusion strategy for Sheffield City Council: Branding and leadership; Access; Engagement and training; Policy support; Service design.

Practical intervention strategies suggested by residents included: Community Wi-Fi; Community broadband

Access to low cost devices; Pop-up or mobile "UK online centres"; Mobile rather than office based SCC staff

Better mobile applications; Online chat based web support; More use of SMS or email to communicate; A "face-book like page/account" for a tenants interactions with services; User centred and community co-design of services; Leadership and branding; Forced channel shift; Sheffield City Council as a Community ISP; Don't engage in digital by default - but better by digital.

Solutions rejected by tenants included: Free laptops; Set top boxes/smart TVs; Public kiosks; Mobile apps for all services

The project identified that community preferences for interventions and the potential effectiveness of interventions were not always aligned.

The project concluded that SCC needed to develop a clear digital inclusion policy that addresses the five areas of work and the engages with seven core strategic elements: Evidence based and tenant supported interventions; Proactive support and "triage" of digital exclusion for non-users and hard to reach groups; Location and community appropriate access and training "one-stop-shops"; Mapping resources regionally and locally; Collaborative networks; Specific support for key social groups; Data use and risk management.
Exploitation Route This collaborative work was funded by the Economic and Social Research Council (ESRC) as a Knowledge Exchange project with Sheffield Homes (SH) and Sheffield City Council (SCC). The results of the work were intended to be directly applicable to non-academic contexts. The work was conducted by collaborative team with staff from Sheffield Homes, Sheffield Hallam and Liverpool Universities. The project sought to examine and understand digital exclusion and develop potential interventions to support inclusion. The project was designed to support SCC/SH in addressing a well-defined and pressing policy need to increase digital engagement among social housing tenants. The project was also designed to apply learning from recent academic research in the areas of digital inclusion, digital engagement and user centred software and service design.

At the close of the project a significant knowledge base has been developed between the partners that will support current and future interventions and policy decisions. Such support opens up the possibility of addressing reductions in service resources through online provision, and the possibility of joining up services across functions to therefore maintain quality of front line delivery. As noted above the project work has been directly applied to policy making by SCC and will be of relevance to other local councils and social housing providers. Constant knowledge exchange and impact on SH/SCC work was driven by the joint programme board which included senior SH staff, the SCC Director of Customer Services, the SCC Director of Business Information Solutions, the Chief Executive of UK Online/Tinder Foundation, Heeley Development Trust, the research team and invited tenant or SCC staff. This allowed the work of the project to be regularly disseminated to key partners.



Direct impacts

The following interventions were supported by the project:

• Community based training and support:

o A computer club and WiFi access were provided by in Stannignton. The club has run weekly since spring 2013.

o A "Job club" was established in Parson Cross to support local residents who needed to engage with the "digital only" Universal Job Match

• Service design:

o Workshops were undertaken in Parson Cross to provide SCC with insight into user centred digital service design

• The intervention infrastructure and facilities for the will remain in place supported by Heeley Development Trust.



As a result of the joint work of the project board the following have been established:

• Sheffield Housing Digital Inclusion Network - including non-SCC social housing providers, Tinder Foundation, regional DWP and community groups (27/6/13; 16/12/13).

• SCC Digital Inclusion Conference (11/11/13)- meeting to establish Digital Inclusion Strategy for SCC. The work of the project has directly fed into the digital inclusion strategy for SCC through the work of the project board chair.

• Project informed follow-up survey work by SCC on digital exclusion for those 1,719 social housing tenants directly affected by recent Welfare Reform ('bedroom tax')

Other engagements

The team has undertaken regular engagements to ensure the broadest engagement and impact from the project, including:

• Project and findings presented to Chartered Institute of Housing (Leeds, 13/8/13)

• Project staff, data and issues discussed as part of UK Online Centre's 7th Social Digital Research Symposium (OfCom, 4/9/13)

• Work presented to Go On ITs Liverpool Steering Group (5/9/13)

• Yates (PI) and Liverpool ICC colleagues joined and supporting Go On ITs Liverpool Steering Group

• Invited to present project and findings presented to DWP Cross-cutting Delivery Analysis staff and Government Digital Service staff (Caxton House, London, 17/10/13)

• Invited to present project and findings at SAS (www.sas.com) Digital Government Breakfast Briefing (Church House, Westminster, 24/9/13)

