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The personal and contextual factors that affect customer experience during rail service failures and the implications for service design. (2020)

First Author: Ross T

Attributed to: Improving customer experience while ensuring data privacy for intelligent mobility funded by EPSRC

Abstract

No abstract provided

Bibliographic Information

Digital Object Identifier: http://dx.doi.org/10.1016/j.apergo.2020.103096

PubMed Identifier: 32342887

Publication URI: http://europepmc.org/abstract/MED/32342887

Type: Journal Article/Review

Volume: 86

Parent Publication: Applied ergonomics

ISSN: 0003-6870