What You Say in the Conversation Affects the Flow: Building a Model for Conversational Flow Using NLP Methods

As social beings, conversation is one of our most prevalent behaviors, and it has important functions in our social lives, helping us to express feelings, exchange information, and build relationships with others. In organizations, conversation is essential for creating a positive and productive work environment and attaining collective goals and achieving success in work performance. However, conversation is not always easy, various challenges may occur when people interact and work together, which can adversely impact workplace relationships and performance. My research combines cutting edge computational method with lab and field experiments to unpack people's decision-making process underlying conversations and offer practical interventions for people to effectively navigate conversations, and thus to create more positive outcomes in relationships and in performance.