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Restructuring Customer Service: Labor Market Institutions and Call Center Workers in Europe and the United States

First Author: Lloyd,C., Weinkopf,C. And Batt,R.

Attributed to: ESRC Centre on Skills, Knowledge and Organisational Performance funded by ESRC

Abstract

No abstract provided

Bibliographic Information

Type: Book Chapter

Book Title: Low Wage Work in the Wealthy World (2010)

Page Reference: pp.421-466

ISBN: 9780871540614