• Project organised a best-practice exchange visit by SH/SCC senior staff and SCC cabinet member (Cllr Mazher Iqbal) to Liverpool City Council (Cllr Laura Robertson-Collins) and Go On ITs Liverpool partners (4/10/13)

The project team is now based in two locations, Sheffield and Liverpool. The team will continue to work with colleagues in key stakeholder organisations - in particular SCC, Go On ITs Liverpool and Tinder Foundation. SHU is continuing to support the work of Dr. Kirby who is undertaking in depth qualitative work with staff at SCC. Prof. Yates is working with colleagues in Liverpool and Sheffield to explore the role of the CDI sector in addressing digital and social exclusion. Using final report to SCC the team intends to continue disseminating the findings to key stakeholders. A comparative analysis of the projects hyper-local data with national data (OfCom and OxIS) has allowed the development of a model of digital exclusion that the team is currently preparing for publication. More broadly the team will continue to engage the national stakeholders already identified above (DWP, Government Digital Service, Chartered Institute of Housing) as well as those who have recently expressed an interest in the work, such as charities (Shelter), major telecoms providers (BT, EE) and political actors (Labour Party). Through these engagements the team hope to continue to contribute to the debate on digital exclusion and digital government services.
Sectors Communities and Social Services/Policy,Digital/Communication/Information Technologies (including Software),Government, Democracy and Justice

URL http://iccliverpool.ac.uk/publications/
 
Description This project was form the start intended to impact upon the Digital Inclusion (DI) policy and practice of Sheffield Homes (SH) - at the time SH was an arms length unit managing the portfolio of social housing held by Sheffield City Council (SCC). During the course of the project the Sheffield Homes was reincorporated into SCC. There are four levels upon which the project has directly impacted the work of SH/SCC. First, the project established action research interventions in two social housing areas of Sheffield. These included the establishment of local provision co-designed by tenants, tenants reps, SH/SCC and the project. The evaluation of these, as well as national data sets provided a basis for a model of DI intervention. Second, support for the development of strategy by SH/SCC based on findings from the research. Third, knowledge exchange to allow both research and practice developments by SH/SCC and the research team. Fourth, contribution to national debates on DI issues and engagement with national networks. Taking each in turn. The local action research projects had immediate local impact with the establishment in one case of a new ICT facility and training support in Stannington, Sheffield for older residents where no such facility had existed before. In Parson Cross work with residents led to recommendations of IT system development by the council and establishment of Job clubs to support residents engagement with new DWP job seeking "digital by default" systems. The research developed a model for intervention that had three key elements: 1] assessment of interventions against client context; 2] hyper local delivery and co-design; 3] individual engagement and assessment to link clients with appropriate support. This model has been implemented in the work of Sheffield Homes who have developed a number of Hyper local interventions and are rolling these out across relevant community centres. This model has also been taken on board by South Yorkshire Homes (Housing Association) and Rotherham Metropolitan Borough Council - and has been proposed for local NHS community support (evidence base, reports, correspondence, interviews with John Lovibond and Jane Lyon SCC). Work by tenant volunteers on the SCC implementation of the recommendations has led to employment opportunities for 11 of the 40 volunteers and has provided over 1000 sessions and supported over 200 residents to date (evidence base correspondence, interviews and report from Maxine Bowler Healy Development Trust). The Knowledge Exchange can be evidenced by continued partnership between SCC and the research team (now based across Sheffield Hallam, Liverpool and Liverpool John Moores Universities). It has underpinned bids to the "Digital Deal" and the implementation of the above policy interventions. The work has underpinned the establishment of Sheffield and Region Digital Housing Network that has run three one-day knowledge exchange events. The close of the project included a Digital Inclusion Event and conference at SCC to highlight the inclusion of DI issues in SCC ICT policy. Future support is to be given for bids to the Fairness Commission by SCC. The project has also supported a one day best-practice and knowledge exchange trip for SCC staff and a cabinet councillor (Cllr Cllr Mazher Iqbal) to meet the GO ON ITs Liverpool network led by Cllr Laura Robertson Collins - GO ON Its Liverpool is a national touchstone for best integrated multi agency practice in the DI field. These interactions have led to additional research actions including the re-assessment of the evidence base for DI benefits (CI: Kirby and PI:Yates) and a case study of digital channel shift in SCC (CI: Kirby). The national international agenda has been influenced by the involvement of the PI (Yates) in a range of national and international networks. Yates has presented the work to key relevant major stakeholders including: Department for Work and Pensions; Government Digital Service; BT; at an SAS.com sponsored Westminster event with senior civil servants; Chartered Institute of Housing; and GO ON Its Liverpool. Additionally the PI is an active member of the UK Digital Leaders programme and has presented the finding at national and regional Digital Leaders events. The PI is currently working with Digital Leaders to establish a research forum within the network. The project developed from the start an on-going relationship with Tinder Foundation (Previously UK online) - event helping UK online find new office space - and has regularly contributed to the Tinder foundations Social and Digital research symposia. Most recently the project has been asked to contribute to the Social Policy Associations publication "In defence of Welfare (II)" intended to promote policy debate prior to the 2015 general election.
First Year Of Impact 2012
Sector Communities and Social Services/Policy,Digital/Communication/Information Technologies (including Software),Government, Democracy and Justice
Impact Types Societal,Economic,Policy & public services

