The personal and contextual factors that affect customer experience during rail service failures and the implications for service design. (2020)
Attributed to:
Improving customer experience while ensuring data privacy for intelligent mobility
funded by
EPSRC
Abstract
No abstract provided
Bibliographic Information
Digital Object Identifier: http://dx.doi.org/10.1016/j.apergo.2020.103096
PubMed Identifier: 32342887
Publication URI: http://europepmc.org/abstract/MED/32342887
Type: Journal Article/Review
Volume: 86
Parent Publication: Applied ergonomics
ISSN: 0003-6870