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How does customer affiliative behaviour shape the outcomes of employee emotion regulation? A daily diary study of supermarket checkout operators (2015)

First Author: Holman D

Attributed to: Emotion Regulation of Others and Self (EROS): A Collaborative Research Network funded by ESRC

Abstract

No abstract provided

Bibliographic Information

Digital Object Identifier: http://dx.doi.org/10.1177/0018726715600230

Publication URI: http://dx.doi.org/10.1177/0018726715600230

Type: Journal Article/Review

Parent Publication: Human Relations

Issue: 5

ISSN: 1741282X