 
Description Direct input into the development of Digital Inclusion policy by Sheffield City Council
Geographic Reach Local/Municipal/Regional 
Policy Influence Type Participation in advisory committee
Impact The local action research projects had immediate local impact with the establishment in one case of a new ICT facility and training support in Stannington, Sheffield for older residents where no such facility had existed before. In Parson Cross work with residents led to recommendations of IT system development by the council and estabishement of Job clubs to support residents engagement with new DWP job seeking "digital by default" systems. The research developed a model for intervention that had three key elements: 1] assessment of intereventions against client context; 2] hyperlocal delivery and codesign; 3] individual engagement and assment to lnk clients with appropriate support. This model has been implemented in the work of Sheffield Homes who have developed a number of Hyperlocal interventions and are rolling these out across relevant community centres. This model has also been taken on board by South Yorkshire Homes (Housing Association) and Rotherham Metropolitan Borough Council - and has been proposed for local NHS community support (evidence base, reports, correspondence, interviews with John Lovibond and Jane Lyon SCC). Work by tennant volunteers on the SCC implementation of the reconmednations has led to employment opportunities for 11 of the 40 volunteers and has provided over 1000 sessions and supported over 200 residents to date (evidence base correspondence, interviews and report from Maxine Bowler Healy Development Trust)
 
Description Member of the Department of Culture Media and Sport Research Working Group on Digital Engagement
Geographic Reach National 
Policy Influence Type Participation in a advisory committee
 
Description Me and my big data - developing citizens' data literacies
Amount £346,882 (GBP)
Organisation Nuffield Foundation 
Sector Charity/Non Profit
Country United Kingdom
Start 03/2019 
End 03/2021
 
Title Survey of interest use and attitudes across two social housing areas in Sheffield 
Description Database of responses by social housing tenants to questions on internet use and attitudes. This knowledge exchange project was a collaborative intervention in the area of digital inclusion. The project supported Sheffield City Council and Sheffield Homes in addressing a pressing policy need to increase digital engagement among social housing tenants. Providers of social and community services currently face major constraints. Digital technology solutions, such as online payments, have been proposed as routes to major cost savings. Users of social and community services include the bulk of citizens who are currently digitally excluded. Moving services online may further disadvantage these groups. Lack of uptake of digital services by these communities may limit the benefits of digital services. This project will apply knowledge gained from previously funded RC and community projects. The SHU team has a strong knowledge base in the issues of digital exclusion, digital engagement and community collaboration. The collaboration will focus on case studies in target social housing areas with the following stages: a survey and review of the current levels of digital exclusion; analysis of the data to determine which available strategies might have greatest impact; implementation of one or more interventions; action research based review of the interventions; report to partners on the effectiveness of interventions and community impacts. 
Type Of Material Database/Collection of data 
Year Produced 2013 
Provided To Others? Yes  
Impact None known to date 
URL http://discover.ukdataservice.ac.uk/catalogue/?sn=851165&type=Data%20catalogue
 
Description On going collaboration with GO ON its Liverpool 
Organisation Go ON It's Liverpool
Country United Kingdom 
Sector Charity/Non Profit 
PI Contribution Provided access to research results and other practitioners
Collaborator Contribution Provided access to practitioners and research contexts
Impact Best practice exchange between project, Go On Its Liverpool and Sheffield City Council
Start Year 2013
 
Description On going collaboration with Tinder Foundation (Previously UK Online) 
Organisation Tinder Foundation
Country United Kingdom 
Sector Charity/Non Profit 
PI Contribution Provided access to research findings
Collaborator Contribution Provided access to research context, practitioners and Social Digital Research Network
Impact Continued development of research opportunities
Start Year 2011
 
Description 7th Social Digital Research Symposium: Big Answers from Big Data - Working Symposium meeting 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact Discussions with OFCOM led to the sharing of the full OFCOM media literacy data set for use by the project - academic papers and a re-analysis for OFCOM have been conducted.

