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An empirical investigation of the effects of empathy of apology and monetary compensation on customers' revenge desires after double deviations (2023)

First Author: Silvestro, L

Attributed to: Investigating organisational strategies for service recovery in face-to-face and online transactions. funded by ESRC

Abstract

No abstract provided

Bibliographic Information

Publication URI: http://etheses.bham.ac.uk/id/eprint/14013

Type: Thesis