Negotiation skills training intervention based on automated recognition of human emotion and non-verbal behaviour.

Lead Research Organisation: Brunel University London
Department Name: Computer Science

Abstract

Details and Aims of my research: My research explores the effect of 'social signals' feedback intervention based on automated recognition of affect and non-verbal behaviours within the context of negotiation skills training. In my work I use several off-the-shelf technologies; Sociometric badges, iMotions Biometric Research Platform and Nemesysco Layered Voice Analysis, to recognise and analyse emotional expressions, vocal emotions, and body movement. A controlled experiment is used to compared standard negotiation skills feedback to feedback augmented with emotion and sensor-based social skills evaluation to explore whether negotiation performance and use of social signals vary depending on feedback condition. In my research, I focus on paired-negotiation tasks with three conditions: control (standard feedback) vs. two experimental conditions; one where both negotiators in the pair received the augmented feedback; one where only one of the pair received the augmented feedback. I collect objective and subjective measures of negotiation performance, and emotion and social signals data in order to test the following hypotheses:
Hypothesis 1: measurable changes in social signals will be evident following training in negotiation skills; changes will be greater in those who receive social signals feedback.
Hypothesis 2: training using social signals feedback will result in differences in negotiation outcomes (measured objectively and subjectively).

Future Contributions and Applications: I am looking to find out the extent to which theories of emotion and social signals can be incorporated into practical reality, as well as any potential effects of social signal, voice and facial expressions on negotiation practice and outcomes. Future practical implications of my research are in joint gain negotiation outcomes that could benefit negotiation skills teaching and learning environments.

Publications

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Studentship Projects

Project Reference Relationship Related To Start End Student Name
EP/N509437/1 01/10/2016 30/09/2021
2295385 Studentship EP/N509437/1 01/01/2017 28/02/2020 Nicole Hooker
EP/R512990/1 01/10/2018 30/09/2023
2295385 Studentship EP/R512990/1 01/01/2017 28/02/2020 Nicole Hooker
 
Description The current Ph.D. thesis has effectively demonstrated the ability of social signals feedback to enhance negotiation outcomes when compared to traditional training methods.
My current Ph.D. had effectively addressed several objectives set and had made numerous contributions including empirical, artifact, methodological, and practical to the wider field of Affective computing. Further details are held under a confidential cover and permission have to be sought from dstl (Ministry of Defence).
Exploitation Route Further research in the area (covered by an NDA)
Sectors Aerospace, Defence and Marine,Security and Diplomacy

 
Description Findings can be used for future research in Defence and Security (further details are covered by an NDA)
First Year Of Impact 2019
Sector Aerospace, Defence and Marine
 
Description Negotiation skills training intervention based on automated recognition of human emotion and non-verbal behaviour.
Amount £1 (GBP)
Funding ID 2295385 
Organisation Engineering and Physical Sciences Research Council (EPSRC) 
Sector Public
Country United Kingdom
Start 01/2017 
End 02/2020
 
Description Collaborative partnership with several defence organisations 
Organisation Qinetiq
Department QinetiQ (Farnborough)
Country United Kingdom 
Sector Private 
PI Contribution Access to resources via QinetiQ and dstl
Collaborator Contribution Access to resources via QinetiQ and dstl
Impact Contribution of knowledge.
Start Year 2017
 
Description Conferences and Defence Engagement Events 
Form Of Engagement Activity Participation in an activity, workshop or similar
Part Of Official Scheme? No
Geographic Reach National
Primary Audience Other audiences
Results and Impact Attendance and presentation of research at an HCI conference in Belfast
Attendance at a MOD Conference and workshops
Attendance at a MOD demonstration event
Year(s) Of Engagement Activity 2017,2018,2019,2020