Continuation of collaboration and knowledge exchange with stakeholders and end users.
Year(s) Of Engagement Activity 2013
 
Description 8th Social Digital Research Symposium - What can we learn from big data 
Form Of Engagement Activity Participation in an activity, workshop or similar
Part Of Official Scheme? Yes
Geographic Reach International
Primary Audience Other academic audiences (collaborators, peers etc.)
Results and Impact Discussion of data analysis to explore impacts of digital exclusion

Commitments to work on future bids and and conferences (e.g. ICA 2014 Pre-conference)
Year(s) Of Engagement Activity 2014
 
Description AHRC N8 New Thinking from the North: Digital North - Digital Inclusion Presentation 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact Provided a basis for future discussion of joint research.

Potential future joint research
Year(s) Of Engagement Activity 2013
URL https://www.liv.ac.uk/humanities-and-social-sciences/research/n8/digital/
 
Description Addressing the Social in Order to Deliver the Digital' Conference/Workshop at University of Sheffield 
Form Of Engagement Activity Participation in an activity, workshop or similar
Part Of Official Scheme? No
Geographic Reach International
Primary Audience Professional Practitioners
Results and Impact Addressing the Social in Order to Deliver the Digital', a conference organised by Sheffield University's Research Exchange for the Social Sciences (RESS) and Centre for Interdisciplinary Research in Socio-Digital worlds (IRiS).

Agreement to continue work with Tinder Foundation and IRISS on future projects.
Year(s) Of Engagement Activity 2013
URL http://www.tinderfoundation.org/our-thinking/blog/addressing-social-order-deliver-digital#sthash.16m...
 
Description Attendance at National Digital Conference 2014 - Empowering People 
Form Of Engagement Activity Participation in an activity, workshop or similar
Part Of Official Scheme? Yes
Geographic Reach International
Primary Audience Professional Practitioners
Results and Impact Discussion of national digital inclusion strategies and practices

Commitment to work further with Digital Leaders
Year(s) Of Engagement Activity 2014
URL http://digitalleaders.co.uk/event/national-digital-conference-2014/
 
Description Best practice sharing event and visit to Liverpool GO ON team by Sheffield City Council, councillors and social housing staff 
Form Of Engagement Activity Participation in an activity, workshop or similar
Part Of Official Scheme? No
Geographic Reach Regional
Primary Audience Policymakers/politicians
Results and Impact Follow up interrelations with GO ON Liverpool and Sheffield City Council Social Housing Staff. Feedback to Sheffield City Council on Digital Inclusion Best Practice that fed into SCC network events and conference. Attendance at Sheffield City Council Digital Inclusion Conference by Liverpool City Council GO ON Its Liverpool Colleagues (Cllr Laura Robertson Collins).

Direct input into digital inclusion policy discussions as Sheffield City Council.
Year(s) Of Engagement Activity 2013
URL http://digitalhousinghub.ning.com
 
Description Digital Efficacy - Making the digital by default state work 
Form Of Engagement Activity Participation in an activity, workshop or similar
Part Of Official Scheme? No
Type Of Presentation keynote/invited speaker
Geographic Reach National
Primary Audience Policymakers/politicians
Results and Impact Invited by SAS (sas.com) to present work and provide a response to the Policy Exchange paper " Smaller, Better, Faster, Stronger: Remaking government for the digital age". Meeting held at Westminster and attended by policy makers and senior civil servants.

