How does customer affiliative behaviour shape the outcomes of employee emotion regulation? A daily diary study of supermarket checkout operators (2015)
Attributed to:
Emotion Regulation of Others and Self (EROS): A Collaborative Research Network
funded by
ESRC
Abstract
No abstract provided
Bibliographic Information
Digital Object Identifier: http://dx.doi.org/10.1177/0018726715600230
Publication URI: http://dx.doi.org/10.1177/0018726715600230
Type: Journal Article/Review
Parent Publication: Human Relations
Issue: 5
ISSN: 1741282X