Following the presentation I was invited to present the work to DWP and Government Digital Service.
Year(s) Of Engagement Activity 2013
 
Description Digital Leaders Salon - Digital Inclusion and SME's 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact Discussion of digital exclusion issues in relation to SME's

Agreement to explore potential collaboration with Lloyds bank on both SME and Consumer Digital Engagement Indexes
Year(s) Of Engagement Activity 2014
URL http://digitalleaders.co.uk/
 
Description Digital by default - getting tenants online 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? No
Type Of Presentation keynote/invited speaker
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact Presentation of research and project outcomes to Chartered Institute of Housing: www.cih.org/Presentations/Directpaymentsleeds

Follow up requests to work with other social housing providers that are now being incorporated into potential future research.
Year(s) Of Engagement Activity 2013
URL http://www.cih.org/Presentations/Directpaymentsleeds
 
Description Engagement in Digital Leaders Workshop - Putting the Social into Social Media 
Form Of Engagement Activity Participation in an activity, workshop or similar
Part Of Official Scheme? Yes
Geographic Reach National
Primary Audience Professional Practitioners
Results and Impact Digital Leaders Workshop - Putting the Social into Social Media, Tuesday 19th November, Canary Wharf

Further involvement with Digital Leaders and invitation to attend National Digital Leaders conference.
Year(s) Of Engagement Activity 2013
URL http://digitalleaders.co.uk
 
Description Established and leading the Digital Leaders Research strand of the Digital Leaders programme 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Policymakers/politicians
Results and Impact Established the Digital Leaders Research strand of the Digital Leaders Programme.
Year(s) Of Engagement Activity 2015
URL http://digileaders.com/
 
Description Go On It's Liverpool Steering Group meeting 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? Yes
Geographic Reach Regional
Primary Audience Professional Practitioners
Results and Impact Discussion of regional Digital Inclusion strategy

Commitment to explore joint activity between LCC and the ICC
Year(s) Of Engagement Activity 2013
URL https://www.facebook.com/GoONitsliverpool
 
Description Go On It's Liverpool Steering Group meeting 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? Yes
Geographic Reach Regional
Primary Audience Professional Practitioners
Results and Impact Go On It's Liverpool Steering Group meeting - Toxteth Library, Windsor Street, L8 1XF , Thursday 5th September


Agreed to bring over a delegation from Sheffield including councillors, Social Housing staff and colleagues to explore best practice by GO On Liverpool.
Year(s) Of Engagement Activity 2013
URL https://www.facebook.com/GoONitsliverpool
 
Description Partnership for Progress on the Digital Divide Preconference paper - Digital inclusion and exclusion: Engaging communities and local government 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? Yes
Geographic Reach International
Primary Audience Other academic audiences (collaborators, peers etc.)
Results and Impact Part of a session contributing european perspectives to a Pre-conference of the International Communication Association on:

Selected for invitation only event at Erasmus University in the Netherlands on the role of digital cultural commons and social engagement.
Year(s) Of Engagement Activity 2014
URL http://www.icahdq.org/conf/2014/aroundtheworldcfp.asp
 
Description Presentation of Project outcomes to Sheffield City Council Digital Inclusion Conference to Launch Digital Inclusion Strategy and Policy Development 
Form Of Engagement Activity A talk or presentation
Part Of Official Scheme? Yes
Geographic Reach Regional
Primary Audience Policymakers/politicians
Results and Impact Active discussion of policy implications.

Agreement to continue developing policy relevant research in collaboration with Sheffield City Council.
Year(s) Of Engagement Activity 2013
 
Description Presentation of results to DWP 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Policymakers/politicians
Results and Impact Invited to present project and findings presented to DWP Cross-cutting Delivery Analysis staff and Government Digital Service staff (Caxton House, London, 17/10/13)

Additional informal discussions with other DWP research units in Sheffield
Year(s) Of Engagement Activity 2013
 
Description Sheffield and Region Digital Housing Network Event - No.3 - "Social media - issues, challenges and opportunities" "Working together to overcome the digital divide" 
Form Of Engagement Activity Participation in an activity, workshop or similar
Part Of Official Scheme? Yes
Geographic Reach Regional
Primary Audience Professional Practitioners
Results and Impact Discussion of regional digital inclusion practice

Continued commitment to work with Sheffield partners
Year(s) Of Engagement Activity 2014
URL http://digitalhousinghub.ning.com
 
Description Sheffield and Region Digital Housing Network Event - No2 
Form Of Engagement Activity A formal working group, expert panel or dialogue
Part Of Official Scheme? Yes
Geographic Reach Regional
Primary Audience Professional Practitioners
Results and Impact Discussion of regional Digital Inclusion Strategy

Continued collaborative working with project team and plans for additional supporting studies
Year(s) Of Engagement Activity 2013
URL http://digitalhousinghub.ning.com